Viewing 12 posts - 1 through 12 (of 12 total)
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  • #967106

    Dear Kriesi,

    Today, I ran an Enfold update to v4.4.1.
    After the update, my header image on the homepage isn’t showing. The same goes for Google Maps on the contact page (see private content).

    Can you please let me know what happened and how I can fix this?

    Thanks in regards,
    Nirvana

    #967641

    Hey nirvana,

    Are you using the features under Enfold->Performance? If so then please try to deactivate them to see if that is where the problems is coming from. If that is not the case then please post admin login details in private so that we can have a closer look.

    Best regards,
    Rikard

    #967701

    Dear Rikard,

    Thank you for your quick reply.
    When I disable the features ‘easy slider’, ‘timeline element’ and ‘easy slider full width’, among with all the elements on the right (see screenshot privata data), the slider seems to show some content, but not in the right place. The image is still not showing, same goes for Google Maps. See private content for our production website; this is how the slider and the contact page should look.

    We have IP restrictions active at the moment, so it’s not that easy to give you post admin login…

    Greetings,
    Nirvana

    #970407

    Hi nirvana,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    #971008
    This reply has been marked as private.
    #971779

    Hi Nirvana,

    Could you please enable the Advanced Layout Builder debug mode. Here is how to do it:
    https://kriesi.at/documentation/enfold/ (Purchase code hidden if logged out) /#debug-mode

    Can you also please change the language for this user to English? I cannot access that page.

    Best regards,
    Victoria

    #972701

    Hi Victoria,

    I’ve enabled the Advanced Layout Builder debug mode. I also changed the language of your account to English. Could you please check again?

    Thank you in advance,

    Greetings,
    Nirvana

    #972918

    Hi Nirvana,

    Thank you for that. Can you please have the Appearance > Editor enabled as well? We need to see the customizations made to the files in your child theme.

    Best regards,
    Victoria

    #974105

    Hi Victoria,

    I’ve enabled the Editor so you can now see the changes we made to our style.css. Hopefully now you can see what’s going wrong.
    Thanks again for checking!

    Greetings,
    Nirvana

    #974681

    Hi Nirvana,

    Thank you.

    Best regards,
    Victoria

    #975841

    Hi Victoria,

    Thank you for your reply!
    I replaced the files. It works again :)!

    Thank you for your help.

    Kind regards,
    Nirvana

    #975917

    Hi Nirvana,

    Glad you got it working for you! :)

    If you need further assistance please let us know.

    Best regards,
    Victoria

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