Page 362 – Support | Kriesi.at – Premium WordPress Themes

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October 27, 2022 at 11:25 am in reply to: WordPress Dashboard is not opening up properly #1370431

Rikard
Keymaster

Hey Naveen,

Thanks for the login details. Please try to rename the plugin folder via FTP in order to deactivate all plugins. You could also try to deactivate the active theme folder. If you need help, then please include FTP login details in private as well.

Best regards,
Rikard

October 26, 2022 at 8:17 pm in reply to: Change logo per page #1370383

Rikard
Keymaster

Hi,

Great, I’m glad that you found a solution. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

October 26, 2022 at 4:16 pm in reply to: Special heading: subheading too tall when splitting on small screen #1370329

Rikard
Keymaster

Hi,

Thanks for letting us know, I’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

October 26, 2022 at 4:15 pm in reply to: PHP 8 errors array to string conversion error #1370327

Rikard
Keymaster

Hi,

It looks like you can set FTP details under Dashboard->FTP Access. Please create a new account there and send us the details.

Best regards,
Rikard

October 26, 2022 at 3:58 pm in reply to: edit footer #1370324
Rikard
Keymaster
Hey Margrubi,

1. Go to Enfold->Footer, then add this to the copyright field:
```
[nolink]
```
2. You can edit that under Appearance->Menus. Look for the menu assigned as Enfold Footer Menu.

Best regards,
Rikard
October 26, 2022 at 3:55 pm in reply to: activating key #1370323

Rikard
Keymaster

Hi Shane,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

October 26, 2022 at 3:54 pm in reply to: PHP 8 errors array to string conversion error #1370322

Rikard
Keymaster

Hi,

Thanks for the update. I’m not familiar with Plesk, where can we find FTP login details?

Best regards,
Rikard

October 26, 2022 at 3:45 pm in reply to: Hauptmenü mit Sprungmarken erstellen #1370320
Rikard
Keymaster
Hey nimo1024,

You can use any element where you can add an ID, as the ID is the link target. You can use a custom link in the menu, and add your anchor as the link:
```
#anchor
```
Best regards,
Rikard
October 26, 2022 at 3:38 pm in reply to: How to hide Headers and Footers? #1370317

Rikard
Keymaster

Hi,

Great, I’m glad that we could help you out. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

October 26, 2022 at 3:35 pm in reply to: How to hide the header on Mobile? #1370316

Rikard
Keymaster

Hi shyamb108,

Could you post a link to your site, so that we can have a closer look please?

Best regards,
Rikard

October 26, 2022 at 3:34 pm in reply to: Special heading: subheading too tall when splitting on small screen #1370315

Rikard
Keymaster

Hi,

Great, I’m glad that you found a solution. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

October 26, 2022 at 3:33 pm in reply to: Child theme crashes the website #1370313

Rikard
Keymaster

Hi,

Thanks for the update. If you have questions which are not related to the current topic, then please open a new thread.

Best regards,
Rikard

October 25, 2022 at 7:27 pm in reply to: Special heading: subheading too tall when splitting on small screen #1370235
Rikard
Keymaster
Hi,

Thanks for that. Please try this in Quick CSS:
```
.av-subheading p {
  line-height: 22px;
}
```
Best regards,
Rikard
October 25, 2022 at 7:16 pm in reply to: Support #1370233

Rikard
Keymaster

Hi Karl,

We can still help you out here if you like :-)

Best regards,
Rikard

October 25, 2022 at 7:13 pm in reply to: How to change color of hover-background in burger menu #1370232
Rikard
Keymaster
Hi,

Please try this instead, in order to target the active and focus states:
```
.html_av-overlay-side #top #wrap_all div .av-burger-overlay-scroll #av-burger-menu-ul a:active, .html_av-overlay-side #top #wrap_all div .av-burger-overlay-scroll #av-burger-menu-ul a:focus  {
  background-color: #bbc7b6!important;
  color: #fff;
}
```
Best regards,
Rikard
October 25, 2022 at 7:11 pm in reply to: Child theme crashes the website #1370231

Rikard
Keymaster

Hi,

No I understand that, and I’m trying to come up with solutions as well. If you think that the child theme might be have a problem, then the solution would be to test with something you have created yourself. If the problem still happens after that, then we can remove one potential source of this problem.

