Page 6 – Support | Kriesi.at – Premium WordPress Themes

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Viewing 30 posts - 151 through 180 (of 90,946 total)

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December 6, 2024 at 7:25 pm in reply to: General styling is not working #1473123

Rikard
Keymaster

Hi,

Thanks for the clarification. I see a 406 server error on the file in private when doing that. I’m not sure why that is happening, so you would have to reach out to your hosting provider to check why the server is responding with that error code.

A 406 Not Acceptable status code means that the server is unable to provide a response that matches the client’s requested format, typically specified in the Accept header of the request.

The first step you might want to try is to install a valid SSL certificate, as that might be the cause of the problem.

Best regards,
Rikard

December 6, 2024 at 7:21 pm in reply to: Woocommerce eshop displaying empty #1473122

Rikard
Keymaster

Hi,

Thanks for the update. There’s nothing in the theme which would randomly show or not show content, so we will need to see the actual problem in order to help you out further.

Best regards,
Rikard

December 6, 2024 at 3:54 pm in reply to: Woocommerce eshop displaying empty #1473113

Rikard
Keymaster

Hey wlashack,

This is not a known problem and we haven’t had any other users report it either. The page you linked to is loading fine on my end, is there a way to reproduce the results that you are seeing on your end?

Best regards,
Rikard

December 6, 2024 at 3:51 pm in reply to: MEGA MENU COLUMNS #1473112

Rikard
Keymaster

Hi,

Thanks for the update. Could you post a link to where we can see the elements in question please?

Best regards,
Rikard

December 6, 2024 at 3:50 pm in reply to: Blank page for editing a page since latest update #1473111

Rikard
Keymaster

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

December 6, 2024 at 3:49 pm in reply to: Contact form email with an umlaut #1473110

Rikard
Keymaster

Hey Diana,

If you create a test page and use a contact form plugin like Contact Form 7 for example, does it work then?

Best regards,
Rikard

December 6, 2024 at 3:48 pm in reply to: Site theme does not work from the first load #1473109

Rikard
Keymaster

Hi,

Thanks for letting us know. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

December 6, 2024 at 12:05 pm in reply to: General styling is not working #1473098

Rikard
Keymaster

Hi,

Thanks for that. I can’t see any problems saving the theme options on my end, could you let us know how to reproduce the results that you are seeing on your end please?

Best regards,
Rikard

December 6, 2024 at 9:53 am in reply to: Problem with layer slider #1473085

Rikard
Keymaster

Hi,

I can’t see any error messages on your site, did you manage to find a solution? If not, then please let us know how to reproduce the results that you are seeing on your end.

Best regards,
Rikard

December 6, 2024 at 9:50 am in reply to: Cannot Register #1473082

Rikard
Keymaster

Hey Camangery,

Do you have access to the Themeforest account which was used to purchase your license? If not, then I would recommend that you purchase your own license. If you don’t have access to the theme files, then you cannot update or access the theme files. Once you have a license, then you can register on our support forum using your purchase code.

Best regards,
Rikard

December 5, 2024 at 8:44 pm in reply to: User “Redakteur” bringt Fehlermeldung #1473041

Rikard
Keymaster

Hi,

Thanks for the update, we’ll keep this thread open for you.

Best regards,
Rikard

December 5, 2024 at 8:43 pm in reply to: WooCommerce – orders table in my-account area #1473040

Rikard
Keymaster

Hey bonsaimedia,

Could you post a link to where we can see the problem that you are having please? If you have a screenshots highlighting it and steps to reproduce it, then please share that with us as well.

Best regards,
Rikard

December 5, 2024 at 8:41 pm in reply to: Cannot update translations #1473039

Rikard
Keymaster

Hey zimbo,

Those files are general WordPress files, they’re not theme specific. Maybe you could try asking this question on a general WordPress support forum?

Best regards,
Rikard

December 5, 2024 at 8:39 pm in reply to: LayerSlider: the import file seems to be invalid or corrupt #1473038

Rikard
Keymaster

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

December 5, 2024 at 8:38 pm in reply to: color change social icons and button in full width slider #1473037
Rikard
Keymaster
Hi,

Please try this instead:
```
.av_header_glassy.av_header_transparency .social_bookmarks li a {
  color: #faf3e0 !important;
}
```
Best regards,
Rikard
December 5, 2024 at 8:36 pm in reply to: General styling is not working #1473036

Rikard
Keymaster

Hey Mariann_m,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

December 5, 2024 at 1:58 pm in reply to: Critical error after updating Enfold #1473013

Rikard
Keymaster

Hi,

Thanks for that. I’ve talked to our developers and they say that your fix will do no harm, so if things are working otherwise for you, then please add your fix back. This will be implemented into core in the next theme release.

