Forum Replies Created

Viewing 30 posts - 871 through 900 (of 10,428 total)
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  • in reply to: Enfold : Unexpected 'x' mark on Internet Explorer only #1049541

    Hey shhattori,

    Yes it appears to be coming from the Jetpack plugin. Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

    CSS Snippet:

    
    /* CSS - */
    
    .avia_image.jetpack-lazy-image {
        display: none;
    }
    
    
    

    Best regards,
    Vinay

    in reply to: Post Thumbnail hiding first 2 lines of the post content #1049537

    Hey DrHariri,

    The article appears to be fine, please check the screenshot attached.

    If you still have any issue please upload a screenshot/mockup to one of the below sites and share the link here so we can help you better :)

    https://snag.gy/
    https://ctrlv.cz/en/
    https://imgur.com

    Best regards,
    Vinay

    in reply to: Font Weights In Advanced Styling #1049535

    Hey CreativeFedora,

    Yes, that is correct. You need to import all the weights for the CSS to work. When the browser does not find the font you have defined it will load the next default font.

    Instead of a number value, you can try

    font-weight: lighter !important;

    Best regards,
    Vinay

    in reply to: White Transparent Header – Fixed on Scroll Down #1049533

    Hi,

    Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

    CSS Snippet:

    
    
    /* CSS - Header background */
    
    .header_color .header_bg {
        background: rgba(255,255,255,.8) !important;
        opacity: 1 !important;
    }
    
    
    

    Best regards,
    Vinay

    in reply to: Tick box not accessible #1049525

    Hey newki75,

    I checked your site but could not find any tick box under the comment section. please see the attached screenshot.

    Would you mind providing a precise link to the page, showing the elements in question? We need to be able to inspect them in order to help :)

    Best regards,
    Vinay

    in reply to: CSS + IMAGE OVERLAY + Z-INDEX w/ WORKABLE BUTTON #1049496

    Hey Justin,

    The height of the overlay image should be less than the button position or else the button cannot be clicked. Since the button is a child element the parent will always have a higher z-index.

    A simple workaround is to combine both the images the frame + background and make it a single image and use it as the color section background :) by doing this the button will be clickable but may be the parallax effect might not work.

    Best regards,
    Vinay

    in reply to: Compromised Files #1049471

    Hi,

    Thank you for sharing the details. I checked the FTP log and it is something related to the domain name.

    RSA certificate configured for herrusticdream.com:443 does NOT include an ID which matches the server name.

    Usually, the public folder is where your WordPress site should be installed. However, I noticed that it is empty as well.

    Did you just buy the domain and hosting space?

    Was the website working properly before?

    This is not a theme related issue and there is nothing we can do about the domain name as we do not have the necessary authorization to fix the problem.

    Please contact the hosting provider and ask them to restore the files to a point when the site was working correctly for you and let us know what they have to say about the screenshots I have shared with you.

    Best regards,
    Vinay

    in reply to: Updating to Enfold 4.5 and validating Personal Token #1049460

    Hi,

    Glad you found a solution.

    API permissions are required by Envato to get the theme updates. I hope this process will be made much simple and easy for end users by Envato in the future.

    Please feel free to get in touch with us if you have more questions.

    Best regards,
    Vinay

    in reply to: Sichern meiner Webpage #1049458

    Hey Luc2018,

    To back up your site please view the BACKUP & RESTORE section here https://kriesi.at/documentation/enfold/

    To move your site from local to a server please use a plugin like updraft or other which are mentioned int he documentation.

    Let us know if you have more questions.

    Best regards,
    Vinay

    in reply to: Enfold is blocked #1049451

    Hey soniavoice,

    Thank you for sharing the screenshot. Please elaborate on the issue you are facing. By blocked do you mean you are unable to use the layout builder?

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Vinay

    in reply to: Sidebar on Top for Mobile #1049319

    Hey pdthakkar01,

    Thank you for writing to us.

    For shop page please use the below code

    /* Sidebar on top in mobile */
    @media only screen and (max-width: 786px) {
    
    .container {
    display: flex!important;
    flex-direction: row;
    justify-content: space-between;
    flex-wrap: wrap;
    
    }
    
    /* Sidebar */
    #top .container aside {
    order: 1;
    flex-grow: 1;
    padding-top: 120px !important;
    
    }
    
    /* Main Content */
    #top .container #products {
    order: 2;
    flex-grow: 1;
    padding: 0 50px 0 0;
    
    }
    }

    Best regards,
    Vinay

    in reply to: register forum account not possible #1049289

    Hey Philipp Pägler,

    The support forum was closed during the holidays. Please try to register again here kriesi.at/support/register with your item purchase code .

    Go to https://kriesi.at/support/ select the theme you purchased bookmark the URL.

    Example: https://kriesi.at/support/enfold

    Scroll to the bottom of the page to open a new ticket.

    Always post sensitive info in private content area so only mods can view the info :)

    Best regards,
    Vinay

    Hi,

    Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

    CSS Snippet:

    
    /* CSS - Transparent header logo on mobile */
    
    @media only screen and (max-width: 767px) {
    
    #top #wrap_all .av_header_transparency .logo a img {
    visibility: hidden;
    }
    
    #top #wrap_all .av_header_transparency .logo a {  
      background: url(https://your.site/image.png) no-repeat;
      background-size: 50%;
      background-position: 0 50%;
    }
    }
    
    
    

    Best regards,
    Vinay

    • This reply was modified 6 years, 6 months ago by Rikard.
    in reply to: Lightbox link overlay to big #1049269

    Hi,

    Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

    CSS Snippet:

    
    
    #top .avia-image-overlay-wrap a.avia_image .image-overlay {
        -webkit-transform: scale(1.5) !important;
        -ms-transform: scale(1.5) !important;
        transform: scale(1) !important;
    }
    
    
    

    Best regards,
    Vinay

    in reply to: new theme #1049244

    Hey Martin,

    Thank you for writing to us.

