Page 797 – Support | Kriesi.at – Premium WordPress Themes

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January 26, 2021 at 5:16 am in reply to: Change mobile breakpoint for left sidebar menu #1275372

Rikard
Keymaster

Hi Anne,

Great, I’m glad that Ismael could help you out. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

January 26, 2021 at 5:09 am in reply to: make menu item active different colour when filtering portfolio #1275371

Rikard
Keymaster

Hi,

Great, I’m glad that Victoria could help you out. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

January 26, 2021 at 5:08 am in reply to: Portfolio working partially #1275370

Rikard
Keymaster

Hi Albert,

Great, thanks for the update. We’ll keep this thread open for you, in case you should have any further problems on the topic.

Best regards,
Rikard

January 26, 2021 at 5:06 am in reply to: main child menu shows same language #1275369

Rikard
Keymaster

Hi David,

I tried selecting the location for each language menu for you, and that worked out. The correct menu is now showing for each language on your site, please review it.

Best regards,
Rikard

January 26, 2021 at 5:01 am in reply to: Remove image title on mouse hover #1275368

Rikard
Keymaster

Hi,

Thanks for the update. A child theme is used to keep your edits and overrides safe during updates. If they are placed in a child theme then they won’t be overwritten during updates, but if they are placed in the parent file, they will.

Best regards,
Rikard

January 26, 2021 at 4:58 am in reply to: Darstellungsprobleme in älterer Chrome Version #1275367

Rikard
Keymaster

Hi,

Thanks for the update. If it was a browser problem, then the CSS should load anyway, but maybe look a bit strange and messed up, but the CSS should still load. In this case it seems like no CSS at all is loaded, which makes me think the problem is not the browser being used. Do you know which version of Chrome you were using? Please note that we can’t support very old versions of any browser.

Best regards,
Rikard

January 26, 2021 at 4:54 am in reply to: Change size of sidebar with main menue #1275366
Rikard
Keymaster
Hi,

Thanks for the screenshot. Please try this CSS as well:
```
.home #av-layout-grid-3 .av_one_third {
    margin-left: 20px;
    width: 40%;
}
```
Best regards,
Rikard
January 26, 2021 at 4:47 am in reply to: Content is not displayed. Image / Text / Animation / Menu … #1275364

Rikard
Keymaster

Hi Alice,

Thanks for the login details. Where and how can we reproduce the problem you are having on your site?

Best regards,
Rikard

January 26, 2021 at 4:45 am in reply to: Content is not displayed. Image / Text / Animation / Menu … #1275363

Rikard
Keymaster

Hi sasarasasa,

I turned off file compression for you, and that worked. Please review your site.

Best regards,
Rikard

January 26, 2021 at 4:41 am in reply to: Homepage loading very slow #1275362

Rikard
Keymaster

Hey MariskaHoffland,

Thanks for the login details. How exactly are you measuring the load time? The tests in private show pretty good results.

Best regards,
Rikard

January 26, 2021 at 4:38 am in reply to: Customizer doesn`t with Classic Editor #1275361

Rikard
Keymaster

Hi Oliver,

I’m not sure to be honest with you, but it’s likely some kind of server setting which might be blocking it. Please try installing the Envato Market plugin, to see if you get notifications after that: https://envato.com/market-plugin/

Best regards,
Rikard

January 25, 2021 at 11:23 am in reply to: Enfold (4.6.3.1) Burger menu NOT working on mobile #1275222

Rikard
Keymaster

Hi sioguthrie,

Please try installing this plugin: https://wordpress.org/plugins/enable-jquery-migrate-helper/, then set the jQuery version to 1.12.4 in the plugin options.

Best regards,
Rikard

January 25, 2021 at 11:21 am in reply to: Unable to login to the admin page / #1275220

Rikard
Keymaster

Hi,

Thanks for the update. We can help you with uploading the theme via FTP, but the details you posted look incomplete. Please check and verify.

If you want to try yourself, then you can find instructions here: https://kriesi.at/documentation/enfold/install-enfold-theme/#ftp-install

Best regards,
Rikard

January 25, 2021 at 11:15 am in reply to: Header, slide show element and border colors #1275219
Rikard
Keymaster
Hi,

You have an open CSS block:
```
.comment-container, .text-sep-comment, .text-sep-date, span.blog-categories, .text-sep-cat, span.blog-author, .breadcrumb-title { display: none;
```
That is likely why it’s not applying.

