Viewing 12 posts - 1 through 12 (of 12 total)
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  • #1215232

    uzi

    Yigit has answered but the solution does not work.
    Please uphold to your promise. I would like to get a responsive site

    #1215517

    Hey uzi,

    For technical support please register here https://kriesi.at/support/register with your item purchase code .

    Go to https://kriesi.at/support/ select the theme you purchased bookmark the URL.

    Example: https://kriesi.at/support/enfold

    Scroll to the bottom of the page to open a new ticket.

    Best regards,
    Victoria

    #1215540

    I did, but I do not get an answer.
    Maybe it is better is you just refund my money if you are unable to deliver your promise

    #1215710

    Hi osovskie8,

    Please share your thread, I have not seen it.

    If you want to discontinue the theme use you can use this form to request a refund: https://themeforest.net/refund_requests/new – we can only accept the refund if it’s made with this form.

    Best regards,
    Victoria

    • This reply was modified 1 week, 6 days ago by  Victoria.
    #1215851

    #1213646

    I prefer to get what I paid for. A responsive theme as promised

    #1216195

    Hi osovskie8,

    Parallax does not work on mobile in this implementation. You can hide these sections and show other sections on mobile screens.

    Here is the code you can put in Enfold > General Styling > Quick Css,  if it does not work, put into themes/enfold/css/custom.css

    
    .avia_mobile #top .av-parallax {
        background-size: contain !important;
    }
    

    If you need further assistance please let us know.
    Best regards,
    Victoria

    #1216218

    Yes I do need.
    Non of your solutions work. it does nothing. can you please check it before you send it?
    You can check it on your demo theme as I have just installed it.
    It will feel much better if my time would not be wasted.

    #1216258

    Hi osovskie8,

    I checked it in the browser on your website. Maybe you have some errors in the Quick css and so the code does not work properly. Would you like us to check that?

    Best regards,
    Victoria

    #1216276

    Yes,
    Please give me step by step instructions what to do.
    Step by step please!

    #1218037

    Hi osovskie8,

    You can go to the Theme options > General Styling > Quick Css and copy all the code from there to a CSS validator here:
    https://jigsaw.w3.org/css-validator/#validate_by_input

    It will show you if there are any errors there.

    If you need further assistance please let us know.
    Best regards,
    Victoria

    #1218061

    uzi

    I do not think you understand!
    I have mentioned that this is a fresh install of WordPress and your theme.
    The code you gave me is the only code there.
    Please provide a solution for the parallax scrolling on mobile

    #1218561

    Hi,

    We have replied to your thread – https://kriesi.at/support/topic/visual-artist-non-responsive/. Let us continue there :)

    Cheers!
    Yigit

Viewing 12 posts - 1 through 12 (of 12 total)

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