Page 207 – Support | Kriesi.at – Premium WordPress Themes

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March 10, 2021 at 12:17 pm in reply to: Suddenly space between slider and section #1287058

Yigit
Keymaster

Hi,

It seems like you have not verified your token yet. Please go to theme options and verify it.

In the meantime, if you would like us to update the theme for you and fix the issue, please create temporary admin logins and post them here privately :)

Best regards,
Yigit

March 10, 2021 at 12:13 pm in reply to: Tripadvisor as social share Icon #1287057
Yigit
Keymaster
Hi Verena,

I added following code to bottom of Quick CSS field
```
.av-share-box ul li.av-social-link-Tripadvisor a:hover {
    background-color: #33E0A0;
    color: #000;
}
```
Please review your website :)

Best regards,
Yigit
March 10, 2021 at 12:10 pm in reply to: Enfold Showcase #1287056

Yigit
Keymaster

Hey @eddygame,

Thanks for your sharing your website! It looks great. Reminded me of my childhood days when I would play football with friends wearing Del Piero jersey :)

Regards,
Yigit

March 10, 2021 at 9:20 am in reply to: Gallery Customization: Can't find where to edit hover border #1287014
Yigit
Keymaster
Hey,

Thanks for contacting us!

Please add following code to Quick CSS field in Enfold theme options > General Styling tab
```
#top div .avia-gallery .avia-gallery-big {
    padding: 0;
}
```
Cheers!
Yigit
March 10, 2021 at 9:14 am in reply to: Google console identifying unparsable structured data issue #1287012

Yigit
Keymaster

Hi,

You are welcome!
Let us know if you have any other questions or issues and enjoy the rest of your day!

Best regards,
Yigit

March 9, 2021 at 10:53 pm in reply to: Shopping carts compatibility with Enfold Theme #1286936

Yigit
Keymaster

Hi,

You are welcome, John! Let us know if you have any other questions and enjoy the rest of your day :)

Best regards,
Yigit

March 9, 2021 at 10:52 pm in reply to: Problem with Enfold / Advanced Layout Builder since upgrade to WP 5.6.2 #1286934

Yigit
Keymaster

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/

If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Enjoy the rest of your day!

Best regards,
Yigit

March 9, 2021 at 9:52 pm in reply to: Problem with Enfold / Advanced Layout Builder since upgrade to WP 5.6.2 #1286927

Yigit
Keymaster

Hey @greenwaycollab,

Please try de-activating all active plugins and check if that helps.

If it does not, please start a new thread under Enfold sub forum and attach temporary admin logins in private content field so we can look into it :)

Regards,
Yigit

March 9, 2021 at 9:51 pm in reply to: Newsletter pop-up modal rapidmail – how to activate with javascript codes #1286926

Yigit
Keymaster

Hi Verena,

I adjusted the code in your functions.php file so the code is added to head section. I wanted to test on a private page however I was not able to create page, I keep getting “you appear offline” message.

Could you please test it? :)

Best regards,
Yigit

March 9, 2021 at 9:31 pm in reply to: Space Between Grid Rows, magically disappears if element is following #1286921

Yigit
Keymaster

Hi Andrea,

I have edited your page, then edited the column element, saved it and then updated the page. Please apply the same on the original page as well or share it with us so we can do it for you :)

Cheers!
Yigit

March 9, 2021 at 9:19 pm in reply to: Space Between Grid Rows, magically disappears if element is following #1286919

Yigit
Keymaster

Hey,

Thanks for contacting us!

I see that you have updated Enfold to 4.8.1 already. You can simply edit the page where you have the issue, edit one of the column elements, save the element and then update the page and that should help.

I logged in and wanted to check the test page you created for us but it cannot be found. Could you please post the link of the page where you are having this issue if my suggestion above does not help? :)

Regards,
Yigit

March 9, 2021 at 9:15 pm in reply to: Site elements not displaying properly #1286918

Yigit
Keymaster

Hey,

Thanks for contacting us!

Please go to Autoptimize settings, disable minification there and flush cache. That should help. If it does not, please create temporary admin logins and post them here privately so we can look into it :)

Best regards,
Yigit

March 9, 2021 at 9:09 pm in reply to: Tripadvisor as social share Icon #1286916

Yigit
Keymaster

Hi Verena,

I applied the changes for you. Please review your website :)

Best regards,
Yigit

March 9, 2021 at 8:09 pm in reply to: Suddenly space between slider and section #1286893

Yigit
Keymaster

Hi Alex,

Thanks for contacting us!

Please refer to this post – https://kriesi.at/support/topic/enfold-4-8-1-and-removing-additional-br-tags-added-in-4-8/.
If you would like us to look into it for you, please create temporary admin logins and post them here privately :)

Cheers!
Yigit

March 9, 2021 at 7:59 pm in reply to: White Screen #1286889

Yigit
Keymaster

Hi,

Thanks!

Best regards,
Yigit

March 9, 2021 at 7:55 pm in reply to: I upgraded my theme, my header widget is gone! #1286888

Yigit
Keymaster

Hi,

No worries at all!

