Page 4 – Support | Kriesi.at – Premium WordPress Themes

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July 25, 2025 at 6:54 pm in reply to: Function av_icon is deprecated since version 7.0! #1487233

Rikard
Keymaster

Hi,

Thanks for that. Are you using something related to icons in a child theme?

Best regards,
Rikard

July 25, 2025 at 10:32 am in reply to: Function av_icon is deprecated since version 7.0! #1487223

Rikard
Keymaster

Hey laptophobo,

Which PHP version are you using?

Best regards,
Rikard

July 25, 2025 at 10:31 am in reply to: Unable to Download Demo cURL Error 28 #1487222

Rikard
Keymaster

Hi,

Thanks for that. I can’t see any obvious reason as to why the demo import is not working on your installation unfortunately. I’ve imported the content shortcode for the front page for you though, please let us know if you should need any further content. Note that the theme and page settings has to be set manually either in the theme options, or in the layout menu for each individual page.

Best regards,
Rikard

July 24, 2025 at 7:44 pm in reply to: Huge gap in tab section #1487199

Rikard
Keymaster

Hi,

Thanks for that. Did you read my earlier message?

Also, did you check the Height settings in the element options?

Best regards,
Rikard

July 24, 2025 at 7:41 pm in reply to: Merge new theme purchase with existing site #1487198

Rikard
Keymaster

Hey Katy Maurer,

It should likely not change anythings, but I would advise that you update on a staging site first to check the results there first. If that is not a possibility for you, then make sure that you keep backups of your current site in case you should have to restore it. Once you are ready to update then the update to 7.1.1 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or upload the theme as if it was new under Appearance->Themes->Add New Theme.
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

July 24, 2025 at 7:39 pm in reply to: Unable to Download Demo cURL Error 28 #1487197

Rikard
Keymaster

Hey dbrya0,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

July 24, 2025 at 10:00 am in reply to: How to edit Menu caption #1487182

Rikard
Keymaster

Hey Gianluca,

Go to Apperance->Menus, then click Screen Options in the top right hand corner. Select to show Description in that menu.

Best regards,
Rikard

July 24, 2025 at 9:57 am in reply to: Site crashed when upgrading to PHP 8.3 #1487181

Rikard
Keymaster

Hi,

Thanks for that. The FTP details are working, but all the folders are empty. If you are unsure about which user/details to use, then please reach out to your hosting provider for help with that.

Best regards,
Rikard

July 23, 2025 at 11:51 am in reply to: Site crashed when upgrading to PHP 8.3 #1487154

Rikard
Keymaster

Hi,

Thanks for that. The Appearance->Theme File Editor option is turned off on your installation, so we cannot access the child theme files. Please post FTP login details in private as well. If you want to rename the child theme, then you can login via FTP, then navigate to the wp-content/themes folder, then rename the child from there.

Best regards,
Rikard

July 22, 2025 at 7:50 pm in reply to: Demo import failure – cURL error 7 #1487128

Rikard
Keymaster

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

July 22, 2025 at 7:47 pm in reply to: Vimeo iframe solution / JS error #1487127

Rikard
Keymaster

Hey xela,

First off, try turning off file compression under Enfold->Performance to see if that helps. If not, then post a link to where we can see the actual problem on your site.

Best regards,
Rikard

July 20, 2025 at 10:51 am in reply to: Mason Gallery color effect #1487031
Rikard
Keymaster
Hi,

Thanks for the login details. Please try the following in Quick CSS under Enfold->General Styling:
```
.av-masonry-image-container {
  opacity: 1;
}
```
Best regards,
Rikard
July 20, 2025 at 10:48 am in reply to: Tab Section Malfuntion #1487030

Rikard
Keymaster

Hi,

Great, I’m glad that Mike could help you out. We’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

July 20, 2025 at 10:47 am in reply to: Enfold 4.4.1 – PHP update error #1487029

Rikard
Keymaster

Hey Marieke,

The update to 7.1.1 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or upload the theme as if it was new under Appearance->Themes->Add New Theme.
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

July 19, 2025 at 10:56 am in reply to: Site crashed when upgrading to PHP 8.3 #1487010

Rikard
Keymaster

Hi,

The error messages are referring to code your child theme. Note that we don’t provide any code for child themes, that is added by users as they see fit. You could try to temporarily rename the child and try to login after that.

