Page 507 – Support | Kriesi.at – Premium WordPress Themes

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March 5, 2022 at 9:57 am in reply to: Easy Table of Contents Issue #1343233

Rikard
Keymaster

Hi,

Thanks for that. I tried activating the Auto Insert Posts in the plugin options, but I’m not sure where we can see the problem you are describing?

Best regards,
Rikard

March 5, 2022 at 9:49 am in reply to: Portfolio Grid Menu Customization #1343232
Rikard
Keymaster
Hey terishka1,

Please try the following in Quick CSS under Enfold->General Styling:
```
.sort_width_container .inner_sort_button span {
  font-size: 18px;
  color: red; 
}

.sort_width_container .inner_sort_button span:hover {
  color: blue; 
}

div.sort_by_cat {
  background: #262626;
}
```
Best regards,
Rikard
March 5, 2022 at 9:45 am in reply to: Editor for specific page not working #1343231

Rikard
Keymaster

Hi,

Thanks for that, those details works both for your hosting backend, and for FTP. It’s actually possible to turn debug mode on and off via your hosting backend, please see private. I’ve left it on for now.

I see some error messages related to some plugins, and some for the theme as well. I tried deactivating the plugins in question, and uploaded a fresh copy of the theme, but neither made any difference. Did you add any special code on the page in question? Would you be able to try and recreate the page, to see if that works better?

Best regards,
Rikard

March 5, 2022 at 9:12 am in reply to: re: Footer Undefined Index Error #1343229

Rikard
Keymaster

Hi Mike,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

March 4, 2022 at 8:39 pm in reply to: Galery in tab #1343209

Rikard
Keymaster

Hey sitadi,

Thanks for the screenshot. Could you post a link to where we can see the actual elements on your site as well please?

Best regards,
Rikard

March 4, 2022 at 8:37 pm in reply to: Bought all licenses still old version on WordPress. can't update #1343208

Rikard
Keymaster

Hi,

Thanks for the login details. I uploaded the latest version of the theme for you, but your site broke once it was activated. I see that you are overriding some files your child theme, and those are the likely cause of the problem. I would suggest that you try to start off with a clean child theme, then add your customisation back in one by one, to see what is causing problems with the new version.

Best regards,
Rikard

March 4, 2022 at 8:17 pm in reply to: Toggle Background Color When Opened #1343204

Rikard
Keymaster

Hi,

Great, I’m glad that Mike could help you out. I’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

March 4, 2022 at 8:16 pm in reply to: change background color under title slider full screen #1343203
Rikard
Keymaster
Hey jb84,

Please try the following in Quick CSS under Enfold->General Styling:
```
.caption_framed .slideshow_caption .avia-caption-title {
    background: rgba(255,255,255,0.5);
}
```
Best regards,
Rikard
March 4, 2022 at 8:12 pm in reply to: Different footers with the same template – unintentionally #1343202

Rikard
Keymaster

Hi,

Thanks for that. Please enable debug mode, so that we can copy the content over to a test page: https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode. We can do it for you if you give us permission to do so.

Best regards,
Rikard

March 4, 2022 at 8:09 pm in reply to: Problem mit API-Key (Google Maps) #1343201

Rikard
Keymaster

Hi,

Thanks for that. On which page can we see the problem you are having?

Best regards,
Rikard

March 4, 2022 at 8:07 pm in reply to: Table Element shows as code on live page #1343200

Rikard
Keymaster

Hi PB,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

March 4, 2022 at 8:05 pm in reply to: Missing Footer #1343199

Rikard
Keymaster

Hi Kathy,

If you are not overriding any code in header.php, then you delete it from your child theme. If you are adding or overriding any code to header.php, then please try copy the file from the parent over to the child, then add your customisations back in after that.

Best regards,
Rikard

March 4, 2022 at 8:02 pm in reply to: Easy Table of Contents Issue #1343198

Rikard
Keymaster

Hi,

Sorry about that. Could you post admin WordPress login details in private, so that we can have a closer look please? Also please let us know where we can see and reproduce the problem you are having.

Best regards,
Rikard

March 4, 2022 at 7:55 pm in reply to: sku on product page disappeared with theme update #1343197

Rikard
Keymaster

Hi,

Thanks for the update. I installed 4.8.1 on the test site, but I’m seeing the same behaviour in both versions; when the default editor is active, then the SKU will appear automatically, but it won’t when the Layout Builder is active. That behaviour is as designed. Maybe you had some custom code in the parent theme which was overwritten during the update?

