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Hi,
Thanks for contacting us!
Have you added custom HTML code to your content? That issue usually occurs when there is broken HTML on the page such as Strong tags. Correct use of Strong tag would be as following
<strong>Here is my strong text</strong>If that does not help, please create temporary admin logins and post them here privately so we can look into it :)
Best regards,
YigitSeptember 9, 2021 at 4:40 pm in reply to: Anchor Points don'w work when direct link is given #1320280Hi Corina,
I could not reproduce the issue on my testing site.
I duplicated your page and created a test page and on that test page I deleted Easy Accordion Pro sections, chose to display all hidden sections and changed duplicated ID’s but it still does not work as expected.
Can we temporarily activate parent theme or installing beta version of Enfold on your site?
Best regards,
YigitSeptember 9, 2021 at 3:49 pm in reply to: Logo and menu in left Side bar / Titles not showing on pages #1320274Hi,
Please add following code to bottom of Functions.php file of your child theme ( https://kriesi.at/documentation/enfold/child-theme/ )
function av_title_sc( ){ $page_title = "<h1 class='page-title'>". get_the_title() ."</h1>"; return $page_title; } add_shortcode( 'av_page_title', 'av_title_sc' );and insert [av_page_title] shortcode into your content where you would like to display page title :)
Best regards,
YigitHi Mike,
Please add following code to Quick CSS field in Enfold theme options > General Styling tab
.responsive .tribe-events-back { display: none; } .responsive .tribe-events-cal-links .tribe-events-gcal, .responsive .tribe-events-cal-links .tribe-events-ical { padding: 5px; } .responsive .tribe-events-single .tribe-events-sub-nav a { background: transparent; color: black; } .responsive .tribe-events-single .tribe-events-sub-nav li { background: #d10a10; padding: 10px; margin-right: 20px; }Best regards,
YigitSeptember 9, 2021 at 3:13 pm in reply to: there are errors in the website view (the problem still persists) #1320270Merhabalar,
Sitenize hem masaustunde hemde mobilde goz attim fakat ikiside su an ayni gorunuyor. Sorun cozuldu mu? Cozulmediyse ekran goruntusu paylasarak sorunu gosterebilir misiniz? imgur.com sitesine ekran goruntulerini yukleyip link paylasabilirsiniz :)
Best regards,
YigitSeptember 9, 2021 at 3:04 pm in reply to: Please Explain SVG Sections – Problem with two colour sections #1320269Hi,
Thanks for the heads up! We have forwarded it to our devs.
You are welcome :)
Best regards,
YigitHi,
Glad it was fixed!
Let us know if you have any other questions and enjoy the rest of your day :)
Best regards,
YigitHi Tim,
I have commented on the request and shared your suggestion. I am not sure if there is a special logic for that but if there is not, I too agree that keeping size selector consistent in each element would be a better experience :)
Best regards,
YigitHi,
Thanks for contacting us!
Please edit your slider and go to Styling > Caption > Caption Positioning and change it as needed :)
Best regards,
YigitHey,
Thanks for contacting us!
Please edit your Icon Box element and go to Advanced > Heading and change it in Heading Tag field – https://imgur.com/a/gYPEsWP
Cheers!
YigitSeptember 7, 2021 at 3:07 pm in reply to: The Events Calendar "Disable the Event Search Bar" Option Disabled by Enfold? #1319990Hi Lance,
They should not be there by default. You can temporarily activate Twenty Twenty-One theme to confirm :)
Best regards,
YigitHey Steve,
Thanks for contacting us!
I tried on my local installation with cc_load_policy and cc_lang_pref attributes however it does not seem to work, maybe they have to be enabled in viewers settings – https://support.google.com/youtube/answer/100078?hl=en&co=GENIE.Platform%3DDesktop#zippy=%2Cturn-default-setting-to-on-or-off
Best regards,
YigitMerhabalar,
WP kullanici adinida paylasir misiniz? Emaille denedim fakat giris yapamadim.
Litespeed eklentisi https yerine http uzerinden yuklemeye calisiyor sorun sanirim ondan kaynaklaniyor. Onbellegi temizlemeyi denediniz mi?
Best regards,
YigitSeptember 7, 2021 at 2:24 pm in reply to: Saw a great menu/header efect. Is there any Enfold Demo which do something simil #1319986Hi,
@guenni007 Happens to the best of us. Nevertheless thanks for your help as always :)Regards,
YigitSeptember 7, 2021 at 1:51 pm in reply to: Saw a great menu/header efect. Is there any Enfold Demo which do something simil #1319981Hi,
Please go to /enfold/js/ and copy avia-snippet-sticky-header.js file to your child theme inside /js/ folder and then open the file and find
if( st > 50 )and change it to 250 (or any other value, this is pixels scrolled from the top) and then add following code to functions.php file of your child theme
add_action( 'wp_enqueue_scripts', 'wp_change_header_js', 20 ); function wp_change_header_js() { wp_dequeue_style( 'avia-sticky-header-js' ); wp_enqueue_style( 'avia-sticky-header-js-child', get_stylesheet_directory_uri().'/js/avia-snippet-sticky-header.js' ); }Best regards,
YigitHi,
Thanks for contacting us!
