Page 9 – Support | Kriesi.at – Premium WordPress Themes

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August 28, 2025 at 7:26 pm in reply to: 2 menu’s, 2 tokens? #1488681

Rikard
Keymaster

Hi Kitty,

That is correct. We would offer to help you out, but we cannot login to your Envato account since it will ask for a one time pin or code if we login from a different location. That pin or code will be sent to your email if I’m not mistaken.

I had a look at your site, but I couldn’t see which version is installed. It’s very likely not 1.0, I’m guessing that it’s a child theme that you have active? If you look under Apperance->Themes, then click on Enfold, then you can see the actual version. You could also give us access details in private if you would like to have a look for you.

Best regards,
Rikard

August 28, 2025 at 7:22 pm in reply to: font is not showing #1488680

Rikard
Keymaster

Hi,

Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

August 28, 2025 at 1:15 pm in reply to: A text field opens in the browser. #1488672

Rikard
Keymaster

Hi,

Thanks for the update. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

August 28, 2025 at 1:14 pm in reply to: Teaser Not Showing and Title Missing on Full Post #1488671

Rikard
Keymaster

Hi,

If you want to edit elements from the Layout Builder, then the Layout Builder needs to be activate. So you would have to switch between the two editors.

Best regards,
Rikard

August 28, 2025 at 1:12 pm in reply to: Dateien für Demo herunterladen #1488670

Rikard
Keymaster

Hey Mario,

All demos can be installed under Enfold->Demo Import.

Best regards,
Rikard

August 28, 2025 at 12:56 pm in reply to: Step-by-step guide to manually import “Construction” demo #1488669

Rikard
Keymaster

Hi schub1981,

Did you follow the link I posted above?

Best regards,
Rikard

August 28, 2025 at 12:54 pm in reply to: How to change description under the menu links at Consulting Demo (Enfold) #1488668

Rikard
Keymaster

Hey enderku,

Go to Appearance->Menus, then activate Description under Screen Options in the top right hand corner.

Best regards,
Rikard

August 28, 2025 at 12:52 pm in reply to: Flux checkout styling problem #1488667

Rikard
Keymaster

Hi,

Thanks for the update. What fixes are you referring to exactly? I see that there are Javascript errors coming from the plugin when trying to move to the next step. See screenshot in private. Fixing problems like that is unfortunately out of scope of theme support. I could report this to our developers though, to see if they can find a solution. You could also submit a feature request here: https://github.com/KriesiMedia/Enfold-Feature-Requests/issues

Best regards,
Rikard

August 28, 2025 at 12:37 pm in reply to: Support – Enfold #1488666

Rikard
Keymaster

Hey Vaida,

Did you check out our documentation? If you have further questions, then please register on the support forum, and open a new thread there.

Best regards,
Rikard

August 27, 2025 at 7:30 pm in reply to: 2 menu’s, 2 tokens? #1488621

Rikard
Keymaster

Hey kittyv3,

The first screenshot is from the Envato Market plugin, you don’t need to use that if you don’t want to. We still cannot help you out with generating tokens unfortunately, please try reaching out directly to Envato/Themeforest support.

Best regards,
Rikard

August 27, 2025 at 4:06 pm in reply to: Flux checkout styling problem #1488617

Rikard
Keymaster

Hi,

Thanks for the update. I’m guessing that is plugin functionality? If so, then the plugin authors should be able to help you out with that.

Best regards,
Rikard

August 27, 2025 at 4:04 pm in reply to: Having Trouble with Footer and SideBar showing links to All Pages. #1488616

Rikard
Keymaster

Hi,

Great, I’m glad that we could help you out. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

August 27, 2025 at 4:03 pm in reply to: Gallery image large with lightbox – change icon to camera or gallery icon #1488614

Rikard
Keymaster

Hi,

Thanks for helping out @guenni007 :-)

Best regards,
Rikard

August 26, 2025 at 8:52 pm in reply to: Having Trouble with Footer and SideBar showing links to All Pages. #1488559

Rikard
Keymaster

Hey jswigard,

Did you add your own content to those widgets? If not, then the theme will populate them automatically.

