Page 486 – Support | Kriesi.at – Premium WordPress Themes

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August 5, 2019 at 7:43 pm in reply to: Mobile menu that covers the content #1124826

Victoria
Inactive Moderator

Hi Gaëlle,

Credentials for WordPress did not work for me. Could you please update the credentials?

Best regards,
Victoria

August 5, 2019 at 7:42 pm in reply to: Blog: TOC (table of content) sticky/floating #1124825

Victoria
Inactive Moderator

Hey netztaucher,

What link do you mean? Please tell us how to reproduce the issue step by step.

Best regards,
Victoria

August 5, 2019 at 7:38 pm in reply to: Misrepresentation of images in Masonry element #1124823

Victoria
Inactive Moderator

Hey thogro,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Best regards,
Victoria

August 4, 2019 at 4:12 pm in reply to: Open sans 300 not showing #1124547

Victoria
Inactive Moderator

Hi Nathalie,

Can you please share the login link too?

Best regards,
Victoria

August 4, 2019 at 4:11 pm in reply to: change fontfamily text paragraph #1124546

Victoria
Inactive Moderator

Hi Sascha,

Glad it is working for you now! :)

If you need further assistance please let us know.

Best regards,
Victoria

August 4, 2019 at 4:10 pm in reply to: "load more" do not work. #1124545

Victoria
Inactive Moderator

Hi alex,

The problem is normally with lazy loading. If you can disable it you can still use this plugin.

Best regards,
Victoria

August 4, 2019 at 4:00 pm in reply to: Close mobile menu when clicking on same page link #1124544

Victoria
Inactive Moderator

Hi SilviaNT,

You have the header.php file in your child theme, did you update it with the fresh copy?

Best regards,
Victoria

August 4, 2019 at 3:58 pm in reply to: Button row alignment #1124543

Victoria
Inactive Moderator

Hey dschneekloth,

Could you please attach a mockup of what you’re trying to achieve?

Could you please give us a link to your website, we need more context to be able to help you.

Best regards,
Victoria

August 4, 2019 at 3:57 pm in reply to: Need help with sub-menu positioning #1124542

Victoria
Inactive Moderator

Hey Keith,

https://cl.ly/16177a44a226 Here is what I am seeing, what do you need to adjust here?

Best regards,
Victoria

August 4, 2019 at 3:55 pm in reply to: How to set one Custom Color for both title & caption the photo Masonry Gallery? #1124541
Victoria
Inactive Moderator
Hi Richard,

Please add this code too:
```
.av-masonry-entry .av-masonry-entry-title + .av-masonry-entry-content {
    color: #26e3d6
}
```
Best regards,
Victoria
August 4, 2019 at 3:53 pm in reply to: after searh my site on google i get access to /enfold/framework/ #1124540

Victoria
Inactive Moderator

Hi jesserojas,

We do not provide such services but you can hire a freelancer here.

Best regards,
Victoria

August 4, 2019 at 3:50 pm in reply to: How to make telephone number sticky in responsive mode #1124539
Victoria
Inactive Moderator
Hi Jak73,

Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
.av_minimal_header #header_meta {
    position: fixed;
    width: 100vw;
    top: 0;
}
.av_minimal_header #header_main {
    margin-top: 30px;
}
```
If you need further assistance please let us know.

Best regards,
Victoria
August 4, 2019 at 3:47 pm in reply to: WooCommerce Product Slider – Set Number of Columns to 1? #1124538

Victoria
Inactive Moderator

Hi mjavidnikoo,

Could you please attach a mockup of what you’re trying to achieve?

Can you show us what you’ve got so far?

Best regards,
Victoria

August 4, 2019 at 3:39 pm in reply to: Hi Rikard #1124535

Victoria
Inactive Moderator

Hi stefan2512,

Glad you got it working for you! :)

If you need further assistance please let us know.

Best regards,
Victoria

August 4, 2019 at 2:21 pm in reply to: Open sans 300 not showing #1124527

Victoria
Inactive Moderator

Hi Nathalie,

Best regards,
Victoria

August 4, 2019 at 2:16 pm in reply to: How to add ALT text to easy slider image #1124526

Victoria
Inactive Moderator

Hi Henk,

Glad you got it working with Guenni007’s help :)

If you need further assistance please let us know.
Best regards,
Victoria

August 4, 2019 at 12:47 pm in reply to: Spacing Submenu on Mobile Burger Menu #1124520
Victoria
Inactive Moderator
Hi GrafitecSon,

You can wrap the code above with this:
```
@media only screen and (min-width: 1024px) {
  /* Add your Desktop Styles here */

