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Viewing 30 posts - 1 through 30 (of 82,597 total)
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  • in reply to: a11y report #1490018

    Hi Patrick,

    We’ve just released Enfold 7.1.3. Now you can select the Div tag in Text Block element > Advanced > Accessibility.

    Thanks again for your feedback!

    Regards,
    Yigit

    Hi,

    These notices shouldn’t affect your site’s performance.

    I’ve tried disabling all active plugins using the Health Check & Troubleshooting plugin, and that improved the performance significantly.

    I’ve removed this plugin, but the backend is still running fine. I attached a screenshot in the private content field.

    I think the issue is related to one of your plugins, possibly WP Rocket. Please try deactivating all active plugins one by one to find the culprit.

    Best regards,
    Yigit

    in reply to: WCAG 2.1, Keyboard Access #1488832

    Hi Anja,

    I’m sorry for the delayed response.

    I noted your feature request internally.

    For now, please add the following code to the Quick CSS field in Enfold theme options > General Styling:

    
    .logo:focus-within {
        outline: 2px solid #00FF00;
        outline-offset: 2px;
    }
    

    Please let us know if you have any further questions.

    Best regards,
    Yigit

    Hi,

    A security measure on your website/server might be blocking them. Please temporarily disable all active plugins and check if that fixes the issue.

    If CSS and JS file compression is enabled in the Enfold theme options > Performance, please disable them as well.

    If that doesn’t work, please send us a link to your website, temporary admin login credentials, and a screenshot of the issue so we can investigate further.

    Best regards,
    Yigit

    in reply to: European Accessibility Act (EAA) #1488824

    Hey Michael,

    Enfold is WCAG 2.1 AA compatible. You may need to adjust a few things, like the contrast and text spacing. You can do that in Enfold theme options > General Styling or Advanced Styling. If you are using the Audio Player element, you can add a Text Block element to add audio description.

    For additional settings, you can use the WP Accessibility plugin: https://wordpress.org/plugins/wp-accessibility/.

    I hope this helps!

    Regards,
    Yigit

    in reply to: Cannot access kriesi.at please unblock our IP addresses #1488539

    Hi Thomas,

    I just wanted to let you know that this issue is now resolved.

    Best regards,
    Yigit

    in reply to: Cannot access kriesi.at please unblock our IP addresses #1488533

    Hi,

    Sorry for the inconvenience.

    We are aware of the issue and are actively working with our hosting provider to resolve it.

    Best regards,
    Yigit

    in reply to: Please contribute and translate Enfold #1488497

    Hey,

    Thanks @bigbatt and @comkapi!

    Cheers!
    Yigit

    in reply to: Accessiblity European Accessibility Act (EAA) #1487418

    Hi,

    We’ve tested all Enfold demos with the Siteimprove tool and Lighthouse. The only Level AA error demo sites get is the “Color contrast does not meet minimum requirement”. This can be improved using the styling settings in the Enfold theme options.

    Please let us know if you get any errors on your Enfold sites, and we’ll be happy to advise.

    Best regards,
    Yigit

    in reply to: gallery are “far out”. #1486211

    Hi Andrè,

    Just wanted to let you know that our developers are working on this issue, and it should be fixed in the upcoming update :)

    Best regards,
    Yigit

    in reply to: Style customization #1486193

    Hi,

    Thanks for your patience.

    The styling changes in Enfold are saved correctly, but the server is still showing an old cached version of the dynamic CSS file.

    Please contact your hosting provider and ask them to clear the Nginx cache for this file: /wp-content/uploads/dynamic_avia/enfold.css

    Once it’s cleared, the changes will show up on the site.

    Please keep the server-side caching disabled while you’re developing your site.

    Let us know how it goes!

    Regards,
    Yigit

    in reply to: Dropdown menu and header image not working on iPhone #1484240

    Hey Kat,

    I’ve tested your website on my iPhone, however, I cannot see the issue either. I attached a screen recording in the private content field.

    Regards,
    Yigit

    in reply to: search on the support forum #1483289

    Hi,

    A quick update: a code snippet was causing this issue. We fixed it, and now searching “copyright” should work as expected.

    Thanks for letting us know!

    Regards,
    Yigit

    in reply to: Social Iicons have disappeared #1481485

    Hi,

    I checked your website on Chrome Version 135.0.7049.95, but I can see all four social icons in the Header on screens wider than 479px ( https://imgur.com/a/XltH9Nr ).

    Please clear your browser cache and check if that fixes the issue.

    Best regards,
    Yigit

    Hey Yuktha,

    In the past we’ve collaborated to make your WooCommerce Bookings And Appointments plugin compatible with Enfold.

    Please let us know what you have in mind so can discuss further.

    Please feel free to set your reply to private or send me an email. I attached my email in the private content field.

    Regards,
    Yigit

    in reply to: Refund Request (themeforest) #1477760

    Hi Elisabeth,

    Thanks for your patience.

    We’ve forwarded your refund request internally. Please note that only our founder can see and process refunds. Therefore, we’re not able to give you updates.

    If your refund request is not processed after a week, please feel free to open a dispute on Envato.

