Forum Replies Created
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Hey Antonio,
Thanks for contacting us and sorry for the late reply!
First song in the first link below loops however other songs I checked stop after playing once or if they are the final song in playlist. Could you please share links of other pages where songs do not stop playing?
Best regards,
YigitOctober 27, 2020 at 1:55 pm in reply to: Since Update of enfold gallerie is not working right #1256055Hey Rixi,
Could you please disable minify option in your cache plugin and clear cache and check if that helps?
If it does not, please create temporary admin logins and post them here privately so we can look into it.Best regards,
YigitBonjour,
Could you please create temporary admin logins and post them here privately so we can look into it? :)
Best regards,
YigitHi Jordi,
Sorry for the late reply!
Please add following code to Quick CSS in Enfold theme options > General Styling
.home .header-scrolled .logo a > img { opacity: 0; } .home .header-scrolled .logo .alternate { opacity: 1; }Best regards,
YigitHi,
No, if you have not modified theme files, updating the theme should not change anything on your website. If you are not sure, please create a testing environment and update the theme there firstly :)
Best regards,
YigitHi,
Thanks for contacting us!
Could you please post a screenshot showing the changes you would like to make and a link to your website so we can make sure to provide accurate solution?
You can upload your screenshots on imgur.com or Dropbox public folder and post the links here :)Cheers!
YigitHi,
Thanks for contacting us!
1- Please refer to this post – https://kriesi.at/documentation/enfold/menu/#toggle-id-87 and switch to mobile menu on screens 1100px and below.
2- It seems like you have set background color to “#ffffff00” which is invalid hex value. If you wanted it to be white please set it to “#ffffff” and if you wanted black, please use “#000000”
Cheers!
YigitOctober 27, 2020 at 1:27 pm in reply to: Social media icons in the header not shown on mobile view #1256039Hi,
I adjusted custom CSS code in Quick CSS field. Please flush browser cache and review your website :)
Best regards,
YigitHey,
Thanks for contacting us!
Enfold 3.4.7 is a very old version and is not compatible with your WordPress and PHP versions. Please update Enfold to the latest version 4.6.7.4 – https://kriesi.at/documentation/enfold/theme-update/ and that should help :)
Best regards,
YigitHi Tobias,
Thanks for contacting us!
We only provide support to our registered users. Could you please register to our support forum using your purchase code here – https://kriesi.at/support/register/ and then start a new thread under Enfold sub forum and attach temporary admin logins so we can look into it? :)
Cheers!
YigitHi Gen,
Please click green “Download the Enfold Child theme” button – https://kriesi.at/documentation/enfold/child-theme/ and it would download enfold-child.zip file :)
Cheers!
YigitBonjour,
Thanks for contacting us!
I believe you might be using an older version of theme. Please make sure you are using Enfold 4.7.6.4 – https://kriesi.at/documentation/enfold/theme-update/.
If you are and still having the issue, please create temporary admin logins and post them here privately so we can look into it :)
Best regards,
YigitHi,
Images that are bigger than 2560px are scaled at 2560px by WordPress – https://make.wordpress.org/core/2019/10/09/introducing-handling-of-big-images-in-wordpress-5-3/. Full size of Presse-5-Kopie.jpg image is 746x3425px so it is “scaled” :)
Best regards,
YigitOctober 27, 2020 at 12:43 pm in reply to: Align navigation text left on full page overlay menu #1256021Hi,
I believe this one was requested by you for the first time so I am afraid we cannot make it standard but I have updated our docs and added it – https://kriesi.at/documentation/enfold/menu/#toggle-id-108 :)
Let us know if you have any other questions or issues!
Best regards,
YigitHi Mike,
Thanks, we will keep the thread open and wait to hear from you :)
Best regards,
YigitHey,
Thanks for the info!
I think it could be cache related. I deactivated “Enable jQuery Migrate Helper” plugin and ALB still loads fine and tabs show up fine on Enfold theme options. Attached screenshots in private content field.
Could you please flush browser cache and review your website? :)
Best regards,
YigitHi,
Thanks for letting us know. Let us continue on your support thread :)
Regards,
YigitHi,
Thanks for contacting us!
I have attached Choices 4.2 in private content field below. I hope it works for you :)
Regards,
YigitHi,
Thanks for contacting us!
If you give your Color Section unique ID “my-anchor”, you can use “#my-anchor” to link to that section on the same page. Please refer to this post – https://kriesi.at/documentation/enfold/menu/#one-page-menu :)
Best regards,
YigitHi,
@mmaack Could you please start a new thread under Enfold sub forum, attach temporary admin logins in private content field and share a link to your thread here so we can look into it? :)Best regards,
YigitHi Mike,
Thanks for the info!
If plugin update does not help, please let us know :)Best regards,
YigitHi,
Thanks you too!
We will keep the thread open and will wait to hear from the creator of this thread. If you have any other questions or issues, please feel free to start a new thread :)
Best regards,
YigitHi Marcus,
No, it actually uses /Presse-2-Kopie.jpg in lightbox so it does not create a new version, but displays original uploaded image instead of displaying a scaled version :)
Best regards,
YigitHey,
Thanks for contacting us and sorry for the late reply!
It seems like you have figured it out already? :)
For future readers: You can enable debugging mode – https://kriesi.at/documentation/enfold/intro-to-layout-builder/#debug-mode to see shortcodes of the elements below ALB. You can create your slider with videos and then copy paste the shortcode into Code Block element inside Tab Section tab :)
Best regards,
YigitHey,
Thanks for contacting us and sorry for the late reply!
That is definitely weird. I tried adding a new Masonry Gallery element with 2 random images and the same images showed up as well. Have you tried de-activating all active plugins and checked if that helps?
If you have, could you please post FTP logins here privately as well so we can look further into it?Best regards,
YigitOctober 26, 2020 at 4:13 pm in reply to: avia-post-nav visible on Woocommerce catalog hidden products #1255751Hey Tobias,
We are using standard WordPress functions to query posts in post nav and catalog settings are ignored therefore it is not possible to exclude hidden products from post nav.
Best regards,
YigitHi KW,
I have updated the theme for you. You have API keys in Enfold theme options which are deprecated so please replace them with Personal Token – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token :)
Best regards,
YigitHi,
No worries at all!
You can refer to this post – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and insert your Personal Token in Enfold child theme options to receive auto updates :)Best regards,
YigitHi Werner,
Sorry to hear about the situation however we only sell premium WordPress theme Enfold – https://kriesi.at/themes/enfold-overview/ and provide support to our users.
If you are having technical issues with your website, we would be happy to help however you situation does not sound like a technical issue :)
If you would like to copy the content of current website to make sure it is not deleted by someone else, please have a backup.
If I still do not understand the issue clearly, please let us know how we can help :)
Best regards,
Yigit -
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