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Hi,
Thanks for that, login details are working now. I’m not sure exactly where you are seeing these error messages though, could you try to explain that a bit further please? Also please consider updating the theme to the latest version (4.8.6): https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.
Best regards,
RikardAugust 7, 2021 at 3:38 am in reply to: Avia Layout Builder not working with established pages #1314926Hi,
Thanks for that, we have access to the site now. I tried editing a few pages, but it looks to be working as it should on my end. Could you post direct links to example pages which you are having problems with please?
Best regards,
RikardHi laptophobo,
Thanks for sharing your detailed instructions, it’s much appreciated :-)
Best regards,
RikardAugust 6, 2021 at 12:52 pm in reply to: Image Caption Overlay Text Color Changed with Update #1314841Hey esotEric,
Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.
Best regards,
RikardAugust 6, 2021 at 12:49 pm in reply to: Column shortcodes getting There has been a critical error on this website. #1314840Hi road66,
I tried nesting column shortcodes in another column on a test installation, but I can’t see any problems there. Please let us know how we can reproduce the problem you are having.
Best regards,
RikardAugust 6, 2021 at 12:34 pm in reply to: Move the search icon in the header from left to right of the social media icons? #1314839Hi,
Thanks for the login details. Does your site have a URL as well?
Best regards,
RikardAugust 6, 2021 at 12:31 pm in reply to: Upgrading to later version of Enfold causes critical error #1314837Hi Iain,
CSS code doesn’t throw server errors. You need to remove the content from functions.php and productslider.php in your child theme. You can start off by removing productslider.php, and empty the content from functions.php. After that you can add each function back one by one into functions.php, and check what happens after each function is added back. After that you can copy the content of productslider.php from the parent theme, then add your customisations back in, to see what happens after that.
Best regards,
RikardHey Dianne Civil,
Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also please point out the page where you are seeing this problem. You can use the email in private, just remember to post the login details here in private, so that all moderators can access them.
Best regards,
RikardHey kthughlet,
I see that your site is in maintenance mode, so we can’t view it. Please provide us with login details in private. Also please assign classes or IDs in the text blocks which you want align.
Best regards,
RikardHi,
Thanks for sharing this. Are you using the Blog Posts element on the News page, or are you using the default template? I’m guessing that you are still running 4.8.3 on the site in question? If not, then please give us access to it in private, so that we can have a closer look.
Best regards,
RikardHey koomo,
Great, I’m glad that you solved your problem, and thanks for the update. I’ll go ahead and close this thread for now then, please open a new thread if you should have any further questions or problems.
Best regards,
RikardHey thebirdbath,
The login details you posted are not working, please check and verify.
Best regards,
RikardHi Natalie,
Thanks for the screenshot, I can’t see that happening on my end using Chrome though. Could you let us know under which conditions you are getting the results shown in your screenshot please?
Best regards,
RikardAugust 6, 2021 at 12:09 pm in reply to: Search result page isn't displaying correctly when a certain item is displayed #1314825Hey CodeSamurai,
Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.
Best regards,
RikardHey mgould,
Thanks for the login details. Could you try updating the theme to the latest version (4.8.6) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.
Best regards,
RikardHey rixi,
Please add this to your functions.php file:
/** * With WP 5.8 block editor was introduced to widget page. This is currently not supported by Enfold. * Based on https://wordpress.org/plugins/classic-widgets/ we disable this feature. * * If you want to use the new widget page and use a child theme add in functions.php of the child theme: * * $avia_config['use_block_widget_page'] = true; * * @since 4.8.4.1 */ if( ! isset( $avia_config['use_block_widget_page'] ) || $avia_config['use_block_widget_page'] !== true ) { // Disables the block editor from managing widgets in the Gutenberg plugin. add_filter( 'gutenberg_use_widgets_block_editor', '__return_false' ); // Disables the block editor from managing widgets. add_filter( 'use_widgets_block_editor', '__return_false' ); }Or try installing this plugin: https://wordpress.org/plugins/classic-widgets/
Best regards,
RikardHey Kirstie,
Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.
Best regards,
RikardAugust 6, 2021 at 10:58 am in reply to: redirect a URL on our domain to another domain but trigger Analytics tracking #1314809Hey agentbuzzdev,
This is not really our area of expertise, maybe you could try searching for the problem instead?
Best regards,
RikardHey hylandgraphics,
Where can we see and reproduce the problem you are having?
Best regards,
RikardAugust 6, 2021 at 6:28 am in reply to: Whats better, update theme from inside WordPress or manually using Transmit? #1314759Hi,
Thanks for the update, it might have been the issue yes. If this should happen again, then please try to disable all caching from your plugin, then disable file compression in the theme, and activate the option to delete old CSS and JS files. If the site is working as it should after that, then you can enable your settings back to the way they were before.
Best regards,
RikardHey rpetru,
Thanks for the login details. I tried to edit a few pages and posts, but I can’t see any problems on my end. Is this happening on specific pages and posts maybe? If not, then please try loading the site in a different browser, or try checking in an incognito or private browser window, to see if that helps.
Best regards,
RikardHi,
Thanks for that. I see that you are running an old version of the theme on that site. Could you try to update to the latest version (4.8.6) to see if that helps please? The update to 4.8.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/
Best regards,
RikardHey sealmaster,
Thanks for that. How can we access the backend of the lessons?
I see that you are running an old PHP version on the server, please consider updating to 7.4 or higher.
Best regards,
RikardAugust 6, 2021 at 6:13 am in reply to: Custom settings from ALB in post-….css are ignored – Enfold 4.8.6 #1314755Hi Thomas,
Thanks for the update. Where can we see and reproduce the problem on your actual site? We might need to have a look at the backend as well, so please include admin WordPress login details in private.
Best regards,
RikardAugust 6, 2021 at 6:08 am in reply to: After updating to 4.8.4 a whole section of my website is not working #1314754Hi,
Thanks for that.
Life support site: I’m not sure if this is theme related, does the same thing happen if you activate one of the default WordPress themes?
Doggies site: I see the section you are referring to, but it seems to be working as it should on my end: https://imgur.com/a/EFQchhG. Could you let us know how to reproduce the problem you are seeing on your end please?
For future support requests, please try to stick to one problem per thread.
Best regards,
RikardHi,
Thanks for the update. Are those details for your hosting provider? If so then please post FTP login details instead.
Best regards,
RikardHi,
You have padding applied to the logo:
.logo img { padding: 38px; }It looks to be added in Quick CSS, please check there and remove it if you can find it. If you need further help, then please include admin WordPress login details in private.
Best regards,
RikardAugust 6, 2021 at 5:31 am in reply to: Enfold Theme clashing with Gravity Forms + and + button to add row #1314751Hi,
Thanks for that. Please try this CSS instead:
.gfield_list_icons .image-overlay { display: none !important; }Best regards,
Rikard -
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