Forum Replies Created
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Hi Reinhard,
Thank you very much, I see the error now. Could you please try to overwrite the theme files with a fresh copy from your Themeforest account via FTP to see if that helps? http://kriesi.at/documentation/enfold/updating-your-theme-files/
Thanks,
RikardSeptember 18, 2015 at 5:02 am in reply to: Site not responding well on an iPad… no logo elements showing up in odd places #505220Hi,
It looks the same on Safari as on Chrome on my end, please tell the user to empty his/her browser cache and reload a few times to see if that helps.
Regards,
RikardHey Timo,
Looking at your site today it looks like you did just that, I’m guessing you got it fixed?
Thanks,
RikardHey Erwin,
Sorry, my bad, I tried going to domain.nl/wp-admin and not the url you posted before. Anyway, I had a look at the backend and added the over-ons anchor to the Color Section above it instead which seems to work a lot better, could you check it please?
Thanks,
RikardHi Kameeleon,
Could you please provide us with a temporary admin login so that we can take a closer look? You can post the details in the Private Content section of your reply.
Regards,
RikardHey Lundby,
From our support page on Themeforest:
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
When I install the theme I get the following error:The package could not be installed.
The theme is missing the style.css stylesheet.
In this case you are simply trying to install the wrong zip file. If you download the files from themeforest you got various options:You can either download:
All files (with documentation, psd files, wordpress theme, licence, versions file etc)
Only the theme files
If you download only the theme files and upload them to your server the theme will work fine. If you download “All files” you need to unpack the downloaded zip file first. Inside you will find another ZIP file that contains the actual theme files. This is the folder you can upload to your server.If you need more information about htis topic. Here is a Video tutorial by themeforest: http://support.envato.com/index.php?/Knowledgebase/Article/View/269/0/my-wordpress-theme-isnt-working-what-should-i-do
Please make sure you are uploading the correct .zip file.
Best regards,
RikardHi,
Thanks for the logins, they’re all working. I can’t see the error message you are referring to though and the screenshot you posted is not available, could you try to post it again or explain a bit further please?
Regards,
RikardSeptember 17, 2015 at 11:25 am in reply to: Read more link not working on Blog Posts content element #504641Hi maisirrygmail,
Could you please provide us with a temporary admin login so that we can take a closer look? You can post the details in the Private Content section of your reply.
Best regards,
RikardHi,
Could you please provide us with a temporary admin login so that we can take a closer look? You can post the details in the Private Content section of your reply.
Thanks,
RikardHey Freek,
Could you provide us with a link to the site in question so that we can take a closer look please?
Thanks,
RikardSeptember 17, 2015 at 11:16 am in reply to: Can't enter social icon url as it is covered by social icon selector #504635Hey pburner,
Could you try to deactivate all plugins to see if one of them is causing a conflict please? You can activate them one by one afterwards to see which one is the culprit.
Regards,
RikardHi,
Login seems to be working just fine now, thanks for that. I created a test page (link in private) with a text block and an h4 element inside of it and it seems to be working as expected. We drifted off topic a bit so hopefully back on track again; do you have a step by step on how to reproduce the error you are getting? I can see it on the initial page you linked but it would be good for us to be able to reproduce it to see where things go wrong.
Best regards,
RikardSeptember 17, 2015 at 11:00 am in reply to: Update enfold theme to 3.3.2 and Theme Options Styling is broken #504625Great, glad you got it fixed and thanks for sharing your solution.
Best regards,
RikardHi BBens,
Not sure I understand what you are trying to do, could you post the code you are using please?
Thanks,
RikardHi thatryan,
Could you provide us with a link to the site in question so that we can take a closer look please?
Best regards,
RikardHi raynora,
How and where are you adding that code? Please send us a temporary admin login so that we can have a closer look. You can post the details in the Private Content section of your reply.
Regards,
RikardHi Erich Nolan,
Difficult to say, could you try contacting Contact Form 7 to see what they have to say about it? http://contactform7.com/support/
Regards,
RikardSeptember 17, 2015 at 10:31 am in reply to: Layer Slider not showing after removing cache plugin #504612Hi,
I tried logging in but the details don’t seem to work, could you check please?
Regards,
RikardHey ddaletzki,
I’m not exactly what you want to hide, could you provide us with a screenshot indicating what header you mean please? You can upload to for instance imgur.com and then link to the image here.
Regards,
RikardHi anhanhoi,
I can’t see any social icons on the bottom of your page, did you remove it? Please post a test page where we can see the problem if you don’t want it on your live page. We will need a login as well, you can post the details in the Private Content section of your reply.
Regards,
RikardHi tacticalhawk,
Could you provide us with a link to the site in question so that we can take a closer look please?
Regards,
RikardHi AlutermGroup,
I’m guessing you are referring to the CSS not looking all that good? Could you link to somewhere where we can see how it’s supposed to look please? I think there are plenty of other booking plugins out there if you would like to try another one.
Best regards,
RikardSeptember 17, 2015 at 9:58 am in reply to: Problem with preview images related to Avia layout builder #504593Hi grooveva,
That is as expected, using the ALB for posts will make them act more or less like a page, meaning you won’t get the “usual” elements of a blog post. Please save the post in the default editor to get them back.
Regards,
RikardSeptember 17, 2015 at 9:50 am in reply to: Added Woocommerce shop to existing site; How to match formatting shop page? #504591Hi Tom,
Could you please provide us with a temporary admin login so that we can take a closer look? You can post the details in the Private Content section of your reply.
Thanks,
Rikard -
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