Page 632 – Support | Kriesi.at – Premium WordPress Themes

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August 24, 2021 at 6:28 am in reply to: Fatal error #1318079

Rikard
Keymaster

Hey zalazala2020,

Could you try updating the theme to the latest version (4.8.6.2) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If not, then please include admin WordPress login details in private, and let us know how we can reproduce the problem you are having.

Best regards,
Rikard

August 24, 2021 at 6:23 am in reply to: z-index blog posts image #1318078

Rikard
Keymaster

Hi,

Great, I’m glad that Nikko could help you out. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

August 24, 2021 at 6:19 am in reply to: Enfold/Enfold Child- pages only load after scrolling #1318077

Rikard
Keymaster

Hi,

Great, I’m glad that you got it working again. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

August 24, 2021 at 6:15 am in reply to: Empty text elements in the backend #1318075

Rikard
Keymaster

Hi,

Thanks for letting us know, I’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

August 24, 2021 at 5:57 am in reply to: Many Triggering Lightbox Gallery with Link on one website #1318073

Rikard
Keymaster

Hey Cherryadvertising,

I’m not sure I understand your question, could you try to explain your intentions a bit further please?

Best regards,
Rikard

August 24, 2021 at 5:52 am in reply to: Background image is not displayed anymore after update to Enfold 4.8.6.1 #1318072

Rikard
Keymaster

Hi sistemasvacunar,

Please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site.

Best regards,
Rikard

August 24, 2021 at 5:52 am in reply to: Background image is not displayed anymore after update to Enfold 4.8.6.1 #1318071

Rikard
Keymaster

Hi Bert,

Thanks for the update. I removed the filter I added, and I’m not seeing any changes on the front end of your site after that, the background images are still working. Could you check and verify on your end as well please?

Best regards,
Rikard

August 24, 2021 at 5:45 am in reply to: With which module can I realise this author slider? #1318068

Rikard
Keymaster

Hi,

Thanks for the update. I don’t really know what you mean unfortunately, could you try to explain what you are looking for a bit further please? If it’s not available in the theme by default, then you might have to look for a third party plugin or code to implement the functionality you are looking for.

Best regards,
Rikard

August 24, 2021 at 5:42 am in reply to: Design problem after update 4.8.6.1 #1318067

Rikard
Keymaster

Hey juaneriksson,

I’m not sure I understand what you have lost on your site, could you try to explain the problem a bit further please?

Best regards,
Rikard

August 24, 2021 at 5:39 am in reply to: How to add custom code for plugin to the Enfold child theme #1318066

Rikard
Keymaster

Hey StyleCreations,

Please try reaching out to the developers of the plugin in question for clarification. We can’t tell you exactly how that plugin works unfortunately.

Best regards,
Rikard

August 24, 2021 at 5:37 am in reply to: Slider Images are not shown- Blank white space with just the icons. #1318065

Rikard
Keymaster

Hey zweifelmedia,

Thanks for the login details. The anchor link in private was causing a jQuery error on your site. Special characters like ä are not allowed in anchor links, I changed it to an a, and your slider is working after that.

Best regards,
Rikard

August 24, 2021 at 5:24 am in reply to: Please help! I cannot update Enfold theme #1318063

Rikard
Keymaster

Hi Bob,

Thanks for the update. We’ll keep this thread open for you.

Best regards,
Rikard

August 24, 2021 at 5:23 am in reply to: Error 508 #1318062

Rikard
Keymaster

Hey alexledesma,

Thanks for the login details. When and where are you seeing 508 errors? I tried saving your theme options, but it didn’t work since the server returns a 400 error on the admin-ajax.php WordPress file. Do you have server logs which we can look at?

Best regards,
Rikard

August 24, 2021 at 5:04 am in reply to: Image loading issues #1318061

Rikard
Keymaster

Hi,

Thanks for the update, I understand the problem better now. I’m not seeing the same thing on the backend of your site, as is shown in your video though. For example, when navigating to Pages, I see the layout as in the screenshot in private. And the URL is different on my end as well, please see private again. I tried going from the front end and edit your front page, but the layout is not the same there either. Do you know why that is?

Best regards,
Rikard

August 24, 2021 at 4:45 am in reply to: 500 internal server error occured #1318059

Rikard
Keymaster

Hi Ayumi,

Thanks for the update. Could you please enable debug mode, so that we can copy the content of the problem page to a test page? https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode. We can do it for you, if you give us permission to do so.

