Page 6 – Support | Kriesi.at – Premium WordPress Themes

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Viewing 30 posts - 151 through 180 (of 93,486 total)

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Posts
January 31, 2026 at 2:00 pm in reply to: Upgrade Question #1494539

Rikard
Keymaster

Hi,

Thanks for helping out @guenni007 :-)

Best regards,
Rikard

January 31, 2026 at 1:59 pm in reply to: Not able to update the Enfold theme #1494538

Rikard
Keymaster

Hey michellebc,

Please follow this: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

January 30, 2026 at 10:15 am in reply to: I am not able to post question in the forums #1494516

Rikard
Keymaster

Hi,

Thanks for the clarification. I logged in using your account, and opening new tickets is working as it should. Note that you have to go to a sub forum, like Enfold, in order to open a new ticket. https://imgur.com/a/AnoSPNb
You can also use this link to open a new ticket.

Best regards,
Rikard

January 29, 2026 at 8:36 am in reply to: Yith Booking calendar conflict ui-icons_444444_256x240.png #1494487
Rikard
Keymaster
Hey koomo,

I’m not sure how this is theme related, but the location of the image is in the code that you posted:
```
/wp-content/plugins/yith-woocommerce-booking-premium/assets/css/images/ui-icons_444444_256x240.png
```
Go to the root of your WordPress installation using FTP, then follow the folder structure in the code.

Best regards,
Rikard
January 29, 2026 at 8:33 am in reply to: I am not able to post question in the forums #1494486

Rikard
Keymaster

Hi,

Thanks for that. You have a valid support period and you can login to your account, I’m not sure exactly what you need help with?

Best regards,
Rikard

January 29, 2026 at 8:31 am in reply to: neue Support Lizenz #1494485

Rikard
Keymaster

Hi,

You need to go to the Enfold sub forum, then click this button: https://imgur.com/a/AnoSPNb, or use this link to open a new thread.

Best regards,
Rikard

January 28, 2026 at 6:39 pm in reply to: PHP Version compatibility #1494451

Rikard
Keymaster

Hey nancyT,

Enfold is compatible with all new PHP versions. If you are having problems, then make sure that you are running the latest version (7.1.3) https://kriesi.at/documentation/enfold/theme-update/.

Best regards,
Rikard

January 28, 2026 at 6:37 pm in reply to: I am not able to post question in the forums #1494449

Rikard
Keymaster

Hey Michelle,

Thanks for reaching out to us. Are you not able to login to the support forum? If so, then which details are you using? Do you have a valid support period? https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

Best regards,
Rikard

January 28, 2026 at 6:30 pm in reply to: neue Support Lizenz #1494447

Rikard
Keymaster

Hi,

I’ve logged in with your user twice, and there’s is no problem with starting new topic. Please trying logging out and in again, or try a different browser.

Best regards,
Rikard

January 28, 2026 at 4:02 pm in reply to: Faulty function in the theme? #1494438

Rikard
Keymaster

Hi,

Thanks for that. I see that there’s a lot of custom code added in the child theme. Does the same notices appear if you activate the parent theme?

Best regards,
Rikard

January 28, 2026 at 3:58 pm in reply to: Plugin Meow AI Engine – Chatbot Popup is covered by Enfold elements on website #1494437

Rikard
Keymaster

Hi,

Great, I’m glad that Ismael could help you out. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

January 28, 2026 at 3:57 pm in reply to: Matomo Integration #1494436

Rikard
Keymaster

Hi,

Thanks for your feedback, it’s much appreciated. We’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

January 28, 2026 at 12:36 pm in reply to: neue Support Lizenz #1494427

Rikard
Keymaster

Hi,

I added your purchase code again on the forum, and that seems to have worked. Please try logging in again.

Best regards,
Rikard

January 28, 2026 at 9:47 am in reply to: Column Styling not appearing #1494418

Rikard
Keymaster

Hi,

I’m not sure if I can see the problem on my end, please share a screenshot highlighting what you are seeing on your end.

