Hi,

Thanks for that. I see that you are running the latest version of the theme already, so I’m guessing that you figured out that problem?

I can’t see the Failed to initialize the avia builder button problem either on my end, where and when are you seeing that message?

Best regards,
Rikard

Hey Eleina_Shinn,

The page you linked to is password protected, please share the password as well :-)

Best regards,
Rikard

Hi Holger,

We can’t provide support for third party plugins unfortunately, please try reaching out to their support instead.

Best regards,
Rikard

Hi Julio,

There’s not really any difference between code added to your site in a plugin, and code added in for example functions.php in your theme, they should work the same from both places. The problem with plugins can sometimes be that they are bloated, and can conflict with each other, or are not maintained on a regular basis. The good thing about plugins is that they can be easily deactivated, so that you can quickly debug if you should run into problems.

Best regards,
Rikard

Hi,

You can upload the new version in a separate folder via FTP: https://kriesi.at/documentation/enfold/install-enfold-theme/#ftp-install. You can then activate the new version in WordPress to see if everything works as it should. If not, then you can activate the old version again.

Best regards,
Rikard

Hi,

Thanks for the update. I’m seeing the same thing as in Ismaels screenshot on my end, how can we reproduce the problem you are seeing on your end?

Best regards,
Rikard

Hi,

Thanks for the update, we’ll keep this thread open for you.

Best regards,
Rikard

Hi,

Thanks for that. First off all, could you try updating the theme to the latest version (4.8.9) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

Best regards,
Rikard

Hi,

Thanks for the update and info. Would you be able to copy the site to a staging area first of all? It would be the safest option, unless you want to experiment with your live site. If you want to use your site live site, then you can simply remove all your customisations, then add them back one by one, to see which one you need, and what is causing problems on the site. Your child theme files might have to be updated as well, you can do that by copying the content of the parent theme files to the same file in the child, then add your customisations back in after that.

Best regards,
Rikard

Hi,

Are you checking in incognito or private browser windows when you are encountering this problem? If not, then please try doing so.

Best regards,
Rikard

Hi,

Great, I’m glad that we could help. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

Hey sproutstudio,

I can’t see that happening on my end, could you post a screenshot of the problem please? Also please let us know if there is anything in particular that we need to do in order to reproduce the problem.

Best regards,
Rikard

Hey jonrouse,

Your site is blocking access on my end, but I’m assuming that you have restored a backup and that your site is working as it should now? Do you have server error logs which we could have a look at?

If you want to rule out your custom code, then you can simply activate the parent theme to see what happens then.

Best regards,
Rikard

Hey coloradobites,

Please try the following in Quick CSS under Enfold->General Styling:

@media only screen and (min-width: 768px) {
.home .container_wrap_first {
    margin-top: -43px;
}
}

Best regards,
Rikard

Hey MR Garry Pickles,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also, which demo are you looking to import?

Best regards,
Rikard