Page 267 – Support | Kriesi.at – Premium WordPress Themes

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July 28, 2023 at 11:46 am in reply to: Unwanted code appearing at the top of website #1414741

Rikard
Keymaster

Hey felix37,

Are you overriding for example header.php in a child theme? If so, then please try to activate the parent to see if the problem goes away. Also please remove any other custom code temporarily to see what happens then.

If you should need further help from us, then please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

July 27, 2023 at 6:45 pm in reply to: Footer Copyright Automatic Year #1414711

Rikard
Keymaster

Hi,

Great, I’m glad that Nikko could help you out. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

July 27, 2023 at 6:43 pm in reply to: Social icons and tel number in small top menu bar on mobile #1414710

Rikard
Keymaster

Hey M-Graphics24,

Could you post a link to where we can see the actual elements please?

Best regards,
Rikard

July 27, 2023 at 6:28 pm in reply to: PROBLEMS TO ADD THEME ENFOLD ON WORPRESS #1414708

Rikard
Keymaster

Hi,

Thanks for that, the FTP details are missing a password though. Please include that in private as well, then we can upload the latest version of the theme for you.

Best regards,
Rikard

July 27, 2023 at 6:24 pm in reply to: Burger Menu using page like footer can #1414707

Rikard
Keymaster

Hey James,

That is currently not possible, but I agree that it would be a nice feature.

Best regards,
Rikard

July 27, 2023 at 6:22 pm in reply to: “Save draft” button disappeared #1414706

Rikard
Keymaster

Hi,

Thanks for the update, but the theme has never had the functionality you are referring to. Maybe it’s added by a plugin or custom code? We can’t restore or fix something which isn’t part of our theme unfortunately.

Best regards,
Rikard

July 27, 2023 at 6:20 pm in reply to: Error PHP Upgrade #1414705

Rikard
Keymaster

Hi,

Try to check if WP_MAX_MEMORY_LIMIT is added twice in wp-config.php, then remove the instance which is not needed.

Best regards,
Rikard

July 27, 2023 at 6:18 pm in reply to: Question about enfold and themeforest license #1414704

Rikard
Keymaster

Hey Synergica,

Your theme license is valid for life, but support expires after 6 months. Please refer to this on how to renew it: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

If you need technical support, then please open a new thread in the support forum.

Best regards,
Rikard

July 27, 2023 at 6:14 pm in reply to: random image showing up in google #1414703

Rikard
Keymaster

Hi,

Great, I’m glad that you found a solution, and thanks for sharing. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

July 27, 2023 at 6:12 pm in reply to: backend script errors #1414702

Rikard
Keymaster

Hi,

Thanks for that, the details are not working though. Please check and verify. Also, is anything actually broken on your site?

Best regards,
Rikard

July 26, 2023 at 8:36 pm in reply to: “Save draft” button disappeared #1414578

Rikard
Keymaster

Hi,

Thanks for the update. So when you publish a page, then you have to both update it as a draft and the published version? Like I wrote above, if a page is published then it’s no longer a draft. It can’t be both at the same time.

If you have a save as draft button on a page, then that page is not published yet.

Best regards,
Rikard

July 26, 2023 at 8:33 pm in reply to: wordpress enfold #1414574

Rikard
Keymaster

Hey Hans,

There’s nothing like that in the theme by default. You might want to try and search for plugin or custom code which would enable that for you.

Best regards,
Rikard

July 26, 2023 at 8:32 pm in reply to: Site enfold – videos with problems #1414573

Rikard
Keymaster

Hey Victor,

I can’t see anything like that on the page you linked to. Could you post a screenshot highlighting the problem, and post a link to where we can actually see it on your site please?

Best regards,
Rikard

July 26, 2023 at 8:30 pm in reply to: PROBLEMS TO ADD THEME ENFOLD ON WORPRESS #1414572

Rikard
Keymaster

Hi,

Thanks for the update. I still can’t login to WordPress unfortunately, did you verify the login details? If you did and they are working, then your hosting provider or something else might be blocking access. I’m getting a regular WordPress login error though, please see private.

We can’t login into your Themeforest account, since it’s asking for a passcode as well.

