Page 21 – Support | Kriesi.at – Premium WordPress Themes

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March 29, 2023 at 12:36 pm in reply to: Debug Mode #1402898

Yigit
Keymaster

Hey,

Thanks for the feedback!

I’ll forward it to our devs and share this thread as a reference. We’ll give you an update here :)

Regards,
Yigit

March 29, 2023 at 12:35 pm in reply to: Enable swipe feature to lightbox? #1402897

Yigit
Keymaster

Hi Alwin,

Glad Nikko could help. Let us know if you have any other questions and enjoy the rest of your day!

Best regards,
Yigit

March 29, 2023 at 12:34 pm in reply to: Space – Padding #1402895

Yigit
Keymaster

Hey Anna,

I checked your pages however I cannot see the issue. Have you fixed it already?

Your website looks pretty nice by the way!

Best regards,
Yigit

March 29, 2023 at 12:28 pm in reply to: Special Character Translation plugin link not working #1402894

Yigit
Keymaster

Hey Patrick,

Thanks for the heads up. We’ll update the link.

You can download the plugin here: https://github.com/KriesiMedia/enfold-library/blob/master/integration%20plugins/Enfold/Special%20Character%20Translation/avia-special-characters_1_1_1.zip

Best regards,
Yigit

March 29, 2023 at 12:22 pm in reply to: “powered by Enfold WordPress Theme” #1402892

Yigit
Keymaster

Hey,

You are not forced to edit the footer.php to remove the backlink. As @guenni007 pointed it out and as documented on our documentation (https://kriesi.at/documentation/enfold/footer/#copyrights-info) you can simply add [nolink] shortcode to remove it.

@Guenni007 Thanks as always! :)

Best regards,
Yigit

March 29, 2023 at 12:19 pm in reply to: Cannot show copyright at the footer #1402891

Yigit
Keymaster

Hey,

Glad @guenni007 could help! Let us know if you have any other questions and enjoy the rest of your day!

@guenni007 thanks as always!

Regards,
Yigit

March 28, 2023 at 10:57 pm in reply to: ALB and LearnDash missing content and media elements #1402833

Yigit
Keymaster

Hey,

Please create temporary admin logins and post them here privately so we can look into it.

Best regards,
Yigit

March 28, 2023 at 10:55 pm in reply to: Expired support #1402831

Yigit
Keymaster

Hey Adil,

This is a rule forced by Envato/ThemeForest. You will get the promised lifetime updates even if your support period expires and you are able to read/search our forums however to start new threads, you’ll need a valid support period.

You can read more about the valid support period policy here https://kriesi.at/support/topic/new-support-forum-policy-implemented-valid-tf-support-period-now-required/

Best regards,
Yigit

March 28, 2023 at 10:51 pm in reply to: Can I load a new Enfold Theme onto WordPress 5.5 on a Server using php 5.6.30 #1402829

Yigit
Keymaster

Hi Nick,

Can you let me know if I have the correct purchase (your latest/best creation)

Yes, you bought the correct version and your website uses the latest version. We frequently update the theme. The most recent update was 6 days ago.

You aren’t using any demos right now. You can go to Enfold theme options > Demo Import and import one of the Enfold demos https://kriesi.at/themes/enfold-overview/ to make your site look more modern.

Compared to the old version you were using, there are a lot more options in Enfold theme options and more features in elements. There are plenty of new elements too. You can check out the change log https://kriesi.at/documentation/enfold/changelog/ to see what’s new in each update :)

Best regards,
Yigit

March 27, 2023 at 4:11 pm in reply to: full width line #1402655

Yigit
Keymaster

Hey,

Please add a Separator/Whitespace element to your page and choose the Fullwidth Separator option: https://i.imgur.com/NdewqO9.png

Best regards,
Yigit

March 27, 2023 at 4:00 pm in reply to: Uber Menu Mobile Menu #1402654

Yigit
Keymaster

Hi,

I’m seeing Uber Menu related JS error in console. Did you implement the Uber Menu by referring to this post https://sevenspark.com/docs/ubermenu-3/theme-integration/enfold?

If you did, please contact Uber Menu’s support team for a resolution.

Best regards,
Yigit

March 27, 2023 at 3:57 pm in reply to: Enfol license #1402652

Yigit
Keymaster

Hey Alan,

Yes, it is. You will receive lifetime updates with your license for a single domain.

Best regards,
Yigit

March 27, 2023 at 3:54 pm in reply to: Footer in custom templates #1402651

Yigit
Keymaster

Hey,

Please create a staging copy of your site and send us temporary WP admin and FTP logins privately so we can investigate the issue.

Regards,
Yigit

March 27, 2023 at 3:02 pm in reply to: Testimonials element on mobile #1402647
Yigit
Keymaster
Hi,

Please add the following code to the Quick CSS field in Enfold theme options > General Styling tab
```
#top .av-slideshow-ui.av-loop-manual-endless .avia-slideshow-arrows > a, #top .av-slideshow-ui .avia-slideshow-arrows.av-visible-prev > a.prev-slide {
width: 55px;
margin: 0 20px;
}
```
Best regards,
Yigit
March 24, 2023 at 2:09 pm in reply to: Enfold theme: Updates #1402307

Yigit
Keymaster

Hi Michael,

You can ignore the warnings in the Envato Market plugin :)

Glad it worked. Let us know if you have any other questions and enjoy your weekend!

