Hi,

I see that you are running an old version of the theme, could you try to update to the latest version (4.9.2.3) to see if that helps please? The update to 4.9.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

Hi iaranguren,

Please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site.

Best regards,
Rikard

Hi,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

Hey Jason,

Please try the following in Quick CSS under Enfold->General Styling:

.sidebar #categories-4 label.screen-reader-text {
  display: none; 
}

Best regards,
Rikard

Hi,

Thanks for that. We need the passcode which should have been sent to you:

We need you to verify your identity before you sign in. This may be because you are signing in from a new location or from a different device.
We have emailed a passcode. Please check your email and enter the passcode below.

Please include it in private. Also, the WordPress login details are still not working.

Best regards,
Rikard

Hi Alex,

Are you overriding header.php or footer.php in your child theme? If so, then please replace those files with the parent theme files, then add your customisations back in after that.

If you need further help, then please post admin WordPress login details in private.

Best regards,
Rikard

Hey pikkuapuri,

You can’t change that in Advanced Styling unfortunately. If you could send us a link to where we can see the elements in question, then we could give you some custom CSS to use though. The link to sent is a preview URL, and can’t be viewed without being logged in.

Best regards,
Rikard

Hey dondela,

Please try the following in Quick CSS under Enfold->General Styling:

@media only screen and (max-width: 767px) {
.page-id-9683 #av_section_2 iframe {
    height: 197px;
}
}

Best regards,
Rikard

Hi,

Thanks for that. The details seems to be working, but the password is wrong. Please check and verify.

Best regards,
Rikard

Hi,

Thanks for the update, we appreciate the suggestions for sure. Making Color Section able to hold other full width elements will likely not be added, but a new element in the Layout Builder might be added in the future for that purpose.

Posts can be queried by tags and categories, but since media attachments don’t have those, then I think this feature will be difficult to implement unfortunately.

Best regards,
Rikard

Hi,

Thanks for that, those details work. I have no clue how to create an FTP account in there though. If you don’t know either, then please refer to your hosting company’s documentation or support. Once you have working FTP login details, then post them here in private.

Best regards,
Rikard

Hi,

Thanks for that. The WordPress login details are working, but I can’t access your hosting account:

Problème de connexion : Identifiant ou mot de passe invalide

1. Veuillez vérifier que l’identifiant renseigné est bien sous la forme LWS-XXX où XXX représente une suite de chiffres (ne pas renseigner l’adresse email lié à votre compte LWS)
2. Vérifiez que le mot de passe que vous utilisez est bien valide et correspond bien à l’espace client auquel vous souhaitez vous connecter si vous avez plusieurs comptes chez LWS
3. Si vous avez un doute sur le mot de passe à renseigner, nous vous invitons à réinitialiser votre mot de passe en cliquant ici

Please create an FTP account for us, and post the login details in private.

Best regards,
Rikard

Hey Jasmine,

Thanks for the video. I can’t reproduce the results in your video on the page in private though, where can we see the actual problem?

Best regards,
Rikard

Hi smarta-brett,

If the updates are not coming through, then please try to install and configure this plugin: https://envato.com/market-plugin/

Best regards,
Rikard

Hi,

Thanks for the update, please see private.

Best regards,
Rikard