Page 702 – Support | Kriesi.at – Premium WordPress Themes

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June 2, 2021 at 6:07 am in reply to: Weißer Abstand unter der Navi #1303498

Rikard
Keymaster

Hi Daniel,

Thanks for that. I see that you are running an old version of the theme, could you try to update to the latest version (4.8.3) to see if that helps please? The update to 4.8.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541

You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.

Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

June 2, 2021 at 6:03 am in reply to: Can not open the site after updating theme #1303497

Rikard
Keymaster

Hi again,

Do you remember which version of the theme you were running before the update? If you do, then we can try to downgrade to that first of all. If not, then we can try the previous version to see if that works better.

Best regards,
Rikard

June 2, 2021 at 5:30 am in reply to: How can I use Grid Row or something equivalent inside Tab Section? I #1303496

Rikard
Keymaster

Hey Chris,

Nesting elements like that is not supported by default unfortunately, but if you want to try copying shortcodes into other elements, then you can activate debug mode: https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode

Best regards,
Rikard

June 2, 2021 at 5:29 am in reply to: Logo center split menu – problems with reduced screens #1303495
Rikard
Keymaster
Hi,

Please try this CSS as well:
```
#av-burger-menu-ul .av-menu-button > a .avia-menu-text {
    padding: 0;
    border: none;
    border-radius: 0;
}
```
Best regards,
Rikard
June 2, 2021 at 5:23 am in reply to: Heading Font/Style can no longer be changed #1303494

Rikard
Keymaster

Hi,

Thanks for the update. I’m not sure where you have sent the login token? Please post it here in private, so that all moderators have access to it.

Best regards,
Rikard

June 2, 2021 at 5:21 am in reply to: Aligning caption right when caption positioning is right #1303493

Rikard
Keymaster

Hi,

Thanks for that. You can set the position of the caption for each slide if you click into the slide in question, then go to Styling->Caption.

Best regards,
Rikard

June 2, 2021 at 5:13 am in reply to: Image showed on social media is the wrong one #1303492

Rikard
Keymaster

Hey Eefke,

Thanks for the login details. I think you forgot to include a URL to the site though?

Best regards,
Rikard

June 2, 2021 at 5:04 am in reply to: Can not open the site after updating theme #1303491

Rikard
Keymaster

Hi,

The FTP login details are working for me, but I can’t see what the problem is unfortunately. Your site breaks directly when Enfold is activated unfortunately. Do you have access to server logs? If so, then please share them with us here. You could also try reaching out to your hosting provider, to see if they can see what is breaking.

Your site is accessible again, but it has a default theme active.

Best regards,
Rikard

June 2, 2021 at 4:49 am in reply to: Tab Section not responding to hidden screen sizes #1303490

Rikard
Keymaster

Hi,

Thanks for the update. Our developer have solved this problem, I’ve tested and verified it on test installation. I’ve added the fix to your site as well, could you test without your CSS to see if it’s working please?

Regards,
Rikard

June 1, 2021 at 9:01 am in reply to: Tab Section not responding to hidden screen sizes #1303360

Rikard
Keymaster

Hey Levante,

Sorry for the problem, I see the same thing on your site, and on a test installation as well unfortunately. I’ve reported this problem to our developers, and I will let you know here once we have a solution for this.

We can give you custom CSS to use for now, but I see that you have added the same ID for the Tab Section as you have in the contact form for example. Could you add a unique ID for that element please?

Best regards,
Rikard

June 1, 2021 at 7:54 am in reply to: Can i create a Backend With the Products and Tables Prices? #1303350

Rikard
Keymaster

Hey reinsicht,

I’m not sure I fully understand what you are looking to achieve, but there’s nothing like that by default in the theme unfortunately. Maybe you could try looking for a plugin or third party code?

Best regards,
Rikard

June 1, 2021 at 7:51 am in reply to: Katalog design changed? #1303348

Rikard
Keymaster

Hi,

Thanks for that. I toggled the file compression settings in the theme options, and it’s working as it should now. Please review your site.

Best regards,
Rikard

June 1, 2021 at 7:45 am in reply to: problem with revolution slider #1303346

Rikard
Keymaster

Hey stelx,

We can’t help you out unless we can see the actual error unfortunately, could you upload the site to a live server maybe? The files which are throwing the error are coming from the plugin, is the same thing happening if you switch to a default WordPress theme?

Best regards,
Rikard

June 1, 2021 at 7:17 am in reply to: mixed content – demo content #1303343

Rikard
Keymaster

Hi Abrahamson,

Thanks for that. I’ve fixed it for you, there are no more mixed content warnings now on the front or blog page.

Best regards,
Rikard

June 1, 2021 at 7:09 am in reply to: Masonry image title and image link arrows #1303340

Rikard
Keymaster

Hi,

Please see private. Note that my IP is dynamic, so it might change once I’m able to check your site again. The same goes for all the other moderators, so if you can turn that functionality off, then that would be better.

