Forum Replies Created
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June 12, 2018 at 8:48 pm in reply to: YouTube Videos not Loading (Can't disable conditional play) #971825
Hi lucaroehrl,
The videos are working when you’re logged in, but not when you’re logged out.
Have you tried deactivating all plugins one by one to check which one is causing this issue and let us know if this solves the problem?
Best regards,
VictoriaJune 12, 2018 at 8:35 pm in reply to: Website down: an error occurred while processing this directive #971818Hi AlyssaMandy,
I see Enfold activated and it is 4.4, did you manage to get it working? Do you have any other issues at the moment?
Best regards,
VictoriaHi cavanaughb,
Please, remove this code from your Quick css:
.html_header_top.html_logo_center .logo { margin-top: 100px; }Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
.html_header_top.html_bottom_nav_header #header_main_alternate .main_menu { width: 6%; top: -250px; }If you need further assistance please let us know.
Best regards,
VictoriaHi Pawel,
Can you please check the Theme options > Performance and uncheck the loading jQuery in the footer?
Best regards,
VictoriaHi Andreas_BS,
Thank you, I found the page.
Could you please enable the Advanced Layout Builder debug mode. Here is how to do it:
Best regards,
VictoriaJune 12, 2018 at 8:15 pm in reply to: Mobile shows object object instead of fallback picture #971804Hi green-finch,
I think second best can be good for now, or you can use a video element to show on mobiles if the video is important, until our devs come up with a better solution.
Best regards,
VictoriaHey Jessica,
Here is a thread for you to consider
If you need further assistance please let us know.
Best regards,
VictoriaHi zoomyourtraffic,
I added the youtube video slide for a test and the video starts there, looks like the self hosted does not want to work.
Here is a thread for you to consider
https://kriesi.at/support/topic/hosted-video-not-playing-in-fullscreen-slider-or-colored-sections/Best regards,
VictoriaHi kasem-online,
Social icons are in a different container and so they stay there is the meta header area.
To have them there, you can add a widget area to the header and assign a widget there with social icons.
If you need further assistance please let us know.
Best regards,
VictoriaHi Pilar,
Best regards,
VictoriaHi Nirvana,
Could you please enable the Advanced Layout Builder debug mode. Here is how to do it:
Can you also please change the language for this user to English? I cannot access that page.
Best regards,
VictoriaJune 12, 2018 at 7:06 pm in reply to: Safari on mobile devices does not show the whole slider picture #971770Hi Sandra,
Can you show us what you’ve got?
Could you please attach some screenshots of the issue?
Best regards,
VictoriaHi Guy,
Best regards,
VictoriaHi sckye,
Thank you for bringing this up.
I reported this issue to our devs, they’ll work on it whenever they can.
Best regards,
VictoriaHi shedoesitcoaching,
Best regards,
VictoriaHi Lukas,
Best regards,
VictoriaHi aicompcloud,
Could you please clear the cache, check again and get back to us.
Best regards,
VictoriaHi FadingReality,
Glad you got it working for you! :)
If you need further assistance please let us know.
Best regards,
VictoriaHi Eefke,
Glad you got it working for you! :)
If you need further assistance please let us know.
Best regards,
VictoriaJune 11, 2018 at 3:27 pm in reply to: Website down: an error occurred while processing this directive #971241Hey AlyssaMandy,
Your work has not disappeared. Can you please have Enfold enabled? Which version of php are you running?
Best regards,
VictoriaJune 11, 2018 at 3:25 pm in reply to: How to add the category above the title of a single post in a child theme #971238Hi Vesna,
Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look? Please check if the Appearance > Editor is enabled.
Best regards,
VictoriaJune 11, 2018 at 3:23 pm in reply to: Full width slider on home page show title on some of the images #971237Hi Buddy,
Hm.. Yes, I see that. Normally we get requests from users who want to hide those. Then you really need a tooltip, but building it on to of the slider is quite a task. You might want to hire someone to do it for you.
Maybe it’s easier to have the image edited and have the text added on the image?
Or try to add some html in the caption field and show it hover?
Best regards,
VictoriaHi cavanaughb,
Could you please attach a mockup of what you’re trying to achieve?
Best regards,
VictoriaHey antilimited,
Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look? Not sure it has to be covered like that at all.
Best regards,
VictoriaHi Citypassenger,
Glad you got it working for you! :)
If you need further assistance please let us know.
You can always have a sidebar and assign a menu there too.
Best regards,
VictoriaHey dennsen,
Could you please give us a link to your website, we need more context to be able to help you.
Best regards,
VictoriaHey ktmaxxx,
Can you please upload the screenshot to a service like Dropbox?
You need to go to the Appearance > Menus. Choose the menu and edit the Description field. If you don’t see it, please check the box Description in the Screen options

If you need further assistance please let us know.
Best regards,
VictoriaJune 11, 2018 at 3:06 pm in reply to: Home-Seite updated nur wenn man im Backend eingeloggt ist. #971224Hey Growthhack,
Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?
Best regards,
VictoriaHi adishlomy,
Glad we could help :)
If you need further assistance please let us know.
Best regards,
VictoriaJune 11, 2018 at 3:04 pm in reply to: Reveal color section and scroll to top by clicking on link/button #971221Hi Duncan,
You will need to have a bit more complex JavaScript function here.
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
Victoria -
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