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  • in reply to: search on the support forum #1483289

    Hi,

    A quick update: a code snippet was causing this issue. We fixed it, and now searching “copyright” should work as expected.

    Thanks for letting us know!

    Regards,
    Yigit

    in reply to: Social Iicons have disappeared #1481485

    Hi,

    I checked your website on Chrome Version 135.0.7049.95, but I can see all four social icons in the Header on screens wider than 479px ( https://imgur.com/a/XltH9Nr ).

    Please clear your browser cache and check if that fixes the issue.

    Best regards,
    Yigit

    Hey Yuktha,

    In the past we’ve collaborated to make your WooCommerce Bookings And Appointments plugin compatible with Enfold.

    Please let us know what you have in mind so can discuss further.

    Please feel free to set your reply to private or send me an email. I attached my email in the private content field.

    Regards,
    Yigit

    in reply to: Refund Request (themeforest) #1477760

    Hi Elisabeth,

    Thanks for your patience.

    We’ve forwarded your refund request internally. Please note that only our founder can see and process refunds. Therefore, we’re not able to give you updates.

    If your refund request is not processed after a week, please feel free to open a dispute on Envato.

    Best regards,
    Yigit

    in reply to: Possible bug with img tags being parsed #1477250

    Hi Tim,

    This sounds like a server-related issue. Sometimes security measurements on your server or security plugins may delete images, plugins, or themes if they are flagged as suspicious. You can check the security logs to see if that’s the case.

    Please also make sure that there’s enough disk space on your server.

    In the meantime, I followed the steps and added an image inside the Text Block element on a page on my live testing site. I’ll keep an eye to see if the issue will occur on my website as well.

    Edit: Could you please check if you’re having the same issue when adding an inline image using Gutenberg?

    Best regards,
    Yigit

    • This reply was modified 2 months, 2 weeks ago by Yigit.
    in reply to: Social media icons missing #1475419

    Hey,

    I think the issue is related to the security measurements you have on your server. The updated X and Instagram icons are missing in the Icon element as well.

    WordFence doesn’t allow me to reinstall Enfold even though WordFence is deactivated in WordPress. Could you please disable the security measurements you have on your server for the staging site if possible? If it’s not possible for the staging site, please disable it on your server temporarily, reinstall Enfold on the staging site, and check if that fixes the issue.

    Regards,
    Yigit

    in reply to: Social media icons missing #1475059

    Hey,

    I tried disabling your active plugins using the Health Check & Troubleshooting plugin ( https://wordpress.org/plugins/health-check/ ) and I noticed that when I do that, the theme switches to a default theme. Are you using a plugin to set Enfold as your active theme?

    Also, I noticed that the data for the data-av_icon attribute is missing only for the Instagram and YouTube icons. I think this could be plugin-related as well.

    Please replicate the issue on a staging site and send us a link to your site and admin login credentials so we can investigate the issue further.
    You can use the All-in-One WP Migration and Backup plugin ( https://wordpress.org/plugins/all-in-one-wp-migration/ ) to copy your site to a staging site.

    Regards,
    Yigit

    in reply to: kriesi.at site crashes when attempting a search #1474559

    Hi,

    Thanks for the report. We’ve addressed the issue.

    Please clear your browser’s cache and try again.

    Regards,
    Yigit

    in reply to: Please contribute and translate Enfold #1472240

    Hi @bigbatt,

    Thank you! We’ll add the Italian language files to the core in the upcoming version as well.

    Cheers!
    Yigit

    in reply to: Key? #1472237

    Hi,

    Please use your Purchase Code ( http://kriesi.at/wp-content/uploads/2013/09/registration_steps.jpg ) to register for our support forum.

    You can find your Purchase Code on the Support tab of Enfold’s ThemeForest page as well: https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990/support.

    Regards,
    Yigit

    in reply to: Shortcode in Shop Description #1472236

    Hey,

    This exact solution will be included in the upcoming version so you can apply it to the parent theme for now.

    You can find this noted in the Upcoming Fixes thread: https://kriesi.at/support/topic/enfold-upcoming-fixes/

    Regards,
    Yigit

    in reply to: custom font not shown on mobile #1472154

    Hi Vera,

    Thanks for the information.

    I changed the code to the following one and that worked

    
    .av-masonry-entry-content {
    font-size: 19px;
    font-family: 'Chambersitalic';
    font-style: italic;
    }
    

    Please clear your browser’s cache and review your website.