Best regards,
Rikard

January 27, 2026 at 6:56 pm in reply to: Google Font: Couldn´t add the font because the server didnt´t respond #1494390

Rikard
Keymaster

Hey ebenanders,

Maybe this will help you out? https://kriesi.at/support/topic/unable-to-import-font/

Best regards,
Rikard

January 27, 2026 at 6:53 pm in reply to: Few Content Element not showing up for editing and few errors appearing #1494389

Rikard
Keymaster

Hey Naveena,

I can’t see any theme references in the warnings/notices that you posted. Did you try to temporarily deactivate all plugins and remove any custom code that you might have added?

Best regards,
Rikard

January 27, 2026 at 6:51 pm in reply to: Images Disappeared on Website #1494388

Rikard
Keymaster

Hi,

The images are appearing on my end now. I’m guessing that the cache finally cleared.

Best regards,
Rikard

January 27, 2026 at 6:49 pm in reply to: heading font not working #1494387

Rikard
Keymaster

Hi,

Thanks for helping out @guenni007 :-)

Best regards,
Rikard

January 27, 2026 at 2:40 pm in reply to: heading font not working #1494374

Rikard
Keymaster

Hi,

Thanks for that, but I’m still seeing the correct font. I checked on my phone as well, and it’s displaying as it should there too. There’s nothing in the theme which would serve different fonts for different users, or not at all for some.

Best regards,
Rikard

January 27, 2026 at 2:36 pm in reply to: How to enable automatic updates for the Enfold theme? #1494373

Rikard
Keymaster

Hey zdenkab,

Please refer to this: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

January 27, 2026 at 11:14 am in reply to: Error when logging in and out #1494366

Rikard
Keymaster

Hi,

Thanks for the update. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

January 27, 2026 at 8:53 am in reply to: contact forms not sending anymore #1494360

Rikard
Keymaster

Hi,

They all do the same thing basically. If there is a problem with sending emails on your site, then I would recommend that you reach out to your hosting provider or try using an SMTP plugin instead of changing plugins.

Best regards,
Rikard

January 27, 2026 at 8:51 am in reply to: heading font not working #1494359

Rikard
Keymaster

Hi,

Thanks for that, but I still can’t see any problems on my end. If you need further help, then we’ll need a sure way of reproducing the results that you are seeing on your end.

Best regards,
Rikard

January 27, 2026 at 8:48 am in reply to: Error when logging in and out #1494358

Rikard
Keymaster

Hey schweg33,

I don’t see anything related to Enfold in those warnings. Did you try to temporarily deactivate all plugins and remove any custom code that you might have added? You can also turn off debugging messages on the front end: https://wordpress.org/support/article/debugging-in-wordpress/

Best regards,
Rikard

January 26, 2026 at 5:11 pm in reply to: Phone mandatory in Woocommerce #1494346
Rikard
Keymaster
Hey Gianluca,

Google Gemini suggested this:
```
add_filter( 'woocommerce_billing_fields', 'custom_override_billing_fields' );
function custom_override_billing_fields( $fields ) {
    $fields['billing_phone']['required'] = true;
    return $fields;
}
```
Please note that we can’t provide support for general questions about WooCommerce for example.

Best regards,
Rikard
January 26, 2026 at 5:07 pm in reply to: Having one toggle open at time across several accordions #1494345

Rikard
Keymaster

Hi,

Thanks for helping out @guenni007 :-)

Best regards,
Rikard

January 26, 2026 at 4:23 pm in reply to: Actualilzaciones del tema #1494341

Rikard
Keymaster

Hey JAVIER,

Please refer to this: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

January 26, 2026 at 4:21 pm in reply to: contact forms not sending anymore #1494339

Rikard
Keymaster

Hey Munford,

The forms seem to be using Contact Form 7, did you try referring to their documentation? We cannot provide support for third party plugins.

Best regards,
Rikard

January 26, 2026 at 4:18 pm in reply to: individualize shop with enfold layout builder #1494338

Rikard
Keymaster

Hey christina495,

The Enfold layout builder is not available for the shop page unfortunately, you would have to use the default WordPress editor for that page.

Best regards,
Rikard

January 26, 2026 at 4:17 pm in reply to: top bar icon padding #1494337

Rikard
Keymaster

Hi,

Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 151 through 180 (of 93,486 total)

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