Best regards,
Rikard

August 24, 2021 at 4:33 am in reply to: Issues with WordPress 5.8 – V #1318058

Rikard
Keymaster

Hi,

I checked your site, but it looks to be working as it should on my end. Could you post a screenshot of the problem please? Also please include admin WordPress login details in private, in case we should need to check the backend of your site.

Best regards,
Rikard

August 24, 2021 at 4:30 am in reply to: Customize Order-Received Page And Drop Down List on Checkout Page #1318057
Rikard
Keymaster
Hi,

Please try this in Quick CSS for the dropdown:
```
#zona span {
  font-family: 'Open Sans';
  font-size: 12px;
}
```
I’m not sure where we can see the Gracias… text though, do we have to go through with the order?

Best regards,
Rikard
August 24, 2021 at 4:23 am in reply to: full page slider #1318056

Rikard
Keymaster

Hey ymsadv,

I had a look at your site, but I’m not sure I understand what exactly you are looking to change? If you want greater control over the images in the slider on mobile devices, then you can copy the slider and use different images in the copy. You can hide/show your sliders for different screen sizes in the Advanced tab in the theme options.

Best regards,
Rikard

August 23, 2021 at 2:49 pm in reply to: i can't get theme update alerts anymore and can't select Elements Layout… #1317980

Rikard
Keymaster

Hi,

Thanks for the update. Did you make sure that the token has the correct permissions? https://kriesi.at/documentation/enfold/theme-registration/#toggle-id-5

Best regards,
Rikard

August 23, 2021 at 2:43 pm in reply to: Empty text elements in the backend #1317979

Rikard
Keymaster

Hi,

Great, I’m glad that you got things working again, and thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

August 23, 2021 at 2:41 pm in reply to: Avia Builder not working #1317977

Rikard
Keymaster

Hi,

Thanks for the update. What exactly is wrong on your front page? Please try to explain the problem a bit further, or post screenshots highlighting it.

Best regards,
Rikard

August 23, 2021 at 2:39 pm in reply to: Woocommerce shipping section size #1317976

Rikard
Keymaster

Hi,

Great, I’m glad that we could help. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

August 23, 2021 at 2:37 pm in reply to: Headings and bodytext not shown in correct font-family on mobile devices #1317975

Rikard
Keymaster

Hi,

Thanks for the update, I can’t see any login details in this thread though. Please try sending them again, and make sure that you write something in the public box as well.

Best regards,
Rikard

August 23, 2021 at 2:34 pm in reply to: Remove h3 from masonry gallery #1317974

Rikard
Keymaster

Hi,

Thanks for helping out @guenni007 :-)

Best regards,
Rikard

August 23, 2021 at 2:33 pm in reply to: Define a global constant #1317973

Rikard
Keymaster

Hi,

Thanks for the update. I’m not sure exactly what you mean by your message, but if you are looking to create something like that, then you would have to write it yourself, since it would be out of scope of theme support.

Best regards,
Rikard

August 23, 2021 at 2:31 pm in reply to: Nach WordPress Update auf 4.8 Fehlermeldung #1317972

Rikard
Keymaster

Hi,

Thanks for helping out @guenni007 :-)

Best regards,
Rikard

August 23, 2021 at 7:22 am in reply to: Widgets Area geschrottet #1317924

Rikard
Keymaster

Hi Abrahamson,

Could you try updating the theme to the latest version (4.8.6.2) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

Best regards,
Rikard

August 23, 2021 at 7:21 am in reply to: Mixed Menu (Main & On Page Menu) #1317922

Rikard
Keymaster

Hi Abrahamson,

I’m not sure I fully understand the problem you are having, maybe because of a poor Google translation. Do you want to add the anchor links to your regular menu?

Best regards,
Rikard

August 23, 2021 at 7:14 am in reply to: Support using the theme #1317919

Rikard
Keymaster

Hi,

Thanks for the update. The login details you posted for your site are working, I’m not sure I understand what you need help with though?

Best regards,
Rikard

August 23, 2021 at 7:08 am in reply to: Content in icon box not shown #1317918

Rikard
Keymaster

Hi,

Great, I’m glad that you got it working. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard
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Posts

Viewing 30 posts - 18,931 through 18,960 (of 93,569 total)

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