Page 782 – Support | Kriesi.at – Premium WordPress Themes

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February 12, 2021 at 1:18 pm in reply to: Centering Image In Widget Footer #1280000

Rikard
Keymaster

Hey Nathan,

Thanks for the screenshots, please post a link to where we can see the actual elements as well.

Best regards,
Rikard

February 12, 2021 at 1:17 pm in reply to: Error message while embed google maps using iframe and code block #1279998

Rikard
Keymaster

Hi Ben,

That message is only there as a warning, if your code is working as it should then you can ignore it. If you are having problems with the code, then please try the Google Maps element from the builder instead, or post a link to where we can see the actual problem.

Best regards,
Rikard

February 12, 2021 at 12:56 pm in reply to: Need a second license for Canada site? #1279990

Rikard
Keymaster

Hey Yu,

Thanks for using Enfold :-)

If your new site is going to use a different top domain, then yes, you would need an additional license. A single license is valid for one domain, including sub domains.

Best regards,
Rikard

February 12, 2021 at 12:53 pm in reply to: how to appear header when I scroll up #1279988

Rikard
Keymaster

Hey hooman80,

There’s nothing like that in the theme by default unfortunately, the closest thing would be a sticky header. You can set that under Enfold->Header->Header Behaviour.

Best regards,
Rikard

February 12, 2021 at 12:51 pm in reply to: Enfold with WordPress 5.6.1 – Background video & header logo #1279987

Rikard
Keymaster

Hi ermington,

Please open a new thread and include WordPress admin login details in private so that we can have a closer look at your site.

Best regards,
Rikard

February 12, 2021 at 12:48 pm in reply to: Yoast is not working on Articles #1279985

Rikard
Keymaster

Hey felixl,

The theme doesn’t hide those fields, and I can’t reproduce the problem on a local installation.

Please update to the latest version of the theme (4.7.6.4) https://kriesi.at/documentation/enfold/how-to-install-enfold- theme/#theme-update. If that doesn’t help then disable all plugins except Yoast. If that doesn’t help either, then please try reaching out to Yoast support to see if they can help you out.

Best regards,
Rikard

February 12, 2021 at 12:42 pm in reply to: Homepage loading very slow #1279983

Rikard
Keymaster

Hi MariskaHoffland,

Great, I’m glad that you found a solution and thanks for sharing. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

February 12, 2021 at 12:41 pm in reply to: Enfold Theme LayerSlider WP #1279982

Rikard
Keymaster

Hi Jacquesha,

Since the LayerSlider which comes with the theme is bundled, it’s not always the latest version, and is updated when the theme is updated. All you need to worry about is to keep the theme updated.

Best regards,
Rikard

February 12, 2021 at 12:36 pm in reply to: Product Image Switching #1279980

Rikard
Keymaster

Hi Jeff,

Thanks for the update. We’ll leave this thread open for you, let’s hope there is someone on the forum which has a solution for this problem.

Best regards,
Rikard

February 12, 2021 at 12:34 pm in reply to: Hamburger menu menu options have disappeared #1279978

Rikard
Keymaster

Hi Jeff,

We can implement the permanent fix for you instead, after that then you can disable and delete the plugin. Please verify that you have a backup of the site, so that we can implement the permanent fix after that.

Best regards,
Rikard

February 12, 2021 at 12:29 pm in reply to: website load slow #1279976

Rikard
Keymaster

Hi,

Great, I’m glad that you found a solution, and thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

February 12, 2021 at 12:28 pm in reply to: I can't activate the theme #1279975

Rikard
Keymaster

Hey Sergey,

Please follow this if you are trying to create a token at Envato: https://kriesi.at/documentation/enfold/theme-registration/

If you are trying to register on the support forum then yes, you have registered already. You can login with your email, and the password in private.

Best regards,
Rikard

February 12, 2021 at 10:19 am in reply to: Html code in Enfold Editor #1279926

Rikard
Keymaster

Hi,

Thanks for the update. First off, could you try updating the theme to the latest version (4.7.6.4) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

Best regards,
Rikard

February 12, 2021 at 10:14 am in reply to: WP Enfold Editor #1279925

Rikard
Keymaster

Hi Bettina,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

February 12, 2021 at 10:13 am in reply to: Designer Job #1279924

Rikard
Keymaster

Hey Andrea,

Thanks for reaching out to us. Please fill out the application on this page: https://jobs.kriesi.at/jobs-designer/, then we’ll get back to you after that :-)

Best regards,
Rikard

February 12, 2021 at 10:03 am in reply to: Angular theme – error #1279923

Rikard
Keymaster

Hi Kjetil,

We have stopped supporting that theme unfortunately, but you can find the latest version of the theme in private. Please note that it’s not compatible with newer versions of WordPress and PHP. I would recommend that you try running PHP 5.6, and a WordPress version below 5, to see if that works.