Best regards,
Rikard

December 5, 2024 at 12:58 pm in reply to: color change social icons and button in full width slider #1473007
Rikard
Keymaster
Hey Sascha,

Please try the following in Quick CSS under Enfold->General Styling:
```
.av_header_glassy.av_header_transparency .social_bookmarks li a {
  color: #faf3e0;
}
```
```
.header-scrolled a.wpmenucart-contents {
  height: 58px !important;
  line-height: 58px !important;
}
```
Best regards,
Rikard
December 5, 2024 at 11:17 am in reply to: User “Redakteur” bringt Fehlermeldung #1472995

Rikard
Keymaster

Hi,

Thanks for that. It looks like your installation is running out of PHP memory, please try to increase it: https://developer.wordpress.org/apis/wp-config-php/#increasing-memory-allocated-to-php

Best regards,
Rikard

December 4, 2024 at 8:45 pm in reply to: Adding Google Tag Manager script to the site #1472952

Rikard
Keymaster

Hi,

We are not familiar with that plugin unfortunately, could you try searching their documentation maybe? If not, there are instructions in this thread on how to add code using a function in your child theme.

Best regards,
Rikard

December 4, 2024 at 8:44 pm in reply to: enfold child language after theme update #1472951

Rikard
Keymaster

Hi,

Thanks for the update. Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

December 4, 2024 at 8:43 pm in reply to: Critical error after updating Enfold #1472950

Rikard
Keymaster

Hi,

Thanks for the update. We haven’t seen this before like I stated earlier, so if you have instructions on how to reproduce it, then that would be appreciated. Also make sure to update to Enfold 6.0.8.

Best regards,
Rikard

December 4, 2024 at 5:08 pm in reply to: MEGA MENU COLUMNS #1472933

Rikard
Keymaster

Hi,

Thanks for helping out @guenni007 :-)

Best regards,
Rikard

December 4, 2024 at 5:07 pm in reply to: Blank page for editing a page since latest update #1472932

Rikard
Keymaster

Hey Brugmedia,

Thanks for the login details. What happens if you select to use the Classic Editor at the bottom of Enfold->Theme Options?

Best regards,
Rikard

December 4, 2024 at 5:05 pm in reply to: Duplicate Description Tab on WooCommerce Product Page #1472931
Rikard
Keymaster
Hi,

Please try this CSS as well:
```
.woocommerce-Tabs-panel .wb_cptb_title {
  display: none; 
}
```
Best regards,
Rikard
December 4, 2024 at 5:02 pm in reply to: enfold child language after theme update #1472930

Rikard
Keymaster

Hey sphpsrl,

You can set your site language under Settings->General.

Best regards,
Rikard

December 4, 2024 at 4:58 pm in reply to: How to display icon in button which is in image slide in fullwidth easy slider #1472928

Rikard
Keymaster

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

December 4, 2024 at 4:54 pm in reply to: Theme purchased by developers and now I cannot update #1472926

Rikard
Keymaster

Hey Beth,

We can’t help you out with your license unfortunately, you would have to get it from the person who bought it. If you can’t get it, then I would recommend that you purchase a new license. Otherwise you will have this problem every time you want or need to update, or access the theme files.

Best regards,
Rikard

December 4, 2024 at 4:52 pm in reply to: User “Redakteur” bringt Fehlermeldung #1472925

Rikard
Keymaster

Hi,

Thanks, but that doesn’t look like an error log unfortunately. Maybe you can find it in your hosting account? If not, then you might have to reach out to their support to get it.

Best regards,
Rikard

December 4, 2024 at 9:56 am in reply to: Custom border lines #1472865

Rikard
Keymaster

Hey aram,

You can check all the border styles available in CSS here: https://www.w3schools.com/cssref/pr_border-style.php

Best regards,
Rikard
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Viewing 30 posts - 151 through 180 (of 90,946 total)

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