Page 600 – Support | Kriesi.at – Premium WordPress Themes

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October 6, 2021 at 6:32 am in reply to: Enfold Showcase #1323715

Rikard
Keymaster

Hi darkfall1995,

Thanks for sharing and for using Enfold :-)

Best regards,
Rikard

October 6, 2021 at 6:29 am in reply to: Footer has disapeared but all settings look normal #1323714

Rikard
Keymaster

Hi whtmsting1,

Updating the the content of header.php has worked for all other users, so we would have to verify that you have done it correctly. To be able to do that, we would need FTP access. If you can’t give us FTP access, then please try copying header.php from your parent to the theme again, and add back your customisations after that.

Best regards,
Rikard

October 6, 2021 at 6:25 am in reply to: Enfold Fatal Error: Avia_Popup_Templates::get_border_styles_options() #1323713

Rikard
Keymaster

Hi,

Thanks for the update. I see that you are currently running version 4.7.6.4, which version is giving you these problems? Does it work if you use version 4.8.6.3?

Best regards,
Rikard

October 6, 2021 at 6:10 am in reply to: can not save changes to page #1323712

Rikard
Keymaster

Hi,

Great, I’m glad that you got it working, and thanks for the update. If you need further help, then please include login details for the htaccess prompt which appears before the actual WordPress login page as well.

Best regards,
Rikard

October 6, 2021 at 5:58 am in reply to: Logo Missing Quick Fix #1323711

Rikard
Keymaster

Hi newmediologo,

Great, I’m glad that you got things working, and sorry for the problem.

Best regards,
Rikard

October 6, 2021 at 5:48 am in reply to: last upgrade logo change #1323710

Rikard
Keymaster

Hi annaritadallari,

I tried logging into your site again, but it’s still asking for 2 factor authentication:

Autenticazione a 2 fattori

Per accedere, inserisci il codice di verifica dalla tua app Authenticator:

Codice di autenticazione:

How can we get past that, so that we can access your site?

Best regards,
Rikard

October 6, 2021 at 5:45 am in reply to: Contact form Send mail #1323709

Rikard
Keymaster

Hey Beat,

Where can we see and reproduce the problem you are having?

Best regards,
Rikard

October 6, 2021 at 5:43 am in reply to: Upload version in subdomain #1323708

Rikard
Keymaster

Hey sistemasvacunar,

I’m not sure I understand your exact setup, but it sounds like you should be able to update from the WordPress backend.

Best regards,
Rikard

October 6, 2021 at 5:39 am in reply to: Enfold 4.8.6.3 – Table of Contents doesn't work #1323707

Rikard
Keymaster

Hi,

Great, I’m glad that Günter could help you out. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

October 6, 2021 at 5:31 am in reply to: Expired licence key #1323706

Rikard
Keymaster

Hi again,

Here’s a link to the sticky post: https://kriesi.at/support/topic/new-support-forum-policy-implemented-valid-tf-support-period-now-required/

Best regards,
Rikard

October 6, 2021 at 5:12 am in reply to: Expired licence key #1323704

Rikard
Keymaster

Hi,

Thanks for the update. Kriesi did explain why this was implemented in our internal communication channel:

The main reason is basically that it is long overdue since ThemeForest requires it from its authors, and I was asked to finally comply with this rule

But I do agree with you that we should be more transparent as to why this was implemented, I will create a sticky post which should hopefully explain this to all other users.

Best regards,
Rikard

October 6, 2021 at 4:59 am in reply to: cURL error 60: SSL certificate problem: certificate has expired #1323702

Rikard
Keymaster

Hi,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

October 6, 2021 at 4:45 am in reply to: Preview Page with different content #1323700

Rikard
Keymaster

Hi,

Thanks for that. I enabled debug mode for you, and copied the content to a new test page, please see private. It looks to be working as it should on that page?

Best regards,
Rikard

October 6, 2021 at 4:16 am in reply to: Templates import issue #1323699

Rikard
Keymaster

Hey mgyura,

Could you give us access to both sites in private, so that we can have a closer look please?

Best regards,
Rikard

October 6, 2021 at 4:14 am in reply to: Tab section jumps around & fixed size of customer recommendation #1323698

Rikard
Keymaster

Hi,

Thanks for that, we can view the page now. The 3/5 element which contains the contact form has the same ID as the tab section link, could you try removing the ID from the 3/5, or change it to a different ID please?

