Page 5 – Support | Kriesi.at – Premium WordPress Themes

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Viewing 30 posts - 121 through 150 (of 93,160 total)

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Posts
November 22, 2025 at 11:32 am in reply to: Contact Form not sending emails #1491677

Rikard
Keymaster

Hey bemodesign,

Please try these suggestions: https://kriesi.at/documentation/enfold/contact-form/#my-contact-form-is-not-sending-emails-

Best regards,
Rikard

November 22, 2025 at 11:13 am in reply to: Logo resizing on page load and disappears on window resize #1491676

Rikard
Keymaster

Hey ivanglaser,

Do you have any plugins installed that might be altering images? For example image compression plugins?

Best regards,
Rikard

November 22, 2025 at 11:06 am in reply to: Google Captcha V3 #1491675

Rikard
Keymaster

Hey Gene,

V3 is working in the background, so there is no checkbox or any other visible element.

Best regards,
Rikard

November 22, 2025 at 11:00 am in reply to: Editing page not possible #1491674

Rikard
Keymaster

Hi,

You are still running an old version of the theme. Please update to the latest version (7.1.3) of the theme first of all: https://kriesi.at/documentation/enfold/theme-update/.

If you haven’t registered your license, then please refer to this: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

November 22, 2025 at 10:54 am in reply to: Google Maps dont show up #1491672

Rikard
Keymaster

Hey werksfarbe,

Did you try to temporarily deactivate all plugins and remove any custom code that you might have added?

Best regards,
Rikard

November 21, 2025 at 12:49 pm in reply to: Cannot make Changes to a Page #1491646

Rikard
Keymaster

Hey So Evolve,

If the problem is only occuring when the the child theme is active, then it’s not a core theme problem. Please try removing all your customisations from the child, then add them back one by one to see when it starts happening again.

Best regards,
Rikard

November 21, 2025 at 12:48 pm in reply to: Upper Menu size #1491645
Rikard
Keymaster
Hi,

Please try this as well:
```
#header_meta .sub_menu {
  top: 0;
}
```
Best regards,
Rikard
November 21, 2025 at 12:46 pm in reply to: woocommerce product pages not opening from shop #1491644

Rikard
Keymaster

Hi,

Thanks for the update. If you have additional problems which are not related to the original topic, then please open a new thread.

Best regards,
Rikard

November 21, 2025 at 12:43 pm in reply to: Old version of website shown after running updates #1491643

Rikard
Keymaster

Hey Eefke,

You should clear all server and local caches after updates.

Best regards,
Rikard

November 21, 2025 at 12:42 pm in reply to: Form is not working #1491642

Rikard
Keymaster

Hi,

Did you try registering your theme license? https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

November 21, 2025 at 12:41 pm in reply to: PHP update #1491641

Rikard
Keymaster

Hey Robert,

I’m not sure I understand what you are referring to. PHP is server software, it’s not included in Enfold. If you are asking if Enfold is compatible with PHP versions beyond PHP 7.4, then the answer to that is yes.

Best regards,
Rikard

November 21, 2025 at 12:39 pm in reply to: Anfrage zu einem Rabatt für das Enfold-Theme für ein gemeinnütziges Projekt #1491640

Rikard
Keymaster

Hey Sven,

Thanks for reaching out to us. The theme is current on sale: https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990. We cannot offer any further or personal discounts unfortunately.

Best regards,
Rikard

November 20, 2025 at 4:57 pm in reply to: Just bought it – but can’t install?? #1491593

Rikard
Keymaster

Hi,

Great, thanks for the update. Try updating PHP to see what happens after that.

Your Themeforest token can be added in the theme under Enfold->Theme Update.

Best regards,
Rikard

November 20, 2025 at 4:52 pm in reply to: Upper Menu size #1491592

Rikard
Keymaster

Hi,

You can try adding the important argument at the end: https://www.w3schools.com/css/css_important.asp.

