Page 36 – Support | Kriesi.at – Premium WordPress Themes

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February 8, 2025 at 2:04 pm in reply to: Problems new web site by Enfold #1476671

Rikard
Keymaster

Hey Christian,

The login details you posted are not working, please check. Also please stick to one problem per thread in the future.

Best regards,
Rikard

February 8, 2025 at 2:02 pm in reply to: text blocks pc same height #1476670

Rikard
Keymaster

Hi,

Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

February 8, 2025 at 12:07 pm in reply to: noo webp replacement for background images #1476667

Rikard
Keymaster

Hey wolfgangspelitz,

I’m not sure exactly how that plugin works unfortunately, but if it’s not done automatically then you will have to set them manually. There’s no automatic way of doing that in the theme.

Best regards,
Rikard

February 8, 2025 at 12:03 pm in reply to: Problems new web site by Enfold #1476666

Rikard
Keymaster

Hey Christian,

What you posted is a purchase code, not a token. Please follow this: https://kriesi.at/documentation/enfold/theme-registration/

The login details you posted are not working, please check. Also please try to stick to one problem at a time and per thread. It’s better if you login to the support forum, then start a new thread for each of your problems.

Best regards,
Rikard

February 6, 2025 at 7:46 pm in reply to: Demo pages are not generated #1476552

Rikard
Keymaster

Hi bartmannsebastian,

Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

@DanielBenavides Please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site.

Best regards,
Rikard

February 6, 2025 at 7:44 pm in reply to: The footer has disappeared #1476551

Rikard
Keymaster

Hi,

Great, I’m glad to hear that you got things working. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

February 6, 2025 at 7:43 pm in reply to: Issue to import Agency demo file (One pager) #1476550

Rikard
Keymaster

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

February 6, 2025 at 3:51 pm in reply to: Changing the license from Extended to Regular #1476536

Rikard
Keymaster

Hey Lidia,

I doubt that you will have any problems adding a new token, but you should backup your sites before making any changes. If you haven’t generated one then please follow this: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

February 6, 2025 at 3:49 pm in reply to: Catalogue description colour #1476533

Rikard
Keymaster

Hi,

Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

February 6, 2025 at 3:48 pm in reply to: Images don’t load when using Avia layout builder #1476532

Rikard
Keymaster

Hi,

Thanks for that, but there’s still a critical error when trying login unfortunately. If you would like help with that, then please share server error logs with us.

Best regards,
Rikard

February 6, 2025 at 3:39 pm in reply to: Demo pages are not generated #1476528

Rikard
Keymaster

Hi,

Thanks for that. We have imported the parallax content to the start page, please review it.

Best regards,
Rikard

February 6, 2025 at 3:33 pm in reply to: mobile menu right #1476527

Rikard
Keymaster

Hi,

Thanks for the update. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

February 6, 2025 at 3:30 pm in reply to: registration did not work #1476526

Rikard
Keymaster

Hey Weston,

We have edited your account. Please login with your email and password in private.

Best regards,
Rikard

February 6, 2025 at 3:28 pm in reply to: Centre align 5 star icons #1476525

Rikard
Keymaster

Hi,

Thanks for helping out @guenni007 :-)

Best regards,
Rikard

February 6, 2025 at 3:07 pm in reply to: Reduce gap between Icon list and text block #1476524
Rikard
Keymaster
Hi,

Please try this CSS as well:
```
.content {
  padding-top: 0;
}
```
Best regards,
Rikard
February 6, 2025 at 3:05 pm in reply to: Evenprime #1476523

Rikard
Keymaster

Hey bulewold,

I’m seeing this in the sidebar on your site:

There has been a critical error on this website.

Learn more about troubleshooting WordPress.

Could you share server error logs with us please?

Best regards,
Rikard

February 6, 2025 at 3:03 pm in reply to: Assistance Needed – Incorrect Email Used for Kresi Account #1476522

Rikard
Keymaster

Hey Lara,

I’ve edited your user. Please try logging in with your correct email and password in private.

