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Hi,
Thanks for that. I tried activating the Auto Insert Posts in the plugin options, but I’m not sure where we can see the problem you are describing?
Best regards,
RikardHey terishka1,
Please try the following in Quick CSS under Enfold->General Styling:
.sort_width_container .inner_sort_button span { font-size: 18px; color: red; } .sort_width_container .inner_sort_button span:hover { color: blue; } div.sort_by_cat { background: #262626; }Best regards,
RikardHi,
Thanks for that, those details works both for your hosting backend, and for FTP. It’s actually possible to turn debug mode on and off via your hosting backend, please see private. I’ve left it on for now.
I see some error messages related to some plugins, and some for the theme as well. I tried deactivating the plugins in question, and uploaded a fresh copy of the theme, but neither made any difference. Did you add any special code on the page in question? Would you be able to try and recreate the page, to see if that works better?
Best regards,
RikardHi Mike,
Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.
Best regards,
RikardHey sitadi,
Thanks for the screenshot. Could you post a link to where we can see the actual elements on your site as well please?
Best regards,
RikardMarch 4, 2022 at 8:37 pm in reply to: Bought all licenses still old version on WordPress. can't update #1343208Hi,
Thanks for the login details. I uploaded the latest version of the theme for you, but your site broke once it was activated. I see that you are overriding some files your child theme, and those are the likely cause of the problem. I would suggest that you try to start off with a clean child theme, then add your customisation back in one by one, to see what is causing problems with the new version.
Best regards,
RikardHi,
Great, I’m glad that Mike could help you out. I’ll close this thread for now then, please open a new thread if you should have any further questions or problems.
Best regards,
RikardMarch 4, 2022 at 8:16 pm in reply to: change background color under title slider full screen #1343203Hey jb84,
Please try the following in Quick CSS under Enfold->General Styling:
.caption_framed .slideshow_caption .avia-caption-title { background: rgba(255,255,255,0.5); }Best regards,
RikardMarch 4, 2022 at 8:12 pm in reply to: Different footers with the same template – unintentionally #1343202Hi,
Thanks for that. Please enable debug mode, so that we can copy the content over to a test page: https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode. We can do it for you if you give us permission to do so.
Best regards,
RikardHi,
Thanks for that. On which page can we see the problem you are having?
Best regards,
RikardHi PB,
Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.
Best regards,
RikardHi Kathy,
If you are not overriding any code in header.php, then you delete it from your child theme. If you are adding or overriding any code to header.php, then please try copy the file from the parent over to the child, then add your customisations back in after that.
Best regards,
RikardHi,
Sorry about that. Could you post admin WordPress login details in private, so that we can have a closer look please? Also please let us know where we can see and reproduce the problem you are having.
Best regards,
RikardHi,
Thanks for the update. I installed 4.8.1 on the test site, but I’m seeing the same behaviour in both versions; when the default editor is active, then the SKU will appear automatically, but it won’t when the Layout Builder is active. That behaviour is as designed. Maybe you had some custom code in the parent theme which was overwritten during the update?
Enfold 4.8.1 is active here: https://wpexpert.se/enfold/product/test-product/
Best regards,
RikardHi Birgitte,
Great, I’m glad that Nikko could help you out. I’ll close this thread for now then, please open a new thread if you should have any further questions or problems.
Best regards,
RikardHi Felix,
Thanks for the update. So everything is working as it should now then?
Best regards,
RikardHey PeterSocialiq,
Could you try updating the theme to the latest version (4.9) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If not, then please try activating the parent theme, or deactivate all plugins, to check what happens then.
Please note that our support is limited for unsupported third party plugins.
Best regards,
RikardHi Karl,
Are you overriding header.php or footer.php in a child theme? If so, then please try copying the parent theme files over to your child, then add your customisations back in after that. If you need further help with this, then please post admin WordPress and FTP login details in private.
Best regards,
RikardHi Karl,
We recently implemented a check on the support forum to see if users have valid support periods, since we’re required to do so by Envato/Themeforest. If you need to extend your support period, then please refer to this: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Best regards,
RikardHey Enrico,
Your theme license is valid for life, but your support access is not. If you need to extend your support period, then please refer to this: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support. We are required to have paid support by Envato.
Best regards,
RikardMarch 4, 2022 at 7:21 pm in reply to: if "Custom pixel value" is selected – no "header-scrolled" class #1343183Hi frankeee,
Great, I’m glad that you found a solution which works for you. I’ll go ahead and close this thread for now then, please open a new thread if you should have any further questions or problems.
Best regards,
RikardHi,
Great, I’m glad that Nikko could help you out, and thanks for the update. I’ll go ahead and close this thread for now then, please open a new thread if you should have any further questions or problems.
Best regards,
RikardMarch 4, 2022 at 7:19 pm in reply to: Icon Grid (Image Flip Box) broken after Enfold upgrade from ver. 4.8.7.1 to 4.9 #1343180Hey Enrico,
Please post admin WordPress login details to your staging site in private, so that we can have a closer look.
Best regards,
RikardHey Vasja,
Did you check the Custom Error 404 Page option in the main page of the theme options? If that is active, then please try to deactivate it. If it’s not active, then please try to activate it, then select the very top option in the list which is not page. Please save after that, then select to deactivate it again.
If you need further help, then please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.
Best regards,
RikardMarch 4, 2022 at 2:36 pm in reply to: Different footers with the same template – unintentionally #1343152Hey Christiane,
Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.
Best regards,
RikardHi Felix,
Could you try updating the theme to the latest version (4.9) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If not, then please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.
Best regards,
RikardHi Vera,
Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.
Best regards,
RikardHi Sebastian,
Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also please point out which settings are not working for you.
Best regards,
RikardHi Vera,
Great, I’m glad that @guenni007 could help you out :-)
Please let us know if you should need any further help on the topic or if we can close it.
Best regards,
Rikard -
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