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  • December 7, 2021 at 4:18 pm #1331875
    156aw45f

    My site is currently on the 4.8.5 version. Since the 4.8.6 update, all updates have broken my site. I thought another update would correct this but it hasn’t been so.
    To be sure this problem originated with the theme, I tried to desactivate all plugins before updating the theme in 4.8.7.1. On the homepage, I lost all the background images put on some sections. If I try without desactivating my plugins, the site breaks down completely.
    Any help to source this problem would be appreciated.
    Many thanks in advance,

    December 8, 2021 at 5:21 am #1331919
    Rikard

    Hey 156aw45f,

    Thanks for the login details. Could you update the development site so that we can see the actual problem please?

    Best regards,
    Rikard

    December 8, 2021 at 10:06 am #1331944
    156aw45f

    Hello,
    Here you can check: https://awf2016-dev-awf-france.pf22.wpserveur.net/fr/
    Thanks a lot & best regards,
    Frances

    December 8, 2021 at 1:19 pm #1331970
    Rikard

    Hi,

    Thanks for that. Your site returns to normal when I turn off file compression under Enfold->Performance. I see that you are running a caching plugin, and the problems is likely due to the plugin looking for files which doesn’t exist anymore. Please try clearing all your site caches, or disable caching temporarily. Also please try toggling the file compression options under Enfold->Performance.

    Best regards,
    Rikard

    December 8, 2021 at 5:08 pm #1332014
    156aw45f

    Hi Rikard,
    When you say toggling off the file compression, you refer to CSS & JS file compression ?
    It does get back the site but the background images on the sections inside the homepage disappear as well as all the hero banners on all the website main pages.
    If I deactivate the cache plugin and I clear all caches, I get them back but as soon as I reactivate it they disappear again. I just to make sure it works before getting down to the production site.
    Thanks for your help,

    December 9, 2021 at 5:33 am #1332053
    Rikard

    Hi,

    Thanks for the update. Your site seems to be working as it should in its current state, but I do see that you have file compression deactivated in the theme. If you are running into problems after you activate your caching plugin and file compression is off in the theme, then the problem is likely coming from the caching plugins.

    Best regards,
    Rikard

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