Page 441 – Support | Kriesi.at – Premium WordPress Themes

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June 14, 2022 at 6:37 pm in reply to: Blog page not displaying after new post published #1355234

Rikard
Keymaster

Hey Annemarie,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

June 14, 2022 at 6:33 pm in reply to: Backend white screen no changes are poossible #1355233

Rikard
Keymaster

Hey rixi,

Could you try updating the theme to the latest version (5.0) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

Best regards,
Rikard

June 14, 2022 at 6:32 pm in reply to: Enfold Main Menu -double naming as footer #1355231

Rikard
Keymaster

Hi,

We can’t access local files on your computer. Please try to upload the screenshots to a public server, then link to them here.

Best regards,
Rikard

June 14, 2022 at 6:31 pm in reply to: Two Questions #1355230

Rikard
Keymaster

Hi,

Thanks for the update. I can’t see any menus in the footer on your site though, could you post a screenshot of what you would like to remove please?

Best regards,
Rikard

June 14, 2022 at 4:50 pm in reply to: Two Questions #1355212

Rikard
Keymaster

Hi,

Thanks for that. Which text exactly are you looking to change? If you are referring to the socket, then you can edit that under Enfold->Footer.

Best regards,
Rikard

June 14, 2022 at 4:46 pm in reply to: urgent images not loading after update #1355211

Rikard
Keymaster

Hi,

Thanks for the update. We’ll keep this thread open in case you should need any further help on the topic.

Best regards,
Rikard

June 14, 2022 at 4:45 pm in reply to: Enfold Showcase #1355210

Rikard
Keymaster

Hi,

Thanks for helping out @thinkjarvis :-)

Best regards,
Rikard

June 14, 2022 at 4:43 pm in reply to: Enfold Main Menu -double naming as footer #1355209

Rikard
Keymaster

Hi,

Please see screenshot in private.

Best regards,
Rikard

June 14, 2022 at 4:40 pm in reply to: After update to 5.0, buttons on Fullwidth Easy Slider are not working anymore #1355207

Rikard
Keymaster

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

June 14, 2022 at 2:31 pm in reply to: Enfold Main Menu -double naming as footer #1355197

Rikard
Keymaster

Hey kpinsdorf,

Please check under Appearance->Menus, you can edit the menu which is assigned as the footer menu there. If you need further help, then please check the login details you sent, as they are not working.

Best regards,
Rikard

June 14, 2022 at 2:27 pm in reply to: Can't edit pages, page content won't load, elements not clickable #1355196

Rikard
Keymaster

Hi,

Please send us FTP login details in private, so that we can upload a fresh copy of the theme.

Best regards,
Rikard

June 14, 2022 at 2:21 pm in reply to: avia layout gone! #1355192

Rikard
Keymaster

Hi,

Could you give us the details to the problem account please?

Best regards,
Rikard

June 14, 2022 at 2:19 pm in reply to: home header mobile transparent #1355191
Rikard
Keymaster
Hi,

Try this instead:
```
@media only screen and (max-width: 767px) {
.postid-5426 #main {
    margin-top: 0 !important;
}
}
```
Best regards,
Rikard
June 14, 2022 at 1:14 pm in reply to: Can't edit pages, page content won't load, elements not clickable #1355172

Rikard
Keymaster

Hi,

Thanks for the update. The login token is not working anymore, please renew it and post it in private.

Best regards,
Rikard

June 14, 2022 at 1:12 pm in reply to: Habe Probleme mit der H1 bei der Google-Analyse #1355169

Rikard
Keymaster

Hi Rudolph,

I’m not sure about tools, but I guess any SEO tool can check that for you. Otherwise you can simply inspect the page in your browser, and search for the tag which you are interested in.

Best regards,
Rikard

June 14, 2022 at 1:11 pm in reply to: Lightbox is not working #1355165

Rikard
Keymaster

Hi,

Thanks for letting us know, I’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

June 14, 2022 at 11:50 am in reply to: urgent images not loading after update #1355145

Rikard
Keymaster

Hi,

Thanks for that. It starts working as it should when I turn off file compression under Enfold->Performance. I’m not sure why it’s not working when that is turned on, but it might be due to caching. Could you try turning it on again in a few days time please?

Best regards,
Rikard

June 14, 2022 at 11:37 am in reply to: URGENT: layout builder is broken on certain pages #1355143

Rikard
Keymaster

Hi,

You can upload screenshots to a service like Google Drive, Dropbox, One Drive, Imgur.com, Snipboard.io or similar, then link to it here. Also please let us know exactly how to reproduce the problem on your actual site.

Best regards,
Rikard

June 14, 2022 at 11:32 am in reply to: home header mobile transparent #1355142
Rikard
Keymaster
Hi,

Please try this CSS as well:
```
@media only screen and (max-width: 767px) {
.postid-5426 #main {
    margin-top: 0;
}
}
```
Best regards,
Rikard
June 14, 2022 at 11:28 am in reply to: Two Questions #1355140

Rikard
Keymaster

Hi,

Thanks for that. The login details you posted are not working, please check and verify.

Best regards,
Rikard

June 14, 2022 at 11:26 am in reply to: Exclude Sidebar from one page #1355139

Rikard
Keymaster

Hi,

Great, I’m glad that you found it. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

June 13, 2022 at 8:50 pm in reply to: Two Questions #1355092

Rikard
Keymaster

Hi,

We didn’t receive any login details, please try sending them again.

Best regards,
Rikard

June 13, 2022 at 8:26 pm in reply to: Two Questions #1355088

Rikard
Keymaster

Hi,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

June 13, 2022 at 8:25 pm in reply to: Habe Probleme mit der H1 bei der Google-Analyse #1355087

Rikard
Keymaster

Hi,

You can find it in the Layout Builder, which is part of the theme: https://snipboard.io/lQIzYi.jpg

Best regards,
Rikard

June 13, 2022 at 8:22 pm in reply to: Request to Delete Our Account and Data #1355085

Rikard
Keymaster

Hey Nicolas,

I have deleted your account.

Best regards,
Rikard

June 13, 2022 at 8:20 pm in reply to: Two Questions #1355084

Rikard
Keymaster

Hey jaliisah,

It looks like you are not using Enfold on your site? Maybe you reached out to the support?

Best regards,
Rikard

June 13, 2022 at 8:17 pm in reply to: Exclude Sidebar from one page #1355082

Rikard
Keymaster

Hey kennykaz,

You can select to not show a sidebar in the Layout menu when editing the page in question.

Best regards,
Rikard

June 13, 2022 at 8:15 pm in reply to: Mobile View And desktop #1355081

Rikard
Keymaster

Hi,

We don’t really have any recommendations, any caching plugins should work fine with Enfold. Clearing the complete cache from any plugin is beyond the scope of our support though.

Best regards,
Rikard

June 13, 2022 at 5:31 pm in reply to: Customize Hospot-Tooltip #1355071

Rikard
Keymaster

Hi,

Great, I’m glad that you found a solution. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

June 13, 2022 at 5:30 pm in reply to: Lightbox is not working #1355070

Rikard
Keymaster

Hi,

Great, I’m glad that @guenni007 could help you out. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 13,201 through 13,230 (of 93,423 total)

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