Page 503 – Support | Kriesi.at – Premium WordPress Themes

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March 11, 2022 at 10:12 am in reply to: forum account #1344105

Rikard
Keymaster

Hey niguli,

The purchase code you posted has been registered using the email you are using here, and your support period is valid until 2022-08-27. What exactly is not working for you?

Best regards,
Rikard

March 10, 2022 at 3:34 pm in reply to: Post grid: date before title #1344020

Rikard
Keymaster

Hi,

Great, I’m glad that Mike could help you out. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

March 10, 2022 at 3:31 pm in reply to: Slider zeigt falsche Bilder #1344019

Rikard
Keymaster

Hi,

Thanks for the update. The account still doesn’t seem to have administrator rights, but it’s ok without it. I created a test page, please see private. If everything works as it should there, then we can copy those shortcodes to your first page.

Best regards,
Rikard

March 10, 2022 at 3:20 pm in reply to: broken footer widgersq #1344015

Rikard
Keymaster

Hi RalfZosel,

I can only see a user, but no password. Please include a password to your site as well. I you are overriding header.php or footer.php in a child theme, then please try to copy those files from your parent theme, then add you customisations back in after that.

Best regards,
Rikard

March 10, 2022 at 3:10 pm in reply to: one page menu with anchors #1344012

Rikard
Keymaster

Hi Josephine,

Thanks for the screenshots. I can’t see the problem on my end using Chrome though, in which browser are you seeing that behaviour?

Best regards,
Rikard

March 10, 2022 at 3:05 pm in reply to: Wrong HTML construct in slide entrys #1344011

Rikard
Keymaster

Hi,

Great, I’m glad that you found the problem. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

March 10, 2022 at 1:53 pm in reply to: Content does not display if I use "Avia layout builder" #1344000

Rikard
Keymaster

Hey Walterdesign01,

You need to add the excerpt manually when using the Layout Builder. If you can’t see that field when editing your posts, then please select to activate it under Screen Options in the top right hand corner of the screen. If you are using the Block Editor, then you can find the Excerpt field in the sidebar.

Best regards,
Rikard

March 10, 2022 at 1:49 pm in reply to: wartungsmodus Maintenance mode cannot be deactivated #1343999

Rikard
Keymaster

Hi,

Great, I’m glad that we could help. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

March 10, 2022 at 1:48 pm in reply to: Slider zeigt falsche Bilder #1343998

Rikard
Keymaster

Hi,

Thanks for that, the FTP login details are working. The WordPress account still doesn’t have administrator rights though, could you upgrade that please?

Best regards,
Rikard

March 10, 2022 at 10:48 am in reply to: Enfold Update #1343979

Rikard
Keymaster

Hi Alexander,

Please check our documentation on how to update your theme: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. I would recommend that you perform the update on a staging/development version of your site first, if you are worried about breaking your production site.

Best regards,
Rikard

March 10, 2022 at 9:31 am in reply to: H1 Font too large on Mobile #1343973

Rikard
Keymaster

Hi,

Thanks for the update. If you don’t see the typography tab, then please update to the latest version of the theme: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

Best regards,
Rikard

March 10, 2022 at 9:24 am in reply to: Deactivate the Woocommerce Hover for "Book Now" and "Show Details" Links…? #1343971

Rikard
Keymaster

Hi Tim,

Thanks for the update, we’ll check if the notifications from the forum are working. I’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

March 9, 2022 at 8:40 pm in reply to: Links are not showing withing blog post on home page view #1343908

Rikard
Keymaster

Hi,

Thanks for the update, I’m glad that found something which worked out. I’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

March 9, 2022 at 8:38 pm in reply to: Enfold support #1343907

Rikard
Keymaster

Hi Ines,

Thanks for reaching out to us. If you don’t have access to the Themeforest account which was used to purchase your theme license, then I would recommend that you purchase a new license, since you will have problems every time you want to update otherwise.

Once you have access to the theme files, then please refer to this on how to register your copy: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

March 9, 2022 at 8:34 pm in reply to: Zip file is missing for the istallation #1343906

Rikard
Keymaster

Hey Matteo,

All the theme files are available for download in your Themeforest account, please check the Downloads section there.

