Page 4 – Support | Kriesi.at – Premium WordPress Themes

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April 15, 2025 at 9:27 pm in reply to: Upgrade from 5.1.1 to 7.x #1481400

Rikard
Keymaster

Hey cktanju,

Please try using this plugin: https://envato.com/market-plugin/

Best regards,
Rikard

April 15, 2025 at 9:25 pm in reply to: website crash after php update 8.1 #1481399

Rikard
Keymaster

Hi,

Thanks for the update, we’ll keep this thread open for you.

Best regards,
Rikard

April 15, 2025 at 9:23 pm in reply to: Enfold Footer Widget #1481397

Rikard
Keymaster

Hi,

We cannot reproduce this problem, and no other users have reported it either. That means that it’s very likely a problem which is local to your site. Do you have a staging site or a local site where you can test it maybe? Please note that the error message is coming from a core WordPress file, not a theme file.

Best regards,
Rikard

April 15, 2025 at 9:21 pm in reply to: hide product category tag #1481396

Rikard
Keymaster

Hi,

Thanks for the update. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

April 15, 2025 at 9:20 pm in reply to: Problem on blog #1481395
Rikard
Keymaster
Hi,

Please try the following in Quick CSS under Enfold->General Styling:
```
.avia-content-slider .slide-meta {
  display: none; 
}
```
Best regards,
Rikard
April 15, 2025 at 9:49 am in reply to: Enfold Footer Widget #1481365

Rikard
Keymaster

Hi,

Thanks for that. I’m seeing an error message on a core WordPress file, but I’m not sure why that is. What happens if you try to reinstall WordPress?

Go to your WordPress dashboard.
Navigate to the Updates and click on Re-install now.
It will automatically download and reinstall latest wordpress version.

Best regards,
Rikard

April 14, 2025 at 5:38 pm in reply to: hide product category tag #1481320

Rikard
Keymaster

Hi,

Thanks for helping out @guenni007. Did that answer your question @limedrop?

Best regards,
Rikard

April 14, 2025 at 5:37 pm in reply to: Accordion disapears when another accordion is opened. #1481319

Rikard
Keymaster

Hi,

Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

April 14, 2025 at 5:37 pm in reply to: Enfold Footer Widget #1481318

Rikard
Keymaster

Hi,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

April 14, 2025 at 3:26 pm in reply to: SEO Mystery #1481312

Rikard
Keymaster

Hey Ad-Min747,

We cannot answer questions about search engine indexation unfortunately, you would have to reach out to each search engine provider for answers about their indexing.

Best regards,
Rikard

April 14, 2025 at 3:24 pm in reply to: Mobile first #1481311

Rikard
Keymaster

Hey Ad-Min747,

There’s no special way of designing for mobile in the theme, and I’m not aware of any plugins that does that either unfortunately.

Best regards,
Rikard

April 14, 2025 at 3:22 pm in reply to: Change button size in top bar #1481310
Rikard
Keymaster
Hi,

Please try this as well:
```
.phone-info .avia-button {
  padding: 0 10px;
}
```
Best regards,
Rikard
April 14, 2025 at 3:18 pm in reply to: Page lost stylesheet #1481309

Rikard
Keymaster

Hi,

Thanks for the update. So the URL that Mike posted means nothing to you? If that is the case, then I would imagine that your hosting provider would be in a better position to help you out.

Best regards,
Rikard

April 14, 2025 at 10:50 am in reply to: Article list format change when I open web on mobile phone. #1481299

Rikard
Keymaster

Hi,

Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

April 14, 2025 at 10:48 am in reply to: spam problem #1481298

Rikard
Keymaster

Hey Gianluca,

Did you activate Google ReCAPTCHA under Enfold->Google Services?

Best regards,
Rikard

April 12, 2025 at 7:52 pm in reply to: Customer issue #1481253

Rikard
Keymaster

Hey Philippe,

Thanks for reaching out to us. I’m not sure I understand what you need our help with, you should be able to download the theme via FTP?

Best regards,
Rikard

April 11, 2025 at 9:19 am in reply to: adding code to header / disable varnish cache #1481182

Rikard
Keymaster

Hey Munford,

That file should go in the root of your WordPress installation. If you search for .htaccess then you will find a lot of information.

Best regards,
Rikard

April 11, 2025 at 9:17 am in reply to: Cant access Avia layout builder #1481181

Rikard
Keymaster

Hi,

Thanks for the update, we’ll keep this thread open for you.

Best regards,
Rikard

April 10, 2025 at 7:44 pm in reply to: I need help with activating the theme #1481150

Rikard
Keymaster

Hey jjorge1,

Could you try updating the theme to the latest version (7.1) to see if that helps please? https://kriesi.at/documentation/enfold/theme-update/.

Best regards,
Rikard

April 10, 2025 at 7:42 pm in reply to: Enfold Version: 4.7.1 #1481149

Rikard
Keymaster

Hey Frank,

Thanks for reaching out to us. Do you have access to the Themeforest account which was used to purchase your theme license? If you do, then please follow this documentation: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

April 10, 2025 at 7:39 pm in reply to: Cant access Avia layout builder #1481147

Rikard
Keymaster

Hi,

Thanks for that. Did you try following the documentation that I sent earlier?

Best regards,
Rikard

April 10, 2025 at 7:37 pm in reply to: Add custom image size to enfold ALB elements #1481146

Rikard
Keymaster

Hi,

Great, I’m glad that you found a solution and thanks for sharing. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

April 10, 2025 at 7:36 pm in reply to: Change button size in top bar #1481145
Rikard
Keymaster
Hey jscarlett,

Please try the following in Quick CSS under Enfold->General Styling:
```
#top #header_meta .phone-info {
  line-height: inherit;
}
```
Best regards,
Rikard
April 10, 2025 at 12:40 pm in reply to: Cant access Avia layout builder #1481133

Rikard
Keymaster

Hey AuroraArcus,

I can’t see a link to your actual site? If you haven’t registered your theme license, then please try doing so first of all: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

April 10, 2025 at 10:18 am in reply to: text in the center of the footer #1481128

Rikard
Keymaster

Hi,

Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

April 10, 2025 at 10:16 am in reply to: #1481091 #1481127

Rikard
Keymaster

Hey jessica venturi,

Double post, closing.

Best regards,
Rikard

April 10, 2025 at 10:16 am in reply to: #1481091 #1481126

Rikard
Keymaster

Hey jessica venturi,

You can log in with your email and the password in private.

Best regards,
Rikard

April 9, 2025 at 8:23 pm in reply to: Accordion disapears when another accordion is opened. #1481100

Rikard
Keymaster

Hi,

Yes, did you try looking what I did in the ID settings for each of instances? If you do that, you will see that the IDs for each of them are different. You can go ahead and do the same thing yourself.

Best regards,
Rikard

April 9, 2025 at 8:21 pm in reply to: Bold type different color than links #1481099
Rikard
Keymaster
Hi,

The theme settings for the strong tag will not affect other tags nested within it, like a span tag, which is where your content is placed and where inline styling also has been added. If you want to target span tags nested in strong tags, then you will have to use custom CSS:
```
strong span {
  color: red !important;
}
```
I would advice that you don’t copy content from sources that adds styling in the future.

Best regards,
Rikard
April 9, 2025 at 8:13 pm in reply to: Account Access Issue & Website Update Problems – Purchase Code: f734ef99-b5b3-4754-96ef-7fa60a22513e #1481097

Rikard
Keymaster

Hey jessica venturi,

You have added the wrong email in your account, should we change it to the one you are using to contact us here?

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 91 through 120 (of 91,855 total)

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