Page 4 – Support | Kriesi.at – Premium WordPress Themes

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Viewing 30 posts - 91 through 120 (of 91,429 total)

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February 20, 2025 at 10:17 pm in reply to: error – #1477504

Rikard
Keymaster

Hi,

Thanks for the update. You have edited your first reply and we cannot see full login details anymore. Please post them in private.

Best regards,
Rikard

February 20, 2025 at 12:24 pm in reply to: Error importing the ‘Law’ demo in WordPress #1477476

Rikard
Keymaster

Hi,

Which hosting provider are you using? If you need further help, then please post admin WordPress login details in private.

Best regards,
Rikard

February 20, 2025 at 12:23 pm in reply to: Style crash due to change in sidebar settings #1477475

Rikard
Keymaster

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

February 20, 2025 at 11:11 am in reply to: images that are links to appear with a round arrow in a small circle above #1477470

Rikard
Keymaster

Hey Stegemueller,

1. Theme licenses are valid for life. So no, you don’t have to buy new licenses.

2. Where can we see the problem that you are having?

Best regards,
Rikard

February 20, 2025 at 11:09 am in reply to: Mobile view top area formatting #1477469

Rikard
Keymaster

Hi,

Did you try what I suggested here?

Best regards,
Rikard

February 20, 2025 at 11:07 am in reply to: error – #1477468

Rikard
Keymaster

Hey rixi,

The login details are not working, please check and verify.

Best regards,
Rikard

February 20, 2025 at 11:06 am in reply to: Website URL #1477466

Rikard
Keymaster

Hi,

WP is WordPress, and FTP is File Transfer Protocol. You should be able to find FTP login details in your hosting account.

Best regards,
Rikard

February 20, 2025 at 11:01 am in reply to: Portfolio Items mit “Lorem ipsum dan massa” in der Suche #1477465

Rikard
Keymaster

Hi,

If the excerpt field is not visible, then you can select to show it under Screen Options in the top right hand corner of the screen while editing a page.

Best regards,
Rikard

February 19, 2025 at 8:27 pm in reply to: ALTERNATIVE MOBILE MENU NOT SHOWING ON MOBILE #1477413
Rikard
Keymaster
Hi,

Thanks for that. How do we access the WordPress backend? /wp-admin/ redirects to the page in private.

Best regards,
Rikard
- This reply was modified 1 week, 1 day ago by Rikard.
February 19, 2025 at 8:25 pm in reply to: Portfolio Items mit “Lorem ipsum dan massa” in der Suche #1477412

Rikard
Keymaster

Hi,

Did you try editing the page to see if that text is entered in the excerpt field for example?

Best regards,
Rikard

February 19, 2025 at 8:21 pm in reply to: Error importing the ‘Law’ demo in WordPress #1477411

Rikard
Keymaster

Hey gruetzi,

Did you try to import the demo manually? https://kriesi.at/documentation/enfold/import-demos/#how-to-manually-import-a-theme-demo

Best regards,
Rikard

February 19, 2025 at 8:20 pm in reply to: Enfold header on homepage #1477410

Rikard
Keymaster

Hey GoodfishGroup_Marketing,

Please try to stick to one problem at a time.

Logo on front page; did you check the Layout menu while editing the page to see if you are using a transparent header? The transparent logo can be change under Enfold->Theme Options->Transparency Options.

Best regards,
Rikard

February 19, 2025 at 8:17 pm in reply to: Enfold #1477409

Rikard
Keymaster

Hey Andreas,

You don’t need to buy any additional licenses if you don’t need any more. If you need to update your existing sites, then please refer to this: https://kriesi.at/documentation/enfold/theme-update/, and this for creating a token which is needed to receive updates: https://kriesi.at/documentation/enfold/theme-registration/

If you need to renew your support period, then please follow this: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

Best regards,
Rikard

February 19, 2025 at 8:14 pm in reply to: enfold header layout: widget left, logo center, widget right, menu below #1477407

Rikard
Keymaster

Hi,

Thanks for the update. I added the CSS to the stylesheet in your child theme.

Best regards,
Rikard

February 19, 2025 at 3:41 pm in reply to: theme license #1477390

Rikard
Keymaster

Hey Dimo,

Thanks for reaching out to us. What you are planning to do is allowed with a single license, you can use it on a staging/test and live site.

