Page 8 – Support | Kriesi.at – Premium WordPress Themes

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Viewing 30 posts - 211 through 240 (of 92,462 total)

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July 4, 2025 at 11:40 am in reply to: LayerSlider Admin page loads forever – no slide editing possible, pending update #1486312

Rikard
Keymaster

Hi,

Thanks for that. I tried importing your slides on a local installation, and I can edit them there: https://snipboard.io/iQlG94.jpg. Why it’s not working on your staging site is difficult to say unfortunately, since there are no error messages. Is there really nothing interesting in the server error logs?

Best regards,
Rikard

July 4, 2025 at 10:54 am in reply to: Elements on website not loading #1486308

Rikard
Keymaster

Hi,

You have Autoptimize and Object Cache Pro active on the site, try clearing the cache from them and deactivate the plugins afterwards.

Best regards,
Rikard

July 3, 2025 at 8:18 pm in reply to: Elements on website not loading #1486287

Rikard
Keymaster

Hi,

Thanks for that. Those pages look fine on my end as well. What happens if you temporarily deactivate all caching on the site, and check the behaviour for a few days?

Best regards,
Rikard

July 3, 2025 at 8:15 pm in reply to: Website breaks when I update Enfold to the current version #1486286

Rikard
Keymaster

Hi,

Great, I’m glad that we could help you out. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

July 3, 2025 at 8:14 pm in reply to: Missing form labels for Forms #1486285

Rikard
Keymaster

Hi,

I’m not sure exactly what you are referring to, but if you are looking to add the role=”menu” attribute to the main menu, then it’s already added by default.

Best regards,
Rikard

July 3, 2025 at 1:44 pm in reply to: Version incompatibility issues #1486275

Rikard
Keymaster

Hey irene,

Could you try to update to the latest version (7.1.1) to see if that helps please? The update to 7.1.1 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or upload the theme as if it was new under Appearance->Themes->Add New Theme.
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

July 3, 2025 at 10:51 am in reply to: Menu-Links Seitenüberlagerung Schriftgröße ändern und Lightbox fixieren #1486272

Rikard
Keymaster

Hey luleloki,

Sorry for the late reply.

1. You would have to target each element using custom CSS. If you need help with that then please try to explain your intentions a bit further.

2. I’m not sure if that is possible, but this is general web development problem and not something theme specific. You might have better luck simply searching for it online, or ask the question on a general web development forum instead.

Best regards,
Rikard

July 3, 2025 at 10:48 am in reply to: How to change single post featured image size to show full image in 16:9 ratio #1486271

Rikard
Keymaster

Hi,

Did you solve your problems @WPDESIGNER? Thanks for helping out @guenni007 :-)

Best regards,
Rikard

July 3, 2025 at 10:24 am in reply to: Website breaks when I update Enfold to the current version #1486270

Rikard
Keymaster

Hi,

Thanks for the update. I’ve updated Enfold and changed the text for you. The problem was the SG Optimiser plugin which creates javascript errors if file compression is active in the theme, you can find those settings under Enfold->Performance.

Best regards,
Rikard

July 3, 2025 at 10:13 am in reply to: 1/2 of page disappearing on save #1486269

Rikard
Keymaster

Hi,

The file you shared is not accessible, and we don’t have access to your site. If you need further help, then give us access to both the file and your site.

Best regards,
Rikard

July 2, 2025 at 7:44 pm in reply to: Website breaks when I update Enfold to the current version #1486259

Rikard
Keymaster

Hey tristatedata,

Thanks for the login details. We would need to see the actual problem in order help you out, could you copy the site a staging site maybe?

Best regards,
Rikard

July 2, 2025 at 7:41 pm in reply to: Comments not showing in pages using saved templates #1486258

Rikard
Keymaster

Hi,

Thanks for letting us know. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

July 2, 2025 at 7:40 pm in reply to: 1/2 of page disappearing on save #1486257

Rikard
Keymaster

Hey satucker,

Please check your content for any open html markup before the disappearing content.

Best regards,
Rikard

July 2, 2025 at 7:39 pm in reply to: Default formatting settings #1486256

Rikard
Keymaster

Hey TB-MTL-marketing,

Thanks for the login details. Could you create an example page where we can see this problem?

