Viewing 7 posts - 1 through 7 (of 7 total)
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  • January 3, 2025 at 2:07 am #1474498
    leesalu

    Hi, I have 4 social media links in my Header, but only two are displayed.
    Instagram and YouTube both display only when the mouse hovers. How can we fix this?

    January 3, 2025 at 5:23 pm #1474575
    Mike

    Hey leesalu,
    Please include an admin login in the Private Content area so we can investigate.

    Best regards,
    Mike

    January 9, 2025 at 12:27 am #1474851
    leesalu

    Thanks Mike!
    Please see below.

    January 10, 2025 at 10:49 pm #1474954
    leesalu

    Did you get my credentials?

    January 11, 2025 at 4:35 pm #1474986
    Mike

    Hi,
    Thank you for your patience, I did not find a cause for this. I try checking your css, and tried adding some, and tried disabling some of your plugins.
    I tested on my site and couldn’t reproduce. I have asked the rest of the team for ideas and to check.

    Best regards,
    Mike

    January 13, 2025 at 2:13 pm #1475059
    Yigit

    Hey,

    I tried disabling your active plugins using the Health Check & Troubleshooting plugin ( https://wordpress.org/plugins/health-check/ ) and I noticed that when I do that, the theme switches to a default theme. Are you using a plugin to set Enfold as your active theme?

    Also, I noticed that the data for the data-av_icon attribute is missing only for the Instagram and YouTube icons. I think this could be plugin-related as well.

    Please replicate the issue on a staging site and send us a link to your site and admin login credentials so we can investigate the issue further.
    You can use the All-in-One WP Migration and Backup plugin ( https://wordpress.org/plugins/all-in-one-wp-migration/ ) to copy your site to a staging site.

    Regards,
    Yigit

    January 14, 2025 at 8:26 pm #1475105
    leesalu

    Hello! I’ve created a staging site and I see what you mean about the default theme switch. Also, I do not use a plugin to choose Enfold as my theme.
    The URL is below and you can use the existing support login info

    • This reply was modified 4 hours, 47 minutes ago by leesalu.
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