Hey Lennard,

We needed to change our support policy since it was a requirement from Themeforest. Please refer to this on how to extend your support period: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support. You can also post your question here.

Best regards,
Rikard

Hey Thomas,

We’ll check to see if that IP is blocked. Please reply to this thread once you have read it, so that it gets added back to our support queue. Also please provide us with admin WordPress login details in private if you should need any further help.

Best regards,
Rikard

Hey Pablo,

I see that you are running an old version of the theme, could you try to update to the latest version (5.4.1) to see if that helps please? The update to 5.4.1 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

Hi,

I removed the CSS you added and checked in a private browser window after that, but I can’t see the admin bar after that. Please let us know how to reproduce the problem you are seeing. I can’t reproduce this problem on a test installation either.

Best regards,
Rikard

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

Hi,

If someone from out team has recommended something, then I’m sure they have used and tested that plugin and found it to be working well. That can of course change anytime, and we don’t test new theme releases with unsupported plugins.

I had a look at your site, but I can’t see anything obviously wrong with it. If you point out the problem, then we might be able to find an easy solution. If not, then I would have to direct you the plugin developers, or try using a different plugin.

Best regards,
Rikard

Hi,

It should be automatic from now on, make sure that you register your theme license though: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

Hey Darrell,

Themeforest is the only outlet where we sell Enfold. If you have purchased it somewhere else, then I would suggest that you don’t use the files provided by that outlet on your website.

Best regards,
Rikard

Hi,

If you need help with updating, then please include FTP login details in private, and verify that you have backups of your site.

Best regards,
Rikard

Hey cdiaz,

When you pick the image from the WordPress gallery, then there should be an option in the sidebar where you can pick the image size.

Best regards,
Rikard

Hi Colin,

Great, I’m glad that @guenni007 could help you out. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

Hi,

Thanks for that. Could you post a link to an example page as well please?

Best regards,
Rikard

Hi,

Great, I’m glad that Nikko could help you out. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

Hey Tanja,

That is coming from the padding the element settings:

1st box:

padding: 80px 60px 80px 60px

2nd box:

padding: 150px 60px 150px 60px

Best regards,
Rikard

Hi,

Thanks for the screenshot. Please try the following in Quick CSS under Enfold->General Styling:

.cqc-container .image-overlay {
  display: none !important;
}

Best regards,
Rikard