Page 9 – Support | Kriesi.at – Premium WordPress Themes

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March 14, 2025 at 7:48 pm in reply to: Erweiterter Layout Editor bringt leere Seite #1479365

Rikard
Keymaster

Hi,

Yes, and I posted the content of the error log file here. There are no fatal error in there, so there are no clues for us to follow. You should try reaching out to your hosting provider and ask why the server is returning a 500 internal server error on the admin-ajax.php file as mentioned here.

Best regards,
Rikard

March 14, 2025 at 7:44 pm in reply to: Extended Support #1479364

Rikard
Keymaster

Hey Sandra,

We’ve edited your user profile, please try logging in with your email and the password in private.

Best regards,
Rikard

March 14, 2025 at 7:40 pm in reply to: Forms #1479362

Rikard
Keymaster

Hey Simon,

That is not available in the Contact Form element unfortunately. Please try looking at a dedicated contact form plugin instead.

Best regards,
Rikard

March 14, 2025 at 7:36 pm in reply to: Footer and Menu area issues #1479359
Rikard
Keymaster
Hi,

This is a comment:
```
/* Add your Mobile Styles here */
```
You can add any text you like in there, or remove it.

Best regards,
Rikard
March 14, 2025 at 7:35 pm in reply to: How to add top and bottom border to a specific Color Section #1479358

Rikard
Keymaster

Hi,

Please try the first snippet you posted.

Best regards,
Rikard

March 14, 2025 at 7:21 pm in reply to: Strange behavior when I scroll up #1479357

Rikard
Keymaster

Hi janssen-media,

Please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site.

Best regards,
Rikard

March 14, 2025 at 9:34 am in reply to: Burger menu icon to be black #1479328

Rikard
Keymaster

Hi,

Thanks for the update. If you have further questions which are not on the original topic, then please open a new thread.

Best regards,
Rikard

March 14, 2025 at 9:32 am in reply to: background images in color section don’t show #1479327

Rikard
Keymaster

Hi,

This is what I’m seeing on my end:

How can we reproduce the results that you are seeing on your end?

Best regards,
Rikard

March 14, 2025 at 9:28 am in reply to: Single image: fullwidth #1479326

Rikard
Keymaster

Hi,

Your solution forces the user to read out the height of the image to set the height of the section otherwise he wont see it.
You consider this beeing a good usability?

Please share a screenshot highlighting the problem.

Best regards,
Rikard

March 14, 2025 at 9:24 am in reply to: Issues after update #1479325

Rikard
Keymaster

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

March 13, 2025 at 3:07 pm in reply to: Header structure #1479264

Rikard
Keymaster

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

March 13, 2025 at 3:06 pm in reply to: 2 Columns with fixed height incl. Pic – how-to? #1479263

Rikard
Keymaster

Hi,

I had a look at your site, but it looks like the image is already covering the 2/3 element. Did you manage to find a solution?

Best regards,
Rikard

March 13, 2025 at 1:21 pm in reply to: Background Image of color section #1479246

Rikard
Keymaster

Hi,

Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

March 13, 2025 at 1:19 pm in reply to: Broken Search Icon After Updating to Enfold 7.1 #1479245
Rikard
Keymaster
Hey classywebsites,

Thanks for the login details. The search icon gets its colour from Enfold->General Styling->Logo Area->Logo Area Secondary Font Color, you can change the colour there. If you want to set the colour using your own CSS, then please use this in Quick CSS:
```
.header_color .main_menu ul:first-child > li > a svg:first-child {
  stroke: #fff;
  fill: #fff;
}
```
Best regards,
Rikard
March 13, 2025 at 1:10 pm in reply to: I would like to ask for a refund as I cannot use Elementor with the premade demo templates #1479244

Rikard
Keymaster

Hey Norbert Takacs,

You can request a refund from Themeforest/Envato.

Best regards,
Rikard

March 13, 2025 at 1:09 pm in reply to: Search widget no longer working correctly since update to Enfold 7 #1479243

Rikard
Keymaster

Hi,

Could you try updating the theme to the latest version (7.1) to see if that helps please? https://kriesi.at/documentation/enfold/theme-update/.

