Page 867 – Support | Kriesi.at – Premium WordPress Themes

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June 19, 2018 at 12:00 pm in reply to: Blurry product thumbnails in gallery on Product page (woocommerce) #974725

Victoria
Inactive Moderator

Hi KRWKnitwear,

Ok, please let us know if and when you need more help.

Best regards,
Victoria

June 19, 2018 at 11:58 am in reply to: Page loading #974722

Victoria
Inactive Moderator

Hi pddcoms,

Thanks, the issue with tab section seems to be more general.
Here is a thread for you to consider

Tab Section link

Best regards,
Victoria

June 19, 2018 at 11:55 am in reply to: My website is hacked after giving admin access to your team #974719

Victoria
Inactive Moderator

Hi IraLeeNesbitt,

Sorry to hear that.

I personally have not seen your thread with credentials. Did you post it in private box? Do you use some security plugin? Thousands of WordPress get hacked, there plenty of bots out there trying to break anything they can and so you should have security plugins installed and properly configured.

Here are some articles for you to consider
https://sucuri.net/guides/how-to-clean-hacked-wordpress

10 Steps to Remove Malware from Your WordPress Site

How to Clean a Hacked WordPress Site using Wordfence

If you need further assistance please let us know.
Best regards,
Victoria

June 19, 2018 at 11:48 am in reply to: Google Fonts with http #974716

Victoria
Inactive Moderator

Hi Tom,

Yes, the credentials worked for me this time.

It is not the theme or the Layer Slider loading the Pathway+Gothic+One|Roboto+Slab script. It can be some plugin. Did you assign the font somewhere?

Best regards,
Victoria

June 19, 2018 at 11:43 am in reply to: Enfold Instagram Widget not Working (Enfold 4.2.6, PHP 7.2) #974714

Victoria
Inactive Moderator

Hi sbrenca,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Best regards,
Victoria

June 19, 2018 at 11:43 am in reply to: Problems with entries #974713

Victoria
Inactive Moderator

Hi inaudit,

Best regards,
Victoria

June 19, 2018 at 11:26 am in reply to: Is it possible to link to a specific slide in a easy slider? #974710

Victoria
Inactive Moderator

Hi Mike,

That page is empty. It seems that this is what you need

Best regards,
Victoria

June 19, 2018 at 11:24 am in reply to: Mobile Menu don't work #974708

Victoria
Inactive Moderator

Hi Mike61,

No problem, the main thing is the menu works :)

If you need further assistance please let us know.
Best regards,
Victoria

June 19, 2018 at 11:19 am in reply to: Media Library URLs #974703
Victoria
Inactive Moderator
Hi BBM,

They show up multiple times because those are the different sizes generated by the WordPress, theme or your image plugins.

Can you please deactivate the image plugins and see if the issue persists?
Best regards,
Victoria
- This reply was modified 7 years, 8 months ago by Victoria.
June 19, 2018 at 11:17 am in reply to: Burger Menu Issue with Preloader #974701

Victoria
Inactive Moderator

Hi etheravion,

We need to see the actual css and html to be able to propose a solution for you. Please get back to us when you get the website to some testing server.

Best regards,
Victoria

June 19, 2018 at 11:15 am in reply to: Decrease space between grid blog posts #974700
Victoria
Inactive Moderator
Hi navindesigns,

Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
@media only screen and (min-width: 768px) {
  .flex_column.av_one_full.flex_column_div.avia-builder-el-7 .slide-entry.flex_column.post-entry {
    border: 1px solid #cccccc5e;
    box-shadow: 0px 0px 5px 0px rgba(0, 0, 0, 0.15);
    min-height: 550px;
  }