    If your current theme is outdated it is best to switch to a different theme backed by a good development and support theme.

    If you are looking for a theme which supports WooCommerce and is optimized for speed, Enfold is the best choice for you.

    Please take a look at some of the demos

    Below are the real world examples

    And you might also be interested in checking out the below link which explains how you can achieve maximum speed

    If you have more questions please feel free to get in touch with us.

    Best regards,
    Vinay

    in reply to: Envato Private Token Error #1049242

    Hi,

    Sorry for the late reply, I checked your private token on my installation and as expected I got a validation error but I’m able to validate other tokens on my installation.

    For testing purpose please try to validate the key which worked for you on the other site.

    The error may be due to the token permission Please re-create a new token and try again.

    Make sure all the required permissions are checked in the token generation page as mentioned in the below link.

    Best regards,
    Vinay

    in reply to: Facebook #1049239

    Hey နတ္ အိုး ကြဲ,

    For technical support please register here kriesi.at/support/register with your item purchase code .

    Go to https://kriesi.at/support/ select the theme you purchased bookmark the URL.

    Example: https://kriesi.at/support/enfold

    Scroll to the bottom of the page to open a new ticket.

    Make sure to add accurate info about the issue you are facing so we can help you better.

    Best regards,
    Vinay

    Hi,

    Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

    CSS Snippet:

    
    /* CSS - */
    
    .single-post .av-heading-wrapper * {
        color: #FFF !important;
        background: rgba(0,0,0,.15);    
    }
    .single-post .av-heading-wrapper {
        position: absolute;
        z-index: 9999;
        top: 100px;
        left: 50%;
        transform: translateX(-50%);
    }
    
    
    

    It is possible to align the title center only if the featured images are all of the same size.

    If the image is of different size the vertical alignment may differ.

    Please feel free to adjust the top value in the code to suit your design.

    Best regards,
    Vinay

    in reply to: RTL Columns order in mobile #1049185

    Hi,

    Please try adding this code to the Quick CSS section under Enfold > General Styling or to your child theme’s style.css file:

    CSS Snippet:

    
    
    @media only screen and (max-width: 767px) {
    .responsive #top #wrap_all .entry-content-wrapper {
        display: flex !important;
        flex-direction: column;
    }}
    
    
    
    
    

    Best regards,
    Vinay

    Hi,

    The personal token error can be due to improper permission. Please check the below link and re-create the token with proper permission.

    Please make sure to delete the old key before creating the new one.

    Best regards,
    Vinay

    in reply to: Main menu button – Advanced Styling #1049164

    Hi,

    I tried to troubleshoot this issue but the login credentials you provided do not work for me. Would you mind checking once again and then send us working login credentials?

    Best regards,
    Vinay

    in reply to: Latest News Widget + Meta Tag #1049161

    Hi,

    Display the event date as a Meta Tag using custom fields and then add it to widgets would be a good idea.

    I’m unable to test the above code but you may already know that we can display a shortcode for any element in the widget area.

    Please enable debug mode by adding the code provided in this link to your functions.php file which can be accessed from Appearance > Editor

    This lets you view the shortcode for all the page elements. Just copy the element shortcode and paste it in the widget area.

    Best regards,
    Vinay

    Hi,

    Thank you for writing back to us.

    Did you apply the margin to the 3rd menu item?

    We need the admin login details to check this issue closely.

    After adjusting the CSS Please perform the below steps to clear the browser cache:

    1. Disable “merging and compression” for CSS and JS files from Enfold > Performance.
    2. If a caching plugin is installed check the plugin settings and clear the cache and deactivate the plugins for testing purpose.
    3. Hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload”.

    Best regards,
    Vinay

    in reply to: Add woocommerce add to cart option for catalogue. #1049082

    Hey KORNEREXPRESS,

    To customize the catalogue element as per your request would require quite some time and customization which is not covered by our support.

    However, you can try the “Product List” element which you can find under the Layout Builder > Plugin Addition but this will be without the add to cart button. If it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)

    Best regards,
    Vinay

    in reply to: Cannot created tickets anymore #1049032

    Hi,

    Glad we could help!

    Don’t forget to bookmark Enfold Documentation for future reference.

    Thank you for using Enfold :)

    Best regards,
    Vinay

    in reply to: Social media icons in widget #1049031

    Hi,

    Glad this issue is sorted for you! Please take a moment to review our theme and show your support https://themeforest.net/downloads
    Don’t forget to bookmark Enfold Documentation for future reference.

    Thank you for using Enfold :)

    Best regards,
    Vinay

    in reply to: Button to Apply Filters on Accordion Element #1049030

    Hey burakacilan,

    Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)

    Best regards,
    Vinay

    Hi,

    Glad most of the things are in place and is working as intended for you.

    To add a personal token and activate the theme please check https://kriesi.at/documentation/enfold/theme-registration/

    Let us know if you have any questions.

    Happy holidays!

    Best regards,
    Vinay

    in reply to: FATAL ERROR WHILE CHECKOUT!? #1049028

    Hi,

    I installed this plugin and tested it on my local installation. It appears to work fine but I do not have a PayPal account to test it fully.

    I do not see the translation options in my installation could this be causing the issue?

    Also, please try to upgrade your PHP version to 7.2 and give it another try.

    Best regards,
    Vinay

    in reply to: Enfold contact form #1048835

    Hey hendrikwenschuch,

    Please select 1/2 from the “Form Element Width” options available when you double-click the contact form element.

    Best regards,
    Vinay

Viewing 30 posts - 871 through 900 (of 10,428 total)