    Best regards,
    Yigit

    in reply to: Possible bug with img tags being parsed #1477250

    Hi Tim,

    This sounds like a server-related issue. Sometimes security measurements on your server or security plugins may delete images, plugins, or themes if they are flagged as suspicious. You can check the security logs to see if that’s the case.

    Please also make sure that there’s enough disk space on your server.

    In the meantime, I followed the steps and added an image inside the Text Block element on a page on my live testing site. I’ll keep an eye to see if the issue will occur on my website as well.

    Edit: Could you please check if you’re having the same issue when adding an inline image using Gutenberg?

    Best regards,
    Yigit

    • This reply was modified 7 months, 4 weeks ago by Yigit.
    in reply to: Social media icons missing #1475419

    Hey,

    I think the issue is related to the security measurements you have on your server. The updated X and Instagram icons are missing in the Icon element as well.

    WordFence doesn’t allow me to reinstall Enfold even though WordFence is deactivated in WordPress. Could you please disable the security measurements you have on your server for the staging site if possible? If it’s not possible for the staging site, please disable it on your server temporarily, reinstall Enfold on the staging site, and check if that fixes the issue.

    Regards,
    Yigit

    in reply to: Social media icons missing #1475059

    Hey,

    I tried disabling your active plugins using the Health Check & Troubleshooting plugin ( https://wordpress.org/plugins/health-check/ ) and I noticed that when I do that, the theme switches to a default theme. Are you using a plugin to set Enfold as your active theme?

    Also, I noticed that the data for the data-av_icon attribute is missing only for the Instagram and YouTube icons. I think this could be plugin-related as well.

    Please replicate the issue on a staging site and send us a link to your site and admin login credentials so we can investigate the issue further.
    You can use the All-in-One WP Migration and Backup plugin ( https://wordpress.org/plugins/all-in-one-wp-migration/ ) to copy your site to a staging site.

    Regards,
    Yigit

    in reply to: kriesi.at site crashes when attempting a search #1474559

    Hi,

    Thanks for the report. We’ve addressed the issue.

    Please clear your browser’s cache and try again.

    Regards,
    Yigit

    in reply to: Please contribute and translate Enfold #1472240

    Hi @bigbatt,

    Thank you! We’ll add the Italian language files to the core in the upcoming version as well.

    Cheers!
    Yigit

    in reply to: Key? #1472237

    Hi,

    Please use your Purchase Code ( http://kriesi.at/wp-content/uploads/2013/09/registration_steps.jpg ) to register for our support forum.

    You can find your Purchase Code on the Support tab of Enfold’s ThemeForest page as well: https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990/support.

    Regards,
    Yigit

    in reply to: Shortcode in Shop Description #1472236

    Hey,

    This exact solution will be included in the upcoming version so you can apply it to the parent theme for now.

    You can find this noted in the Upcoming Fixes thread: https://kriesi.at/support/topic/enfold-upcoming-fixes/

    Regards,
    Yigit

    in reply to: custom font not shown on mobile #1472154

    Hi Vera,

    Thanks for the information.

    I changed the code to the following one and that worked

    
    .av-masonry-entry-content {
    font-size: 19px;
    font-family: 'Chambersitalic';
    font-style: italic;
    }
    

    Please clear your browser’s cache and review your website.

    Best regards,
    Yigit

    in reply to: custom font not shown on mobile #1472132

    Hi Vera,

    Please send us a link to your site and temporary admin logis so we can better advise.

    Regards,
    Yigit

    in reply to: custom font not shown on mobile #1472126

    Hi,

    Instead of using the italic font, please try setting it to italic in theme options or using custom CSS as follows:

    
    .av-masonry-entry-content {
    font-size: 19px;
    font-style: italic;
    }
    

    Best regards,
    Yigit

    in reply to: Please contribute and translate Enfold #1472122

    Hi @ezwebdesign,

    Thank you! We’ll add it to the core in the upcoming version.

    Regards,
    Yigit

    in reply to: Shortcode in Shop Description #1472115

    Hey,

    Currently, there isn’t a filter for this. I’ll submit this as a feature request.

    For now, please go to the enfold/config-woocommerce/ folder, open the config.php file, and find the following line:

    
    $output .=				"<{$desc_tag} class='av-banner-description'>{$description}</{$desc_tag}>";
    

    and change it to the following:

    
    $output .= "<{$desc_tag} class='av-banner-description'>" . do_shortcode($description) . "</{$desc_tag}>";
    

    Best regards,
    Yigit

    in reply to: Change Language in Cookie-Settings #1472108

    Hi,

    Cookie bar buttons and the popup use the language of your WordPress installation. The translation is missing for the “When refusing all cookies this site might not be able to work as expected.” in German language files so it uses the default English text.

    To update the text, please go to the Enfold theme options > Privacy and Cookies > Cookie Handling, scroll down, enable the Show Advanced Options option, and change the text in the Refuse Cookie Warning area ( https://imgur.com/a/YcmOlMr ).

    Regards,
    Yigit

    • This reply was modified 10 months, 3 weeks ago by Yigit.
    in reply to: Bug in Enfold with WordPress 6.7 #1471263

    Hey,

    I can see the issue now. We will investigate and give you an update. Thank you!

    Regards,
    Yigit

Viewing 30 posts - 1 through 30 (of 82,597 total)