Forum Replies Created
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AuthorPosts
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October 9, 2021 at 7:10 pm in reply to: Error accessing file for download: cURL error 60: SSL certificate problem: cert #1324229
Hi Justine,
Thanks for the update!
Let us know if you have any other questions and enjoy the rest of your weekend :)
Regards,
YigitHey,
I am afraid it is still the same. Steps we are going to take are listed here – https://kriesi.at/documentation/enfold/import-demos/#how-to-manually-import-a-theme-demo in case you would like to give it a try. If not, please check FTP logins once again :)
Cheers!
YigitHey,
Thanks for contacting us!
I tried temporarily disabling JS file merging and compression in Enfold theme options > Performance however that did not make any difference. Everything seems right with your page too. Could we try de-activating all active plugins temporarily as well?
Best regards,
YigitHi,
Could you please refer to this post – https://kriesi.at/documentation/enfold/theme-update/ and update Enfold to the latest version 4.8.6.5 and then replace /enfold/css/layout.css with – https://github.com/KriesiMedia/enfold-library/blob/master/temp_fixes/Enfold_4_8_6_5/css/layout.css?
Best regards,
YigitHey,
Would you like us to manually import the demo – https://kriesi.at/documentation/enfold/import-demos/#how-to-manually-import-a-theme-demo on your installation while we are looking into this issue? If you do, please create temporary FTP and WP admin logins and post them here privately :)
Regards,
YigitOctober 8, 2021 at 3:48 pm in reply to: Uncaught ValueError: Unknown format specifier "S" (Enfold 4.8.6.3 + PHP 8) #1324138Hi,
Thanks for the update!
We have already included the fix in Enfold 4.8.6.5 :)
Let us know if you have any other questions and enjoy your weekend!
Best regards,
YigitOctober 8, 2021 at 3:39 pm in reply to: cURL error 60: SSL certificate problem: certificate has expired #1324133Hi,
You are welcome! Let us know if you have any other questions and enjoy your weekend :)
Best regards,
YigitOctober 8, 2021 at 3:30 pm in reply to: How to remove filename which shows when mouse arrow is on a picture #1324132Hi Lucia,
Thanks for contacting us!
Please add following code to bottom of Functions.php file of your child theme – https://kriesi.at/documentation/enfold/child-theme/
function remove_title_attr(){ ?> <script> jQuery(window).load(function(){ jQuery('#wrap_all a').removeAttr('title'); jQuery('#wrap_all img').removeAttr('title'); jQuery('.av-masonry-image-container').removeAttr('title'); }); </script> <?php } add_action('wp_footer', 'remove_title_attr');Regards,
YigitHi @pilarte,
Yes, WP admin logins are fine now so thank you for that!
However, FTP path still seems wrong. Could you please update it as well and set the path to the root of your WordPress installation? :)
Regards,
YigitOctober 8, 2021 at 3:28 pm in reply to: Problematic storage / versioning of Post specific CSS #1324130Hey Jan,
Thanks for your feedback!
Günter has mentioned that the main reason is that the cache directory is not in clean WP install so security problems might occur when we need to create it, Elementor also has the same logic and that there should be a filter to change the location folder for the post CSS file.
That being said, I have informed him regarding your post and he would join the conversation soon :)
Best regards,
YigitHi,
You are welcome! :)
For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)
Enjoy your weekend!
Best regards,
YigitOctober 8, 2021 at 3:20 pm in reply to: social profile icons in socket of enfold theme not working properly #1324125Hey,
Thanks for the information!
It seems like you forgot to close HTML A tag in copyright field. I went to Enfold theme options > Footer and added it and that helped.
Please review your website :)
Regards,
YigitHi,
I will inform our devs about the issue and will share this thread as reference. Thanks for reporting :)
Regards,
YigitHey,
Thanks however FTP path does not seem to be correct. I am only seeing .ftpquota file. Could you please make sure that FTP logins have access to the root of your WordPress installation? Also, it seems like WP user you created is still does not have administor user role :)
We need FTP logins to upload demo files on your server and WP admin logins to import demo in Enfold theme options – https://kriesi.at/documentation/enfold/import-demos/#how-to-manually-import-a-theme-demo :)
Regards,
YigitOctober 8, 2021 at 2:21 pm in reply to: Logo size not shrinking on small screens after update #1324118Hi,
I replaced /enfold/css/layout.css with – https://github.com/KriesiMedia/enfold-library/blob/master/temp_fixes/Enfold_4_8_6_5/css/layout.css in Appearance > Editor. Fix will be included in upcoming update.