If you are modifying theme files, please do so using a child theme – https://kriesi.at/documentation/enfold/child-theme/ so when you update the theme next time, your changes will not be overwritten :)

Best regards,
Yigit

March 9, 2021 at 7:53 pm in reply to: Transparent Header Scroll Issueq #1286885

Yigit
Keymaster

Hi,

Perfect!
You are welcome! Please let us know if you have any other questions or issues and enjoy the rest of your day :)

Best regards,
Yigit

March 9, 2021 at 7:52 pm in reply to: Problem with my site. #1286884

Yigit
Keymaster

Hi,

Thanks for contacting us!

1- Please refer to this post – https://kriesi.at/documentation/enfold/theme-update/ and update Enfold to the latest version 4.8.1. After updating the theme, you can remove the plugin.

2- Please edit your blog post and click “Screen options” on the top right corner and check “discussion” and then scroll below your content and make sure “Allow comments” is enabled – https://imgur.com/a/4FNwNng

Login credentials did not work for me so I could not check. If my suggestion above does not help, please create temporary admin logins and post them here privately so we can look into it :)

Regards,
Yigit

March 9, 2021 at 7:37 pm in reply to: White Screen #1286878

Yigit
Keymaster

Hey Vincent,

Could you please post FTP logins here privately as well so we can look into it? :)

Best regards,
Yigit

March 9, 2021 at 7:37 pm in reply to: Layout Elements Not Aligning Correctly after latest Update? #1286877

Yigit
Keymaster

Hi,

Please edit your page, edit one of the column elements, click save and then update your page and that should remove unwanted br tags.

If that does not help or if you would like us to update the page for you, please create temporary admin logins and post them here privately :)

Regards,
Yigit

March 9, 2021 at 7:35 pm in reply to: Sidebar Menu Moving Below Full Width Items #1286874

Yigit
Keymaster

Hi,

@guenni007 thanks for your help as always! :)

Let us know if you have any other questions or issues and enjoy the rest of your day! :)

Best regards,
Yigit

March 9, 2021 at 7:31 pm in reply to: Images and Text NOT Resizing for Responsive Design #1286869

Yigit
Keymaster

Hi,

Thanks for your help @Guenni007! :)

Best regards,
Yigit

March 9, 2021 at 7:30 pm in reply to: Transparent Header Scroll Issueq #1286867

Yigit
Keymaster

Hi,

You are welcome!
Those gaps should be removed after updating the page. Could you please share edit link of that page so I can try?
If that is not possible, please edit your page, hard refresh the page, open the column element, save, update the page and hard refresh once again on the frontend.
Since simply updating pages removed the gaps on your homepage,I am thinking this is cache related :)

Best regards,
Yigit

March 9, 2021 at 7:05 pm in reply to: Transparent Header Scroll Issueq #1286855

Yigit
Keymaster

Hey,

It should take up to 12 hours however I went ahead and updated the theme to 4.8.1 and edited your homepage and updated. However I am unable to edit your page in private content field. I searched it in pages but could not find it there either.

Could you please simply edit that page, open one of the column elements, save the elements and then update the page?

Cheers!
Yigit

March 9, 2021 at 6:59 pm in reply to: Lightbox not using srcset? #1286853

Yigit
Keymaster

Hi,

You are welcome!
Let us know if you have any other questions or issues and enjoy the rest of your day!

Best regards,
Yigit

March 9, 2021 at 6:55 pm in reply to: "Fatal Error" message #1286849

Yigit
Keymaster

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/

If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Enjoy the rest of your day!

Best regards,
Yigit

March 9, 2021 at 6:52 pm in reply to: Mobile menue: Link Click Color #1286847

Yigit
Keymaster

Hey,

Could you please post a screenshot and show the changes you would like to make so we can make sure that we are on the same page?
You can upload your screenshots on imgur.com and post the links here :)

Cheers!
Yigit

March 9, 2021 at 6:49 pm in reply to: Lightbox not using srcset? #1286844

Yigit
Keymaster

Hey,

Thanks for clarification. I have shared this thread with our devs.
We will update you here :)

Best regards,
Yigit

March 9, 2021 at 6:45 pm in reply to: Post navigation disappears when I insert a full width slider in the post #1286842
Yigit
Keymaster
Hi,

Please add following code to Functions.php file in Appearance > Editor
```
add_filter('avia_post_nav_settings','avia_remove_fullwidth_slider_check', 10, 1);
function avia_remove_fullwidth_slider_check($settings)
{
$settings['is_fullwidth'] = false;
return $settings;
}
```
Post nav is disabled on portfolio items that has fullwidth elements by default :)

Best regards,
Yigit
March 9, 2021 at 6:45 pm in reply to: Missing Icons before update Enfold #1286840

Yigit
Keymaster

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/

If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Enjoy the rest of your day!

Best regards,
Yigit
Author

Posts

Viewing 30 posts - 6,181 through 6,210 (of 82,624 total)

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