    Best regards,
    Yigit

    in reply to: custom font not shown on mobile #1472132

    Hi Vera,

    Please send us a link to your site and temporary admin logis so we can better advise.

    Regards,
    Yigit

    in reply to: custom font not shown on mobile #1472126

    Hi,

    Instead of using the italic font, please try setting it to italic in theme options or using custom CSS as follows:

    
    .av-masonry-entry-content {
    font-size: 19px;
    font-style: italic;
    }
    

    Best regards,
    Yigit

    in reply to: Please contribute and translate Enfold #1472122

    Hi @ezwebdesign,

    Thank you! We’ll add it to the core in the upcoming version.

    Regards,
    Yigit

    in reply to: Shortcode in Shop Description #1472115

    Hey,

    Currently, there isn’t a filter for this. I’ll submit this as a feature request.

    For now, please go to the enfold/config-woocommerce/ folder, open the config.php file, and find the following line:

    
    $output .=				"<{$desc_tag} class='av-banner-description'>{$description}</{$desc_tag}>";
    

    and change it to the following:

    
    $output .= "<{$desc_tag} class='av-banner-description'>" . do_shortcode($description) . "</{$desc_tag}>";
    

    Best regards,
    Yigit

    in reply to: Change Language in Cookie-Settings #1472108

    Hi,

    Cookie bar buttons and the popup use the language of your WordPress installation. The translation is missing for the “When refusing all cookies this site might not be able to work as expected.” in German language files so it uses the default English text.

    To update the text, please go to the Enfold theme options > Privacy and Cookies > Cookie Handling, scroll down, enable the Show Advanced Options option, and change the text in the Refuse Cookie Warning area ( https://imgur.com/a/YcmOlMr ).

    Regards,
    Yigit

    • This reply was modified 5 months, 2 weeks ago by Yigit.
    in reply to: Bug in Enfold with WordPress 6.7 #1471263

    Hey,

    I can see the issue now. We will investigate and give you an update. Thank you!

    Regards,
    Yigit

    in reply to: Bug in Enfold with WordPress 6.7 #1471260

    Hey,

    Could you please share a screen recording of the issue as well?

    I checked the ALB and front-end of your website but I cannot see the issue. I attached screenshots in the private content field.

    Best regards,
    Yigit

    in reply to: CVE-2022-48285 on jszip 3.6.0 #1470007

    Hey Tom,

    As Günter mentioned, we’ll consider updating this element.

    Uploading Lottie files is only allowed for logged-in users in the backend and it’s not possible to do this on the frontend. Also, this file is not loaded if you are not using the Lottie Animation element or did not select the “Always load all elements” option in the Enfold theme options > Performance > Disable Template Builder Elements ( https://imgur.com/a/3YV9PM5 ).

    You can also delete the enfold/config-templatebuilder/avia-shortcodes/lottie_animation folder.

    I hope this helps.

    Best regards,
    Yigit

    in reply to: WordPress v. WPEngine fiasco #1469161

    Hey Jason,

    What’s going on right now doesn’t affect Enfold or Enfold users in any way.

    We added the Dynamic Content feature ( https://kriesi.at/documentation/enfold/custom-layout-and-dynamic-content/ ) and made it compatible with the ACF plugin. This feature works as expected with the SFC ( https://wordpress.org/plugins/advanced-custom-fields/ ) plugin as well.

    If you notice any compatibility issues with the SCF plugin, please let us know.

    Regards,
    Yigit

    in reply to: Custom Slider Element only lets you upload one photo. #1468602

    Hi,

    Please go to the WordPress admin panel > Appearance > Theme File Editor, select the Functions.php file, and insert this code to the 51st line ( https://imgur.com/a/wNrnTQV ):
    add_theme_support( 'show_advanced_custom_element_options' );

    Then, go to Enfold theme options > Custom Elements > Show Advanced Options > Custom Elements For Subitems, and select the “Individually select subitem custom element templates” option ( https://imgur.com/a/6yYuLfn ).

    Best regards,
    Yigit

    in reply to: Custom Slider Element only lets you upload one photo. #1468584

    Hi C,

    So are you saying it’s not possible to add multiple photos when setting it up?

    To enable custom elements for subitems, please add the following code to functions.php file:

    
    add_theme_support( 'show_advanced_custom_element_options' );
    

    Please make sure to add the code below the following code:

    if( isset( $avia_config['use_child_theme_functions_only'] ) )
    {
    	return;
    }

    Then, go to Enfold theme options > Custom Elements > Show Advanced Options > Custom Elements For Subitems, and select the “Individually select subitem custom element templates” option ( https://imgur.com/a/6yYuLfn ).

