Forum Replies Created
-
AuthorPosts
-
Hey waxingmedia,
So you are using the Tabs element, and the IDs you are using in the Advanced Tab is not working? If so, then can you give us an example of an ID which is not working please?
There is no function to automatically populate the custom ID field unfortunately.
Best regards,
RikardApril 17, 2021 at 4:35 am in reply to: COME AGGIUNGERE AD UN MEGA MENU – VOCI DI CATEGORIA PRODOTTI? #1294858Hey cristinagrafik,
The product categories are located in a separate tab, please see screenshot in private.
Best regards,
RikardHi,
Thanks for the update. I’m still getting the same error message unfortunately, could you try changing the password for the user, or try to create a new user please?
Best regards,
RikardHey Beat,
Where can we see and reproduce the problem you are having?
Best regards,
RikardHi,
Thanks for the update. Does the same thing happen if you activate one of the default WordPress themes? Please note that out support is limited when it comes to problems with third party plugins which are not officially supported.
Best regards,
RikardApril 16, 2021 at 7:30 am in reply to: Error when trying to save a Button Row as Custom Element #1294712Hi,
Thanks for that. I’m not sure if I’m missing a step or not, but when I try to save the button row as custom element, it seems to be working fine. I created the “Custom Button Row Kriesi test” element. Could you give us step by step instructions on what you are doing to get the error message in question please?
Best regards,
RikardHi Pavel,
Please try the following in Quick CSS under Enfold->General Styling:
#plugins #av-tab-section-1-1 .container { width: 100%; max-width: 100%; padding: 0; margin: 0; }Best regards,
RikardHi,
You can override that CSS if you add this to Quick CSS:
@media only screen and (max-width: 767px) { .responsive #header_main_alternate { display: block !important; } }Best regards,
RikardHi,
Thanks for the updates. The page you linked to is loading fine on my end, could you try loading it in an incognito or private browser window to see if that helps please?
Best regards,
RikardHi,
I deactivated your caching and image optimisations plugins, and the logo is loading fine after that. This problem is not theme related, please try contacting the support for the plugin which is causing this to happen.
Best regards,
RikardHey Harold,
I can’t find where that CSS is coming from unfortunately, but you should be able to override it using the following in Quick CSS:
#footer #pages-2 li a { font-family: 'work sans','HelveticaNeue','Helvetica Neue','Helvetica-Neue',Helvetica,Arial,sans-serif !important; font-weight: 400; }Best regards,
RikardHey andreakustic,
I’m not sure that I understand what you are trying to achieve, could you post screenshot of that you are trying to remove please?
Best regards,
RikardHi,
The login details you posted earlier are not working anymore. Please post working login details in private, so that we can try to find the CSS for you.
Best regards,
RikardApril 16, 2021 at 6:33 am in reply to: logo Header background different vs. navigation area background #1294695Hey Tilman,
Please try the following in Quick CSS under Enfold->General Styling:
.av-logo-container { background-color: #fff !important; }Best regards,
RikardHi,
Thanks for that. Are we allowed to temporarily disable plugins for debugging purposes? If you have a staging version of the site, then it might be a good idea to conduct the debugging on that site instead. Also please verify that you have backups of your site.
Best regards,
RikardApril 16, 2021 at 6:00 am in reply to: code snippet gets left out each time I edit resulting in improperly spacing #1294684Hi,
Thanks for the update. Where exactly is this happening on your site? I checked the front and the page in private, but I can’t find the exact location. Also, are you using the visual or text tab in the text editor when this code is disappearing?
Best regards,
RikardHey Eleina_Shinn,
I can’t see that line on the page in private, or on your home page. Did you manage to find a solution? If not, then please post a link to where we can see the actual problem.
Best regards,
RikardApril 16, 2021 at 5:18 am in reply to: Widget Left, Logo Center, Social Media Icons on Right #1294673Hi Eleina,
Thanks for using Enfold. Since the placing of the widget is using an absolute position, it means that you sometimes have to use different values for different screen sizes. For that, you can use media queries in CSS.
This will target tablet screens:
@media only screen and (min-width: 768px) and (max-width: 1024px) { #header .widget { width: 300px; position: absolute; top: 50px; transform: none; left: 95px; } }And this will target mobile screen sizes:
@media only screen and (max-width: 767px) { #header .widget { width: 300px; position: absolute; top: 50px; transform: none; left: 95px; } }Simply adjust the values in each media query, in order to place your widget in a different position.
Best regards,
RikardApril 16, 2021 at 4:56 am in reply to: Can't login after setting up SSL. Works with Enfold theme disabled. #1294669Hi,
Thanks for the update. Since this is not a general theme problem, we would have to conduct general debugging. That would involve switching themes, disabling plugins, removing code from htaccess etc. Would that be ok to do on your live site? If not, then please copy it to a staging site. Also please include FTP login details in private.
Best regards,
RikardHey Niels,
That should be possible if you are adding your content manually, and if you use 1/2 + 1/4 1/4 elements. If you need further help, then please post a link to where you want to implement this, and which content element you would like to use.
Best regards,
RikardHi beachtourshawaii,
What happens if you activate the parent theme? If it works after that, then something in your child theme is causing the problem. You might have to copy paste the content of header.php and footer.php again, or check your content in functions.php.
Best regards,
RikardHi,
Thanks for that. The SG Optimiser plugin was creating problems on your site, it does that when file compression is active in the theme options. I’ve turned that off for you, and your site looks to function as it should now. Please review it.
Best regards,
RikardHi ComeAlivesorted,
The default WordPress login URLs are returning 404 errors on your site, please share your login URL with us as well.
Best regards,
RikardHi Pawel,
I’m not sure what I understand your question, could you try to explain the problem you are having a bit further please? If this is plugin related, then please try reaching out to the plugin developers first of all.
Best regards,
RikardHi Andreas,
I don’t think that error message is theme related, does the same thing happen if you switch to one of the default WordPress themes for example? I’ve seen the same thing happen on numerous WordPress sites which are not using Enfold, but I’m not really sure what is causing it to be honest with out. If you simply try to login a second time, then it will work as expected.
Best regards,
RikardHi xavbroadcast,
Thanks for the updates, I’m glad that you found the problem and a solution. You can only download the latest version of the theme from Themeforest, but we can provide you with older versions here, by request.
Best regards,
RikardApril 15, 2021 at 8:45 am in reply to: Search Console has identified that your site is affected by 2 Breadcrumbs issues #1294514Hi,
Thanks for the update. I’m not sure what to do about this problem to be honest with you, since it doesn’t seem to have any logical cause. We can keep the thread open for now, maybe someone in the community has a suggestion or solution.
Best regards,
RikardHi Pawel,
We don’t have a setup like that unfortunately, but let’s see if another participant can help you out with your request.
Best regards,
RikardHi Franz,
Thanks for the update, I’ll go ahead and close this thread for now then. Please open a new thread if you should have any further questions or problems.
Best regards,
RikardApril 15, 2021 at 8:34 am in reply to: Woocommerce Cart , Update and Delete Button donst work #1294510Hi,
Thanks for the update. If the same thing happens when a default WordPress theme is active, then it’s not theme related. Our support is limited when it’s not a theme specific problem.
My best guess is that your code in wp-config.php which is defining the WordPress URL is causing the problem, since the error messages seems related to that. Note that the errors are caused by the browser, which is blocking the requested traffic.
I would suggest that you try asking for help on a WooCommerce specific help forum as well, to see if you can get further help there. If not, then I would recommend that you either hire a freelance developer who can help you out, or try starting a fresh installation on a staging site for example.
Best regards,
Rikard -
AuthorPosts