Best regards,
Rikard

July 18, 2025 at 7:44 pm in reply to: Huge gap in tab section #1486998

Rikard
Keymaster

Hi,

Thanks for that. I can’t see any large gaps on my end though, could you let us know how to reproduce the results that you are seeing on your end please? Also, did you check the Height settings in the element options?

Best regards,
Rikard

July 18, 2025 at 7:41 pm in reply to: Default formatting settings #1486997

Rikard
Keymaster

Hi,

The blue colour is coming from the Primary Color setting in the theme options. If you want to set a separate colour for the strong tag, then you can do so under Enfold->Advanced Styling.

Best regards,
Rikard

July 18, 2025 at 7:36 pm in reply to: An error occurred. It seems you are no longer logged in. #1486995

Rikard
Keymaster

Hi,

We haven’t seen that in any of our test installations, and we haven’t had any reports from other users having the same problem. It’s very likely that something else is causing this problem on your installation.

Best regards,
Rikard

July 18, 2025 at 7:34 pm in reply to: Change hover sub menu color #1486994

Rikard
Keymaster

Hi,

Thanks for the update. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

July 18, 2025 at 7:33 pm in reply to: Bug in main menu – links not correctly displayed #1486993

Rikard
Keymaster

Hey annevoelkel,

On the page in private, the Flex Column that contains the Referenzen header has the ID ueber-uns. I’m guessing that it’s not correct? Simply remove the ID or put in the correct element.

Best regards,
Rikard

July 18, 2025 at 7:29 pm in reply to: Launch a lightbox gallery with a button #1486991

Rikard
Keymaster

Hi,

Please paste it as a PHP snippet in your plugin, or add it to functions.php in your child theme.

Best regards,
Rikard

July 18, 2025 at 11:45 am in reply to: Default formatting settings #1486973
Rikard
Keymaster
Hi,

Then you can use CSS, for example:
```
p strong {
  color: #000 !important;
}
```
If you need to learn basic CSS, then there are plenty of free resources online. W3Schools is a good one for example.

Best regards,
Rikard
July 18, 2025 at 11:42 am in reply to: Fatal Error on Contact Page – Theme Related Issue #1486972

Rikard
Keymaster

Hi,

Thanks for that. Could you try updating the theme to the latest version (7.1.1) to see if that helps please? https://kriesi.at/documentation/enfold/theme-update/.

Best regards,
Rikard

July 18, 2025 at 11:40 am in reply to: Can’t install any demo -curl error 28 #1486971

Rikard
Keymaster

Hi,

Thanks for the update. I’ve copied the content shortcodes of the pages for you, and added the images that I think that you want. If you want to add more images, then they can be downloaded in your browser by right clicking and selecting save as on the demo pages. Settings for each page can be made in the Layout menu for each individual page.

Best regards,
Rikard

July 17, 2025 at 9:25 pm in reply to: Huge gap in tab section #1486946

Rikard
Keymaster

Hey kalla77,

Your site is in coming soon mode, so we cannot view it. Please post admin WordPress login details in private.

Best regards,
Rikard

July 17, 2025 at 9:13 pm in reply to: Enfold License – Existing Customer Re Download #1486945

Rikard
Keymaster

Hey Richard,

You can always download the theme files from your Themeforest account. If you don’t own a license, then one can be purchased here.

Best regards,
Rikard

July 17, 2025 at 9:12 pm in reply to: Problems after updating the Enfold theme #1486944

Rikard
Keymaster

Hey CESCI,

Did you try to activate the option to delete old CSS and JS files under Enfold->Performance? You can also try to toggle the file compression options on the same page.

Best regards,
Rikard

July 17, 2025 at 9:10 pm in reply to: Update service new enfold version #1486943

Rikard
Keymaster

Hey Jesús Sierras,

The update to 7.1.1 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or upload the theme as if it was new under Appearance->Themes->Add New Theme.
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

If you don’t own a license, then you can purchase one here.

Best regards,
Rikard

July 17, 2025 at 9:07 pm in reply to: How do I add a class to an image so it has rounded corners #1486941

Rikard
Keymaster

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

Thanks @guenni007 for helping out :-)

Best regards,
Rikard

July 17, 2025 at 10:06 am in reply to: Can’t install any demo -curl error 28 #1486919

Rikard
Keymaster

Hi,

Thanks for that. Which pages do you need? Note that images will not be included, but those can be downloaded manually from the demo if you need any of them.

Best regards,
Rikard
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Viewing 30 posts - 91 through 120 (of 92,462 total)

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