Best regards,
Yigit

March 24, 2023 at 2:07 pm in reply to: Social icons #1402306

Yigit
Keymaster

Hi,

Glad Nikko could help! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/

If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Enjoy the rest of your day!

Best regards,
Yigit

March 24, 2023 at 1:32 pm in reply to: Can I load a new Enfold Theme onto WordPress 5.5 on a Server using php 5.6.30 #1402301

Yigit
Keymaster

Hey Nick,

Yes, it should work on both 7.3.11 and 8.1 versions.

Cheers!
Yigit

March 23, 2023 at 1:01 pm in reply to: Hide additonal information tab on product page and location of price #1402149

Yigit
Keymaster

Hi,

Thanks for the update!

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/

If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Enjoy the rest of your day!

Best regards,
Yigit

March 23, 2023 at 1:00 pm in reply to: Can I load a new Enfold Theme onto WordPress 5.5 on a Server using php 5.6.30 #1402148

Yigit
Keymaster

Hey,

Sure. You can log into ThemeForest.net with the account you purchased Enfold and go to the Downloads page to download the latest version https://themeforest.net/downloads.

If you experience any issues, please let us know which version you’d like to get and we’ll send it here.

Regards,
Yigit

March 23, 2023 at 12:38 pm in reply to: #1402021 – Reply – wondering how to set my picture in place #1402143

Yigit
Keymaster

Hey Kerstin,

You can edit your pages in WordPress and switch to Advanced Layout Editor to use Enfold’s drag-and-drop Advanced Layout Builder to create/edit your pages.

I believe this video tutorial on YouTube https://youtu.be/Gr4GV8NKMek would help you better understand how Enfold works

Also, you can click on the link in your email to reply to your previous threads.

If you already purchased Enfold, you can register (https://kriesi.at/support/register/) to our support forum using your purchase code and start new threads under Enfold subforum (https://kriesi.at/support/forum/enfold#new-post)

Regards,
Yigit

March 23, 2023 at 12:32 pm in reply to: Can I load a new Enfold Theme onto WordPress 5.5 on a Server using php 5.6.30 #1402142

Yigit
Keymaster

Hi Nick,

We are trying to make Enfold updates backward compatible but we cannot guarantee that the latest version of Enfold would work on PHP 5.5.

You may be able to update the theme using the Envato Market plugin: https://www.envato.com/lp/market-plugin/. Please create a staging copy of your site and try updating Enfold there.

If you’d like us to send you an older version of Enfold, please check out the release dates on the change log (https://kriesi.at/documentation/enfold/changelog/) and let us know which version you’d like to get.

Regards,
Yigit

March 23, 2023 at 12:23 pm in reply to: Enfold Theme – Updates #1402141

Yigit
Keymaster

Hi Michael,

I replied to your thread here: https://kriesi.at/support/topic/enfold-theme-updates. Let us continue there :)

Best regards,
Yigit

March 23, 2023 at 12:21 pm in reply to: Some Issue is coming #1402139

Yigit
Keymaster

Hi,

Please see the private content field.

You can download the pre-built Enfold child theme here: https://kriesi.at/documentation/enfold/child-theme/ and download the Discord icon here: https://discord.com/branding

Best regards,
Yigit

March 23, 2023 at 11:55 am in reply to: Enfold theme: Updates #1402137

Yigit
Keymaster

Hi Michael,

Could you please install the Envato Market plugin (https://www.envato.com/lp/market-plugin/), insert your Personal Token into the plugin settings, and check if you get the update on the Themes tab?

Best regards,
Yigit

March 22, 2023 at 5:52 pm in reply to: Some Issue is coming #1402031

Yigit
Keymaster

Hi,

Thanks for the update.

Since there isn’t a Discord icon on Fontello (https://fontello.com/), please refer to “Using images or non-Fontello icons” section in this post https://kriesi.at/documentation/enfold/social-share-buttons/#how-to-add-custom-social-icons-to-enfold-options.

If you need assistance with that, please let us know.

Best regards,
Yigit

March 22, 2023 at 5:50 pm in reply to: Create a page template #1402030

Yigit
Keymaster

Hi,

You are welcome! Let us know if you have any other questions and enjoy the rest of your day!

Best regards,
Yigit

March 22, 2023 at 1:23 pm in reply to: Gallery Links #1402011

Yigit
Keymaster

Hey,

It looks like an Elementor element, not one of Enfold’s. If you need assistance with that element, please contact Elementor’s support team.

If you’d like to use Partner/Logo Element, you can find it under Media Elements tab of Advanced Layout Builder: https://i.imgur.com/JBZPf3l.png

Best regards,
Yigit

March 22, 2023 at 1:03 pm in reply to: Admin bar is visible for all visitors #1402006

Yigit
Keymaster

Hi John,

Thanks for the update.

Let us know if you have any other questions and enjoy the rest of your day!

Best regards,
Yigit

March 22, 2023 at 12:56 pm in reply to: Google Maps not displayed on single events page on mobiles #1402004

Yigit
Keymaster

Hey Tom,

Could you please switch the user role to the administrator? I cannot see any events with the current user role.

Best regards,
Yigit

March 22, 2023 at 12:53 pm in reply to: Social icons #1402003

Yigit
Keymaster

Hi,

Please post a screenshot and show the changes you’d like to make. You can upload your screenshots on imgur.com and post the links here.

Best regards,
Yigit
Author

Posts

Viewing 30 posts - 601 through 630 (of 82,578 total)

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