Hey ehcarlson,

The update to 7.1.2 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or upload the theme as if it was new under Appearance->Themes->Add New Theme.
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

Hey Celeste,

I see that you are running an old version of the theme, could you try to update to the latest version (7.1.2) to see if that helps please? The update to 7.1.2 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or upload the theme as if it was new under Appearance->Themes->Add New Theme.
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

Hi,

Thanks for the update, we’ll close this thread for now then.

Best regards,
Rikard

Hi,

No, you don’t have to purchase anything. Did you read the content in the link I posted?

Best regards,
Rikard

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

Hi,

If you want to register on the support forum, then use your purchase code.

Best regards,
Rikard

Hey Eric,

I’m not sure I understand what you mean, please try to explain what you are looking to a bit further.

Best regards,
Rikard

Hi,

Great, I’m glad that Mike could help you out. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

Hey Dana2225,

We only provide the parent theme and empty child theme templates, what you add to the child is up to you. Please try to remove all your customisation from the child (via FTP if you cannot access the site), then add them back one by one to see what is causing the problem.

Best regards,
Rikard

Hi,

What happens if you change your site URL to https on the page in private?

Best regards,
Rikard

Hey woogie07,

We haven’t tested the theme with any plugins like that, so we don’t have anything to recommend unfortunately. Please note that your can compress your images locally before uploading them instead of using a plugin.

Best regards,
Rikard

Hey John,

Thanks for reaching out to us. We don’t handle licensing on our end, please try reaching out to Envato/Themeforest support and check if you can transfer your sites to a different account. There’s a regular and extended license as you can see here. Most customers select the single license, as they can purchase licenses for individual sites.

Best regards,
Rikard

Hi,

Thanks for update. In short a child theme is used to override the parent. The message you are referring to appears since you are overriding WooCommerce templates in your child theme, it has nothing to do with Enfold.

Best regards,
Rikard

Hey Steve Smith,

Best regards,
Rikard

Hey lsmsoft,

Enfold doesn’t have functionality for setting the image which is to be used when posting on social networks, you need to use a plugin for that. Most SEO have that built in if I’m not mistaken.

Best regards,
Rikard