Best regards,
Rikard

February 12, 2021 at 9:57 am in reply to: Make Logo only visible while Scrolling down #1279922
Rikard
Keymaster
Hey Johannes,

Please try the following in Quick CSS under Enfold->General Styling:
```
.home span.logo {
  display: none; 
}

.home .header-scrolled span.logo {
  display: block; 
}
```
Best regards,
Rikard
February 12, 2021 at 9:52 am in reply to: Onepager with imprint #1279921

Rikard
Keymaster

Hey rixi,

Great, I’m glad that you found the solution and thanks for sharing. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

February 12, 2021 at 9:51 am in reply to: SEOPressor Conflict with Enfold – Disables Aiva Builder #1279920

Rikard
Keymaster

Hi,

Thanks for the clarification. We don’t have access to that plugin for testing, so it might be easier if you reached out to the plugin developers for support. Please note that the theme cannot be compatible with all third party plugins.

Best regards,
Rikard

February 12, 2021 at 9:47 am in reply to: Customizer #1279919

Rikard
Keymaster

Hallo Marie,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

LG,
Rikard

February 12, 2021 at 9:45 am in reply to: Header and Header Phone Number/Extra Info Problem #1279918
Rikard
Keymaster
Hey mirotck,

Please try this in Quick CSS, while the french language is active in the theme options:
```
.av-logo-container {
    max-width: 100%;
}
```
Best regards,
Rikard
February 12, 2021 at 9:14 am in reply to: enfold not updating #1279917

Rikard
Keymaster

Hey Alida,

Sorry for the problem. Please try updating using this plugin, to see if that works better: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/. Also try installing this plugin from Envato: https://envato.com/market-plugin/. If that doesn’t help, then please include admin WordPress login details in private, so that we can have a closer look at your site.

Best regards,
Rikard

February 12, 2021 at 9:11 am in reply to: Can't modify some pages, Avia doesn't load #1279915

Rikard
Keymaster

Hi Laurent,

Thanks for the update. The login details you posted doesn’t seem to be working anymore, please check and verify.

Best regards,
Rikard

February 12, 2021 at 9:02 am in reply to: Logo Centered, Menu Left #1279914

Rikard
Keymaster

Hi,

Thanks for that. I’ve added some CSS for you in Quick CSS, and there’s no overlapping now. Please review your site.

Best regards,
Rikard

February 12, 2021 at 8:53 am in reply to: how can i decrease font size for mobile only #1279913

Rikard
Keymaster

Hey Hamidechi,

Which text exactly are you looking to decrease on mobile?

Best regards,
Rikard

February 12, 2021 at 8:50 am in reply to: YouTube video throwing error when played in color selection #1279911

Rikard
Keymaster

Hi David,

Thanks for the update. I’ve been able to reproduce the problem you are having on separate site. I’m not sure exactly why this is happening, but the YouTube server is returning a 400 error. I’ve reported this to our developers, but I don’t have a solution available for you yet unfortunately.

Please reply to this thread once you have read it, so that it gets added back to our support queue.

To everyone else posting in this thread, who is not @dpriemer; please check this thread for updates, or open a new thread, and include details to your sites, so that we can have a closer look at them.

Best regards,
Rikard

February 12, 2021 at 7:10 am in reply to: There has been a critical error on this website #1279906

Rikard
Keymaster

Hi,

Thanks for the update, and for the log. Please try to increase the memory allocated to PHP in your wp-config.php file: https://wordpress.org/support/article/editing-wp-config-php/#increasing-memory-allocated-to-php.

If you should need help with that, then please include FTP and admin WordPress login details in private. So that we can have a closer look at your site.

Best regards,
Rikard

February 12, 2021 at 6:53 am in reply to: Blog entries on mobile #1279905
Rikard
Keymaster
Hey Monika,

This CSS is causing that to happen:
```
h2 {
    font-size: 3em !important;
}
```
I’m not sure exactly where it’s added though. Please try to remove the !important part of the code, or wrap it in a media query, if you don’t want it applying on mobile:
```
@media only screen and (min-width: 768px) {
h2 {
    font-size: 3em;
}
}
```
Best regards,
Rikard
February 12, 2021 at 6:31 am in reply to: Left burger menu with mega menu in it. #1279904

Rikard
Keymaster

Hi,

Thanks for the update. We haven’t tested the theme with any plugins like that, so we don’t have any recommendations to give unfortunately.

Best regards,
Rikard

February 12, 2021 at 6:29 am in reply to: Demo impored layoout #1279903

Rikard
Keymaster

Hey PatrickDreyer,

I can’t see anything like that on your site, which text are you referring to? Please try to explain a bit further, or post a screenshot highlighting the problem.

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 23,431 through 23,460 (of 93,420 total)

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