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Hi customcms,
Please open a new thread and include WordPress admin login details in private so that we can have a closer look at your site. Also please try to explain the problem you are having a bit further.
Best regards,
RikardHey Nadège,
Thanks for the login details. I see that you are running a caching plugin, did you try to clear the cache from the plugin, or deactivate it?
Best regards,
RikardHey Josh,
That site is indeed using Enfold, but it looks very customised. If you are not interested in customisations, then maybe you could use one of the default demos instead? https://kriesi.at/themes/enfold-overview/
Best regards,
RikardDecember 24, 2020 at 5:55 am in reply to: Logo loads after rest of page / disappears & reappears on page change #1269701Hi,
I see that you have active caching on the site, and what looks to be lazy loading as well. Could you try to turn lazy loading off, to see if that helps please?
Best regards,
RikardHi,
Thanks for the update. I can’t see any problems with the trustworthy partner section, please see screenshot in private.
The settings for the footer are not taking when file compression is active under Enfold->Performance though, but I’m not sure exactly why unfortunately. I’ve turned file compression off for now, so your settings are applying. Could you keep building the site, then activate that options again if you need it once you are done with the site? If this problem should occur again after that, then we can have a closer look at it.
If it should occur again, then please include FTP login details in private as well.
Best regards,
RikardHi David,
Great, I’m glad that Yigit could help you out. Please let us know if you should need any further help on the topic or if we can close it.
Best regards,
RikardHi,
Thanks for the update. It looks to be working as it should on my end, could you post a screenshot or screencast highlighting the problem please?
Best regards,
RikardHi Druckart,
The hack likely didn’t come through the theme which NIXHALBES pointed out. Please make sure that you are running the latest version of WordPress, Enfold and all plugins. Also make sure to change all passwords on the site, including your database password.
Best regards,
RikardHi,
Thanks for the update. I’m not sure which page contains eighth notes? I don’t know what obra effect is either? Which font in particular is not working, and for which elements?
Best regards,
RikardHey Veliko,
Thanks for reaching out. We’ll try to investigate if there are any blocked IPs, please reply to this thread so that it gets added back to our support queue.
Best regards,
RikardHi,
Thanks for that. Please try the following in Quick CSS under Enfold->General Styling:
.single-product .avia-post-nav { display: none; }Best regards,
RikardHi,
Great, I’m glad that we could help. Please let us know if you should need any further help on the topic or if we can close it.
Best regards,
RikardHi,
Please try the following in Quick CSS under Enfold->General Styling:
.page-id-6136 #av_section_1 .container { padding-top: 0; }Best regards,
RikardDecember 23, 2020 at 5:58 am in reply to: Broken Text Editor on WooCommerce Single Product Page #1269457Hey SimonJ17,
Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also please describe how to reproduce the problem you are having step by step.
Best regards,
RikardHey Tay,
Which email or purchase code did you use to register? Please post the details in private so that we can set a password for your account manually.
Best regards,
RikardDecember 23, 2020 at 5:46 am in reply to: Tutorial on Element finding so code can be created #1269446Hi,
We don’t have any tutorials on that, but it’s just basic CSS and being able to navigate the DOM tree. If you want to learn more about things like that, then you can start here: http://w3schools.com/
If you need help with your CSS then please post a link to where we can see the actual elements on your site, and try to explain a bit further what you are looking to achieve.
Best regards,
RikardHey dannyl82,
Please try the following in Quick CSS under Enfold->General Styling:
.adsbygoogle:before { display: none; }Best regards,
RikardHi,
Thanks for that. The SG Optimizer creates problems on sites which are using file compression under Enfold->Performance. I turned that off for you, and that looks to have solved the problems. Please review your site.
Best regards,
RikardDecember 23, 2020 at 5:35 am in reply to: Different behaviour desktop – mobile (and tablet) #1269443Hey Daniele,
Did you try to activate the options to delete the old CSS and JS files under Enfold->Performance? If that doesn’t help then please post admin WordPress login details in private.
We would prefer if you stick to one problem per thread in the future.
Best regards,
RikardHi MyGirlFriday805,
Could you try to explain the problem you are having a bit further please? What do you not understand exactly, or what are you having problems with?
Best regards,
RikardHey Urs,
I’m not sure I understand what you are looking to change, do you want to change the search icon with your own icon or image maybe? If not then please try to explain what you are trying to achieve a bit further.
Best regards,
RikardDecember 23, 2020 at 4:35 am in reply to: Special Files Question / Dynamic Avia Folder: Which files are in here exactly? #1269435Hey Carsten,
Did you try to activate the option to delete the old CSS and JS files under Enfold->Performance? If that doesn’t help then please post admin WordPress and FTP login details in private so that we can have a closer look.
Best regards,
RikardHi vanderhout,
Please try deactivating your SG Optimizer plugin, or deactivate file compression under Enfold->Performance to see if that changes anything. If not then please open a new thread and include WordPress admin login details in private so that we can have a closer look at your site.
Best regards,
RikardHi,
Thanks for that, please upgrade the account to have admin rights as well. Otherwise we can’t access the theme options or WordPress media.
Best regards,
RikardDecember 23, 2020 at 4:18 am in reply to: BUG: content no longer showing after editing copyright field via theme options #1269428Hi,
Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.
Best regards,
RikardHey Emiel,
The code we provided you with is adding that:
#top .avia-builder-el-66 .avia-button-fullwidth { border: 1px solid #ab8e66; }Do you want that to apply to only a single page maybe? If so then please let us know which one. If you are not using it anymore, then you can remove it from Quick CSS.
Best regards,
RikardHi,
Thanks for the update. I get a 403 error on the login page though, so I can’t login:
Forbidden
You don’t have permission to access this resource.Are you or your hosting provider blocking certain IP ranges maybe?
Please try installing this plugin: https://wordpress.org/plugins/enable-jquery-migrate-helper/, then change the jQuery version to 1.12.4 in the plugin options, to see if that helps with the header problem.
Best regards,
RikardDecember 23, 2020 at 4:06 am in reply to: Updating failed. The response is not a valid JSON response. #1269423Hi Paul,
Thanks for that. I can’t see the problem occurring on the new site though, I edited the Accordion on the front page, changing this line:
1:00 am – 5:00 pm – Rebroadcast – Edited
The changes stick and I can’t see any error messages on the front or backend. Are you able to reproduce the problem on the new site? If so, how?
Best regards,
RikardDecember 22, 2020 at 12:36 pm in reply to: Problem to see summary when reduct the windows or use tablet #1269296Hi,
Thanks for the screenshots. Could you post a link to the site in question so that we can have a closer look as well please?
Best regards,
Rikard -
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