Page 21 – Support | Kriesi.at – Premium WordPress Themes

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Posts
March 29, 2023 at 3:25 pm in reply to: Contact field: change Bottom Border #1402926
Yigit
Keymaster
Hi Monika,

Please edit the following code and change the “border-width” to “4px !important;”
```
#top div .av-dark-form .input-text, #top div .av-dark-form input[type="text"], #top div .av-dark-form input[type="input"], #top div .av-dark-form input[type="password"], #top div .av-dark-form input[type="email"], #top div .av-dark-form input[type="number"], #top div .av-dark-form input[type="url"], #top div .av-dark-form input[type="tel"], #top div .av-dark-form input[type="search"], #top div .av-dark-form textarea, #top div .av-dark-form select, div div .av-dark-form .button {
  color: #222;
  border-color: #222;
  border-width: 2px !important;
  background-color: transparent;
}
```
If this doesn’t work, please create temporary admin logins and post them here privately so we can look into it.

Best regards,
Yigit
March 29, 2023 at 3:22 pm in reply to: Enfold #1402923

Yigit
Keymaster

Hi!

Please generate a Personal Token (https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token) and install the Envato Market plugin (https://www.envato.com/lp/market-plugin/), and try inserting your Personal Token in Enfold theme options.

If that doesn’t work, you’d need to manually update the theme (https://kriesi.at/documentation/enfold/theme-update/).

Since you’re currently using a very old version of the theme, we’d recommend you to create a staging copy of your site and update the theme there to be on the safe side.

Best regards,
Yigit

March 29, 2023 at 3:16 pm in reply to: Contact field: change Bottom Border #1402922
Yigit
Keymaster
Hey,

It looks like you figured it out with the following code
```
#top div .av-dark-form .input-text, #top div .av-dark-form input[type="text"], #top div .av-dark-form input[type="input"], #top div .av-dark-form input[type="password"], #top div .av-dark-form input[type="email"], #top div .av-dark-form input[type="number"], #top div .av-dark-form input[type="url"], #top div .av-dark-form input[type="tel"], #top div .av-dark-form input[type="search"], #top div .av-dark-form textarea, #top div .av-dark-form select, div div .av-dark-form .button {
  color: #222;
  border-color: #222;
  border-width: 2px !important;
  background-color: transparent;
}
```
I attached a screenshot in the private content field. If you’re still having the issue, please post a screenshot and show the changes you’d like to make.

Cheers!
Yigit
March 29, 2023 at 1:29 pm in reply to: One page nav menu not all menu items highlighted #1402908

Yigit
Keymaster

Hey Daniel,

Could you please create temporary admin logins and post them here privately so we can look into it? :)

Best regards,
Yigit

March 29, 2023 at 1:21 pm in reply to: Add drop shadow to image captions #1402907
Yigit
Keymaster
Hey,

Please edit your Image element and go to Advanced > Developer Settings > Custom CSS class (https://i.imgur.com/K6gXFV1.png) and add a CSS class (“custom-shadow” in the example below)
```
.custom-shadow .avia-copyright {
  filter: drop-shadow(2px 1px 1px red);
}
```
If this isn’t what you meant, please post a screenshot and show the changes you’d like to make.

Best regards,
Yigit
March 29, 2023 at 1:09 pm in reply to: ALB and LearnDash missing content and media elements #1402906
Yigit
Keymaster
Hi Guy,

Please add the following code to the bottom of the functions.php file of your child theme
```
function ava_learndash_mod() {
    echo '<style>
			body.learndash-post-type.block-editor-page.avia-advanced-editor-enabled.avia-block-editor-expand .avia-expanded .avia-fixed-controls {
				top: 200px;
			}
			body.learndash-post-type.block-editor-page.avia-advanced-editor-enabled #avia_builder .avia-builder-main-wrap {
				padding: 180px 0 0 0;
			}
	    </style>';
}
add_action('admin_head', 'ava_learndash_mod');
```
Best regards,
Yigit
March 29, 2023 at 12:51 pm in reply to: Icon Box Giving Me Funky Shapes #1402903

Yigit
Keymaster

Hi,

Glad @guenni007 could help! Let us know if you have any other questions and enjoy the rest of your day!

