Page 613 – Support | Kriesi.at – Premium WordPress Themes

Forum Replies Created

Viewing 30 posts - 18,361 through 18,390 (of 93,423 total)

← 1 2 3 … 612 613 614 … 3,113 3,114 3,115 →

Author

Posts
September 14, 2021 at 12:57 pm in reply to: Specific height in color section #1320892

Rikard
Keymaster

Hi ssssheff,

Thanks for sharing your solution, it’s much appreciated :-)

Best regards,
Rikard

September 14, 2021 at 12:55 pm in reply to: Something is deleting my Enfold files; anyone else seeing files just vanishing? #1320891

Rikard
Keymaster

Hi,

Great, I’m glad that we could help :-)

Please let us know if you should need any further help from us.

Best regards,
Rikard

September 14, 2021 at 12:53 pm in reply to: Custom Element and Button Row #1320890

Rikard
Keymaster

Hi Barbara,

I created an example with two buttons on your site, what did not work with that element? I tried logging into your site again, but it seems like it’s deleted? If you need further help with this, then please provide a space where we can see the actual problem.

Best regards,
Rikard

September 14, 2021 at 6:40 am in reply to: Issues with Enfold mobile menu and accordions #1320844

Rikard
Keymaster

Hi,

Thanks for the update. Enfold comes with its own layout builder, yes. If you create a new page, then you will see a blue button reading Advanced Layout Editor. If you click on that, it should load the Enfold Layout Builder, so that you can check it out. Enfold does not have official support for any third party layout builders unfortunately.

Best regards,
Rikard

September 14, 2021 at 6:36 am in reply to: menu center #1320842

Rikard
Keymaster

Hi Franz,

Great, I’m glad that Mike could help you out. I’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

September 14, 2021 at 6:28 am in reply to: Masonry Gallery Distance between images at Mobile #1320839

Rikard
Keymaster

Hey Austrianweb,

Could you post a link to where we can see the element in question please?

Best regards,
Rikard

September 14, 2021 at 6:27 am in reply to: Enfold multiple licenses #1320838

Rikard
Keymaster

Hey StefanoCastelli,

That is still valid. We need to comply with Envato platform rules, so we can’t really chose our own selling methods.

Best regards,
Rikard

September 14, 2021 at 6:21 am in reply to: How-To Change Background Colour at Sub-Menue on Scroll-Down behaviour #1320837

Rikard
Keymaster

Hi Alex,

It’s likely since you are using !important in your CSS, could you try to remove that part for the background for example? If you need further help, then please post a link to where we can see the actual elements on your site.

Best regards,
Rikard

September 14, 2021 at 6:14 am in reply to: Background images content section disappeared/not displayed after update #1320836

Rikard
Keymaster

Hi,

Thanks for the update. I can’t reproduce the problem you are describing on my end though, the background image on the page in private is displaying fine in both regular and incognito browser windows, and file compression is still active. Could you try checking in a different browser, or try a private/incognito browser window please?

Best regards,
Rikard

September 14, 2021 at 6:09 am in reply to: Different views in logged-in and logged-out condition #1320834

Rikard
Keymaster

Hi Christiane,

If the option to delete the old JS and CSS files is active in the theme options, then those files will be regenerated each time you change something in the theme options. That might not work all that well if you have caching plugins active, so if you intend on keeping your caching plugin, then please keep that option turned off during normal operation of your site.

Best regards,
Rikard

September 14, 2021 at 6:03 am in reply to: Design problem after update 4.8.6.1 #1320833

Rikard
Keymaster

Hi,

Thanks for the update. I’m not sure why the backgrounds are not showing, but I’m seeing error messages coming from some of your plugins. Does it make any difference if you deactivate all plugins? If not, then please activate the Appearance->Theme Editor functionality on your site, or share FTP login details with us in private.

Best regards,
Rikard

September 14, 2021 at 5:14 am in reply to: Critical Error whenever i enable Enfold Theme #1320826

Rikard
Keymaster

Hi,

Thanks for the login details. Could you share FTP login details with us in private as well, so that we can try to upload a fresh copy of the theme please? Your theme options are breaking, but I’m not sure why unfortunately.

Best regards,
Rikard

September 14, 2021 at 5:11 am in reply to: All new updates on frontpage to generate an excel sheet or email? #1320823

Rikard
Keymaster

Hi,

Thanks for the update, I’ll go ahead and close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

September 14, 2021 at 5:03 am in reply to: Logo Size #1320821

Rikard
Keymaster

Hi,

Thanks for that. I changed the URL of your logo in the theme option, and it’s using the original image size now, please review your site.

