Page 6 – Support | Kriesi.at – Premium WordPress Themes

Forum Replies Created

Viewing 30 posts - 151 through 180 (of 93,423 total)

← 1 2 3 … 5 6 7 … 3,113 3,114 3,115 →

Author

Posts
January 15, 2026 at 6:14 pm in reply to: Contact form has stopped working on several websites #1493989

Rikard
Keymaster

Hi Andrew,

You can test if this is a theme problem or not by activating a different theme and try sending a message then. I would guess that you will have the same problem as you do now, as Enfold doesn’t actually deliver your messages, the mail server at your hosting provider does that. If they say that emails are leaving their servers, then it’s not an Enfold problem, it’s not a WordPress problem, or a problem with your mail server.

Best regards,
Rikard

January 15, 2026 at 6:09 pm in reply to: Even more CSS Problems #1493988

Rikard
Keymaster

Hi zdenkab,

If you need help with your site, then please start your own thread.

Best regards,
Rikard

January 15, 2026 at 6:07 pm in reply to: Responsive Text 64px (even in custom heading) #1493987

Rikard
Keymaster

Hey Ad-Min747,

Did you check the options under Enfold->General Styling->Typography?

Best regards,
Rikard

January 15, 2026 at 6:05 pm in reply to: Issues with Enfold when using Redis object cache #1493986

Rikard
Keymaster

Hey Patrick,

What you are explaning is basically how caching is supposed to work, it’s supposed to serve the resources it has stored in cache. If something is changed in the theme options for example, then the Enfold style sheets will be regenerated, but not the files stored in cache. If you change images or anything related to styling, then a clearing of cache is necessary for it to show up on the frontend.

Best regards,
Rikard

January 15, 2026 at 2:12 pm in reply to: Even more CSS Problems #1493975

Rikard
Keymaster

Hey Sonno,

We haven’t seen those problems on any of our installations. Please post a link to where we can see them, an give examples on what to look at on the actual site.

Best regards,
Rikard

January 15, 2026 at 2:08 pm in reply to: neue Support Lizenz #1493974

Rikard
Keymaster

Hi,

Thanks for the update. We can’t do much more than to wait unfortunately, as we are getting your support status direct from Envato/Themeforest. So for now, please ask your support questions here in the pre sale channel.

Best regards,
Rikard

January 15, 2026 at 9:34 am in reply to: UPDATE php Version #1493962

Rikard
Keymaster

Hey kreativeseite,

Enfold is compatible with PHP 8.4, but I would advise that you perform the update on a staging site first.

Best regards,
Rikard

January 15, 2026 at 9:32 am in reply to: Search icon missing on smaller screens? #1493959

Rikard
Keymaster

Hi,

If you are getting different results depending on your logged in status, then the problem is likely caching. Please try to clear and/or turn off all caching to see what happens then.

Best regards,
Rikard

January 15, 2026 at 9:26 am in reply to: Contact Form not sending emails #1493958

Rikard
Keymaster

Hi,

I checked the contact page and the email is delivered, but as spam. Note that Enfold does not deliver your emails, your mail server does. If emails from your site are classified as spam, then you need to whitelist them in your local email client, and/or improve the delivery of the messages. Your hosting provider should be able to help you out with the latter.

Best regards,
Rikard

January 15, 2026 at 9:14 am in reply to: Mixed Content Error – HTTP Images Causing PageSpeed Insights Warnings #1493957

Rikard
Keymaster

Hey zdenkab,

The same content is served on all screen sizes. If you need further help with this, the please post a link to where we can see and reproduce the problem that you are having.

Best regards,
Rikard

January 15, 2026 at 9:11 am in reply to: renew expired key and purchase theme update #1493956

Rikard
Keymaster

Hey Karen,

Theme licenses do not expire, they are valid for life. If you cannot access the account which was used to purchase your current license, then I would advise that you purchase a new license though. Otherwise you won’t have access to updates or the theme files.

Best regards,
Rikard

January 15, 2026 at 9:09 am in reply to: neue Support Lizenz #1493955

Rikard
Keymaster

Hey Philipp,

Thanks for reaching out to us. I checked your account but it looks like your support status has not been updated yet, did you use the same account to purchase the extention as you did when purchasing the theme? You can ask your support questions here until your support status has been updated.

Best regards,
Rikard

January 14, 2026 at 12:30 pm in reply to: How to get more space between Portfolio Grid pictures? #1493901
Rikard
Keymaster
Hey pikkuapuri,

Please try the following in Quick CSS under Enfold->General Styling:
```
.grid-sort-container .av_one_third {
  width: 33%;
}
```
Best regards,
Rikard
January 14, 2026 at 12:26 pm in reply to: Installation failure #1493900

Rikard
Keymaster

Hey krafzik,

Are you sure that you are using the correct file? Note that you might have to extract the files that you download from Themeforest, then use the file enfold.zip located in the extracted folder.