If you could share working FTP login details with us, then we could upload the theme files to your server for you.

Best regards,
Rikard

July 26, 2023 at 8:24 pm in reply to: installing premium layerslider #1414570

Rikard
Keymaster

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

July 26, 2023 at 8:23 pm in reply to: Slider Revolution not full width #1414568

Rikard
Keymaster

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

July 26, 2023 at 8:21 pm in reply to: Outages due to PHP errors #1414567

Rikard
Keymaster

Hi,

Thanks for that. The warnings you posted should not affect any functionality on your site, and it should not cause the site to go down. One of the warnings seems to be caused by JetPack as well, and it’s all triggered by the same WordPress file. Are cron jobs disabled by your hosting provider maybe? You might want to find server error logs as well, as warnings would not cause any down time. It’s likely caused by something else.

Best regards,
Rikard

July 26, 2023 at 8:14 pm in reply to: Error PHP Upgrade #1414562

Rikard
Keymaster

Hey maryenvato,

The first warning is coming from wp-config.php, which is a general WordPress file. Please try fixing that first of all, to see if that helps. You could check if debugging is active in the same file: https://wordpress.org/documentation/article/debugging-in-wordpress/. If it is, then please try turning it off.

Note that these are warnings, and should not affect any functionality on your site.

Best regards,
Rikard

July 26, 2023 at 8:07 pm in reply to: Mobile menu position on mobile #1414561

Rikard
Keymaster

Hi,

Thanks for letting us know, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

July 26, 2023 at 11:19 am in reply to: random image showing up in google #1414518

Rikard
Keymaster

Hey smarta-brett,

This might help you out: https://aioseo.com/docs/redirecting-attachment-pages/. If you are not using that plugin, then the same functionality should likely be available in other SEO plugins, or using a separate plugin or code.

Best regards,
Rikard

July 26, 2023 at 11:16 am in reply to: Child Theme update error #1414517

Rikard
Keymaster

Hi,

Are you overriding header.php as well? If so, then please replace that as well. If you need further help with this, then please include FTP login details in private.

Best regards,
Rikard

July 26, 2023 at 11:10 am in reply to: Block contains unexpected or invalid content #1414516

Rikard
Keymaster

Hey cacvaquero,

What happens if you switch to the classic editor in the main page of the theme options?

Best regards,
Rikard

July 26, 2023 at 11:05 am in reply to: Warning: Undefined array key “term_rel” #1414514

Rikard
Keymaster

Hey Beat,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

July 26, 2023 at 11:02 am in reply to: WPForms Shortcode breaking layout #1414513

Rikard
Keymaster

Hi,

Great, I’m glad that you found a solution. We’ll go ahead and close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

July 26, 2023 at 11:02 am in reply to: Social Media Icons not showing in responsive mode / mobile view #1414511
Rikard
Keymaster
Hey cktanju,

Please try the following in Quick CSS under Enfold->General Styling:
```
@media only screen and (max-width: 767px) {
.responsive #top #header .social_bookmarks {
  display: block;
}
}
```
Best regards,
Rikard
July 26, 2023 at 10:59 am in reply to: Layerslider not hiding on mobile #1414509

Rikard
Keymaster

Hi,

Great, I’m glad that we could help. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

July 26, 2023 at 10:58 am in reply to: Problems with slider for posts #1414507

Rikard
Keymaster

Hi bsingenberger,

Please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site.

Best regards,
Rikard

July 26, 2023 at 10:57 am in reply to: enfold #1414506

Rikard
Keymaster

Hey Fern,

Please refer to this: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update

If you haven’t registered your license, then please do so first of all: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

July 26, 2023 at 10:56 am in reply to: backend script errors #1414505

Rikard
Keymaster

Hey kastelep,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also please specify where you are seeing the messages in question.

Best regards,
Rikard

July 26, 2023 at 10:53 am in reply to: REcaptcha Error: Token to validate form already expired. #1414503

Rikard
Keymaster

Hi,

Thanks for the update, we’ll go ahead and close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard
Author

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Viewing 30 posts - 7,981 through 8,010 (of 93,572 total)

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