Page 5 – Support | Kriesi.at – Premium WordPress Themes

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July 17, 2025 at 10:02 am in reply to: Fatal Error on Contact Page – Theme Related Issue #1486918

Rikard
Keymaster

Hi,

Thanks for that, the URL you posted requires being logged in though. Please copy the logs and post them on Pastebin for example.

Best regards,
Rikard

July 16, 2025 at 9:00 pm in reply to: Can’t install any demo -curl error 28 #1486899

Rikard
Keymaster

Hey fiorettipau,

Thanks for the login details. It looks like you are using OVH hosting? If that is the case, then the demo import won’t work because of server restrictions on their end. We could try to import the demo for you manually though. Which demo are you looking to import?

Best regards,
Rikard

July 16, 2025 at 8:55 pm in reply to: Stretch background image to edge of screen on half column #1486897

Rikard
Keymaster

Hi,

Could you post a link to where we can see the results that you are getting please? If you have a screenshot highlighting your intentions, then that would be helpful as well.

Thanks for helping out @guenni007 :-)

Best regards,
Rikard

July 16, 2025 at 8:52 pm in reply to: Alter “true” and “false” in Autoresponder-Email #1486896

Rikard
Keymaster

Hi,

Great, I’m glad that Ismael could help you out. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

July 16, 2025 at 8:50 pm in reply to: Sub-level menu does not open in a new tab #1486895

Rikard
Keymaster

Hi,

Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

July 16, 2025 at 8:48 pm in reply to: Issue with License Renewal #1486893

Rikard
Keymaster

Hey Marcus,

Please try to input your purchase code again when the forum says that your support license has expired.

Best regards,
Rikard

July 16, 2025 at 10:41 am in reply to: Child Style Sheet Not Working #1486862

Rikard
Keymaster

Hi,

Try to check your CSS for any problems using a service like this.

Best regards,
Rikard

July 16, 2025 at 10:36 am in reply to: Custom Footer not working on my contact page only #1486861

Rikard
Keymaster

Hi,

The footer is displayed as expected on my end now, I’m guessing that you found a solution?

Best regards,
Rikard

July 16, 2025 at 10:34 am in reply to: Fatal Error on Contact Page – Theme Related Issue #1486860

Rikard
Keymaster

Hey lara666,

Please share server error logs with us. A link to your site would be great as well.

Best regards,
Rikard

July 16, 2025 at 10:33 am in reply to: do I need support to be able to update plugins #1486859

Rikard
Keymaster

Hi,

Thanks for the update. That slider is not included in the theme, so you would have to reach out to the developers of that plugin directly.

Best regards,
Rikard

July 15, 2025 at 9:17 pm in reply to: do I need support to be able to update plugins #1486831

Rikard
Keymaster

Hey ERIC MARTENS,

Double post, closing.

Best regards,
Rikard

July 15, 2025 at 9:17 pm in reply to: do I need support to be able to update plugins #1486830

Rikard
Keymaster

Hey ERIC MARTENS,

We don’t sell any plugins, so you would have to reach out to the developers of the plugins in question.

Best regards,
Rikard

July 15, 2025 at 9:16 pm in reply to: Update enfold in wp-says link expired #1486829

Rikard
Keymaster

Hey etrain,

Enfold is not a plugin, try installing it as a theme instead.

Best regards,
Rikard

July 15, 2025 at 9:15 pm in reply to: PHP version full compatibility of Enfold 7.1 #1486828

Rikard
Keymaster

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

July 15, 2025 at 5:31 pm in reply to: PHP version full compatibility of Enfold 7.1 #1486817

Rikard
Keymaster

Hi,

That is not the case. If you want to make sure, then you can set up a test installation and check it out first.

