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Hi whtmsting1,
Updating the the content of header.php has worked for all other users, so we would have to verify that you have done it correctly. To be able to do that, we would need FTP access. If you can’t give us FTP access, then please try copying header.php from your parent to the theme again, and add back your customisations after that.
Best regards,
RikardOctober 6, 2021 at 6:25 am in reply to: Enfold Fatal Error: Avia_Popup_Templates::get_border_styles_options() #1323713Hi,
Thanks for the update. I see that you are currently running version 4.7.6.4, which version is giving you these problems? Does it work if you use version 4.8.6.3?
Best regards,
RikardHi,
Great, I’m glad that you got it working, and thanks for the update. If you need further help, then please include login details for the htaccess prompt which appears before the actual WordPress login page as well.
Best regards,
RikardHi newmediologo,
Great, I’m glad that you got things working, and sorry for the problem.
Best regards,
RikardHi annaritadallari,
I tried logging into your site again, but it’s still asking for 2 factor authentication:
Autenticazione a 2 fattori
Per accedere, inserisci il codice di verifica dalla tua app Authenticator:
Codice di autenticazione:
How can we get past that, so that we can access your site?
Best regards,
RikardHey Beat,
Where can we see and reproduce the problem you are having?
Best regards,
RikardHey sistemasvacunar,
I’m not sure I understand your exact setup, but it sounds like you should be able to update from the WordPress backend.
Best regards,
RikardHi,
Great, I’m glad that Günter could help you out. Please let us know if you should need any further help on the topic or if we can close it.
Best regards,
RikardHi again,
Here’s a link to the sticky post: https://kriesi.at/support/topic/new-support-forum-policy-implemented-valid-tf-support-period-now-required/
Best regards,
RikardHi,
Thanks for the update. Kriesi did explain why this was implemented in our internal communication channel:
The main reason is basically that it is long overdue since ThemeForest requires it from its authors, and I was asked to finally comply with this rule
But I do agree with you that we should be more transparent as to why this was implemented, I will create a sticky post which should hopefully explain this to all other users.
Best regards,
RikardOctober 6, 2021 at 4:59 am in reply to: cURL error 60: SSL certificate problem: certificate has expired #1323702Hi,
Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.
Best regards,
RikardHi,
Thanks for that. I enabled debug mode for you, and copied the content to a new test page, please see private. It looks to be working as it should on that page?
Best regards,
RikardHey mgyura,
Could you give us access to both sites in private, so that we can have a closer look please?
Best regards,
RikardOctober 6, 2021 at 4:14 am in reply to: Tab section jumps around & fixed size of customer recommendation #1323698Hi,
Thanks for that, we can view the page now. The 3/5 element which contains the contact form has the same ID as the tab section link, could you try removing the ID from the 3/5, or change it to a different ID please?
Best regards,
RikardHey annaritadallari,
Your site is asking for 2 factor authentication:
Autenticazione a 2 fattori Per accedere, inserisci il codice di verifica dalla tua app Authenticator:Please share that with us in private as well.
Best regards,
RikardHi Dare_Care,
Please replace the content of /enfold/framework/php/class-svg-images.php with this: https://github.com/KriesiMedia/enfold-library/blob/master/temp_fixes/Enfold_4_8_6_4/framework/class-svg-images.php
Best regards,
RikardOctober 5, 2021 at 11:29 am in reply to: Logo disappeared from header after Enfold 4.8.6.4 update #1323610Hi annaritadallari,
Please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site.
Best regards,
RikardHi Ron,
Thanks for the FTP details, and sorry for the problem. We found the problem and implemented a fix for it on your site, please review it.
Best regards,
RikardOctober 5, 2021 at 11:09 am in reply to: Logo disappeared from header after Enfold 4.8.6.4 update #1323604Hey photographie-tous-azimuts,
Sorry for the problem, and thanks for the login details. We just found the cause of this problem, and I’ve implemented the fix on your site.
Best regards,
RikardHi,
Great, I’m glad that you found the problem, and thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.
Best regards,
RikardHi Cristina,
Thanks for the update. I can’t see a Video element on the post you linked to though. Could you add it back, or create a test post or page please?
Best regards,
RikardHi Erin,
Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.
Best regards,
RikardHey Ralph,
It seems like something has gone wrong with the logo in the latest version of the theme. I see that you are still running 4.8.6.3, please hold off with updating until the next version of the theme is available.
Best regards,
RikardHey NicFridge0904,
Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.
Best regards,
RikardHi rehgold and manhattanctr,
If you need further help with your sites, then please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your sites.
Best regards,
RikardOctober 5, 2021 at 5:10 am in reply to: Product image on single product page is not showing #1323574Hey anatassa,
Do you have any lazy load plugins or similar which might be causing that to happen? If you need further help, then please include admin WordPress login details in private.
Best regards,
RikardHey Ian,
You need a valid support period to access the support forum from now on, please refer to this on how to extend your support: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Best regards,
RikardOctober 5, 2021 at 4:46 am in reply to: Tab section jumps around & fixed size of customer recommendation #1323570Hey Eggzentrisch,
Please try this in Quick CSS for the moving testimonials:
.page-id-143 #av_section_2 .avia-testimonial { height: 250px; min-height: 250px; }We can’t view the second page though, since it doesn’t seem accessible:
Wegen Wartungsarbeiten ist diese Website kurzzeitig nicht verfügbar. Schau in einer Minute nochmal vorbei
Best regards,
Rikard -
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