Page 9 – Support | Kriesi.at – Premium WordPress Themes

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October 12, 2025 at 10:23 am in reply to: Embed HTML on page #1490064

Rikard
Keymaster

Hi,

Great, I’m glad that Mike could help you out. We’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

October 12, 2025 at 10:20 am in reply to: Problem beim Import von Demo-Daten #1490063

Rikard
Keymaster

Hi,

Thanks for that. I’m not sure why the demo import is not working unfortunately, but I’ve added the content shortcodes for you on the page in private. Please note that images or demo settings are not included. Let us know if you should need anything else related to the demo.

Best regards,
Rikard

October 11, 2025 at 4:29 pm in reply to: LayerSlider Prev & Next Arrows – Font Issue? #1490057

Rikard
Keymaster

Hey Alex,

Are you running the stand alone version of LayerSlider? If so, then make sure to deactivate the bundled version under Enfold->Layout Builder.

Best regards,
Rikard

October 11, 2025 at 4:27 pm in reply to: Button #1490056

Rikard
Keymaster

Hi,

Yes it’s clickable. We would need a sure way of reproducing the results that you are seeing on your end if you should need further help.

Best regards,
Rikard

October 11, 2025 at 2:00 pm in reply to: Looking for Menu Support #1490053

Rikard
Keymaster

Hi,

Thanks for the update, and try to stick to one problem at a time. If the pages you are looking for are not showing under all or recent, then you can seach for them: https://snipboard.io/IOn8lz.jpg

Best regards,
Rikard

October 11, 2025 at 1:52 pm in reply to: Problem beim Import von Demo-Daten #1490052

Rikard
Keymaster

Hi,

Thanks for that. The default WordPress login URLs are not working, please share your login URL as well.

Best regards,
Rikard

October 11, 2025 at 1:49 pm in reply to: Site Error after php update #1490051

Rikard
Keymaster

Hi,

Please try to completely delete the theme files via FTP, then upload a fresh copy that you have downloaded from your Themeforest account. If you are running a child theme, then please activate the parent theme to make sure the problem is not coming from the child. If you should need further help, then please post admin WordPress login details in private.

Best regards,
Rikard

October 10, 2025 at 7:51 pm in reply to: Looking for Menu Support #1490029

Rikard
Keymaster

Hey tlscaliti,

You can edit menus under Appearance->Menus in the WordPress menu. If you should need further help, then please let us know the steps to reproduce the problem that you are seeing on your end.

Best regards,
Rikard

October 10, 2025 at 7:49 pm in reply to: Button #1490028

Rikard
Keymaster

Hi,

It looks fine on all screen sizes on my end. If you need further help, then let us know how to reproduce the problem that you are seeing.

Best regards,
Rikard

October 10, 2025 at 7:46 pm in reply to: Problem beim Import von Demo-Daten #1490027

Rikard
Keymaster

Hey Norbert,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

October 10, 2025 at 7:44 pm in reply to: Remove the special ampersand on Titles #1490025
Rikard
Keymaster
Hey sitesme,

Please try the following in Quick CSS under Enfold->General Styling:
```
.special_amp {
  font-family: inherit;
  font-style: inherit;
  font-size: inherit;
  line-height: inherit;
  font-weight: inherit;
  color: inherit !important;
}
```
Best regards,
Rikard
October 9, 2025 at 5:50 pm in reply to: Button #1489985

Rikard
Keymaster

Hey limedrop,

It seems to be working as expected on my end, could you try to clarify what you are looking to change in a screenshot please?