@guenni007 thank you :)

Best regards,
Yigit

March 29, 2023 at 12:50 pm in reply to: Contact Form – Submit button appearing underneath Email field #1402902

Yigit
Keymaster

Hey,

Please post a link to your page where we can inspect the issue.

Cheers!
Yigit

March 29, 2023 at 12:49 pm in reply to: customize panel not loading, widget panel only partially loads, missing widgets #1402901

Yigit
Keymaster

Hey,

Thanks for the information.

Please post FTP logins here privately as well. Also, can we temporarily de-activate active plugins on your staging site for testing purposes?

Best regards,
Yigit

March 29, 2023 at 12:44 pm in reply to: Enfold #1402899

Yigit
Keymaster

Hi,

Please make sure that you are using Enfold 5.5. You can refer to this post – https://kriesi.at/documentation/enfold/theme-update/ and update Enfold.

If this doesn’t help, please post temporary admin login credentials here privately so we can look into it.

Regards,
Yigit

March 29, 2023 at 12:36 pm in reply to: Debug Mode #1402898

Yigit
Keymaster

Hey,

Thanks for the feedback!

I’ll forward it to our devs and share this thread as a reference. We’ll give you an update here :)

Regards,
Yigit

March 29, 2023 at 12:35 pm in reply to: Enable swipe feature to lightbox? #1402897

Yigit
Keymaster

Hi Alwin,

Glad Nikko could help. Let us know if you have any other questions and enjoy the rest of your day!

Best regards,
Yigit

March 29, 2023 at 12:34 pm in reply to: Space – Padding #1402895

Yigit
Keymaster

Hey Anna,

I checked your pages however I cannot see the issue. Have you fixed it already?

Your website looks pretty nice by the way!

Best regards,
Yigit

March 29, 2023 at 12:28 pm in reply to: Special Character Translation plugin link not working #1402894

Yigit
Keymaster

Hey Patrick,

Thanks for the heads up. We’ll update the link.

You can download the plugin here: https://github.com/KriesiMedia/enfold-library/blob/master/integration%20plugins/Enfold/Special%20Character%20Translation/avia-special-characters_1_1_1.zip

Best regards,
Yigit

March 29, 2023 at 12:22 pm in reply to: “powered by Enfold WordPress Theme” #1402892

Yigit
Keymaster

Hey,

You are not forced to edit the footer.php to remove the backlink. As @guenni007 pointed it out and as documented on our documentation (https://kriesi.at/documentation/enfold/footer/#copyrights-info) you can simply add [nolink] shortcode to remove it.

@Guenni007 Thanks as always! :)

Best regards,
Yigit

March 29, 2023 at 12:19 pm in reply to: Cannot show copyright at the footer #1402891

Yigit
Keymaster

Hey,

Glad @guenni007 could help! Let us know if you have any other questions and enjoy the rest of your day!

@guenni007 thanks as always!

Regards,
Yigit

March 28, 2023 at 10:57 pm in reply to: ALB and LearnDash missing content and media elements #1402833

Yigit
Keymaster

Hey,

Please create temporary admin logins and post them here privately so we can look into it.

Best regards,
Yigit

March 28, 2023 at 10:55 pm in reply to: Expired support #1402831

Yigit
Keymaster

Hey Adil,

This is a rule forced by Envato/ThemeForest. You will get the promised lifetime updates even if your support period expires and you are able to read/search our forums however to start new threads, you’ll need a valid support period.

You can read more about the valid support period policy here https://kriesi.at/support/topic/new-support-forum-policy-implemented-valid-tf-support-period-now-required/

Best regards,
Yigit

March 28, 2023 at 10:51 pm in reply to: Can I load a new Enfold Theme onto WordPress 5.5 on a Server using php 5.6.30 #1402829

Yigit
Keymaster

Hi Nick,

Can you let me know if I have the correct purchase (your latest/best creation)

Yes, you bought the correct version and your website uses the latest version. We frequently update the theme. The most recent update was 6 days ago.

You aren’t using any demos right now. You can go to Enfold theme options > Demo Import and import one of the Enfold demos https://kriesi.at/themes/enfold-overview/ to make your site look more modern.