Best regards,
Rikard

January 14, 2026 at 12:25 pm in reply to: purchasing modern or classic, going from current enfold 4.0.7 #1493899

Rikard
Keymaster

Hey Mark,

Thanks for reaching out to us. Classic or Modern are only demos, all demos are included in the purchase and can be imported in the theme options.

The update to 7.1.3 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or upload the theme as if it was new under Appearance->Themes->Add New Theme.
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

January 13, 2026 at 6:56 pm in reply to: Error updating website – Deeg Simmental #1493880

Rikard
Keymaster

Hi,

Custom code might be added in a snippets plugin, or in a child theme. If you are running a child theme, then try activating the parent to see what happens then.

Best regards,
Rikard

January 13, 2026 at 5:22 pm in reply to: Error updating website – Deeg Simmental #1493877

Rikard
Keymaster

Hey jocelynwasham,

What happens if you temporarily deactivate all plugins and remove any custom code that you might have added?

Best regards,
Rikard

January 13, 2026 at 10:42 am in reply to: enfold #1493869

Rikard
Keymaster

Hey Yarno,

Thanks for reaching out to us. You should be able to use the same token, but I would advise you to create different tokens for each of your sites. That way you can revoke a token and use it on another site in case you should cancel one of your existing sites.

Best regards,
Rikard

January 12, 2026 at 7:07 pm in reply to: Enfold is prompting “Kontakt1” instead of “Kontakt” #1493855

Rikard
Keymaster

Hey ichmusshierweg,

Thanks for the login details. What happens if you temporarily deactivate all plugins and remove any custom code you might have added?

Best regards,
Rikard

January 12, 2026 at 7:02 pm in reply to: Advanced Layout Builder Won’t Load #1493853

Rikard
Keymaster

Hi,

Thanks for the clarification. I tried editing that page, but I can’t see any problems on my end. Did you try using a different browser?

Best regards,
Rikard

January 12, 2026 at 12:11 pm in reply to: Enfold – WooCommerce latest version: FATAL ERROR #1493844

Rikard
Keymaster

Hi,

Thanks for the update. It’s not an issue, I’m glad that you solved the problem.

Best regards,
Rikard

January 12, 2026 at 12:10 pm in reply to: Header Trasparent #1493843

Rikard
Keymaster

Hi,

Select to edit a page, then you will find the Layout menu in the sidebar on the right.

Best regards,
Rikard

January 10, 2026 at 11:07 am in reply to: Header Trasparent #1493789

Rikard
Keymaster

Hey daninap,

You can set the header behaviour in the Layout menu while editing a page.

Best regards,
Rikard

January 10, 2026 at 11:05 am in reply to: Filter is’t working on mobile #1493787
Rikard
Keymaster
Hi,

Please try this instead:
```
#post-216 .safari-left {
  display: none; 
}

#post-216 .safari-right {
  width: auto;
}
```
Best regards,
Rikard
January 10, 2026 at 9:45 am in reply to: Secondary Custom Menu #1493786

Rikard
Keymaster

Hi,

Great, I’m glad that Ismael could help you out. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

January 10, 2026 at 9:44 am in reply to: Widgets not displaying #1493785

Rikard
Keymaster

Hi,

Great, I’m glad that Ismael could help you out. We’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

January 10, 2026 at 9:43 am in reply to: Allow Larger Header Size On Mobile #1493784

Rikard
Keymaster

Hi,

Thanks for the update. Your site is loading styles as it should when I check it. If this problem should continue, then please try to temporarily deactivate file compression under Enfold->Performance, and activate the option to delete old CSS and JS files on the same page.

Best regards,
Rikard

January 9, 2026 at 1:28 pm in reply to: Filter is’t working on mobile #1493772
Rikard
Keymaster
Hi,

Thanks for the clarification. Please try the following in Quick CSS under Enfold->General Styling:
```
.safari-left {
  display: none;
}
```
Best regards,
Rikard
January 9, 2026 at 1:25 pm in reply to: How to add button or call to action in the header #1493771

Rikard
Keymaster

Hi,

Thanks for the update. I can’t see a widget on your actual site, if you need help with styling then we need to see the actual element.

Best regards,
Rikard

January 9, 2026 at 9:02 am in reply to: Filter is’t working on mobile #1493760

Rikard
Keymaster

Hi,

Thanks for the update. Do you want to hide the elements that you indicated in the screenshot? On which page can we see them? I couldn’t find it on the page that you linked to.

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 151 through 180 (of 93,423 total)

← 1 2 3 … 5 6 7 … 3,113 3,114 3,115 →