Hey May,

Please login to our support forums, go to https://kriesi.at/support/forum/enfold#new-post and revalidate your existing purchase code.

We can try doing that for you but we’d need to reset your password. Please let us know if you’d like us to validate your account for you.

Best regards,
Yigit

Hi,

It looks like you added them by using custom CSS code. I attached a screenshot in the private content field. Please remove your custom CSS code.

If you cannot locate the code, please create temporary admin logins and post them here privately.

Regards,
Yigit

Hallo Eva,

We sell Enfold on Envato/ThemeForest exclusively. Since they don’t provide authors an option to provide coupon codes, we cannot offer you a discount, unfortunately.

It is not guaranteed but 16 April 2023 will be Enfold’s 10th year anniversary and we may make a discount then. Please feel free to subscribe to our newsletter if you’d like to know about the discounts: https://kriesi.at/newsletter

Best regards,
Yigit

Hi,

Please contact your hosting provider and ask them to increase the PHP memory limit to 256M. That should fix the issue.

Best regards,
Yigit

Hi,

Please have a backup and refer to this post: https://kriesi.at/support/topic/disable-creation-of-multiple-file-resoltuions-on-media-upload/#post-1172543

If you aren’t using a child theme, you can download a pre-built child theme here https://kriesi.at/documentation/enfold/child-theme/.

Regards,
Yigit

Hi Philipp,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/

If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Enjoy the rest of your day!

Best regards,
Yigit

Hi Philipp,

Tooltips are hidden by the following custom CSS code

/* Hide tooltip */
.avia-tooltip {
	display: none !important;	
}

I commented it out and that helped.

Please review your website.

Best regards,
Yigit

Hi T,

I understand your frustration but this is not related to Enfold. This is because we exclusively sell on ThemeForest/Envato and they offer a Purchase Code and Personel Tokens for better management.

Purchase codes are mostly used as proof of purchase (e.g. to register to our support forums) and Personal Tokens are used to update the themes and plugins.

If you’d like to request a simpler process, please feel free to contact the Envato support team.

Best regards,
Yigit

Hey,

Please edit your slide, go to Styling > Font Sizes, click on the mobile portrait icon and decrease the font size: https://i.imgur.com/oTH3Gah.png :)

Cheers!
Yigit

Hi,

I added the following code to the bottom of the Quick CSS field in Enfold theme options > General Styling

/* Transparent Header For Mobile */
@media only screen and (max-width: 990px) {
.responsive.html_mobile_menu_tablet #top #wrap_all #header { 
        position: absolute;
}
.html_mobile_menu_tablet #top #wrap_all .av_header_transparency {
	background: transparent;
}
}

This snippet is from our documentation: https://kriesi.at/documentation/enfold/header/#transparent-header-on-mobile

Then, I went to Enfold theme options > Main Menu > Burger/Mobile Menu Styling > Menu Icon Color and set it to white.

Please review your website.

Regards,
Yigit

Hey Andreas,

If you follow the instructions here https://kriesi.at/support/topic/masonry-not-displaying/#post-1401005, modifications will not be overwritten during updates :)

Cheers!
Yigit

Hi Josephine,

Do you have a cache on the server side? If you have, could you please temporarily disable it and check if that helps? I noticed that hard-refreshing the browser fixes the issue.

Glad you fixed the Google maps issue!

Best regards,
Yigit

Hey,

We recently made changes but they should only affect the sites that are using the Event Tickets Plus plugin.

Please create temporary admin logins and FTP logins for your staging site and post them here privately so we can look into it. Please also post a screenshot or an example showing how the layout should look :)

Best regards,
Yigit

Hey Andreas,

Please read Ismael’s reply here for the explanation of the issue you are experiencing: https://kriesi.at/support/topic/massonry-gallery-not-loading-properly/#post-1301261

If you’d like to modify the shortcodes.js file on your child theme, please copy it to your child theme into the /js/folder, apply the changes mentioned in Ismael’s post, and add the following code to the bottom of the functions.php file of your child theme

function ava_change_wp_enqueue_scripts_mod() {
    $vn = avia_get_theme_version();
    $options = avia_get_option();
    $min_js = avia_minify_extension( 'js' );
    wp_deregister_script( 'avia-shortcodes-js' );
    wp_enqueue_script( 'avia-child-shortcodes-js', get_stylesheet_directory_uri() . "/js/shortcodes{$min_js}.js", array('jquery'));
}
add_action( 'wp_enqueue_scripts', 'ava_change_wp_enqueue_scripts_mod', 100 );

Best regards,
Yigit

Hi Josephine,

Thanks for the update.

I checked your website however I cannot reproduce the issue. Your homepage was briefly broken but I enabled ALB debugging mode (https://kriesi.at/documentation/enfold/intro-to-layout-builder/#debug-mode) and updated your page and that fixed the issue. Editing the page doesn’t break it.

Could you please check if you are able to reproduce the issue? If you can, please let us know the steps and point out the page you’re working on.

Best regards,
Yigit