Best regards,
Rikard

February 6, 2025 at 3:01 pm in reply to: The footer has disappeared #1476520

Rikard
Keymaster

Hi,

Yes, please replace your current header.php file with the parent theme file. You can rename the old file in order to keep it intact.

Best regards,
Rikard

February 6, 2025 at 2:59 pm in reply to: Layout issues after Woocommerce updates #1476518

Rikard
Keymaster

Hi,

Thanks for the update, please let us know if you should need any further help on the topic.

Best regards,
Rikard

February 5, 2025 at 7:56 pm in reply to: The footer has disappeared #1476448

Rikard
Keymaster

Hi,

Thanks for that. Please read what I wrote earlier:

Are you overriding footer.php or header.php in a child theme?

Did you replace header.php in your child theme with the parent theme file?

Best regards,
Rikard

February 5, 2025 at 7:54 pm in reply to: Quick question #1476446

Rikard
Keymaster

Hey Sean,

That element is called Icon Circles, you can find it in the Layout Builder.

If you are referring to Themeforest login details, then please reach out directly to their support.

Best regards,
Rikard

February 5, 2025 at 7:51 pm in reply to: ?????????????????????????????????? #1476444

Rikard
Keymaster

Hey sobreton,

If this problem is about importing demos again, then please don’t start additional threads. You won’t get help faster if you do.

Best regards,
Rikard

February 5, 2025 at 7:49 pm in reply to: Theme Enfold – Update from v4.5 to v6.0 #1476443

Rikard
Keymaster

Hey Rolf,

The update to 6.0.9 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or upload the theme as if it was new under Appearance->Themes->Add New Theme.
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

February 5, 2025 at 7:49 pm in reply to: Background Images #1476441

Rikard
Keymaster

Hi mihasmon,

Please check the resolution of the images when you are selecting them from the media gallery.

Best regards,
Rikard

February 5, 2025 at 7:47 pm in reply to: HELP ! #1476439

Rikard
Keymaster

Hey sobreton,

We read your other thread and we understand that you have moved on to another template. Please let us know if you should need any further help with this. The problem with importing demos are due to your hosting provider, you can read more in these threads:

https://kriesi.at/support/topic/demo-installation-ovh/
https://kriesi.at/support/topic/issue-to-import-agency-demo-file-one-pager/

Best regards,
Rikard

February 5, 2025 at 7:42 pm in reply to: Demo pages are not generated #1476437

Rikard
Keymaster

Hi,

Thanks for that. Could you upgrade the account to have administrator rights as well please?

Best regards,
Rikard

February 5, 2025 at 7:41 pm in reply to: Enfold theme #1476436

Rikard
Keymaster

Hey Stefan,

You need access to the theme files first of all, and that is done via a Themeforest account. If you can’t access the account which was used to purchase your original license, then you will be better off buying a new license.

Once you have access to the theme files, then the update to 6.0.9 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or upload the theme as if it was new under Appearance->Themes->Add New Theme.
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

February 5, 2025 at 7:38 pm in reply to: error cURL error 28: #1476435

Rikard
Keymaster

Hi,

Thanks for the update.

Best regards,
Rikard

February 5, 2025 at 10:38 am in reply to: Demo pages are not generated #1476403

Rikard
Keymaster

Hi,

Thanks for that. Does your site have a URL as well?

Best regards,
Rikard

February 5, 2025 at 10:34 am in reply to: Reduce gap between Icon list and text block #1476402
Rikard
Keymaster
Hi,

This CSS is causing that to happen:
```
@media only screen and (min-width: 1600px) {
  #main .content {
    min-height: 1000px;
  }
}
```
Did you add that in Quick CSS maybe? We can’t see where it’s coming from exactly, since the styling is served via a caching plugin.

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 1,051 through 1,080 (of 92,303 total)

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