Best regards,
Rikard

August 26, 2025 at 8:50 pm in reply to: Text Overlay Size #1488558

Rikard
Keymaster

Hi,

Where can we see the results that you are getting?

Best regards,
Rikard

August 26, 2025 at 8:48 pm in reply to: Updating very outdated theme #1488556

Rikard
Keymaster

Hey Otto,

The update to 7.1.2 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or upload the theme as if it was new under Appearance->Themes->Add New Theme.
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

August 26, 2025 at 3:59 pm in reply to: Cannot access kriesi.at please unblock our IP addresses #1488544

Rikard
Keymaster

Hi,

I had problems on my end as well, but it should be resolved now.

Best regards,
Rikard

August 26, 2025 at 3:58 pm in reply to: Schedule the visibility of a Content Element #1488543

Rikard
Keymaster

Hi,

There’s no such functionality in the theme by default unfortunately, and creating it would be out of scope of theme support.

Best regards,
Rikard

August 26, 2025 at 1:38 pm in reply to: Flux checkout styling problem #1488537

Rikard
Keymaster

Hi,

Sure, please see private.

Best regards,
Rikard

August 26, 2025 at 8:40 am in reply to: Adding Layerslider to Footer Widget Column 3 #1488530

Rikard
Keymaster

Hi,

No, there are no other options unfortunately.

Best regards,
Rikard

August 26, 2025 at 8:35 am in reply to: Fatal Error on Contact Page – Theme Related Issue #1488529

Rikard
Keymaster

Hi,

You could try to delete Enfold first, then upload the new version after that. Please make sure to keep backups of your site before doing this.

Best regards,
Rikard

August 25, 2025 at 2:54 pm in reply to: BUG: Latest Update Causes PHP 8.3 Fatal Error (8.2 Works) #1488492

Rikard
Keymaster

Hi,

We’ll add a check for this in the next release of the theme.

Best regards,
Rikard

August 24, 2025 at 1:19 pm in reply to: Function av_icon is deprecated since version 7.0! #1488463

Rikard
Keymaster

Hi,

Thanks for the update. What happens if you activate the parent theme?

Best regards,
Rikard

August 24, 2025 at 11:06 am in reply to: BUG: Latest Update Causes PHP 8.3 Fatal Error (8.2 Works) #1488459

Rikard
Keymaster

Hi,

Thanks for the update. Is there a way that we could reproduce this error on our installations?

Best regards,
Rikard

August 23, 2025 at 5:52 pm in reply to: Problems with update Enfold 7.1.2 #1488452

Rikard
Keymaster

Hey JoStudioDeRijp,

I can’t see that happening on my end, did you try using an incognito browser window?

Best regards,
Rikard

August 23, 2025 at 5:51 pm in reply to: Content-Based Link Insertion & Guest Blogging on Top Sites #1488451

Rikard
Keymaster

August 23, 2025 at 10:22 am in reply to: Custom SVG Divider #1488439

Rikard
Keymaster

Hi,

Thanks for helping out @guenni007. Did that answer your question @THP Studio?

Best regards,
Rikard

August 23, 2025 at 10:14 am in reply to: installing adobe fonts #1488438

Rikard
Keymaster

Hey Munford,

You are only importing a CSS, that won’t add the fonts to any lists in the theme options. You would have to use custom CSS to use your fonts: https://www.w3schools.com/cssref/atrule_font-face.php

Best regards,
Rikard

August 23, 2025 at 10:10 am in reply to: The sidebar disappears on the smartphone #1488437

Rikard
Keymaster

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

August 23, 2025 at 10:09 am in reply to: Kriesi Website unreachable from my IP #1488436

Rikard
Keymaster

Hey newmediologo,

Thanks for reporting, we’ll check it out.

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 241 through 270 (of 92,835 total)

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