Page 648 – Support | Kriesi.at – Premium WordPress Themes

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August 7, 2021 at 6:13 am in reply to: Error in the Widgets section #1314964

Rikard
Keymaster

Hi Parisfairgrounds,

Great, I’m glad that you got it working. The same code is included in the latest version of the theme, so you can try updating to that as well, and remove the code I posted above.

Best regards,
Rikard

August 7, 2021 at 6:08 am in reply to: Critical Error after 4.8.6 Update #1314960

Rikard
Keymaster

Hi Anna,

Are you referring to the page in private? If so, then it’s loading fine on my end. Could you let us know how to reproduce the problem you are seeing on your end please? Note that our support for third party plugins is limited.

Best regards,
Rikard

August 7, 2021 at 6:04 am in reply to: Social Icons only visible when logged in #1314957
Rikard
Keymaster
Hi Tobias,

They are visible on my end when not logged in. Please try loading the site in a different browser, or an incognito/private browser window.

Best regards,
Rikard
- This reply was modified 4 years, 8 months ago by Rikard.
August 7, 2021 at 6:02 am in reply to: Icons are just showing as a box after WordPress 5.8 Update #1314956

Rikard
Keymaster

Hi easyname,

Thanks for sharing your solution, it’s much appreciated :-)

Best regards,
Rikard

August 7, 2021 at 6:02 am in reply to: Icons are just showing as a box after WordPress 5.8 Update #1314955

Rikard
Keymaster

Hi flfeadmin,

Thanks for the update. The login details you posted don’t seem to be working, please check and verify.

Best regards,
Rikard

August 7, 2021 at 5:53 am in reply to: URGENT: Avia Layout Builder won't open any pages #1314954

Rikard
Keymaster

Hi,

Thanks for the update. The login details you posted are not working, please check and verify.

Best regards,
Rikard

August 7, 2021 at 5:50 am in reply to: Portfolio grid: Questions #1314952

Rikard
Keymaster

Hi,

Thanks for helping out @guenni007 :-)

Best regards,
Rikard

August 7, 2021 at 5:49 am in reply to: catalogue element #1314951

Rikard
Keymaster

Hi Theo,

That is the Catalogue element, and you can select to open the image in a lightbox in the Advanced Tab, inside of each Catalogue item.

Best regards,
Rikard

August 7, 2021 at 5:43 am in reply to: Scroll blocks #1314950

Rikard
Keymaster

Hey tcampaner,

Could you try updating the theme to the latest version (4.8.6) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

Best regards,
Rikard

August 7, 2021 at 5:03 am in reply to: av-share-box destroyed #1314949
Rikard
Keymaster
Hi,

Thanks for the update. I’ve added this CSS to your Quick CSS box, which fixes the problem:
```
ul.av-share-box-list {
  width: 100%;
}
```
Please review your site.

Best regards,
Rikard
August 7, 2021 at 4:59 am in reply to: parchached themeforest #1314947

Rikard
Keymaster

Hi Bert,

Thanks for the update. The WordPress login details are not working for me unfortunately, please check and verify.

FTP login details; if you don’t have them in your hosting provider account, then please try reaching out to their support, to see if they can provide you with the necessary details.

Best regards,
Rikard

August 7, 2021 at 4:54 am in reply to: Problem Creating default object…Layerslider.php & Warning: session_start #1314946

Rikard
Keymaster

Hey carbone_2016,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

August 7, 2021 at 4:53 am in reply to: Custom post in a three column layout #1314945

Rikard
Keymaster

Hi,

Great, I’m glad that you got it working. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

August 7, 2021 at 4:50 am in reply to: Problems after Update 4.8.6 | Accordion & Seperator Padding #1314944
Rikard
Keymaster
Hi Daniela,

Thanks for that. I tried editing the first white space element on the page, and the changes are reflecting on the front end:
```
#top .hr.hr-invisible.av-kgpa4d-cb8a2edf4eef8ed859c65a782a26187b {
    height: 200px;
}
```
I did the same thing with the first Accordion on the page, and it’s working as it should as well. If you can’t see the changes being applied on your end, then please try loading the site in a different browser, or an incognito/private browser window.

Best regards,
Rikard
August 7, 2021 at 4:41 am in reply to: After update: negative spacing creates more space #1314943

Rikard
Keymaster

Hi,

Thanks for the update. I see that you had not selected a custom colour in the FAQ section, so I tried it out. Here are the results: https://imgur.com/a/fS33qJ2. It’s working fine when I try it, but you might need to clear the cache from your caching plugin, before you can see the results reflecting on the front end.