Enfold 4.8.1 is active here: https://wpexpert.se/enfold/product/test-product/

Best regards,
Rikard

March 4, 2022 at 7:42 pm in reply to: Related posts based on category 3 #1343194

Rikard
Keymaster

Hi Birgitte,

Great, I’m glad that Nikko could help you out. I’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

March 4, 2022 at 7:40 pm in reply to: Wrong Slider in Frontend #1343193

Rikard
Keymaster

Hi Felix,

Thanks for the update. So everything is working as it should now then?

Best regards,
Rikard

March 4, 2022 at 7:37 pm in reply to: Enfold creating problem for thrive Apprentice #1343191

Rikard
Keymaster

Hey PeterSocialiq,

Could you try updating the theme to the latest version (4.9) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If not, then please try activating the parent theme, or deactivate all plugins, to check what happens then.

Please note that our support is limited for unsupported third party plugins.

Best regards,
Rikard

March 4, 2022 at 7:27 pm in reply to: My Footer has disappeared since the last update #1343187

Rikard
Keymaster

Hi Karl,

Are you overriding header.php or footer.php in a child theme? If so, then please try copying the parent theme files over to your child, then add your customisations back in after that. If you need further help with this, then please post admin WordPress and FTP login details in private.

Best regards,
Rikard

March 4, 2022 at 7:25 pm in reply to: Licence key #1343186

Rikard
Keymaster

Hi Karl,

We recently implemented a check on the support forum to see if users have valid support periods, since we’re required to do so by Envato/Themeforest. If you need to extend your support period, then please refer to this: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

Best regards,
Rikard

March 4, 2022 at 7:24 pm in reply to: Your support license has expired #1343185

Rikard
Keymaster

Hey Enrico,

Your theme license is valid for life, but your support access is not. If you need to extend your support period, then please refer to this: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support. We are required to have paid support by Envato.

Best regards,
Rikard

March 4, 2022 at 7:21 pm in reply to: if "Custom pixel value" is selected – no "header-scrolled" class #1343183

Rikard
Keymaster

Hi frankeee,

Great, I’m glad that you found a solution which works for you. I’ll go ahead and close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

March 4, 2022 at 7:20 pm in reply to: Child theme does not look like parent theme #1343181

Rikard
Keymaster

Hi,

Great, I’m glad that Nikko could help you out, and thanks for the update. I’ll go ahead and close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

March 4, 2022 at 7:19 pm in reply to: Icon Grid (Image Flip Box) broken after Enfold upgrade from ver. 4.8.7.1 to 4.9 #1343180

Rikard
Keymaster

Hey Enrico,

Please post admin WordPress login details to your staging site in private, so that we can have a closer look.

Best regards,
Rikard

March 4, 2022 at 2:39 pm in reply to: Adding code immediately after the opening tag #1343155

Rikard
Keymaster

Hi,

Thanks for helping out @guenni007 :-)

Best regards,
Rikard

March 4, 2022 at 2:39 pm in reply to: ISSUE #1343154

Rikard
Keymaster

Hey Vasja,

Did you check the Custom Error 404 Page option in the main page of the theme options? If that is active, then please try to deactivate it. If it’s not active, then please try to activate it, then select the very top option in the list which is not page. Please save after that, then select to deactivate it again.

If you need further help, then please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

March 4, 2022 at 2:36 pm in reply to: Different footers with the same template – unintentionally #1343152

Rikard
Keymaster

Hey Christiane,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

March 4, 2022 at 2:34 pm in reply to: Wrong Slider in Frontend #1343150

Rikard
Keymaster

Hi Felix,

Could you try updating the theme to the latest version (4.9) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If not, then please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

March 4, 2022 at 2:33 pm in reply to: style.css in child theme has no effect #1343147

Rikard
Keymaster

Hi Vera,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

March 4, 2022 at 2:32 pm in reply to: Changement couleur et police ne fonctionne pas #1343146

Rikard
Keymaster

Hi Sebastian,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also please point out which settings are not working for you.

Best regards,
Rikard

March 4, 2022 at 2:30 pm in reply to: Full size image in lightbox #1343143

Rikard
Keymaster

Hi Vera,

Great, I’m glad that @guenni007 could help you out :-)

Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard
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Posts

Viewing 30 posts - 15,181 through 15,210 (of 93,420 total)

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