Hey kasperdue,

Thank you for sharing the details.

For testing purpose please try any other image. It appears you have exported the file in a graphic editor using different settings.

The below article may help you better.
https://graphicdesign.stackexchange.com/questions/114202/new-photoshop-export-as-why-no-progressive-jpg-option

For the pages with a long loading time please check them on https://www.pingdom.com/ to get accurate details on what’s taking longer to load and optimize the page accordingly.

It’s not clear what exactly you are trying to achieve. If you still have any issue please upload a screenshot/mockup to one of the below sites and share the link here so we can help you better :)

https://snag.gy/
https://ctrlv.cz/en/
https://imgur.com
Best regards,
Vinay

Hi,

If you like to remove the link you can also try using the CSS instead of a filter. Please inspect the element and replace the .disable-click in the below code :)

.disable-click {
  pointer-events: none;
  cursor: default;
}

Best regards,
Vinay

Hey nonowd,

Thank you for contacting us.

First, try to build all the form fields using the built-in enfold options and see if you receive all the data.

Then use jQuery to show/hide the fields.

Hope this helps!

Best regards,
Vinay

Hey jonrouse,

please add the below CSS to your site and adjust the min and max width to suit your site.

@media only screen and (max-width:768px) {
	#top .avia-animated-number-circle {
    display: block;
    min-width: 200px;
    max-width: 50%;
	}
}

Best regards,
Vinay

Best regards,
Vinay

Hey soniavoice,

Thank you for contacting us.

What is the status of the duplicated pages? Is it published or in the draft state?

Please provide a working link to the pages with the issue.

If you delete the duplicate pages what happens?

If the issue persists please deactivate all plugins and delete all duplicates and test the site and let us know.

Best regards,
Vinay

• This reply was modified 5 years, 5 months ago by Vinay.

Hi,
Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

@media only screen and (min-width:998px) {
#top #menu-item-search {
    position: absolute;
    top: -80px;
    right: -40px;
}}

Result:

You may not see the changes until the cached files are cleared in your browser.

Please perform the below steps to clear the browser cache:

1. Disable “merging and compression” for CSS and JS files from Enfold > Performance.
2. If a caching plugin is installed check the plugin settings and clear the cache and deactivate the plugins for testing purpose.
3. Hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload”.

Best regards,
Vinay

Hi,

To add a searchbar to the top bar.

Menu

To add a search bar to the main menu area please follow the below steps.

1. Enable header widget area

Header

2. Activate search bar shortcode and add it to the widget area.

Search

You can then position it using CSS.

Best regards,
Vinay

Hey chanjelin,

Thank you for contacting us.

I’m not sure what is the reason you are trying to manually integrate the MailChimp to your site?

MailChimp is already built-in to the theme core to activate it please take a look at our docs.

Best regards,
Vinay

Hi,

Have you tried to enable the form labels and hide it using CSS by making the font size 0 will work for you temporarily.

We have to address the other issues by making changes to the core. Our development team is informed about your concern. An update will be released in one of the future version.

Best regards,
Vinay

Hi,

Thank you for writing to us.

I logged in to your site and checked for the issue the mobile menu looks fine on my android device.

However, you can check out all the settings for the burger menu here.

You may not see the changes until the cached files are cleared in your browser.

Please perform the below steps to clear the browser cache:

1. Disable “merging and compression” for CSS and JS files from Enfold > Performance.
2. If a caching plugin is installed check the plugin settings and clear the cache and deactivate the plugins for testing purpose.
3. Hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload”.

Best regards,
Vinay

Hi,

Thank you for writing to us.

To add a PDF file on all products which can be downloaded without buying the product you can create a download button in the product description.

You have to manually add the pdf to each product page.

You can also follow @Guenni007 method in that case too just create pdf download links for each product.

If you add it as a product then it cannot be downloaded without purchasing.

Hope this helps.

Best regards,
Vinay

Hi,

Thank you for writing back to us.

If we could see the process we would definitely update you on the same. Unfortunately, it is more of their internal process and we do not have access to it. You can wait for some time and if you still do not get a response please try communicating with the ThemeForest support for progress on your case.

Best regards,
Vinay

Hi,

Thank you for contacting us.

The logo and the header look good when I scroll the page. You may not see the changes until the cached files are cleared in your browser.

Please perform the below steps to clear the browser cache:

1. Disable “merging and compression” for CSS and JS files from Enfold > Performance.
2. If a caching plugin is installed check the plugin settings and clear the cache and deactivate the plugins for testing purpose.
3. Hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload”.

Best regards,
Vinay

Hey JanMiHero,

To target individual elements you can add a custom CSS class name.

To customize the masonry element please refer to the documentation

Best regards,
Vinay

Hey angereichert,

Thank you for contacting us.

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Vinay