Hey Justina,

I’m not sure that I understand what you mean by limit of 4? If you need to extend your support period, then please refer to this: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support. Once you are able to post on the support forum, then please continue in your existing thread.

Best regards,
Rikard

Hi,

You would have to check in your hosting account, or reach out to their support.

Best regards,
Rikard

Hi,

Thanks for helping out @guenni007. Did you try that out and did you have any luck with it @bbarasa?

Best regards,
Rikard

Hi,

Thanks for that. Does the same problem happen if you temporarily deactivate all plugins except WPML?

Best regards,
Rikard

Hey Shay Bar,

Enfold is a theme, so make sure that you are installing it as one. The files in your Themeforest account are always the latest version.

Best regards,
Rikard

Hi,

You need to check the plugin to see if it contains any code that you actually need. If it doesn’t, then you remove the plugin.

Best regards,
Rikard

Hey Roselle,

Thanks for reaching out. We are not hiring at the moment, best of luck to you in finding a job.

Best regards,
Rikard

Hi,

Thanks for that. Please try the following in Quick CSS under Enfold->General Styling:

@media only screen and (min-width: 991px) {
.html_header_transparency #main {
  padding-top: 118px !important;
}
}

Best regards,
Rikard

Hi minhndq,

Open a new thread and post a link to your site.

Best regards,
Rikard

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

Hi,

Thanks for the update. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

Hey Marco,

Please post a link to where we can see the elements that you are looking to change, and let us know how you want to change them.

Best regards,
Rikard

Hi,

You could try installing the theme again yes. Did you point out the facts that you posted last to your hosting company?

Best regards,
Rikard

Hey Dominik,

We don’t do custom work like that unfortunately, but we can try to help you out on the support forum if you should run into any problems. Please refer to our documentation on how to update the theme: https://kriesi.at/documentation/enfold/theme-update/

Best regards,
Rikard

Hi,

This is not a general problem with the theme, it’s a server error response. If your server is blocking requests or not allowing necessary actions, then there’s not much we can do unfortunately. I see Javascript errors coming from the Smash Balloon plugin while editing pages on your site though, does only deactivating that change anything?

What I quoted above are general recommendations for you to test, they are generated by Google search results, but you are welcome to do your own research or reach out to your hosting provider for further suggestions or help.

Best regards,
Rikard