Page 247 – Support | Kriesi.at – Premium WordPress Themes

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October 12, 2023 at 4:09 pm in reply to: Social media icons in Title bar / enlarge size #1422246

Rikard
Keymaster

Hey Henning,

I see that you have placed the CSS inside a media query. Please try to remove it from the query, and place it at the top of the Quick CSS box.

Best regards,
Rikard

October 12, 2023 at 4:03 pm in reply to: Images #1422245

Rikard
Keymaster

Hi,

Great, I’m glad that we could help you out. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

October 12, 2023 at 2:58 pm in reply to: Facebook widget will not load on page #1422242

Rikard
Keymaster

Hi,

Thanks for that. Please see screenshot in private for what I’m seeing on my end. How can we reproduce the results you are getting?

Best regards,
Rikard

October 12, 2023 at 2:57 pm in reply to: Warum sehe ich in meinem theme den Datei Edior nicht? #1422241

Rikard
Keymaster

Hi,

Thanks for helping out @guenni007 :-)

Best regards,
Rikard

October 12, 2023 at 2:56 pm in reply to: Text underlined with linked #1422240
Rikard
Keymaster
Hey Lene,

Please try the following in Quick CSS under Enfold->General Styling:
```
#main a {
  text-decoration: underline;
  color: #444;
}
```
Best regards,
Rikard
October 12, 2023 at 2:49 pm in reply to: Website crash when php is updated #1422239

Rikard
Keymaster

Hi,

Thanks for that. You might have to deactivate the CSS file compression option under Enfold->Performance in order to see the changes in your child themes style sheet. I did that for you, and changes are reflecting after that. Please review your site.

Best regards,
Rikard

October 12, 2023 at 9:46 am in reply to: Images #1422207
Rikard
Keymaster
Hi,

Please try the following in Quick CSS under Enfold->General Styling:
```
.single-post .single-big a {
  pointer-events: none;
}
```
Best regards,
Rikard
October 12, 2023 at 9:26 am in reply to: Landing page demo editing #1422206

Rikard
Keymaster

Hey cairns_nic,

There’s no difference in editing the demos compared to editing elements that you built yourself. What exactly are you looking to edit, and what problems are you having? I’m also not sure which issues you are referring to, please try to clarify that a bit.

You can copy content to new pages by copying the shortcode. If you want to do that, then you can activate debug mode under Enfold->Layout Builder->Show advanced options->Debug mode.

Best regards,
Rikard

October 12, 2023 at 9:21 am in reply to: Website crash when php is updated #1422205

Rikard
Keymaster

Hi,

Thanks for the update. We would need to check the backend of your site, but the login details you posted earlier are not working. Please check and verify.

Best regards,
Rikard

October 11, 2023 at 3:14 pm in reply to: Fullwidth Easy Slider images #1422148

Rikard
Keymaster

Hi,

Thanks for the update, we’ll go ahead and close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

October 11, 2023 at 3:11 pm in reply to: Website crash when php is updated #1422147

Rikard
Keymaster

Hi,

Great, I’m glad that you got things working. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

October 11, 2023 at 3:10 pm in reply to: License #1422146

Rikard
Keymaster

Hey Robert,

Please refer to this: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

Best regards,
Rikard

October 11, 2023 at 3:07 pm in reply to: PHP8 don’t work #1422145

Rikard
Keymaster

Hi,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

October 11, 2023 at 3:07 pm in reply to: Different logo and header settings on homepage #1422144

Rikard
Keymaster

Hi,

Great, I’m glad that Ismael could help you out. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

October 11, 2023 at 3:04 pm in reply to: PHP – and update of site #1422143

Rikard
Keymaster

Hey Lena,

You should be able to update the PHP version via your hosting provider backend, please check there. If you can’t find it, then please reach out to their support.