Best regards,
Rikard

October 5, 2021 at 12:22 pm in reply to: last upgrade logo change #1323619
Rikard
Keymaster
Hey annaritadallari,

Your site is asking for 2 factor authentication:
```
Autenticazione a 2 fattori

Per accedere, inserisci il codice di verifica dalla tua app Authenticator:
```
Please share that with us in private as well.

Best regards,
Rikard
October 5, 2021 at 12:16 pm in reply to: Logo in Header missing after upgrade #1323614

Rikard
Keymaster

Hi Dare_Care,

Please replace the content of /enfold/framework/php/class-svg-images.php with this: https://github.com/KriesiMedia/enfold-library/blob/master/temp_fixes/Enfold_4_8_6_4/framework/class-svg-images.php

Best regards,
Rikard

October 5, 2021 at 11:29 am in reply to: Logo disappeared from header after Enfold 4.8.6.4 update #1323610

Rikard
Keymaster

Hi annaritadallari,

Please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site.

Best regards,
Rikard

October 5, 2021 at 11:25 am in reply to: Logo in Header missing after upgrade #1323608

Rikard
Keymaster

Hi Ron,

Thanks for the FTP details, and sorry for the problem. We found the problem and implemented a fix for it on your site, please review it.

Best regards,
Rikard

October 5, 2021 at 11:09 am in reply to: Logo disappeared from header after Enfold 4.8.6.4 update #1323604

Rikard
Keymaster

Hey photographie-tous-azimuts,

Sorry for the problem, and thanks for the login details. We just found the cause of this problem, and I’ve implemented the fix on your site.

Best regards,
Rikard

October 5, 2021 at 6:08 am in reply to: Masonry showing old catagories #1323580

Rikard
Keymaster

Hi,

Great, I’m glad that you found the problem, and thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

October 5, 2021 at 6:05 am in reply to: Problemi con inserimento video #1323579

Rikard
Keymaster

Hi Cristina,

Thanks for the update. I can’t see a Video element on the post you linked to though. Could you add it back, or create a test post or page please?

Best regards,
Rikard

October 5, 2021 at 5:59 am in reply to: Critical error #1323578

Rikard
Keymaster

Hi Erin,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

October 5, 2021 at 5:53 am in reply to: Non-child theme header issues on mobile #1323577

Rikard
Keymaster

Hey Ralph,

It seems like something has gone wrong with the logo in the latest version of the theme. I see that you are still running 4.8.6.3, please hold off with updating until the next version of the theme is available.

Best regards,
Rikard

October 5, 2021 at 5:50 am in reply to: Schriftart wird mobil anders angezeigt #1323576

Rikard
Keymaster

Hey NicFridge0904,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

October 5, 2021 at 5:16 am in reply to: Logo Missing Quick Fix #1323575

Rikard
Keymaster

Hi rehgold and manhattanctr,

If you need further help with your sites, then please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your sites.

Best regards,
Rikard

October 5, 2021 at 5:10 am in reply to: Product image on single product page is not showing #1323574

Rikard
Keymaster

Hey anatassa,

Do you have any lazy load plugins or similar which might be causing that to happen? If you need further help, then please include admin WordPress login details in private.

Best regards,
Rikard

October 5, 2021 at 4:55 am in reply to: Expired licence key #1323573

Rikard
Keymaster

Hey Ian,

You need a valid support period to access the support forum from now on, please refer to this on how to extend your support: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

Best regards,
Rikard

October 5, 2021 at 4:46 am in reply to: Tab section jumps around & fixed size of customer recommendation #1323570
Rikard
Keymaster
Hey Eggzentrisch,

Please try this in Quick CSS for the moving testimonials:
```
.page-id-143 #av_section_2 .avia-testimonial {
    height: 250px;
    min-height: 250px;
}
```
We can’t view the second page though, since it doesn’t seem accessible:

Wegen Wartungsarbeiten ist diese Website kurzzeitig nicht verfügbar. Schau in einer Minute nochmal vorbei

Best regards,
Rikard
October 5, 2021 at 4:38 am in reply to: Request Entity Too Large #1323568

Rikard
Keymaster

Hi Erin,

This is likely a server settings which needs to be adjusted, please try reaching out to your hosting provider to get that done. If you need further help from us, then please include admin WordPress login details in private.

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 17,971 through 18,000 (of 93,423 total)

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