Hi,

If your staging site is working as it should, then maybe you could simply overwrite your production site with that? Or you could compare what is different between the two sites, then it’s likely that you will find the problem.

Best regards,
Rikard

Hi,

Thanks for the update and login details. The login process is asking for a verification code as well. Could you post that in private as well, or turn that functionality off until we have looked at your site please?

Best regards,
Rikard

Hey planbdesign,

Did you try changing the setting under Enfold->SEO Support->Meta Tag “robots”?

Best regards,
Rikard

Hey menainfosec,

We haven’t tested the theme with any plugins like that unfortunately. Note that there is a pricing table option in the Table element, if you should prefer to use that instead.

Best regards,
Rikard

Hi,

Sorry for the late reply. What happens if you temporarily deactivate all plugins?

Best regards,
Rikard

Hi,

Great. I’m glad that you found the problem, and thanks for the update. I’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

Hi,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

Hi,

Great, I’m glad to hear that your site is back to normal. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

Hey Roman,

You can do that by clicking this link , or this button on the support forum: https://imgur.com/a/AnoSPNb

Best regards,
Rikard

Hey Debbie,

If you don’t have access to the theme Themeforest account which was used to purchase your license, then that is what you need to get first of all. If you can’t get it, then I would recommend purchasing a new license.

After you have access to the theme files, then the update to 5.6.2 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic.

Best regards,
Rikard

Hi,

Great, I’m glad that you got managed to get it working. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

Hi,

Great, I’m glad that you got it working. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

Hi,

Thanks for the screenshot. You can activate that under Enfold->Layout Builder->Advanced options->Debug Mode (Backend Only)

Best regards,
Rikard