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  • #972803

    Hello,

    my website txmarine.com is not loading with internet explorer. I am using the newest WP and theme version and all plugins are up to date.

    What could be the reason?

    Thanks!

    #972925

    Hey umanskro,

    I’m not really sure why it’s not working since there are no errors.
    Can you try going to Enfold > Theme Options > uncheck Page Preloading.
    Let us know if this helps.

    Best regards,
    Nikko

    #972969

    Thank you for the fast reply, Nikko.

    After unchecking the option “Page preloading” it opens the site without any pictures.

    #973082

    Hi umanskro,

    I’m not sure why it’s not loading, please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    #973236

    Hey Nikko,

    login details provided in the private section.

    Thanks!

    #974027

    Hi umanskro,

    Thanks for giving us admin access, however it’s still hard to figure out what’s causing the issue.
    This is the error that shows up: https://imgur.com/a/6XKKKm6
    Also another it’s showing up this error only in http://txmarine.com/ but works fine http://txmarine.com/en/ in IE.
    Though both links works fine in Microsoft Edge.
    Can you give us ftp access, just to check further.

    Best regards,
    Nikko

    #974255
    This reply has been marked as private.
    #974349

    Hi umanskro,

    I have checked on it again and it was just a caching issue.
    Here is a screenshot on your site https://imgur.com/a/idnk3rS both url works properly on my end.
    Try to clear the browser cache on your end and wait for the page to load everything.

    Best regards,
    Nikko

    #974351

    thanks a lot, Nikko!

    #974361

    Hi umanskro,

    Glad we could help :)

    If you need further assistance please let us know.
    Best regards,
    Victoria

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