Best regards,
Rikard

July 15, 2025 at 2:13 pm in reply to: enfold child #1486811

Rikard
Keymaster

Hey Milan,

If everything works as it should when the parent theme is active, then the problem is coming from your child theme. Please note that we are not involved in what goes into child themes, that is up to each user to decide. If you want to debug your problem, then you can remove all content that you have added to the child, then add the files back one by one to see when the problem starts again.

Best regards,
Rikard

July 15, 2025 at 2:10 pm in reply to: Demos #1486810

Rikard
Keymaster

Hey Darrell,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also let us know which demo you would like to import.

Best regards,
Rikard

July 15, 2025 at 2:09 pm in reply to: PHP version full compatibility of Enfold 7.1 #1486809

Rikard
Keymaster

Hey sdesign-web,

Enfold is compatible with all of the PHP version that you are listing, so you can go ahead and update to any of them.

Best regards,
Rikard

July 15, 2025 at 2:08 pm in reply to: LayerSlider Admin page loads forever – no slide editing possible, pending update #1486807

Rikard
Keymaster

Hi,

Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

July 15, 2025 at 2:06 pm in reply to: Custom Footer not working on my contact page only #1486806

Rikard
Keymaster

Hey katielouise2008,

Thanks for the login details. What happens if you remove the code block on the page, or if you add the shortcode in a text block element instead?

Best regards,
Rikard

July 15, 2025 at 2:05 pm in reply to: Child Style Sheet Not Working #1486805

Rikard
Keymaster

Hey katielouise2008,

Thanks for the login details. Which CSS is not applying?

Best regards,
Rikard

July 15, 2025 at 2:02 pm in reply to: Help with header and footer #1486804

Rikard
Keymaster

Hi,

Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

July 14, 2025 at 9:28 pm in reply to: Left Main Menu Width #1486769
Rikard
Keymaster
Hey Jason,

Please try the following in Quick CSS under Enfold->General Styling:
```
.html_header_sidebar #top #header {
  width: 400px;
}

.html_header_left #main {
  margin-left: 400px;
}
```
Best regards,
Rikard
July 14, 2025 at 9:12 pm in reply to: on mobile onlyphone info font size #1486768

Rikard
Keymaster

Hi,

Thanks for the update. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

July 14, 2025 at 6:03 pm in reply to: PHP update with template #1486758
Rikard
Keymaster
Hey karina yevenes hernandez,

The version of the theme that you are running is not availble with newer PHP versions. Could you try to update to the latest version (7.1.1) to see if that helps please? The update to 7.1.1 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or upload the theme as if it was new under Appearance->Themes->Add New Theme.
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard
- This reply was modified 4 weeks ago by Rikard.
July 14, 2025 at 6:01 pm in reply to: Plugin Amelia #1486757

Rikard
Keymaster

Hi,

Did you try the different options which are already available in the theme by default? We can help out with styling, adding additional dropdowns for mobile would likely be out of scope of theme support though.

Best regards,
Rikard

July 14, 2025 at 5:59 pm in reply to: Save buttons in editor stopped working! #1486756

Rikard
Keymaster

Hi,

Great, I’m glad that we could help. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

July 14, 2025 at 5:59 pm in reply to: Upgrade from 5.1.1 to 7.x #1486755

Rikard
Keymaster

Hi,

You can update normally from the version that you are currently using. If the updates are not coming through via the theme or plugin backend, then you would have to reach out to your hosting provider for further help.

Best regards,
Rikard

July 14, 2025 at 5:57 pm in reply to: Demos #1486754

Rikard
Keymaster

Hi,

Please try reading my previous message again. You can also click this button on the forum: https://imgur.com/a/AnoSPNb

Best regards,
Rikard

July 14, 2025 at 5:55 pm in reply to: Contact form variables via link #1486753

Rikard
Keymaster

Hey tebitron,

There’s nothing like that in the theme by default unfortunately. I would suggest that you take a look at a dedicated contact form plugin to see if the functionality that you are looking for is available in any of them.

Best regards,
Rikard
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Viewing 30 posts - 121 through 150 (of 92,462 total)

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