Best regards,
Rikard

October 11, 2023 at 9:21 am in reply to: Enfold Saving didn't work! #1422089
Rikard
Keymaster
Hi rachellejacosalem,

Enfold supports the latest version of WordPress, so you can go ahead and update to that if you’d like.

I see a 403 forbidden error when trying to save the theme options coming from this file:
```
https://your.site/wp/wp-admin/admin-ajax.php
```
Please try reaching out to your hosting provider and check why the server is not allowing that action.

Best regards,
Rikard
October 11, 2023 at 9:17 am in reply to: 3 enfold themes purchased #1422088

Rikard
Keymaster

Hi,

You can login here: https://kriesi.at/support/

Best regards,
Rikard

October 11, 2023 at 8:58 am in reply to: Cookie Banner reopen #1422086

Rikard
Keymaster

Hi,

Great, I’m glad that Ismael could help you out. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

October 11, 2023 at 8:50 am in reply to: cannot setting the theme #1422085

Rikard
Keymaster

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

October 11, 2023 at 8:49 am in reply to: Error with setting page #1422084

Rikard
Keymaster

Hi,

Thanks for the update, but that email is what I see when trying to login. That is not our email, so I figured it was yours. Again, please post all login details here in this thread in private. We can’t access a common email inbox.

If you want a refund, then please reach out to Envato, where you bought the theme.

Best regards,
Rikard

October 11, 2023 at 8:42 am in reply to: Automatically display author, excerpt and categories? #1422083

Rikard
Keymaster

Hi,

Great, I’m glad that you found a solution, and thanks for sharing. We’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

October 11, 2023 at 8:41 am in reply to: change color and fonts does not working #1422082

Rikard
Keymaster

Hi,

Thanks for the update. Could you point out something specific which is not working please? Then we can check that.

Best regards,
Rikard

October 11, 2023 at 8:29 am in reply to: preloader align centre mobile #1422081

Rikard
Keymaster

Hi,

Great, I’m glad that you got things working. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

October 10, 2023 at 3:37 pm in reply to: Enfold Themes #1422020

Rikard
Keymaster

Hey Aron,

We’re not aware of any marketplace like that unfortunately.

Best regards,
Rikard

October 10, 2023 at 3:36 pm in reply to: How to upload a new, purchased, version of the Enfold Theme #1422019

Rikard
Keymaster

Hi,

Great, I’m glad that Mike could help you out. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

October 10, 2023 at 11:28 am in reply to: license key #1421998

Rikard
Keymaster

Hey Jennifer,

The theme license is valid for life, but support is not. You can extend your support period by following this: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

Best regards,
Rikard

October 10, 2023 at 11:26 am in reply to: 3 enfold themes purchased #1421997

Rikard
Keymaster

Hey Jennifer,

You can register on the support forum here: https://kriesi.at/support/register/

Best regards,
Rikard

October 10, 2023 at 8:52 am in reply to: Error with setting page #1421978

Rikard
Keymaster

Hi,

Thanks for the update. I’m not sure where you have sent the login invitation, please post all login information in private in this thread. Otherwise all moderators won’t have access to the same information. We have no email inbox which is shared.

Best regards,
Rikard

October 10, 2023 at 8:47 am in reply to: Google Tag Manager #1421977

Rikard
Keymaster

Hi,

Thanks for that. I can see the code added on the site, please see screenshot in private. If you are using some kind of service that would delay the execution of the script, then please try to turn that off. You could also try adding it manually using a function, or directly to header.php in a child theme for example, to check what happens then.

Best regards,
Rikard

October 10, 2023 at 8:39 am in reply to: Demo Import does not work #1421975

Rikard
Keymaster

Hi,

Thanks for the update. I’m not sure I understand the problem about plugins, could you try to explain that a bit further please?

Please try the suggestions listed here for the email problem; https://kriesi.at/documentation/enfold/contact-form/#my-contact-form-is-not-sending-emails-

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 7,381 through 7,410 (of 93,582 total)

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