Forum Replies Created
-
Posts
-
Hi,
Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.
Best regards,
RikardHi,
Don’t open the file on your local machine. If it opens the file automatically, then you would have to check the settings on your local machine.
Best regards,
RikardHi,
In the demo that you are using, there are two different logos. When the header is not transparent, the default logo is used. That can be set in Logo field in the theme options. The logo which is used while the header is transparent can be set under Transparency Options, just below the logo field.
Best regards,
RikardHi,
Thanks for the update. Is the theme responsible for the problem entries in the database? I’m not sure if I fully understood if you found a solution or not.
Best regards,
RikardHey Morten,
There are several javascript error on your site. Please try deactivating file compression under Enfold->Performance first of all, or try to temporarily deactivate all plugins to see if that changes anything.
Best regards,
RikardHey SM_Robel,
Thanks for the login details. Enfold is not active on your site, do you still want to import a demo? If so, which one?
Best regards,
RikardHey oliviernuttens,
I’m not sure that I fully understand the problem that you are having. Where exactly are you seeing that the CPU load is too big? If you have some kind of documentation on this, then please share that with us.
Best regards,
RikardHey Shah,
Thanks for that. Please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site.
Best regards,
RikardHey Shah,
We cannot see any attachments to your message. Please try uploading it to a cloud service like google drive or dropbox, then link to it here.
Best regards,
RikardHey Martin,
Please refer to this on how to extend your support period: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Once you have access to the support forum, then please start a new thread there and try to explain your problem a bit further.
Best regards,
RikardHey Jan,
We are not involved at all in the purchase process, please try reaching out to Envato/Themeforest support.
Best regards,
RikardHey Jana,
If you are going to transfer your current license to a new domain, then you don’t have to purchase an additional license. You can move your current site to a new location using a migration plugin.
Best regards,
RikardHi,
Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.
Best regards,
RikardHi,
Download the plugin to your local computer, then upload the same file without extracting it.
Best regards,
RikardHi,
Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.
Best regards,
RikardHi,
If you have downloaded the theme package from Themeforest, then unpack it on your local machine, then install the enfold.zip file located in the unpacked directory.
Best regards,
RikardHey Akhurst,
Our support for third party plugins is limited unfortunately, please try reaching out to the plugin developers first of all.
Best regards,
RikardHey NicomIT,
The thread you linked to is 7 years old, if there was a general problem with uploading images to the theme then it would have been fixed a long time ago. Are you sure that it’s not a conflict with another plugin or custom code? What is the actual error saying? How exactly did the developer that you have been in touch with come to the conclusion that the problem lies with Enfold, and which code is responsible for the problem in the theme? Please note that our support for problems with third party plugins is limited.
Best regards,
RikardHi,
Thanks for the update. Could you post a link to where we can see the actual problem please?
Best regards,
RikardHi,
Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.
Best regards,
RikardHi,
Thanks for that, but those are not fatal errors. The server is returning a 500 internal server error, and those lines are what is interesting. You should try to ask your hosting provider why the server is responing with a fatal error on the file in question as well.
Best regards,
RikardHi,
Thanks for the update. If you activate the theme globally, then you should only have to install it once.
Best regards,
RikardHi,
Thanks for the update. I’m not sure why this is happening, but there seems to be something wrong with the files, they might be corrupt. I get this error while trying to upload the theme settings to the WordPress media library on two separate test installations:
Sorry, you are not allowed to upload this file type.
Could you try reaching out to your hosting provider and check if they might know what the problem could be? I don’t think this a theme problem, as it works when I try the same procedure between my test installations, and we haven’t had any other users report this problem either.
Best regards,
RikardHey Dijkhuis,
They all look like purchase codes, did you follow this guide? https://kriesi.at/documentation/enfold/theme-registration/
Best regards,
RikardHey jkos,
You can upload images to an array of different services online. For example Google Drive, Dropbox, Imgur, Snipboard etc. Then you can link to the image in your reply.
Best regards,
RikardHi,
Thanks for the update. Please try the files in private. The theme settings can be imported under Enfold->Import/Export.
Best regards,
RikardHi,
Great, I’m glad that we could help. We’ll close this thread for now then, please open a new thread if you should have any further questions or problems.
Best regards,
Rikard