Best regards,
Rikard

November 20, 2025 at 4:50 pm in reply to: Extra blank space #1491591

Rikard
Keymaster

Hi,

Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

November 20, 2025 at 4:49 pm in reply to: woocommerce product pages not opening from shop #1491590

Rikard
Keymaster

Hey Munford,

I can’t see that happening on my end. Did you manage to get it working?

Best regards,
Rikard

November 20, 2025 at 4:48 pm in reply to: Anzeige von Beiträge auf Kategorien #1491589

Rikard
Keymaster

Hi,

Great, I’m glad that Ismael could help you out. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

November 20, 2025 at 4:46 pm in reply to: Issue with the Enfold Header #1491588

Rikard
Keymaster

Hi,

Yes, you can upload it via FTP. https://kriesi.at/documentation/enfold/child-theme/

Best regards,
Rikard

November 20, 2025 at 8:52 am in reply to: cannot register to forum #1491565

Rikard
Keymaster

Hey Sabitre,

You need a purchase code to register on the support forum. We cannot keep track of it for you unfortunately. You might be able to get it from the person who bought the license for you, of if you purchase a new license.

Best regards,
Rikard

November 20, 2025 at 8:51 am in reply to: Just bought it – but can’t install?? #1491564

Rikard
Keymaster

Hi,

Thanks for the update. So everything is working as it should now then?

Best regards,
Rikard

November 20, 2025 at 8:49 am in reply to: Upper Menu size #1491563
Rikard
Keymaster
Hi,

Please try this CSS as well:
```
#menu-item-764 {
  background-color: red;
}

#menu-item-920, #menu-item-988 {
  margin-top: 15px;
}

#header_meta #sub_menu {
  margin-top: -11px;
}
```
Best regards,
Rikard
November 20, 2025 at 8:41 am in reply to: Form is not working #1491562

Rikard
Keymaster

Hi,

Thanks for the clarification. Could you try updating the theme to the latest version (7.1.3) to see if that helps please? https://kriesi.at/documentation/enfold/theme-update/. If not, then please check the login details that you posted, as they are not working.

Best regards,
Rikard

November 19, 2025 at 1:53 pm in reply to: Is there a way to install a new version without removing the old? (please read) #1491516

Rikard
Keymaster

Hi,

Thanks for helping out @guenni007. Did that answer your question @robertwein?

Best regards,
Rikard

November 19, 2025 at 1:52 pm in reply to: Favicon not showing up on the tab #1491515

Rikard
Keymaster

Hi,

Sure, please see private. I’m using Firefox developer.

Best regards,
Rikard

November 19, 2025 at 1:50 pm in reply to: Just bought it – but can’t install?? #1491514

Rikard
Keymaster

Hi,

Thanks for the update. PHP is software installed on your server, you would update it via your hosting providers backend.

Best regards,
Rikard

November 19, 2025 at 1:48 pm in reply to: Issue with the Enfold Header #1491513

Rikard
Keymaster

Hi,

I’ve never heard of anyone trying what you are looking to do, and I’ve never tried it myself either. My recommendation is still to use a child theme. I’ve asked the rest of the team to see if they know if this is possible.

Best regards,
Rikard

November 18, 2025 at 5:01 pm in reply to: Just bought it – but can’t install?? #1491475

Rikard
Keymaster

Hi,

Thanks for the update. Please follow this to register your theme license: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

November 18, 2025 at 4:59 pm in reply to: Need to re-download purchased theme #1491474

Rikard
Keymaster

Hey Miltiadis,

Thanks for reaching out to us. We don’t keep any records of purchases, as Envato/Themeforest handle all sales related matters. I doubt that they will be able to help you out, but you might want to try contacting their support anyway.

Best regards,
Rikard

November 18, 2025 at 4:57 pm in reply to: Links don’t open in new tab anymore #1491473

Rikard
Keymaster

Hi,

Great, I’m glad to hear that you found the problem. We’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

November 18, 2025 at 11:36 am in reply to: Favicon not showing up on the tab #1491460

Rikard
Keymaster

Hey Antonio,

It’s showing up fine on my end, please try using a private or incognito browser window.

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 121 through 150 (of 93,160 total)

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