Could you please post temporary FTP and WP admin logins here privately so we can look into it? :)
Regards,
YigitSeptember 7, 2021 at 1:30 pm in reply to: Main navigation wraps to second line causing header/body overlap #1319976Hi Lyse,
Thanks for contacting us!
I checked your website and it seems like you have solved the issue by adding top padding to your content. A possible solution would be to decrease main menu font size on certain screens however secondary line starts at 1792px and with that many menu items, I am afraid that would not be good solution.
Is there anything you are unhappy with your current solution? If so, we could try finding a solution to that instead :)
Best regards,
YigitMerhabalar,
Rica ederim sorunun çözüldüğüne sevindim. Başka her hangi bir sorunuz veya sorununuz olursa lütfen tekrardan iletişime geçmekten çekinmeyin :)
Best regards,
YigitMerhabalar,
Rica ederim sorunun çözüldüğüne sevindim. Başka her hangi bir sorunuz veya sorununuz olursa lütfen tekrardan iletişime geçmekten çekinmeyin :)
Best regards,
YigitHi Rene,
Thanks for contacting us!
We have informed Kriesi, our CEO, regarding your refund request. He is the one who processes these requests. Requests are usually rejected if the theme was downloaded from ThemeForest already. If that happens to be the case, please feel free to open a dispute with Envato.
In case you would like to give the theme another try, please check out this tutorial – https://www.youtube.com/watch?v=Gr4GV8NKMek&ab_channel=FerdyKorpershoek. Enfold does not have a frontend editor at the moment however drag and drop layout builder is pretty easy to use :)
Best regards,
YigitHey Tim,
Thanks for your request!
I have forwarded it to our devs and shared this thread as reference. We will keep you updated here :)
Best regards,
YigitHi Alfonso,
Thanks for contacting us!
That sounds weird. Have you tried de-activating all active plugins and check if that helps? Also, please try to disable modsec on your server and check if that helps as well.
Best regards,
YigitHi,
Thanks for contacting us!
You are currently using an older version of the theme which is not compatible with your WordPress version. Updating the theme to the latest version 4.8.6.2 would help.
Please refer to this post – https://kriesi.at/documentation/enfold/theme-update/ and update Enfold to the latest version 4.8.6.2.
Then, please generate a Personal Token by referring to this post – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and insert it in Enfold theme options to receive auto updates :)
If you have any other questions or issues, please register to our support forum – https://kriesi.at/support/register/ using your purchase code and start new threads under Enfold sub forum :)
Regards,
YigitSeptember 7, 2021 at 12:40 pm in reply to: Aditonal text under products on the product category page #1319962Hi Gilbert,
By editing the code you added in functions.php file, you should be able to do that however unfortunately that would be out of the scope of our support. If that is really important for you, please consider to hire a freelance developer for the task :)
Best regards,
YigitHi,
Yes, please update the file and then save theme options and clear cache so we can make sure update file is used :)
Best regards,
YigitSeptember 2, 2021 at 3:22 pm in reply to: Enfold contact form / text block – Warning …HTML markup..special characters… #1319530Hi,
Certain characters break ALB and that warning is displayed only when those characters are used. If you really need to use them, please see – https://kriesi.at/documentation/enfold/intro-to-layout-builder/#using-special-characters
Best regards,
YigitHi,
I just heard back from our devs. Could you please replace enfold/config-templatebuilder/avia-shortcodes/masonry_entries/masonry_entries.css file with – https://pastebin.com/g64nnUgK in Appearance > Editor and check if that fixes both elements?
If you would like us to update the file for you, please create temporary admin logins and post them here privately so we can update it :)
Best regards,
Yigit-
This reply was modified 4 years, 6 months ago by
Yigit.
September 2, 2021 at 1:36 pm in reply to: Death of one of your clients, spouse is trying confirm continued payments #1319514Hi Mike,
We are sorry for your loss.
We are the authors of Enfold WordPress theme, which is used on the website. We only sell the theme on ThemeForest – https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990 and provide technical support to our users. We do not have access to users website or emails and there are no recurring payments.
It seems like website was hosted on Bluehost. They might be able to help you with the logins so please contact them.
Best regards,
Yigit -
This reply was modified 4 years, 6 months ago by
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