Hi Arantza,

Please post a link to where we can see the widget in question.

Best regards,
Rikard

Hi jan,

You can register here with your purchase code: https://kriesi.at/support/register/

Best regards,
Rikard

Hi Matthias,

We don’t handle any sales or license related matters ourselves, please try reaching out to Envato/Themeforest support to see if they can help you out.

Best regards,
Rikard

Hi sorarufandrea,

Please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site.

Best regards,
Rikard

Hi,

Thanks for the update. Please try to be a bit more specific, point out the exact images, and link directly to a blog post where you want this layout.

Best regards,
Rikard

Hey Veronika,

Please add the code in private to functions.php in your child theme.

Best regards,
Rikard

Hi,

Thanks for the update. You shouldn’t have to deactivate the plugin, all that should be necessary is to turn off file compression under Enfold->Performance. I did that yesterday, and your site started working as expected then.

Please try this in Quick CSS for the question asked in private.

#text-2 a {
  font-size: 12px;
}

Best regards,
Rikard

Hi wolfram,

I’m not sure I fully understand the problem you are having, could you share a screenshot highlighting what is not clickable please?

Best regards,
Rikard

Hi,

Are you overriding header.php or footer.php in a child theme? If so then please try to replace those files with the parent theme files, then add your customisations back in after that. If you need further help, then please post admin WordPress login details in private.

Best regards,
Rikard

Hi,

Great, I’m glad that Mike could help you out. I’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

Hi,

Your security plugin might be blocking the update, please try to install and configure this plugin: https://envato.com/market-plugin/

Adding columns in the toggles is not possible with the Layout Builder, but you can try to manually copy shortcodes if you enable debug mode: https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode

Best regards,
Rikard

Hi,

Thanks for letting us know, I’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

Hi,

Thanks for the update. We’ll keep this thread open for you.

Best regards,
Rikard

Hey Fred,

We don’t have any purchase records unfortunately. Who bought the theme license for you? I would recommend that you try to reach out to that person first of all.

Once you have access to the theme files, then the update to 4.9.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

Hi,

Great, I’m glad that Mike could help you out. I’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard