Hi Peter,

I tried logging into your site, but I’m not able to since foreign IPs seem to be blocked:

Access protected
Due to attacks the access from foreign countries has been denied. Please contact your hosting provider for instructions to remove this restriction.

What countries are allowed to access your site? If you could remove that restriction until we have looked at your site, then maybe that would be a good idea.

Best regards,
Rikard

Hey Zo,

Thanks for the login details. Are we allowed to activate Enfold for testing purposes? If you need further help, then please include FTP login details in private as well.

Best regards,
Rikard

Hi,

Thanks for the update. Your site seems to be working as it should in its current state, but I do see that you have file compression deactivated in the theme. If you are running into problems after you activate your caching plugin and file compression is off in the theme, then the problem is likely coming from the caching plugins.

Best regards,
Rikard

Hi,

Thanks for the update. Please add a wrapping div around the 4 columns you added, then we can target the background colour of that. The solution which @guenni007 suggested might be easier for you though, since you can create it using the Layout Builder in the theme.

Best regards,
Rikard

Hey alliansohog,

Please try the following in Quick CSS under Enfold->General Styling:

@media only screen and (max-width: 767px) {
.page-id-477 #av_section_4 {
    margin-top: -45px;
}
}

Best regards,
Rikard

Hi Holger,

You can simply open the parent theme file and copy all the content, then paste it into header.php in you child theme. But you will have to find out exactly what you are overriding in that file first, since you will need to add it back after you have copied the parent theme content. If you are not overriding anything, then you can simply delete the file in question.

Best regards,
Rikard

Hi,

Great, I’m glad that you got it working. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

Hi Charles,

That message is referring to your support period, not your theme license. If you need to extend your support period, then please refer to this: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

Best regards,
Rikard

Hi Bernard,

We don’t provide services like that, we only sell a WordPress theme.

Best regards,
Rikard

Hi,

Thanks for the update, I’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

Hi Bastian,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

Hi,

Thanks for helping out @guenni007 :-)

Best regards,
Rikard

Hi Justine,

Thanks for the login details. I can’t see what is causing that unfortunately, does it make any difference if you deactivate all plugins? Also make sure to clear the cache from your caching plugin, before deactivating it.

Best regards,
Rikard

Hi David,

Thanks for reaching out to us. Please check the link in private.

Best regards,
Rikard

Hi,

No it’s no applying on my end either, where exactly did you add it? I checked a bit closer and the CSS you first posted should work, not the CSS I posted. If you need further help, then please include admin WordPress login details in private.

Best regards,
Rikard