Page 133 – Support | Kriesi.at – Premium WordPress Themes

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October 6, 2021 at 8:58 pm in reply to: Enfold update #1323819

Yigit
Keymaster

Hey Peter,

Thanks for contacting us!

Envato has updated their API and replaced API keys with Personal Tokens. We have implemented those changes in Enfold 4.5 so any version older than requires a manual update first.

Please update Enfold to the latest version – https://kriesi.at/documentation/enfold/theme-update/ and then refer to this post – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and generate a Personal Token to receive auto updates.

I am afraid you would need to have an access to ThemeForest account that was used to purchase the theme in order to have access to update theme. Please try to contacting the person who have purchased it for you. If that is not going to be possible, you would need to purchase a new license unfortunately.

I hope that helps! Let us know if you have any other questions and enjoy the rest of your day :)

Best regards,
Yigit

October 6, 2021 at 8:53 pm in reply to: License Error #1323817

Yigit
Keymaster

Hey MJ,

Thanks for contacting us!

It seems like that person has already registered using that purchase code. Since they never posted, I deleted the account. Please try registering using that purchase code again – https://kriesi.at/support/register/ :)

Best regards,
Yigit

October 6, 2021 at 8:50 pm in reply to: Hotfix for the Missing Logo issue on Enfold 4.8.6.4 #1323816

Yigit
Keymaster

Hey,

@48design Could you please post temporary admin logins here privately so we can look into it? This did not work on one other users website and they were using a SVG plugin. I recreated the SVG file and replaced it with their existing logo and that helped. I would like to try that on your client’s website as well.

@pontedellarco We are planning to release the new version tomorrow :)

Regards,
Yigit

October 6, 2021 at 8:46 pm in reply to: Remove the last '/' separator on blog post #1323815
Yigit
Keymaster
Hey,

Thanks for contacting us!

Please add following code to Quick CSS field in Enfold theme options > General Styling tab
```
.blog-categories + .text-sep-cat {
    display: none;
}
```
Best regards,
Yigit
October 6, 2021 at 8:45 pm in reply to: Logo in header disappeared #1323813

Yigit
Keymaster

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/

If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Enjoy the rest of your day!

Best regards,
Yigit

October 6, 2021 at 8:44 pm in reply to: Bug in Animated Countdown: Negative Months #1323811

Yigit
Keymaster

Hi,

You are welcome!

Let us know if you have any other questions and enjoy the rest of your day :)

Best regards,
Yigit

October 6, 2021 at 8:40 pm in reply to: Header break, after updating enfold from v:4.8.6.2 to v:4.8.6.4 #1323810

Yigit
Keymaster

Hey,

Thanks for contacting us!

I have applied the hotfix for logo (https://kriesi.at/support/topic/hotfix-for-the-missing-logo-issue-on-enfold-4-8-6-4/) on your installation and chose to display Logo center, Menu below option in Enfold theme options > Header however that did not help.

Could you please disable WP debug – https://codex.wordpress.org/WP_DEBUG and update header.php and footer.php files on your child theme? You can simply copy fresh ones from Enfold parent theme and then re-apply your modifications on those files and replace them on your child theme :)

Best regards,
Yigit

October 6, 2021 at 8:20 pm in reply to: support #1323807

Yigit
Keymaster

Hey Antonio,

Thanks for contacting us!

Please re-enter your your existing expired purchase code in https://kriesi.at/support/forum/enfold#new-post :)

Best regards,
Yigit

October 6, 2021 at 8:19 pm in reply to: Logo in header disappeared #1323806

Yigit
Keymaster

Hey,

Thanks for contacting us!

I have applied the fix (https://kriesi.at/support/topic/hotfix-for-the-missing-logo-issue-on-enfold-4-8-6-4/) on your installation. It will be included in upcoming version.