Best regards,
Rikard

March 9, 2022 at 8:33 pm in reply to: Wrong footer content shown #1343905

Rikard
Keymaster

Hi ntvchris,

We can’t help you out unless we can see the actual problem. You could update on a staging version of the site, and give us access to it in a new thread for example.

Best regards,
Rikard

March 9, 2022 at 8:30 pm in reply to: Social Icons don't appear in Portrait Mode on Mobile #1343904
Rikard
Keymaster
Hi John,

Please check if you have this CSS added in Quick CSS:
```
@media only screen and (max-width: 769px) {
#top .social_bookmarks {
    display: none !important;
}
}
```
If so, then please remove it, and replace it with this:
```
@media only screen and (max-width: 767px) {
#top .social_bookmarks {
    display: block;
}
}
```
Best regards,
Rikard
March 9, 2022 at 8:24 pm in reply to: header on the mobile horizontally #1343903

Rikard
Keymaster

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

March 9, 2022 at 8:24 pm in reply to: Thumbnail size LATEST NEWS widget #1343901

Rikard
Keymaster

Hi,

Thanks for the update, I’ll go ahead and close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

March 9, 2022 at 8:23 pm in reply to: logo mobile is still displayed #1343899

Rikard
Keymaster

Hi,

Great, I’m glad that you got it working, and thanks for the update. I’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

March 9, 2022 at 8:23 pm in reply to: Featured Image Not Visible #1343897

Rikard
Keymaster

Hi,

Thanks for letting us know, I’ll go ahead and close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

March 9, 2022 at 8:22 pm in reply to: Theme customization not available – critical error #1343896

Rikard
Keymaster

Hi,

We can’t tell you exactly what the problem is if we can’t actually see it, but I would recommend that you try to update to the latest version of the theme in any case. If you want to try the update first, then you can update on a staging/development version of the site first.

Best regards,
Rikard

March 9, 2022 at 8:15 pm in reply to: Trennlinie mit Symbol #1343895

Rikard
Keymaster

Hey danikra74,

It looks fine on my end, in which browser and device are you seeing this problem? If you have a screenshot of what you are seeing on your end, then please share that with us.

Best regards,
Rikard

March 9, 2022 at 8:12 pm in reply to: Using Easy Slider Captions Issue #1343893

Rikard
Keymaster

Hi,

Great, I’m glad that Nikko could help you out. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

March 9, 2022 at 8:10 pm in reply to: Facebook Messenger and Enfold Like box only shown in english language #1343892

Rikard
Keymaster

Hey jotronsdal,

The login details you posted are not working, please check and verify. If the problems you are having are coming from third party plugins, then please try getting support from the theme developers first of all.

Best regards,
Rikard

March 9, 2022 at 8:08 pm in reply to: Slider zeigt falsche Bilder #1343891

Rikard
Keymaster

Hi,

Thanks for that. Could you upgrade the account to have administrator rights as well please?
If you could enable debug mode, then we can copy the content of the problem page to a test page as well: https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode. If you need help with that, then make sure that Appearance->Theme Editor is enabled on your installation, or include FTP login details as well.

Best regards,
Rikard

March 9, 2022 at 8:05 pm in reply to: Email not receiving #1343890

Rikard
Keymaster

Hi Saujan,

I’ve changed your password manually, please see private.

Best regards,
Rikard

March 9, 2022 at 8:03 pm in reply to: Future Update Support #1343888

Rikard
Keymaster

Hi Sam,

Thanks for reaching out to us, and for considering Enfold. The answer to your question is that it’s very likely, since Enfold is our only product. We have no plans on stopping developing and supporting Enfold.

Best regards,
Rikard

March 9, 2022 at 3:17 pm in reply to: Image loading at fullsize but then rendering to another size #1343859

Rikard
Keymaster

Hi,

Thanks for letting us know, I’ll go ahead and close this thread for now then :-)

Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

March 9, 2022 at 3:15 pm in reply to: Wrong footer content shown #1343858

Rikard
Keymaster

Hi,

Thanks for that. What happens if you activate the parent theme, or remove header.php and footer.php from your child theme? You might have to replace those files in your child, then add your customisations back in after that.

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 15,061 through 15,090 (of 93,420 total)

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