Best regards,
Rikard

February 19, 2025 at 11:05 am in reply to: Footer Widget Titles – MailChimp widget field order and display issue #1477376
Rikard
Keymaster
Hi,

Thanks for that. Both the media queries you have in Quick CSS looks to be open:
```
@media only screen and (max-width: 767px) {

/* Add your Mobile Styles here */
/* Social icons 5 column display on mobile to stop overlaping */
@media only screen and (max-width: 767px) {
```
The need to be closed like so:
```
@media only screen and (max-width: 767px) {
  CSS inside media query goes here
}
```
Best regards,
Rikard
February 19, 2025 at 11:01 am in reply to: Webforms on Enfold not working #1477375

Rikard
Keymaster

Hi,

Thanks for the update. Are you receiving some emails, but others not? If you need further help, then please post admin WordPress login details in private.

Best regards,
Rikard

February 18, 2025 at 6:03 pm in reply to: Erweiterter Layout Editor bringt leere Seite #1477347

Rikard
Keymaster

Hey Fred,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

February 18, 2025 at 2:44 pm in reply to: Single Post: Change Headline and Image #1477335

Rikard
Keymaster

Hi,

Thanks for the update. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

February 18, 2025 at 2:42 pm in reply to: Webforms on Enfold not working #1477334

Rikard
Keymaster

Hey JennyGr,

Please try the suggestions listed here: https://kriesi.at/documentation/enfold/contact-form/#my-contact-form-is-not-sending-emails-

Best regards,
Rikard

February 18, 2025 at 2:21 pm in reply to: ALTERNATIVE MOBILE MENU NOT SHOWING ON MOBILE #1477331

Rikard
Keymaster

Hey M49bernard,

The site you linked to is htaccess protected, please provide us with those login details as well.

Best regards,
Rikard

February 18, 2025 at 10:25 am in reply to: Footer Widget Titles – MailChimp widget field order and display issue #1477315

Rikard
Keymaster

Hey xfacta,

Please try to stick to one problem per thread in the future, let’s pick your problems off one by one for now. The CSS applying to the widget titles on mobile looks to be wrapped in multiple media queries, maybe you have left one or more queries open? All curly brackets which are opened need to be closed as well, otherwise the queries will always be open for any CSS you add after them.

Best regards,
Rikard

February 18, 2025 at 10:18 am in reply to: Mobile view top area formatting #1477313
Rikard
Keymaster
Hi,

Sorry for the late reply. Please try this CSS as well:
```
@media only screen and (max-width: 767px) {
#menu-item-wc-account-icon a:before {
  font-size: 26px;
}
}
```
Best regards,
Rikard
February 17, 2025 at 8:06 pm in reply to: Website not updating – using Enfold theme #1477276

Rikard
Keymaster

Hi,

Thanks for that, but I can’t see how we can update anything without access to your site?

Best regards,
Rikard

February 17, 2025 at 8:05 pm in reply to: responsive issues images #1477275

Rikard
Keymaster

Hi,

Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

February 17, 2025 at 7:49 pm in reply to: Issues with CSS on Chrome #1477274

Rikard
Keymaster

Hi,

Thanks for the update. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

February 17, 2025 at 7:49 pm in reply to: I WANT TO BUY THE ENFOLD THEME FOR UNLIMITED WEBSITES #1477273

Rikard
Keymaster

Hey Kolawole,

You can see the available licenses on our Themeforest page: https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990. Most users pay for single licenses as they produce sites.

Best regards,
Rikard

February 17, 2025 at 2:35 pm in reply to: Website completely changes #1477246

Rikard
Keymaster

Hi,

Thanks for the update. There’s nothing in the theme which would delay or cache your content, so I doubt that it’s caused by Enfold. You can try to toggle the file compression option and option to delete old CSS and JS files under Enfold->Performance to see if that makes any difference though.

Best regards,
Rikard

February 17, 2025 at 2:33 pm in reply to: Add Spacing and Panels/Text Boxes in Classic Editor #1477245

Rikard
Keymaster

Hi,

You can read more about that element here: https://kriesi.at/documentation/enfold/separator-whitespace/

Best regards,
Rikard

February 17, 2025 at 2:30 pm in reply to: Page builder elements not loading #1477244

Rikard
Keymaster

Hi,

An empty child theme should not affect anything, did you check if it’s actually empty? We couldn’t check since the file editor is turned off on your installation. If you need further help, then please turn that on, or share FTP login details with us.

Best regards,
Rikard
Author

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Viewing 30 posts - 91 through 120 (of 91,429 total)

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