Compared to the old version you were using, there are a lot more options in Enfold theme options and more features in elements. There are plenty of new elements too. You can check out the change log https://kriesi.at/documentation/enfold/changelog/ to see what’s new in each update :)

Best regards,
Yigit

March 27, 2023 at 4:11 pm in reply to: full width line #1402655

Yigit
Keymaster

Hey,

Please add a Separator/Whitespace element to your page and choose the Fullwidth Separator option: https://i.imgur.com/NdewqO9.png

Best regards,
Yigit

March 27, 2023 at 4:00 pm in reply to: Uber Menu Mobile Menu #1402654

Yigit
Keymaster

Hi,

I’m seeing Uber Menu related JS error in console. Did you implement the Uber Menu by referring to this post https://sevenspark.com/docs/ubermenu-3/theme-integration/enfold?

If you did, please contact Uber Menu’s support team for a resolution.

Best regards,
Yigit

March 27, 2023 at 3:57 pm in reply to: Enfol license #1402652

Yigit
Keymaster

Hey Alan,

Yes, it is. You will receive lifetime updates with your license for a single domain.

Best regards,
Yigit

March 27, 2023 at 3:54 pm in reply to: Footer in custom templates #1402651

Yigit
Keymaster

Hey,

Please create a staging copy of your site and send us temporary WP admin and FTP logins privately so we can investigate the issue.

Regards,
Yigit

March 27, 2023 at 3:02 pm in reply to: Testimonials element on mobile #1402647
Yigit
Keymaster
Hi,

Please add the following code to the Quick CSS field in Enfold theme options > General Styling tab
```
#top .av-slideshow-ui.av-loop-manual-endless .avia-slideshow-arrows > a, #top .av-slideshow-ui .avia-slideshow-arrows.av-visible-prev > a.prev-slide {
width: 55px;
margin: 0 20px;
}
```
Best regards,
Yigit
March 24, 2023 at 2:09 pm in reply to: Enfold theme: Updates #1402307

Yigit
Keymaster

Hi Michael,

You can ignore the warnings in the Envato Market plugin :)

Glad it worked. Let us know if you have any other questions and enjoy your weekend!

Best regards,
Yigit

March 24, 2023 at 2:07 pm in reply to: Social icons #1402306

Yigit
Keymaster

Hi,

Glad Nikko could help! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/

If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Enjoy the rest of your day!

Best regards,
Yigit

March 24, 2023 at 1:32 pm in reply to: Can I load a new Enfold Theme onto WordPress 5.5 on a Server using php 5.6.30 #1402301

Yigit
Keymaster

Hey Nick,

Yes, it should work on both 7.3.11 and 8.1 versions.

Cheers!
Yigit

March 23, 2023 at 1:01 pm in reply to: Hide additonal information tab on product page and location of price #1402149

Yigit
Keymaster

Hi,

Thanks for the update!

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/

If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Enjoy the rest of your day!

Best regards,
Yigit

March 23, 2023 at 1:00 pm in reply to: Can I load a new Enfold Theme onto WordPress 5.5 on a Server using php 5.6.30 #1402148

Yigit
Keymaster

Hey,

Sure. You can log into ThemeForest.net with the account you purchased Enfold and go to the Downloads page to download the latest version https://themeforest.net/downloads.

If you experience any issues, please let us know which version you’d like to get and we’ll send it here.

Regards,
Yigit

March 23, 2023 at 12:38 pm in reply to: #1402021 – Reply – wondering how to set my picture in place #1402143

Yigit
Keymaster

Hey Kerstin,

You can edit your pages in WordPress and switch to Advanced Layout Editor to use Enfold’s drag-and-drop Advanced Layout Builder to create/edit your pages.

I believe this video tutorial on YouTube https://youtu.be/Gr4GV8NKMek would help you better understand how Enfold works

Also, you can click on the link in your email to reply to your previous threads.

If you already purchased Enfold, you can register (https://kriesi.at/support/register/) to our support forum using your purchase code and start new threads under Enfold subforum (https://kriesi.at/support/forum/enfold#new-post)

Regards,
Yigit
Author

Posts

Viewing 30 posts - 601 through 630 (of 82,588 total)

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