  .flex_column.av_one_full.flex_column_div.avia-builder-el-7 .slide-content {
    padding: 5px 7px;
  }
}
```
If you need further assistance please let us know.

Best regards,
Victoria
June 19, 2018 at 10:57 am in reply to: Social media icons in the main menu navigation #974690

Victoria
Inactive Moderator

Hi studiovene,

Best regards,
Victoria

June 19, 2018 at 10:53 am in reply to: Highlighting Product Titles Via Mouse Is Very Difficult on Shop #974686

Victoria
Inactive Moderator

Hi snxodesk,

I cannot see the link to your website. Can you please post it again?

Best regards,
Victoria

June 19, 2018 at 10:50 am in reply to: Freelancer demo – logo upload missing #974683

Victoria
Inactive Moderator

Hi Sandra,

Best regards,
Victoria

June 19, 2018 at 10:48 am in reply to: Header image issues after updating to v.4.4.1 #974681

Victoria
Inactive Moderator

Hi Nirvana,

Thank you.

Best regards,
Victoria

June 19, 2018 at 10:43 am in reply to: Easy Slider caption in 4.4.1 #974679

Victoria
Inactive Moderator

Hi Portal kairós,

You have two caching plugins active at the moment, can you please deactivate them and see if the issue remains. I see no errors in JavaScript or css that could be causing the issue.

If you need further assistance please let us know.
Best regards,
Victoria

June 18, 2018 at 5:14 pm in reply to: Confused design of he menu area #974367

Victoria
Inactive Moderator

Hi,

Best regards,
Victoria

June 18, 2018 at 5:11 pm in reply to: Media Library URLs #974366

Victoria
Inactive Moderator

Hi BBM,

So you go to File Manager and look for the media folder.

Best regards,
Victoria

June 18, 2018 at 5:09 pm in reply to: Blog Header images not rendering correctly on mobile #974365
Victoria
Inactive Moderator
Hi Justin,

The code that you used gets overwritten by the one I showed you before.
Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
@media only screen and (max-width: 767px) {
    .responsive #top.template-page .big-preview {
        padding: 0 0 10px 0;
    }
}
```
If you need further assistance please let us know.

Best regards,
Victoria
June 18, 2018 at 4:59 pm in reply to: page is not loading with internet explorer #974361

Victoria
Inactive Moderator

Hi umanskro,

Glad we could help :)

If you need further assistance please let us know.
Best regards,
Victoria

June 18, 2018 at 4:58 pm in reply to: Mobile menu follow #974360

Victoria
Inactive Moderator

Hi jeroenbr,

So, the code works, you just don’t like what it does, right?

You can try using shrinking header. It is available in the theme options.

Best regards,
Victoria

June 18, 2018 at 4:56 pm in reply to: PROBLEM WITH CAPTION COLOR "PASE DIAPOSITIVAS" #974358
Victoria
Inactive Moderator
Hi kikosanchezestudio,

Thank you.

Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
#after_full_slider_1 .avia-content-slider .blog-categories.minor-meta,
#after_full_slider_1 .avia-content-slider .slide-meta {
    display: none;
}
.caption_framed .slideshow_caption .avia-caption-content p, .caption_framed .slideshow_caption .avia-caption-title, 
.avia-caption .avia-caption-content p, .avia-caption .avia-caption-title {
    background: rgba(197, 185, 185, 0.5);
}
```
If you need further assistance please let us know.

Best regards,
Victoria
June 18, 2018 at 4:48 pm in reply to: YITH Ajax Product Filter #974356

Victoria
Inactive Moderator

Hi Christoph,

You might want to write to the plugin authors about the bug.

If you need further assistance please let us know.
Best regards,
Victoria

June 18, 2018 at 4:46 pm in reply to: Page loading #974355

Victoria
Inactive Moderator

Hi pddcoms,

Sorry, I meant Tab section.

Best regards,
Victoria

June 18, 2018 at 4:32 pm in reply to: Custom hover animation on image – image not responsive on mobile #974347

Victoria
Inactive Moderator

Hi Archie,

You did not use this part

Please check now.

Best regards,
Victoria

June 18, 2018 at 4:21 pm in reply to: Search – language adaptation #974340

Victoria
Inactive Moderator

Hi Esther,

Please try using this plugin

Say what?

Say What Plugin Passes 10K Active Installs

If you need further assistance please let us know.
Best regards,
Victoria

June 18, 2018 at 4:17 pm in reply to: Hiding the Additional Items #974339

Victoria
Inactive Moderator

Hi abmich,

Glad we could help :)

If you need further assistance please let us know.
Best regards,
Victoria

June 18, 2018 at 4:16 pm in reply to: Partner/Logo Element responsive column #974338

Victoria
Inactive Moderator

Hi metamorfic,

Could you please enable the Advanced Layout Builder debug mode. Here is how to do it:

Advanced layout builder

I don’t think you need to change the number of columns and have double elements, just let them scale as they are and then maybe adjust them via css.

I would like to make a test page with these elements.

Best regards,
Victoria

June 18, 2018 at 3:51 pm in reply to: PROBLEM WITH CAPTION COLOR "PASE DIAPOSITIVAS" #974329

Victoria
Inactive Moderator

Hey kikosanchezestudio,

I could not find the text, can you please point us to the page where we can find it and the element?

What styles do not apply?

Could you please attach a mockup of what you’re trying to achieve?

Best regards,
Victoria

June 18, 2018 at 3:46 pm in reply to: Mobile menu follow #974326

Victoria
Inactive Moderator

Hi jeroenbr,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Where are you putting the code?

Best regards,
Victoria
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