Please review your website :)

Best regards,
Yigit

October 6, 2021 at 8:15 pm in reply to: Bug in Animated Countdown: Negative Months #1323805

Yigit
Keymaster

Hi Eckhard,

Could you please go to /enfold/config-templatebuilder/avia-shortcodes/countdown/countdown.js in Appearance > Editor and replace the content with this one – https://raw.githubusercontent.com/KriesiMedia/enfold-library/master/temp_fixes/Enfold_4_8_6_4/js/shortcodes/countdown.js.
Then please go to Enfold theme options > Performance and disable JS file merging and compression, save theme options and clear cache. After that you can enable JS file merging compression option :)

Fix will be included in upcoming version.

Best regards,
Yigit

October 6, 2021 at 10:40 am in reply to: error with classic editor #1323736

Yigit
Keymaster

Hi,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/

If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Enjoy the rest of your day!

Best regards,
Yigit

October 5, 2021 at 7:16 pm in reply to: Logo Not Showing after latest update #1323687

Yigit
Keymaster

Hey,

Thanks for contacting us!

It is actually a little bug that we have fixed. Please see – https://kriesi.at/support/topic/hotfix-for-the-missing-logo-issue-on-enfold-4-8-6-4/. If you would like us to update the file for you, please create temporary admin logins and post them here privately :)

Best regards,
Yigit

October 5, 2021 at 7:15 pm in reply to: Hotfix for the Missing Logo issue on Enfold 4.8.6.4 #1323686

Yigit
Keymaster

Hi,

@darkfall1995 Thanks for the feedback :)

Best regards,
Yigit

October 5, 2021 at 5:03 pm in reply to: Header logo: no such file or directory ENFOLD\FRAMEWORK\PHP\CLASS-SVG-IMAGES.PHP #1323672

Yigit
Keymaster

Hey,

Glad Ismael could help!

Yes, the fix will be included in upcoming version :)

Let us know if you have any other questions and enjoy the rest of your day!

Regards,
Yigit

October 5, 2021 at 4:49 pm in reply to: SVG Logo disappeared since the new Enfold update (4.8.6.4) #1323669

Yigit
Keymaster

Hi fkm,

I am not sure what exactly the issue was however @guenter suggested that it could have been related to content structure of SVG file so I tried uploading another SVG logo and it showed up. Then following the hints from Günter, I recreated your SVG logo, removed existing one and uploaded newly created one and it showed up.

Please review your website :)

Best regards,
Yigit

October 5, 2021 at 4:39 pm in reply to: last upgrade logo change #1323668

Yigit
Keymaster

Hey,

We have not done anything, we still have not been able to login to your site. However your website loads fine on my end. Attached a screenshot below

Regards,
Yigit

October 5, 2021 at 4:00 pm in reply to: Tables on Mobile Device #1323665

Yigit
Keymaster

Hey,

Thanks for contacting us!

Please edit your Table element and go to Advanced > Responsive and choose to make entire table scrollable on mobile :)

Best regards,
Yigit

October 5, 2021 at 3:55 pm in reply to: Editing posts, pages or portfolio items brief error message and update problems #1323664

Yigit
Keymaster

Hey,

Thanks for contacting us!

Could you please create temporary FTP and WP admin logins and post them here privately so we can look into it? Also, can we try updating the theme to the latest version 4.8.6.4?

Best regards,
Yigit

October 5, 2021 at 3:47 pm in reply to: A few small issues and a shop page question #1323662
Yigit
Keymaster
Hi,

1- Login credentials did not work for me so I could not look into it however if you edit the button in your slider and give it “text-align: center;” CSS rule, it should be centered on all devices.

2- It seems like you have moved the burger menu to the left using following code
```
nav.main_menu {
    padding-right: 40px !important;
}
```
Please use following instead
```
nav.main_menu {
    margin-right: 40px;
}
```
Best regards,
Yigit
October 5, 2021 at 3:39 pm in reply to: Issue with WordPress Error HTTP 500 after updating to 4.8.6.3 #1323660

Yigit
Keymaster

Hi,

Thanks for contacting us!

Please contact your hosting provider and ask them to increase PHP memory limit to 256M.

Regards,
Yigit

October 5, 2021 at 3:15 pm in reply to: error with classic editor #1323658
Yigit
Keymaster
Hi,

Thanks, it works now.