Best regards,
Rikard

March 13, 2025 at 1:08 pm in reply to: background images in color section don’t show #1479242

Rikard
Keymaster

Hi,

The background image is displaying on my end, how can we reproduce the results that you are seeing on your end?

Best regards,
Rikard

March 13, 2025 at 1:07 pm in reply to: Trouble shooting gaps and lines in Parallax Demo #1479240

Rikard
Keymaster

Hi RyanHugo23,

Please open a new thread and try to explain the problem that you are having a bit further.

Best regards,
Rikard

March 13, 2025 at 1:05 pm in reply to: How to add top and bottom border to a specific Color Section #1479239
Rikard
Keymaster
Hi,

Please try the following in Quick CSS under Enfold->General Styling:
```
#barra-1 {
  border-top: 2px solid #56267a;
}
```
Best regards,
Rikard
March 13, 2025 at 1:02 pm in reply to: Why do some of my portfolio items have a grey line? #1479238

Rikard
Keymaster

Hey Dandelion222,

Could you post a link to where the grey lines are not visible as well please?

Best regards,
Rikard

March 13, 2025 at 1:01 pm in reply to: Blog page isn’t viewing correctly in Safari #1479237

Rikard
Keymaster

Hey Grainne,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

March 13, 2025 at 12:58 pm in reply to: problems with portfolio elements #1479236

Rikard
Keymaster

Hey circolosportivoparcodeipini,

I’m not sure that I fully understand the problem that you are having, could you try to explain a bit further please?

Best regards,
Rikard

March 13, 2025 at 12:57 pm in reply to: new bug #1479235

Rikard
Keymaster

Hi,

Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

March 13, 2025 at 12:54 pm in reply to: Can’t Add a New Menu Item to Header #1479232

Rikard
Keymaster

Hi,

You can use one of your own, or the one in private. Just remember to post the login details here in this thread.

Best regards,
Rikard

March 13, 2025 at 12:52 pm in reply to: content section below content section #1479231

Rikard
Keymaster

Hi,

Thanks for helping out @guenni007. Did that answer your question @jeel147?

Best regards,
Rikard

March 13, 2025 at 12:51 pm in reply to: Images uploaded to media libray are corrupted with yellow tint #1479230

Rikard
Keymaster

Hi vigilanciamediterranea,

Did you read through the suggestions earlier in this thread? This is not a theme problem, please try temporarily deactivating plugins to see what happens then. If you should need further help, then please open a new thread.

Best regards,
Rikard

March 13, 2025 at 12:48 pm in reply to: Google search results #1479229

Rikard
Keymaster

Hey lara666,

You can set the favicon on the main page of the theme options.

Best regards,
Rikard

March 13, 2025 at 12:47 pm in reply to: Domain instead of site title in SERP #1479228

Rikard
Keymaster

Hi,

Thanks for that, but we cannot influence SERPS for you unfortunately. If the title in SERPS is displaying the title of your site, then the title on your site is correct. You just have to wait for it to be updated.

Best regards,
Rikard

March 13, 2025 at 8:17 am in reply to: Domain instead of site title in SERP #1479212

Rikard
Keymaster

Hey Paolo,

The title on your first site displays this:

Ecommerce per ferramenta completo di cataloghi | Toolbox

Is that correct or not? Note that search engine result pages takes a long time to update, so you might have to wait for at least a week to see the changes. The theme won’t override any settings you have done in your SEO plugins. If you want to see what you site actually contains, then you can inspect the source code in your browser, and have a look inside the head tag.

Best regards,
Rikard

March 13, 2025 at 8:12 am in reply to: Activating Enfold 7.0 crashes the website. I revert back to the old fine #1479211

Rikard
Keymaster

Hey russelltuff,

Thanks for the login details. What happens if you temporarily deactivate all plugins, then activate the new version? If you should need further help, then please share server error logs with us.

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 241 through 270 (of 91,803 total)

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