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Hey Arantza,
Is it necessary to update?
Updates add new features, fix the bugs, and bring up compatibility with newer versions of PHP and WordPress so keeping the theme up-to-date is strongly recommended.
What risks do I take?
We test intensively before releasing new versions to make sure nothing breaks during updates however since all installations are not the same, things still may go wrong. We’d recommend creating a staging copy of your site and updating the theme there.
Which data goes lost when I do it?
If you modified theme files directly on the parent theme, those will be overwritten. If you use a child theme (https://kriesi.at/documentation/enfold/child-theme/) and modified the files on your child theme, your modifications will be safe.
Does the update delete my General or Advanced Styling?
No, a theme update doesn’t delete your theme options including General and Advanced Styling.
Best regards,
YigitHi Thomas,
Our hosting provider told us that even though this IP address was unblocked multiple times in the past week, it’s automatically blocked on many servers by their security software due to brute force-like attacks against the WordPress’ xmlrpc.php file from this IP.
Please inform your hosting provider.
Best regards,
YigitGuten Tag Menke,
Yes, you would receive theme updates by inserting a Personal Token (https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token) in Enfold theme options or in the Envato Market plugin (https://www.envato.com/lp/market-plugin/).
You can contact the company that created your website to generate a Personal Token for you.
If that’s not possible, you’d need to purchase a new license on ThemeForest (https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990).
I hope this helps. Let us know if you have any other questions!
Best regards,
YigitHi,
Thanks for the information and sorry for the delayed reply.
I checked the Calendar view on both the default and Enfold child themes however I cannot see the issue. I attached screenshots in the private content field.
Could you please post screenshots and show the issue?
Best regards,
YigitHey May,
Please login to our support forums, go to https://kriesi.at/support/forum/enfold#new-post and revalidate your existing purchase code.
We can try doing that for you but we’d need to reset your password. Please let us know if you’d like us to validate your account for you.
Best regards,
YigitHi John,
This is a known issue that is too complicated to be fixed, unfortunately.
If possible, please use another contact form such as Contact Form 7.
Best regards,
YigitHi,
It looks like you added them by using custom CSS code. I attached a screenshot in the private content field. Please remove your custom CSS code.
If you cannot locate the code, please create temporary admin logins and post them here privately.
Regards,
YigitHello,
You are currently using an old version of Enfold 4.7.6.4. Updating the theme to the latest version 5.4.1 would fix the issue: https://kriesi.at/documentation/enfold/theme-update/
If you don’t have an access to the ThemeForest account that was used when purchasing the theme, you’d need to purchase a new license.
I hope this helps. Let me know if you have any other questions.
Best regards,
YigitHallo Eva,
We sell Enfold on Envato/ThemeForest exclusively. Since they don’t provide authors an option to provide coupon codes, we cannot offer you a discount, unfortunately.
It is not guaranteed but 16 April 2023 will be Enfold’s 10th year anniversary and we may make a discount then. Please feel free to subscribe to our newsletter if you’d like to know about the discounts: https://kriesi.at/newsletter
Best regards,
YigitHi John,
As noted in the Contact Form element, excluding the page containing the contact form from caching is recommended. I see that you’re using a Contact Form on all your pages, so this doesn’t seem to be a viable solution.
I’m afraid currently we don’t have a solution for the cache issue on the Contact Forms.
Best regards,
YigitHi,
Please contact your hosting provider and ask them to increase the PHP memory limit to 256M. That should fix the issue.
Best regards,
YigitHey,
I checked your website and the Google Maps element is working correctly on your Contact page. I don’t see an error in the theme options either.
Has the issue fixed itself again? :)
Best regards,
YigitHi,
Please have a backup and refer to this post: https://kriesi.at/support/topic/disable-creation-of-multiple-file-resoltuions-on-media-upload/#post-1172543
If you aren’t using a child theme, you can download a pre-built child theme here https://kriesi.at/documentation/enfold/child-theme/.
Regards,
YigitHey,
Please refer to this post: https://kriesi.at/documentation/enfold/optimization/#troubleshoot
Best regards,
YigitHi Philipp,
You are welcome! :)
For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)
Enjoy the rest of your day!