I have just updated Enfold to the latest version 4.8.6.4 and confirmed that editing page works fine.

The only issue I notice is the whitespace on top and that is related to /includes/helper-main-menu.php file you have modified on your child theme. You would need to update that file and re-apply the modification you have made on that file.

If you would like to temporarily hide the whitespace using custom CSS, you can do so by adding following code to bottom of Quick CSS field in Enfold theme options > General Styling tab
```
#advanced_menu_toggle, #advanced_menu_hide {
    display: none;
}
```
Regards,
Yigit
October 5, 2021 at 3:06 pm in reply to: The Events Calendar Mobile View special #1323657
Yigit
Keymaster
Hi Mike,

Thanks for the information.

I have found 3 CSS errors in Quick CSS field and fixed them and then enabled CSS file merging and compression option and confirmed that layout still looked fine on mobile. I believe the issue was related to broken CSS.

1- I have added following code to bottom of Quick CSS field to increase the space between the map on mobile
```
#top.tribe-theme-enfold.single-tribe_events .secondary .tribe-events-meta-group {
    margin-top: 20px;
}
```
2- However I am unable to reproduce the space issue between the buttons. They look fine on my end. I attached a screenshot in private content field below. If this is not what you meant, could you please post a screenshot and show so we can make sure that we are on the same page? :)

Best regards,
Yigit
October 5, 2021 at 2:40 pm in reply to: Schriftart wird mobil anders angezeigt #1323649

Yigit
Keymaster

Hi Nicole,

Thanks! Could you please post a link of your website as well? :)

Best regards,
Yigit

October 5, 2021 at 2:39 pm in reply to: error with classic editor #1323648

Yigit
Keymaster

Hi,

I could connect to your server however then I am locked out and now I cannot connect again. I believe I am locked out by security on your server.

Could you please temporarily disable it or whitelist my IP?

Best regards,
Yigit

October 5, 2021 at 2:34 pm in reply to: Footer Navigation is missing after the update of today #1323647

Yigit
Keymaster

Hi,

Could you please zip parent enfold-child folder and share it here privately? You can use wetransfer to email it to yourself and then share download link with us :)

Best regards,
Yigit

October 5, 2021 at 2:30 pm in reply to: Hotfix for the Missing Logo issue on Enfold 4.8.6.4 #1323645

Yigit
Keymaster

Hi,

Thanks for the information @Guenni007 :)

Best regards,
Yigit

October 5, 2021 at 2:15 pm in reply to: last upgrade logo change #1323642

Yigit
Keymaster

Hi,

I am afraid it is still asking for two-step verification. I attached a screenshot in private content field below.

Could you please go to Enfold theme options > Performance and disable CSS and JS file merging and compression, save theme options, clear cache and check if that helps?

Regards,
Yigit

October 5, 2021 at 2:06 pm in reply to: Logo disappeared from header after Enfold 4.8.6.4 update #1323639

Yigit
Keymaster

Hi,

Glad Rikard could help! :)

For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/

If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

Enjoy the rest of your day!

Best regards,
Yigit

October 5, 2021 at 1:22 pm in reply to: remove lightboxes from article images #1323631
Yigit
Keymaster
Hi,

Please add following code to Quick CSS field in Enfold theme options > General Styling tab
```
.single-post .lightbox-added:not(.mfp-iframe) {
    pointer-events: none;
}
```
Best regards,
Yigit
October 5, 2021 at 1:20 pm in reply to: Headers Setting for Single Page #1323630
Yigit
Keymaster
Hey Eduard,

Thanks for contacting us!

Please add following code to bottom of functions.php file of your child theme – https://kriesi.at/documentation/enfold/child-theme/
```
//-------------------------------
// Custom script in head section
//-------------------------------

function custom_script_name(){
if( is_page( 6175 ) ) { 
?>
<script>

// Your script here

</script>
<?php
}
}
add_action('wp_head', 'custom_script_name');
```
Best regards,
Yigit
Author

Posts

Viewing 30 posts - 3,961 through 3,990 (of 82,624 total)

← 1 2 3 … 132 133 134 … 2,753 2,754 2,755 →