Hi,

Thanks for the update. Did you make sure to activate the option to delete the old CSS and JS files under Enfold->Performance? Also make sure that you don’t have any caching active, and load the site in an incognito or private browser window. If neither of those measures should work, then we could have to have access to the actual site in some way, in order to help you out further.

Best regards,
Rikard

Hi,

I’ve adjusted your settings and CSS, and it’s working now. Please review your site.

Best regards,
Rikard

Hi Chris,

Thanks for the screenshots. Could you post a link to where we can see the actual elements on your site as well please?

Best regards,
Rikard

Hi,

Sorry for the late reply. You will need custom CSS in order to adjust that unfortunately. Please try the following in Quick CSS under Enfold->General Styling:

@media only screen and (max-width: 767px) {
.avia-promocontent h2 {
    font-size: 30px;
}
}

Or you could try duplicating the element for mobile, and set the visibility accordingly.

Best regards,
Rikard

Hi,

Thanks for the update, and sorry for the late reply. I tried logging into your Google account, but it won’t let me since I’m logging in from a different location than yours. We haven’t heard of any other users having this problem, so I’m not sure what to do about it unfortunately. Is there no way to opt out from the cloud platform which you are referring to?

Best regards,
Rikard

Hi Pablo,

Sorry for the late reply. I tried checking your site, but I get a 404 error on the page in private. Could you post a working link, so that we can see the actual element on your site please?

Best regards,
Rikard

Hey Aleksandrs,

The update to 4.8.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541

You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.

Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

Hey tonyhsieh999,

Where can we see and reproduce this problem? Please note that our support is limited when it comes to third party plugins, so I would suggest that you reach out to the developers of the plugin as well.

Also, did you select to disable Google Maps under Enfold->Google Services?

Best regards,
Rikard

Hi,

Thanks for that. I tried activating your parent theme, and the problem goes away after that. Could you try removing all your customisations, then add them back one by one, to see what is causing this problem please?

Best regards,
Rikard

Hi,

Thanks for the update. The CSS I sent you is applying on your site, please change the values in the code if you need different colours. If you can’t see the changes, then please try loading the site in an incognito or private browser window.

Best regards,
Rikard

Hi Darryl,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

Hey Eduardo,

Please try the following in Quick CSS under Enfold->General Styling:

.wpforms-conversational-form-custom-logo .avia-cookie-consent-wrap {
  display: none;
}

Best regards,
Rikard

Hi Chris,

How do you expect us to help you if we can’t even see your site?

Best regards,
Rikard

Hi Niko,

I see that you are running an old version of the theme, you need to check the version in the parent theme, not the child.
Could you try to update to the latest version (4.8.2) to see if that helps please? The update to 4.8.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541

You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.

Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

Hi,

Thanks for the clarification. Please try the following in Quick CSS under Enfold->General Styling:

@media only screen and (min-width: 480px) and (max-width: 820px) {
.responsive #top .av-masonry-entry {
    width: 49.90% !important;
}
}

Best regards,
Rikard