If you don’t intend to override any theme files, then you can do without a child theme. But you never know what the future will bring, so having the option to use a child theme would be preferable of course.

Best regards,
Rikard

October 25, 2022 at 7:05 pm in reply to: black highligt of images, texts and elements #1370229

Rikard
Keymaster

Hi,

Thanks for the update. I’ve checked on two different computers and 3 different browser, but I still can’t see that happening on my end.

Best regards,
Rikard

October 25, 2022 at 4:32 pm in reply to: Child theme crashes the website #1370206

Rikard
Keymaster

Hi,

Yes it become less responsive cause all of the options are on the main theme.

What options are different? If you are worried about that, then you can import the parent theme setting under Enfold->Import/Export.

Thst should be something with your child theme cause the main theme works perfectly.

If you can find a problem with it, then please let us know what it is. It’s a child theme with no code added, and it hasn’t been touched since it was published years ago. I’ve used it myself for years without any problems, and I’ve checked it just now, there’s still no problem with it on my test sites. You are the only one reporting this problem, so that means it’s likely that the problem is local to your site. You could create your own child theme though, if you want to avoid this potential problem.

Best regards,
Rikard

October 25, 2022 at 4:25 pm in reply to: Update from 4.5.3 to 4.7.3 #1370204

Rikard
Keymaster

Hi,

Great, I’m glad that you got things working. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

October 25, 2022 at 4:24 pm in reply to: How to change color of hover-background in burger menu #1370203

Rikard
Keymaster

Hi Lene,

That’s what I pointed out in my last message; there is no hover state on mobile devices. If you are looking to alter some other state, then let us know.

Best regards,
Rikard

October 25, 2022 at 4:05 pm in reply to: Support #1370200

Rikard
Keymaster

Hi Karl,

No you don’t, please refer to this: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support. Note that this is requirement from Envato, it’s not our choice or decision.

Best regards,
Rikard

October 25, 2022 at 4:03 pm in reply to: Child theme crashes the website #1370199

Rikard
Keymaster

Hi,

Ok, but your site becomes more or less unresponsive on the front end when the child theme is activated. I can’t see any error messages on the front end, so if there are no server errors either, then we don’t have anything to go by really.

Best regards,
Rikard

October 25, 2022 at 4:00 pm in reply to: Special heading: subheading too tall when splitting on small screen #1370198

Rikard
Keymaster

Hi,

Thanks for the update. Could you post a link to where we can see the actual element on your site please?

Best regards,
Rikard

October 25, 2022 at 3:58 pm in reply to: grid row – no gab #1370197

Rikard
Keymaster

Hey Els,

Great, I’m glad that you got it working. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

October 25, 2022 at 3:10 pm in reply to: Footer Widgets lost after Upgrading from 4.7 #1370185
Rikard
Keymaster
Hi,

Thanks for that. It looks correct when logged in, but not when logged out. That means it’s likely that the results when not logged in are served from cache. Is there any server side caching being applied on your site?

Best regards,
Rikard
- This reply was modified 3 years, 4 months ago by Rikard.
October 25, 2022 at 3:06 pm in reply to: Contact form submit button hook #1370183

Rikard
Keymaster

Hi,

Great, I’m glad that Ismael could help you out. I’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

October 25, 2022 at 2:58 pm in reply to: Update from 4.5.3 to 4.7.3 #1370180

Rikard
Keymaster

Hi,

Those are not error messages, they are warnings and should not affect any functionality on your site. Which PHP version are you running on the site? Please make sure that it’s 7.4 or higher.

Best regards,
Rikard

October 25, 2022 at 2:50 pm in reply to: black highligt of images, texts and elements #1370178

Rikard
Keymaster

Hey Lene,

I can’t reproduce this problem on my end. Could you describe your actions before this happens please?

Best regards,
Rikard

October 25, 2022 at 2:49 pm in reply to: How to change color of hover-background in burger menu #1370177

Rikard
Keymaster

Hi,

It looks correct on my end. How are you actually testing this? You know that there is no hover state on mobile devices, right?

Best regards,
Rikard

October 25, 2022 at 2:37 pm in reply to: Child theme crashes the website #1370174

Rikard
Keymaster

Hi,

Thanks. We can’t do much with what you posted earlier unfortunately, since there’s basicially no info in there.

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 10,831 through 10,860 (of 93,420 total)

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