Best regards,
Rikard

September 14, 2021 at 4:58 am in reply to: Warning: Creating default object from empty value in /homepages/wp-content/theme #1320820

Rikard
Keymaster

Hi,

Great, I’m glad that you got thing working, and thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

September 14, 2021 at 4:52 am in reply to: Site is broken after theme is installed #1320819

Rikard
Keymaster

Hi,

Thanks for that. I can’t really see anything interesting in the log file though, but the theme doesn’t cause 503 errors by default, so the problem is likely local to your site or server environment. Did you try reaching out to your hosting provider? If not, then please try doing so, or try following this: https://www.ionos.com/digitalguide/hosting/technical-matters/http-503-how-to-fix-website-errors/

Best regards,
Rikard

September 14, 2021 at 4:22 am in reply to: Already configured Contact form 7 integration with Enfold Newsletter and Contact #1320817

Rikard
Keymaster

Hi,

Thanks for the update. I’m still not sure I understand your intentions, but Contact Form 7 and the Contact Form element in Enfold are not compatible with each other, you would have to use one or the other. If you want to use your Contact Form 7 form, then please try adding it in a text or code block element using the shortcode you referred to.

Best regards,
Rikard

September 13, 2021 at 10:18 am in reply to: Update safe or not? #1320689

Rikard
Keymaster

Hi Marcus,

We can’t say for sure if your site will break or not unfortunately, could you try updating on a staging site first please?

Best regards,
Rikard

September 13, 2021 at 10:06 am in reply to: Change size of hotspots #1320685
Rikard
Keymaster
Hi KeesKaas,

Please try the following in Quick CSS under Enfold->General Styling:
```
.av-image-hotspot-pulse {
    height: 84px;
    width: 84px;
    top: -28px;
    left: -29px;
}
```
Then adjust the numbers to your liking.

Best regards,
Rikard
September 13, 2021 at 10:00 am in reply to: New update install – warnings and issues #1320684

Rikard
Keymaster

Hi,

Thanks for the update. Do the warnings in question appear if you activate a different theme? Please check that you have debugging turned off in WordPress as well: https://wordpress.org/support/article/debugging-in-wordpress/

Best regards,
Rikard

September 13, 2021 at 9:56 am in reply to: responsive table settings #1320681

Rikard
Keymaster

Hi,

Thanks for letting us know, I’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

September 13, 2021 at 9:55 am in reply to: Responsive Burger Menu settings #1320680
Rikard
Keymaster
Hi,

Thanks for the clarification, please try this CSS:
```
#av-burger-menu-ul .sub-menu .sub-menu li a {
  font-size: 16px;
}
```
You will likely have to remove the !important part of the CSS you posted in your first post.

Best regards,
Rikard
September 13, 2021 at 9:50 am in reply to: Reddit logo not in the center of circle #1320677
Rikard
Keymaster
Hey tinagianna,

Please try the following in Quick CSS under Enfold->General Styling:
```
span.av-kt6wwkba-4884fbf036b076e33f110e99b2999764:before {
    margin-left: -5px;
}
```
Best regards,
Rikard
September 13, 2021 at 9:48 am in reply to: Resize image mobile #1320675

Rikard
Keymaster

Hey capoleader,

Where can we see the problem you are having?

Best regards,
Rikard

September 13, 2021 at 9:47 am in reply to: How to make buttons more rounder #1320673

Rikard
Keymaster

Hi,

I can’t see the class I suggested that you add to the element on your page, which class did you use? If you didn’t add a class, then please try doing to first of all.

Best regards,
Rikard

September 13, 2021 at 9:45 am in reply to: Reducing big text gap on mobile for timeline #1320671
Rikard
Keymaster
Hi,

Thanks for the update. Please try this instead:
```
@media only screen and (max-width: 989px) {
.av-no-preview ul.avia-timeline-vertical li {
    padding: 0 !important;
}
.av-no-preview .avia-timeline-vertical .av-milestone-date {
    margin-left: 80px;
}
}
```
Best regards,
Rikard
September 13, 2021 at 9:42 am in reply to: Problem with Thrive Architect pages (text below the page) #1320670

Rikard
Keymaster

Hi,

Great, I’m glad that you got it working. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

September 13, 2021 at 9:41 am in reply to: Double click issue #1320669

Rikard
Keymaster

Hi Sam,

Could you try updating the theme to the latest version (4.8.6.2) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

Best regards,
Rikard

September 13, 2021 at 9:38 am in reply to: update Enfold 4.8.6.2 #1320667

Rikard
Keymaster

Hi Matti,

Thanks for the update. The FTP login details are working, but I’m not sure where we can see the server debug logs?

I couldn’t find the page you are referring to, but I did check the page in private. I tried editing a few text blocks, but I can’t see any problems doing that. Please provide us with test page, or further instructions on how to reproduce the problem you are seeing on your end.

Best regards,
Rikard

September 13, 2021 at 9:30 am in reply to: Different views in logged-in and logged-out condition #1320666

Rikard
Keymaster

Hi,

Thanks for that. I toggled the file compression options under Enfold->Performance, and activated the option to delete old CSS and JS files as well. Then I cleared the cache from your caching plugin, and it’s showing as it should after that. If you should have similar problems in the future, then please try doing what I did first of all.

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 18,361 through 18,390 (of 93,423 total)

← 1 2 3 … 612 613 614 … 3,113 3,114 3,115 →