Best regards,
Rikard

July 2, 2025 at 7:38 pm in reply to: Elements on website not loading #1486255

Rikard
Keymaster

Hi,

Thanks for that. I can’t see anything obviously wrong with your site, is there a sure way of reproducing the results that you are seeing on your end?

Best regards,
Rikard

July 2, 2025 at 7:34 pm in reply to: Website showing a Blank Screen #1486254

Rikard
Keymaster

Hi,

Thanks for the update. If you need further help from us, then we will need to see server error logs.

Best regards,
Rikard

July 2, 2025 at 7:32 pm in reply to: How can get the data from Contact Field to my Database #1486253

Rikard
Keymaster

Hey rajprajapati,

There’s no functionality for that by default in the theme unfortunately. You would have to look at a dedicated contact form plugin instead.

Best regards,
Rikard

July 2, 2025 at 5:23 pm in reply to: how to ask !!!!!!!!!! #1486249

Rikard
Keymaster

Hey slawek,

You can use this link to open a new thread, or click this button on the forum: https://imgur.com/a/AnoSPNb

Best regards,
Rikard

July 2, 2025 at 10:21 am in reply to: Website showing a Blank Screen #1486234

Rikard
Keymaster

Hi,

That looks like a server access log, there are no errors or clues for us to follow unfortunately. You might want to ask your hosting provider for further help, as they should be in a better position to help you out with this problem.

Best regards,
Rikard

July 2, 2025 at 10:17 am in reply to: Text not centered in column over photo #1486233

Rikard
Keymaster

Hi,

Thanks for the update, we’ll keep this thread open for you.

Best regards,
Rikard

July 2, 2025 at 10:13 am in reply to: Comments not showing in pages using saved templates #1486231

Rikard
Keymaster

Hi,

Thanks for the update.

Saved templates does not change settings in the Layout menu, they have to be set manually.

Best regards,
Rikard

July 2, 2025 at 10:12 am in reply to: LayerSlider Admin page loads forever – no slide editing possible, pending update #1486230

Rikard
Keymaster

Hi,

Thanks for the update. Could you give us access to the staging site please?

Best regards,
Rikard

July 2, 2025 at 10:09 am in reply to: Probleme mit Enfolg – Mediathek und Avia Builder – Slideshow etc. #1486229

Rikard
Keymaster

Hi,

Thanks for the update. I’m not sure if we are allowed to make changes on your front page, could you create a test page where we can make changes please?

Best regards,
Rikard

July 2, 2025 at 10:05 am in reply to: Problem with Enfold Avia Builder #1486228

Rikard
Keymaster

Hey Justina,

I’m not sure that I understand what you mean by limit of 4? If you need to extend your support period, then please refer to this: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support. Once you are able to post on the support forum, then please continue in your existing thread.

Best regards,
Rikard

July 1, 2025 at 11:21 pm in reply to: Nav obscuring logo #1486220

Rikard
Keymaster

Hi,

Thanks for helping out @guenni007. Did you have any luck with that @mikejuly?

Best regards,
Rikard

July 1, 2025 at 11:18 pm in reply to: Website showing a Blank Screen #1486219

Rikard
Keymaster

Hi,

You would have to check in your hosting account, or reach out to their support.

Best regards,
Rikard

July 1, 2025 at 2:16 pm in reply to: Website showing a Blank Screen #1486202

Rikard
Keymaster

Hey GarethZimbabwe,

Please share server error logs with us.

Best regards,
Rikard

July 1, 2025 at 2:14 pm in reply to: Text not centered in column over photo #1486201

Rikard
Keymaster

Hi,

Thanks for helping out @guenni007. Did you try that out and did you have any luck with it @bbarasa?

Best regards,
Rikard

July 1, 2025 at 2:10 pm in reply to: How can I make the slider visible on a mobile phone #1486200

Rikard
Keymaster

Hey kinnear,

Do you want to move the red and yellow boxes further down on mobile?

Best regards,
Rikard

July 1, 2025 at 2:04 pm in reply to: Probleme mit Enfolg – Mediathek und Avia Builder – Slideshow etc. #1486199

Rikard
Keymaster

Hi,

Thanks for that. Does the same problem happen if you temporarily deactivate all plugins except WPML?

Best regards,
Rikard
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Viewing 30 posts - 211 through 240 (of 92,462 total)

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