    My end goal is to be able to have a way to change/add photos in one location and have that change happen on multiple pages so I don’t have to make the change 20+ times across my site. Is there another way to do this?

    You can do this with Custom Layouts ( https://kriesi.at/documentation/enfold/custom-layout-and-dynamic-content/ ). Please note, this element is a full width element and it cannot be placed inside Column elements.

    To do that, please go to Enfold theme options > Layout Builder and enable Custom Layout And Dynamic Content ( https://kriesi.at/documentation/enfold/wp-content/uploads/sites/22/2024/02/Custom-Layout-And-Dynamic-Content.png ).

    Then, go to Enfold > New Custom Layout ( https://kriesi.at/documentation/enfold/wp-content/uploads/sites/22/2024/02/Custom-Layouts-CPT.png ) and create your layout.

    After that, edit your page, add the Custom Layout element ( https://kriesi.at/documentation/enfold/wp-content/uploads/sites/22/2024/02/Custom-Layout-ALB-Element.png ) to your page and select the template you created.

    Best regards,
    Yigit

    in reply to: OpenStreet Map Problem #1468364

    Hey,

    Great! Thanks for the update.

    Unfortunately, I cannot tell what was the problem. I created a local copy of your site and I could reproduce the issue there. My teammate Ismael mentioned changing the tile URL so I tried that on the local copy and it worked.

    I cannot reproduce this issue on a clean installation. It seems to be specific to your site but as I mentioned, I cannot tell what exactly it is.

    Regards,
    Yigit

    Hey,

    I’m sorry for the delayed response.

    Enfold isn’t officially compatible with the the RealCookie Banner plugin.

    Are you experiencing this performance issue when activating the RealCookie Banner plugin? If you are, please try using other cookie management plugins such as the Borlabs Cookie ( https://borlabs.io/borlabs-cookie/ ).

    Please also consider using a cache plugin.

    Regards,
    Yigit

    in reply to: OpenStreet Map Problem #1468347

    Hi Paolo,

    Please go to the WordPress admin panel > Leaflet Map > Settings > Map Tile URL, and change it to “https://tile.openstreetmap.org/{z}/{x}/{y}.png”.

    Please make sure to clear any server-side, plugin-based, and browser caches after that.

    Best regards,
    Yigit

    in reply to: Replace the word “ALL” in portfolio filter doesn’t work #1467873

    Hey,

    For the Masonry element, please use the following code instead:

    
    add_filter('avf_masonry_sort_first_label', 'new_portfolio_first_label', 10, 1);
    function new_portfolio_first_label( $first_item_name ) {
        $first_item_name = "NEW ALL TEXT";
        return $first_item_name;
    }
    

    Regards,
    Yigit

    in reply to: make fold / unfold visible content clickable #1467871

    Hi,

    Please try adding the following code to the Quick CSS field in the Enfold theme options > General Styling > Quick CSS:

    
    #top .avia-fold-unfold-section .av-fold-unfold-container.folded::after {
      z-index: -1;
    }
    
    #top .avia-fold-unfold-section .av-fold-button-wrapper {
      background-image: -webkit-gradient(linear, left top, left bottom, color-stop(0, transparent), color-stop(100%, white));
      padding-top: 20vh;
      margin-top: -20vh;
    }
    

    If you’d like to see this implemented in Enfold, please feel free to request it at https://github.com/KriesiMedia/Enfold-Feature-Requests.

    Regards,
    Yigit

    in reply to: Critical error Enfold – Updating woocommerce product #1467732

    Hi Marc,

    I’m sorry for the delayed response.

    We cannot reproduce the issue on our test sites. It looks like you removed the staging site. Could you please replicate the issue on a staging site again and send us non-expiring admin login credentials so we can investigate further?

    Regards,
    Yigit

    in reply to: Please contribute and translate Enfold #1467654

    Hi BigBatT,

    Thanks! This shouldn’t be necessary since the text domain is available in the following line and this string is already available for translation but I forwarded your message to Günter regardless.
    We’ll fix this in the upcoming version. Thanks again!

    Regards,
    Yigit

    • This reply was modified 7 months, 2 weeks ago by Yigit.
Viewing 30 posts - 1 through 30 (of 82,586 total)