Page 639 – Support | Kriesi.at – Premium WordPress Themes

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August 11, 2021 at 10:14 am in reply to: Probelm with spacing in the mobile layout of my website #1316232

Rikard
Keymaster

Hi,

Thanks for the update. Please assign a class to the column containing the image, on all pages. Otherwise you would have to apply custom CSS for each page.

Best regards,
Rikard

August 11, 2021 at 10:10 am in reply to: Text beside icon is not centered #1316231

Rikard
Keymaster

Hey rixi,

I see that you have put both the image and text in the same strong tag. Could you move them into separate span tags instead please? Otherwise it will be difficult to target them individually with CSS. If you would give the tags classes as well, then it will likely be easier yet.

Best regards,
Rikard

August 11, 2021 at 10:06 am in reply to: Padding-bottom of text widget #1316229

Rikard
Keymaster

Hi,

Great, I’m glad that you found a solution, and thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

August 11, 2021 at 7:01 am in reply to: problems with accordeon #1316203

Rikard
Keymaster

Hi Melanie,

Thanks for the update. None of the files in the error messages you posted are theme files, so I’m not sure what could be the reason for that unfortunately. Maybe you could try to deactivate all plugins before the next update, to see if that changes anything? Also, are these messages causing any actual problems on your site?

Best regards,
Rikard

August 11, 2021 at 6:58 am in reply to: Japanese text alignment in Fullwidth Easy Slider & Timeline #1316202

Rikard
Keymaster

Hey Matt,

Where can we see the problems you are having?

Best regards,
Rikard

August 11, 2021 at 6:56 am in reply to: How to have different colours on each heading on a table #1316201

Rikard
Keymaster

Hi Nick,

I don’t have any other solutions for you. If you need further help then include admin WordPress login details in private.

Best regards,
Rikard

August 11, 2021 at 6:50 am in reply to: loosing last update / color section when saving a page #1316200

Rikard
Keymaster

Hi Joachim,

Great, I’m glad that you found a solution, and thanks for the update. We’ll keep this thread open for you, in case you should have any further problems on this topic.

Best regards,
Rikard

August 11, 2021 at 6:49 am in reply to: Enfold Photography portfolio #1316199

Rikard
Keymaster

Hey zeetech,

It’s very difficult to show all the image content in background images which are set to cover the container element. Could you try to more the text and smaller images out of the background, and add them using regular layout elements instead please?

Best regards,
Rikard

August 11, 2021 at 6:28 am in reply to: Inline SVG Graphics displaced and cut by other elements #1316198

Rikard
Keymaster

Hi,

Thanks for helping out @guenni007 :-)

Best regards,
Rikard

August 11, 2021 at 6:26 am in reply to: After updating to 4.8.4 a whole section of my website is not working #1316197

Rikard
Keymaster

Hi Toby,

We changed a lot of things on the backend from version 4.8.3 to 4.8.4, and some things went wrong there. One problem were weak CSS selectors for example. I’m glad to hear that the problems are gone on your site now though. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

August 11, 2021 at 6:21 am in reply to: How to reduce initial server response time? #1316196

Rikard
Keymaster

Hi,

Thanks for the update. I’m not sure I understand what you need our help with though? Did you try out the different suggestions you get on Gtmetrics for example? Did you try out different caching solutions?

Best regards,
Rikard

August 11, 2021 at 6:15 am in reply to: Upgrading to later version of Enfold causes critical error #1316192

Rikard
Keymaster

Hi,

Thanks for the update, I’ll go ahead and close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

August 11, 2021 at 6:14 am in reply to: Change the hyperlink color just in a custom widget area #1316190

Rikard
Keymaster

Hi,

Thanks for letting us know, I’ll go ahead and close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

August 11, 2021 at 6:13 am in reply to: Demo upload fail #1316189

Rikard
Keymaster

Hi,

Thanks for that. The login details you posted are not working though, please check and verify.

ERROR: Incorrect username or password.

Best regards,
Rikard

August 11, 2021 at 6:12 am in reply to: Cart missing #1316187

Rikard
Keymaster

Hi,

Great, I’m glad that you got things working, and thanks for the update. I’ll go ahead and close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

August 11, 2021 at 6:10 am in reply to: Please check if I set it right. #1316186

Rikard
Keymaster

Hey codingharu,

I see that maintenance mode is currently turned off on your site, do we need to enable it in order to reproduce the problem you are having? If so, then please give us permission to do so.