Best regards,
Rikard

June 1, 2021 at 7:03 am in reply to: Lowering main-menu above main-content #1303337
Rikard
Keymaster
Hi,

Please try the following in Quick CSS under Enfold->General Styling:
```
#custom_html-3 {
    position: absolute;
    right: 10px;
    top: 10px;
}
```
Best regards,
Rikard
June 1, 2021 at 6:47 am in reply to: Pagination #1303333

Rikard
Keymaster

Hi,

Thanks for the update. You have selected to show 6 posts in the element options, and you have 6 posts in the category you have selected. It can’t paginate if there are no more posts to show.

Best regards,
Rikard

June 1, 2021 at 6:12 am in reply to: Custom elements show up as search results in frontend #1303326

Rikard
Keymaster

Hi Patrick,

Thanks for the update and feedback, I can see the same thing on my end unfortunately. I will bring this up with our developers again.

Best regards,
Rikard

June 1, 2021 at 6:03 am in reply to: Theme technicalities #1303324

Rikard
Keymaster

Hi,

Going to any URL on your site, redirects to the page in private.

Best regards,
Rikard

June 1, 2021 at 6:01 am in reply to: Enfold Fullwidth Easy Slider #1303323

Rikard
Keymaster

Hi stochastique,

We are aware that there is problem when running the SG Optimiser, and having file compression active in the theme. We don’t know exactly what is causing the problem though, but turning off file compression in the theme should solve it. This functionality is not necessary when running the SG Optimiser, since it should be able to compress all the site resources.

Best regards,
Rikard

June 1, 2021 at 5:46 am in reply to: Horizontal Scrolling Text in Top Announcement Bar #1303321

Rikard
Keymaster

Hey entrepreneurgirl,

How exactly do you add it using the plugin? If it’s shortcode or another type of code, then you could try it in the phone number field in the theme options. You could also try adding it in a widget in the header: https://kriesi.at/documentation/enfold/header/#adding-a-header-widget-area

Best regards,
Rikard

June 1, 2021 at 5:24 am in reply to: Move down caption content #1303318
Rikard
Keymaster
Hey 805ITS,

Please try the following in Quick CSS under Enfold->General Styling:
```
@media only screen and (min-width: 768px) {
.avia-caption-content p {
    padding-top: 20px;
}
}
```
This CSS is aligning the caption and title on mobile:
```
.home .caption_bottom .slideshow_caption .slideshow_inner_caption {
    bottom: 35vh !important;
    color: black;
    text-align: center !important;
}
```
It looks like it’s been added to Quick CSS? If so, then please adjust it there.

Best regards,
Rikard
June 1, 2021 at 5:19 am in reply to: Move up the scroll down arrow #1303317
Rikard
Keymaster
Hey 805ITS,

Please try the following in Quick CSS under Enfold->General Styling:
```
#scroll-top-link {
    bottom: 100px;
}
```
Best regards,
Rikard
June 1, 2021 at 5:08 am in reply to: Basic custom flex column design has a problem in footer… #1303315

Rikard
Keymaster

Hi,

Thanks for the screenshots, and update. Please post a link to where we can see the actual problem, if you should need any further help with this. Also let us know exactly what you would like to fix, and on which screen sizes.

Best regards,
Rikard

June 1, 2021 at 5:05 am in reply to: Some sections not displaying on the frontend #1303314

Rikard
Keymaster

Hi,

Thanks for the update. I’ve enabled debug mode on your installation, and created a test page, please see private. I’m not sure if this is a problem or not though, since the second Grid Row section with payment information, just above the two full width pictures, is set to not display on desktop screens in the element options. Maybe that is the problem you are seeing on your end as well? You can simply uncheck the checkbox under the Advanced tab in the element option, in order to show it again.

Best regards,
Rikard

June 1, 2021 at 4:53 am in reply to: Webfont installieren #1303312

Rikard
Keymaster

Hi Mavofa,

Thanks for the update. Please let us know if you should need any further help on the topic.

Best regards,
Rikard

June 1, 2021 at 4:45 am in reply to: Images increase in size after uploading into Media #1303305

Rikard
Keymaster

Hi,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also please let us know how we can reproduce the problem on your actual site.

Best regards,
Rikard

June 1, 2021 at 4:43 am in reply to: Is it Possible to have the Text Block Toolbar Stick to Top when Scrolling? #1303304

Rikard
Keymaster

Hey SyberKnight,

There’s nothing like that in the theme by default, and creating such functionality would be out of scope of theme support unfortunately.

Best regards,
Rikard

June 1, 2021 at 4:40 am in reply to: Possible Custom Social Icon Bug in 4.8.3 #1303300

Rikard
Keymaster

Hi coreyblaser,

Great, I’m glad that you found a solution, and thanks for the update. Please let us know if you should need any further help on the topic.

Best regards,
Rikard

June 1, 2021 at 4:35 am in reply to: cannot connect to valid gmaps api key #1303297

Rikard
Keymaster

Hi,

Thanks for the login details. The login URL redirects to the home page though, and the regular WordPress login URLs does the same thing. Could you share a working login page please?

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 21,031 through 21,060 (of 93,420 total)

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