}
```
Best regards,
Victoria
August 4, 2019 at 12:45 pm in reply to: Blog Page set up #1124519

Victoria
Inactive Moderator

Hi Richard,

Glad you got it working for you! :)

If you need further assistance please let us know.

Best regards,
Victoria

August 4, 2019 at 12:41 pm in reply to: Sorting Issues with WooCommerce #1124516
Victoria
Inactive Moderator
Hey dub3consulting,

Looks like the search results are not aware of the sorting options. Those are WooCommerce functions and we cannot really help you with those.

Best regards,
Victoria
- This reply was modified 5 years, 8 months ago by Victoria.
August 4, 2019 at 12:39 pm in reply to: "load more" do not work. #1124515

Victoria
Inactive Moderator

Hi alex,

Yes, seems to be working now. Is the issue resolved? Or is there something else?

Best regards,
Victoria

August 4, 2019 at 12:37 pm in reply to: Blog Layouts #1124514

Victoria
Inactive Moderator

Hi adamp81,

I wrote to you about the author bio in the private content, it is added by some plugin, not by the theme.

Best regards,
Victoria

August 4, 2019 at 12:36 pm in reply to: No featured image on Category Archive Blog page #1124513

Victoria
Inactive Moderator

Hey connect4consulting,

Please have a look at the thread on how to change the category page:
https://kriesi.at/support/topic/category-archive-page-change-layout-to-show-excerpt/#post-459206

If you need further assistance please let us know.
Best regards,
Victoria

August 4, 2019 at 12:35 pm in reply to: Add version number to compressed, single javascript file #1124512

Victoria
Inactive Moderator

Hi GCSkye,

Compressed files are very temporary and can change anytime, what versions do you think they should have? In a was the “07fd57ab03bf38a9b54da2f6bc28a571” part is the version.

Best regards,
Victoria

August 4, 2019 at 12:33 pm in reply to: Icon element #1124509

Victoria
Inactive Moderator

Hi Charlotte,

Glad we could help :)

Closing this one.

Best regards,
Victoria

August 4, 2019 at 12:31 pm in reply to: Revolution Slider #1124508

Victoria
Inactive Moderator

Hi Gerd,

You need to unzip it first using the password, in some cases users had to use another archive utility.

Best regards,
Victoria

August 4, 2019 at 12:25 pm in reply to: Open sans 300 not showing #1124507

Victoria
Inactive Moderator

Hey Nathalie,

If you need a version of the font that Enfold does not load you can add it yourself.

Please have a look at our docs here

Typography

Best regards,
Victoria

August 4, 2019 at 12:22 pm in reply to: Woo Commerce formatting #1124506
Victoria
Inactive Moderator
Hey svreatt,

Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
.home div.product div.summary {
    width: 100%;
}
```
If you need further assistance please let us know.

Best regards,
Victoria
August 4, 2019 at 12:20 pm in reply to: Masonry gallery – title below image and new image effect #1124505

Victoria
Inactive Moderator

Hey Carolin,

https://cl.ly/b05a79fadf23 Well, you can show cations all the time, not in hover and center the captions, please try it in the settings.

Best regards,
Victoria

August 4, 2019 at 12:14 pm in reply to: add onclick event at menu links, onclick=direct to page/url #1124504

Victoria
Inactive Moderator

Hi Rommel,

Well, you need to use empty links for the menu and use some JavaScript to handle clicks on those items, but this is the customization that we do not provide within the scope of the support here, unfortunately.

You might want to hire someone to do it for you.

Best regards,
Victoria

August 4, 2019 at 12:05 pm in reply to: PHP error: Uncaught Error: Class 'DOMDocument' not found #1124503

Victoria
Inactive Moderator

Hi FeedXL2019,

Layer Slider does not process images, it just displays them and so there is no issue with GD, but it might come up later if you use some plugin that relies on it.

php-dom is not required by Enfold, but is required by Layer Slider so you might want to have it installed.

Best regards,
Victoria
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Viewing 30 posts - 14,551 through 14,580 (of 38,331 total)

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