Best regards,
Rikard

August 11, 2021 at 5:57 am in reply to: Bug with row with 4 columns at "tablet" widths #1316185

Rikard
Keymaster

Hi,

Thanks for screenshot. I can’t see the problem happening on your actual site though, did you manage to find a solution? If not, then please let us know how to reproduce the problem you are having.

Best regards,
Rikard

August 11, 2021 at 5:56 am in reply to: Accordion title length / spacing – text overlapping "+" symbol #1316184

Rikard
Keymaster

Hey enfold-94556,

Thanks for the screenshot. Could you post a link to where we can see the actual element on your site please?

Best regards,
Rikard

August 11, 2021 at 5:34 am in reply to: Masonry Blog Feed Question #1316181
Rikard
Keymaster
Hi Brian,

Please try the following in Quick CSS under Enfold->General Styling:
```
span.av-masonry-date {
  display: none;
}
```
Best regards,
Rikard
August 11, 2021 at 5:29 am in reply to: Question About Current Prodcut powered by Kriesi.at #1316180

Rikard
Keymaster

Hey THOMAS STOKES,

We don’t provide support over the phone. Please register on the support forum here: https://kriesi.at/support/register/. After that, then you can post your questions here: https://kriesi.at/support/forum/enfold/

Best regards,
Rikard

August 11, 2021 at 5:27 am in reply to: Critical Error When Updating to 4.8.6 #1316179

Rikard
Keymaster

Hi,

Thanks for that. We released a new version (4.8.6.1) of the theme earlier this week, could you try updating to that please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. I would recommend that you update on a staging version of the site first, in case you should have problems with this update too.

Best regards,
Rikard

August 11, 2021 at 5:23 am in reply to: Masonry Gallery Not Saving Images #1316177

Rikard
Keymaster

Hi,

Thanks for that. I see the same thing happening on my end, but I can’t reproduce the problem on test installation. First off, could you try updating the theme to the latest version (4.8.6.1) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If not, then please deactivate all plugins, to see if that changes anything.

Best regards,
Rikard

August 11, 2021 at 5:14 am in reply to: Warning: implode(): Invalid arguments passed #1316173

Rikard
Keymaster

Hi Gabriele,

Thanks for the update and clarification. We didn’t change anything on your site, but I’m glad to hear that things are working as they should. We’ll leave this thread open, in case you should have any further problems with your site.

Best regards,
Rikard

August 11, 2021 at 5:12 am in reply to: New Customer #1316172

Rikard
Keymaster

Hi Valerie,

Thanks for that. The WordPress login details you sent are working, but we would need FTP login details as well, in order to update the theme for you. Could you provide us with those details as well please? Also please verify that you have backups of the site.

Best regards,
Rikard

August 11, 2021 at 4:29 am in reply to: Blog posts won't display after updating to 4.8.6 #1316168

Rikard
Keymaster

Hi,

Thanks for that. I updated the parent theme to 4.8.6.1 and published a test post, and everything seems to be working as it should. Could you check and verify on your end too please?

Best regards,
Rikard

August 11, 2021 at 4:22 am in reply to: Videos from YouTube not working #1316165

Rikard
Keymaster

Hi,

Thanks for that. I found it on the backend, and it looks like the URL is giving the same error when I try it in a browser. I’m not sure which the regular URL for the video is, but you might need to try and embed it again.

Best regards,
Rikard

August 10, 2021 at 1:16 pm in reply to: change the width of the submenu items in the main menu #1316060

Rikard
Keymaster

Hey Austrianweb,

Could you post a link to where we can see the elements in question please? If you have a screenshot highlighting your intentions, then please share that with us as well.

Best regards,
Rikard

August 10, 2021 at 1:07 pm in reply to: Problems after Update 4.8.6 | Accordion & Seperator Padding #1316057

Rikard
Keymaster

Hi Daniela,

Thanks for the update. If you can provide us with a test installation, then that would be preferable. Also please make sure that you update the theme to the latest version (4.8.6.1).

Best regards,
Rikard

August 10, 2021 at 1:04 pm in reply to: problems with preview and backend error #1316052

Rikard
Keymaster

Hi,

Thanks for the update. I tried logging into your site, but the password link doesn’t display a password anymore. Please check it, or post a regular text password here in private instead.

Best regards,
Rikard

August 10, 2021 at 1:01 pm in reply to: After update: negative spacing creates more space #1316051

Rikard
Keymaster

Hi,

Thanks for the update. I see the same problem on your site, but I can’t reproduce it on a test installation using the current version of the theme (4.8.6.1), could you try updating to that please? The styling is there on your site, but it’s being overridden by what looks to be old CSS for some reason.

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 19,141 through 19,170 (of 93,420 total)

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