Best regards,
Rikard

October 8, 2025 at 5:02 pm in reply to: Remove featured image from blog post created with Gutenberg #1489960

Rikard
Keymaster

Hi,

Great, I’m glad that Mike could help you out. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

October 8, 2025 at 9:48 am in reply to: Old user not in the company #1489955

Rikard
Keymaster

Hey Maria,

We have added your email to the account in question. Please note that the username cannot be changed. Please try logging in with your email, and the password in private. Note that your support period has expired, so if you want to post new topics then you would need to extend it: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

Best regards,
Rikard

October 8, 2025 at 9:42 am in reply to: Can’t press space within special heading #1489953

Rikard
Keymaster

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

October 7, 2025 at 12:15 pm in reply to: Remove featured image from blog post created with Gutenberg #1489931

Rikard
Keymaster

Hi,

Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

October 7, 2025 at 12:12 pm in reply to: Responsive Footer Issue #1489930
Rikard
Keymaster
Hi,

Please try the following in Quick CSS under Enfold->General Styling:
```
@media only screen and (max-width: 767px) {
#footer .av_one_half {
  margin-left: 6% !important;
  width: 47% !important;
}
}
```
Best regards,
Rikard
October 7, 2025 at 12:09 pm in reply to: Animated boxes underneath the video #1489929

Rikard
Keymaster

Hi,

Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

October 7, 2025 at 10:00 am in reply to: Portfolioseiten lassen sich nicht mehr sichern #1489925

Rikard
Keymaster

Hi,

Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

October 7, 2025 at 9:59 am in reply to: Responsive Footer Issue #1489924

Rikard
Keymaster

Hi,

Thanks for the update. So you want the images next to each other on mobile?

Best regards,
Rikard

October 7, 2025 at 9:57 am in reply to: طراحی سایت #1489923

Rikard
Keymaster

Hey Amin Raad,

We are not a web development agency, we develop themes that you can use to create your own site. You can check out our Enfold theme here: https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990

Best regards,
Rikard

October 6, 2025 at 7:39 pm in reply to: Layer Slider 7 Text Link Deleted But Cursor Still Shows #1489901

Rikard
Keymaster

Hi,

Thanks for letting us know, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

October 6, 2025 at 7:37 pm in reply to: menu not linked child pages should be marked in the menu #1489899

Rikard
Keymaster

Hi,

Thanks for the update. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

October 6, 2025 at 7:36 pm in reply to: Portfolioseiten lassen sich nicht mehr sichern #1489898

Rikard
Keymaster

Hi,

Thanks for that. What happens if you temporarily deactivate all plugins?

Best regards,
Rikard

October 6, 2025 at 7:32 pm in reply to: Problem with Forum #1489897

Rikard
Keymaster

Hey Verena,

I don’t understand what you need help with, are you not able to login to the support forum? If so, then which details are you using?

Best regards,
Rikard

October 6, 2025 at 3:43 pm in reply to: Remove featured image from blog post created with Gutenberg #1489889
Rikard
Keymaster
Hey atx_m,

Please try the following in Quick CSS under Enfold->General Styling:
```
.single-post .small-preview {
  display: none; 
}
```
Best regards,
Rikard
October 6, 2025 at 3:41 pm in reply to: Portfolioseiten lassen sich nicht mehr sichern #1489888

Rikard
Keymaster

Hey Damenwahl,

That is not a known problem. Please check the login details as they are not working, also let us know the steps we should take to reproduce the problem that you are seeing on your end.

Best regards,
Rikard

October 6, 2025 at 3:38 pm in reply to: Problem with Forum #1489887

Rikard
Keymaster

Hey Verena,

What problem are you having when trying to access the forum?

Best regards,
Rikard

October 3, 2025 at 8:42 pm in reply to: Where To Edit Header Element #1489832

Rikard
Keymaster

Hey clbdcnpafe,

Please check your menu under Appearance in the WordPress menu.

Best regards,
Rikard

October 3, 2025 at 8:41 pm in reply to: Can’t press space within special heading #1489831

Rikard
Keymaster

Hey TFC539,

What happens if you temporarily deactivate all plugins and/or custom code you might have added?

Best regards,
Rikard
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Viewing 30 posts - 241 through 270 (of 93,018 total)

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