Best regards,
Rikard

August 7, 2021 at 4:28 am in reply to: Some strange things in ver. 4.8.6 – "Download"… #1314942

Rikard
Keymaster

Hey Peter,

I’m not sure I understand the problem, do you mean that a file is downloaded when accessing your sites? If so, then how exactly do you see that? I couldn’t see anything like that on my end.

Best regards,
Rikard

August 7, 2021 at 4:25 am in reply to: issue with moving from frontend back to dashboard – timing out #1314941

Rikard
Keymaster

Hi,

Thanks for the update. Navigating to edit the front page is slow on my end too, but I don’t think this is problem with the theme or Envato. Could you try reaching out to your hosting provider to see if they can provide you with server logs, or see why it’s slow please? You can also try installing these plugins to see what is consuming resources on your site: https://wordpress.org/plugins/query-monitor/,
https://wordpress.org/plugins/p3-profiler/

Best regards,
Rikard

August 7, 2021 at 4:18 am in reply to: Spacing social icons #1314939
Rikard
Keymaster
Hi Tim,

Please try the following in Quick CSS under Enfold->General Styling:
```
ul.av-share-box-list {
  width: 100% !important;
}
```
Best regards,
Rikard
August 7, 2021 at 4:15 am in reply to: (presumably) spacings changed/settings ignored after updates #1314938

Rikard
Keymaster

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic.

Best regards,
Rikard

August 7, 2021 at 4:08 am in reply to: 4.85 Update Support #1314937

Rikard
Keymaster

Hi Paul,

Thanks for the update. Most of the problems introduced in 4.8.4 have been fixed in 4.8.5 and 4.8.6, but we have some problems left unfortunately. We’ll keep this thread open for you, in case you should need any further help.

Best regards,
Rikard

August 7, 2021 at 4:01 am in reply to: Probelm with spacing in the mobile layout of my website #1314935
Rikard
Keymaster
Hi,

Thanks for the screenshot. Please try this in Quick CSS:
```
@media only screen and (max-width: 767px) {
#top .flex_column.av-1wqh2-acdc9271cfe3cc7067b785f5512e3343 {
    margin-top: -150px !important;
}
}
```
Best regards,
Rikard
August 7, 2021 at 3:57 am in reply to: Margin values on separator element being ignored after latest update #1314934

Rikard
Keymaster

Hi,

Great, I’m glad that Günter could help you out. Please let us know if you should need any further help on the topic.

Best regards,
Rikard

August 7, 2021 at 3:56 am in reply to: Fullwidth slider, set min height for background video? #1314932

Rikard
Keymaster

Hi,

Thanks for the update, so you got this working then?

Best regards,
Rikard

August 7, 2021 at 3:53 am in reply to: How to remove the vertical line for the testimonial element #1314931

Rikard
Keymaster

Hey Samuel,

Could you post a link to where we can see the element in question, and let us know what you would like to remove please?

Best regards,
Rikard

August 7, 2021 at 3:52 am in reply to: Wrong URL in my code! #1314930

Rikard
Keymaster

Hi kbarranco,

Thanks for the update. Do you need any further help with this?

Best regards,
Rikard

August 7, 2021 at 3:50 am in reply to: Xtra Info line-break #1314929
Rikard
Keymaster
Hi,

Thanks for that. You have this CSS in your child theme:
```
#header_meta .avia-icon-pos-left {
    float: none !important;
}
```
Please try removing it, or change the float to left.

Best regards,
Rikard
August 7, 2021 at 3:46 am in reply to: Warning: implode(): Invalid arguments passed #1314928

Rikard
Keymaster

Hi,

Thanks for that, login details are working now. I’m not sure exactly where you are seeing these error messages though, could you try to explain that a bit further please? Also please consider updating the theme to the latest version (4.8.6): https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

Best regards,
Rikard

August 7, 2021 at 3:38 am in reply to: Avia Layout Builder not working with established pages #1314926

Rikard
Keymaster

Hi,

Thanks for that, we have access to the site now. I tried editing a few pages, but it looks to be working as it should on my end. Could you post direct links to example pages which you are having problems with please?

Best regards,
Rikard

August 6, 2021 at 12:53 pm in reply to: Google Maps API Key Not Working #1314843

Rikard
Keymaster

Hi laptophobo,

Thanks for sharing your detailed instructions, it’s much appreciated :-)

Best regards,
Rikard

August 6, 2021 at 12:52 pm in reply to: Image Caption Overlay Text Color Changed with Update #1314841

Rikard
Keymaster

Hey esotEric,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard
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Viewing 30 posts - 19,411 through 19,440 (of 93,569 total)

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