Best regards,
YigitHi,
You are welcome, Josephine! Let us know if you have any other questions and enjoy the rest of your day!
Best regards,
YigitHi Philipp,
Tooltips are hidden by the following custom CSS code
/* Hide tooltip */ .avia-tooltip { display: none !important; }I commented it out and that helped.
Please review your website.
Best regards,
YigitHi,
You are welcome! :)
For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)
Enjoy the rest of your day!
Best regards,
YigitHi T,
I understand your frustration but this is not related to Enfold. This is because we exclusively sell on ThemeForest/Envato and they offer a Purchase Code and Personel Tokens for better management.
Purchase codes are mostly used as proof of purchase (e.g. to register to our support forums) and Personal Tokens are used to update the themes and plugins.
If you’d like to request a simpler process, please feel free to contact the Envato support team.
Best regards,
YigitHey,
You are using Advanced Layout Builder to create your blog posts. When using ALB to create posts, each element needs to be added manually.
You can add a Blog Posts element to the bottom of your posts, edit it, go to Content > Filter > Page Element Filter, and select the “Skip page content entry” option: https://i.imgur.com/e5I6ZFh.png
Best regards,
YigitHey,
Please edit your slide, go to Styling > Font Sizes, click on the mobile portrait icon and decrease the font size: https://i.imgur.com/oTH3Gah.png :)
Cheers!
YigitHey Iain,
You can modify the /enfold/config-templatebuilder/avia-shortcodes/postslider/postslider.php file on your child theme (https://kriesi.at/documentation/enfold/intro-to-layout-builder/#add-elements-to-alb), find the following line in the file and add your secondary title
$output .= "<{$heading} class='slide-entry-title entry-title {$css}' {$markup_title}><a href='{$link}' title='" . esc_attr( strip_tags( $title ) ) . "'>{$title}</a></{$heading}>";Best regards,
YigitHi,
I added the following code to the bottom of the Quick CSS field in Enfold theme options > General Styling
/* Transparent Header For Mobile */ @media only screen and (max-width: 990px) { .responsive.html_mobile_menu_tablet #top #wrap_all #header { position: absolute; } .html_mobile_menu_tablet #top #wrap_all .av_header_transparency { background: transparent; } }This snippet is from our documentation: https://kriesi.at/documentation/enfold/header/#transparent-header-on-mobile
Then, I went to Enfold theme options > Main Menu > Burger/Mobile Menu Styling > Menu Icon Color and set it to white.
Please review your website.
Regards,
YigitHey Josephine,
You defined large default padding for Grid Row Cells but didn’t define any for smaller screens. You can simply edit your Grid Row Cells, go to Styling > Padding, click the mobile portrait icon (https://i.imgur.com/OwGUP1w.png), and define smaller padding values.
If this doesn’t help, please point out the page and the section where you’re having issues and I’ll be happy to help.
Regards,
YigitHey Andreas,
If you follow the instructions here https://kriesi.at/support/topic/masonry-not-displaying/#post-1401005, modifications will not be overwritten during updates :)
Cheers!
YigitHi,
You can contact your hosting provider and ask their support team how to manage the server-side cache.
Best regards,
YigitHi Josephine,
Do you have a cache on the server side? If you have, could you please temporarily disable it and check if that helps? I noticed that hard-refreshing the browser fixes the issue.
Glad you fixed the Google maps issue!
Best regards,
YigitHey Fabio,
Is there the possibility of buying the theme in volume
As far as I know, it’s not possible to add multiple licenses to the cart at once. You’d need to add licenses one by one I’m afraid.
or at a reduced price for buying a pack?
Unfortunately, we aren’t able to create discount coupons on ThemeForest/Envato, so we cannot offer you a discount. However, we might make a general discount next month on Enfold’s anniversary :)
Please feel free to subscribe to our newsletter (https://kriesi.at/newsletter) to know when there’s a discount.
Best regards,
YigitHey,
We recently made changes but they should only affect the sites that are using the Event Tickets Plus plugin.
Please create temporary admin logins and FTP logins for your staging site and post them here privately so we can look into it. Please also post a screenshot or an example showing how the layout should look :)
Best regards,
Yigit