Please flush cache on your mobile browser and review your website :)
Best regards,
YigitHey Andrea,
Thanks for contacting us!
Could you please to generate a new token and only enable the tokens listed here and not all of them – https://kriesi.at/documentation/enfold/theme-registration/#toggle-id-5? If that does not work, could you please try with Envato Market plugin as well – https://envato.com/market-plugin/?
Best regards,
YigitHey,
Thanks for contacting us!
Could you please post a link to your page and point out the button?
Regards,
YigitHi,
Thanks for contacting us!
Please go to Appearance > Menus and click Screen Options and check “Description” and edit your text in description field – http://i.imgur.com/mjg0bd5.png :)
Regards,
YigitHi,
Glad it did and thanks for your understanding :)
Let us know if you have any other questions and enjoy your weekend!
Regards,
YigitHi,
Thanks for the update @claudipro! Let us know if you have any other questions and enjoy the rest of your day.
It seems like @TheLashCollection has also updated the theme and that fixed the issue for them but we will keep the thread open just in case :)
Best regards,
YigitHi @pilarte,
Thanks! Could you please edit WP user and switch role to administrator and share FTP password as well? :)
Cheers!
YigitOctober 8, 2021 at 1:50 pm in reply to: Logo size not shrinking on small screens after update #1324105Hey,
Thanks for contacting us!
Could you please create temporary admin logins and post them here privately so we can look into it? :)
Regards,
YigitOctober 8, 2021 at 1:48 pm in reply to: Header break, after updating enfold from v:4.8.6.2 to v:4.8.6.4 #1324104Hi,
Sorry for my late reply!
I went to Appearance > Customize > Additional CSS and commented out following line
/* .html_header_top.html_header_sticky #top #wrap_all #main { padding-top: 0px; } */and then added following code to bottom of Quick CSS field in Enfold theme options > General Styling tab
@media only screen and (min-width: 990px) { .html_header_top.html_header_sticky #top #wrap_all #main { padding-top: 270px !important; }}Best regards,
YigitOctober 8, 2021 at 1:29 pm in reply to: Urgent support need, opened a ticket yesterday, no reply what so ever. #1324099Hi,
You are welcome! :)
For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)
Enjoy the rest of your day!
Best regards,
YigitOctober 8, 2021 at 1:28 pm in reply to: Footer Navigation is missing after the update of today #1324097Hi,
Sorry for my late reply!
Please remove your existing child theme, download the one I attached in private content field and upload it in Appearance > Themes > Add New and activate it.
I tested it on my local installation and there are no issues :)
Best regards,
YigitHi,
Thanks for contacting us!
Please go to Enfold theme options > Header > Extra Elements and choose to display Header Social Icons in main header area :)
Regards,
YigitHey,
Unfortunately, this fix was not included in 4.8.6.5 but it will be included in upcoming version. It was caused by a missing comma in CSS file.
You can also try adding following code to Enfold theme options > General Styling > Quick CSS field
.responsive .logo a { height: 80px; }If you would like us to apply the fix for you, please create temporary admin logins and post them here privately :)
Best regards,
YigitOctober 8, 2021 at 12:36 pm in reply to: Urgent support need, opened a ticket yesterday, no reply what so ever. #1324087Hi,
My last reply was regarding your UK site.
I have logged into it once again, went to Enfold theme options > Performance, disabled CSS file merging and compression, purged cache in SG, enabled CSS file merging and compression once again.
Please review your website :)
Best regards,
YigitHey,
Thanks for contacting us!
Please replace /enfold/css/layout.css with – https://github.com/KriesiMedia/enfold-library/blob/master/temp_fixes/Enfold_4_8_6_5/css/layout.css in Appearance > Editor :)
Regards,
Yigit -
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