Best regards,
Rikard
January 25, 2021 at 11:10 am in reply to: How to do the content page not bigger than 1310px but the slider in Fullwidth? #1275215

Rikard
Keymaster

Hi jordip,

Thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

January 25, 2021 at 11:08 am in reply to: YouTube video throwing error when played in color selection #1275213

Rikard
Keymaster

Hey dpriemer,

I can’t reproduce the problem you are describing on my end, the background video plays fine on the page you linked to. If it’s working in incognito browsers, then it’s likely due to caching. Please try to disable your caching plugin, and clear your local browser cache again.

The screenshots your posted are not loading, please try uploading them again to a different service, like Imgur for example.

Best regards,
Rikard

January 25, 2021 at 11:02 am in reply to: Overlay above the content while the cookies not accepted #1275210

Rikard
Keymaster

Hey frankeee,

Could you post a link to where we can see the results you are getting please?

Best regards,
Rikard

January 25, 2021 at 10:59 am in reply to: layer slider buttons #1275209

Rikard
Keymaster

Hey Raymonbil,

Could you post a link to where we can see the elements you are trying to hide please?

Best regards,
Rikard

January 25, 2021 at 4:55 am in reply to: Cumulative shift layout and header #1275177

Rikard
Keymaster

Hi,

Thanks for the update and sorry for the late reply. I’m not sure I understand exactly what you are looking to change though, could you try to explain that a bit further please? Also, is that a browser plugin in your screenshot? If so, which one?

If you have more questions or problems then please start separate threads for them.

Best regards,
Rikard

January 25, 2021 at 4:49 am in reply to: Customizer doesn`t with Classic Editor #1275176

Rikard
Keymaster

Hi Oliver,

Thanks for that. First off, could you try updating the theme to the latest version (4.7.6.4) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

Best regards,
Rikard

January 25, 2021 at 4:46 am in reply to: Change size of sidebar with main menue #1275175

Rikard
Keymaster

Hi Manfred,

Thanks for the update. I’m not sure which space you are looking to reduce, could you try to explain a bit further, or post a screenshot highlighting your intentions please?

Best regards,
Rikard

January 25, 2021 at 4:45 am in reply to: Google Maps API key not working #1275174

Rikard
Keymaster

Hi,

Thanks for that. I checked both your keys, and I’m seeing this error message when using the restricted key: https://developers.google.com/maps/documentation/javascript/error-messages#referer-not-allowed-map-error, please try following the suggestions there. I don’t see any error message with the other key though, but it’s still not working for some reason.

Best regards,
Rikard

January 25, 2021 at 4:37 am in reply to: Content is not displayed. Image / Text / Animation / Menu … #1275171

Rikard
Keymaster

Hi,

Thanks for the update. It looks like you are running the SG Optimizer plugin? If that is the case, then please disable file compression under Enfold->Performance, as the plugin creates problems on sites which have that enabled. If you should need any further help on the topic, then please post admin WordPress login details in private.

Best regards,
Rikard

January 25, 2021 at 4:35 am in reply to: Responsive menu is gone white – IMPORTANT #1275169

Rikard
Keymaster

Hi,

Great, I’m glad that we could help, and sorry again for the problem. I’ll go ahead and close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

January 25, 2021 at 4:10 am in reply to: How to add Title to Fullwidth Sub Menu #1275162
Rikard
Keymaster
Hey jnot75,

Please try the following in Quick CSS under Enfold->General Styling:
```
.av-subnav-menu:before {
    content: 'Title';
    float: left;
    padding: 10px 0 0 10px;
}
```
Best regards,
Rikard
January 25, 2021 at 3:52 am in reply to: Search & Filter Pro #1275153

Rikard
Keymaster

Hi,

Thanks for the update and feedback, it’s much appreciated. We’ll look into the possibility of implementing something like that in a future version of the theme.

Best regards,
Rikard

January 25, 2021 at 3:50 am in reply to: Masonry of Portfolio Items does not sort correctly #1275152

Rikard
Keymaster

Hi Werk32,

Great, I’m glad that you got things working :-)

Best regards,
Rikard

January 25, 2021 at 3:36 am in reply to: main child menu shows same language #1275151

Rikard
Keymaster

Hi David,

Thanks for that. It looks like you haven’t selected to show different menus for the different languages on the page in private. Please make sure that you check the box at the bottom which indicates the Enfold main menu, for each of the language menus.

Best regards,
Rikard

January 24, 2021 at 1:37 pm in reply to: Highlighter brush stroke effect #1275062

Rikard
Keymaster

Hi Piet,

Did you try following the instructions in the article you linked to?

Best regards,
Rikard

January 24, 2021 at 1:34 pm in reply to: [Urgent] Youtube – Embedded youtube Videos displaying error message #1275061

Rikard
Keymaster

Hey stockefeller,

I can’t see any problems on the page you linked to, could you let us know how to reproduce the problem you are having please?

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 23,881 through 23,910 (of 93,430 total)

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