Hi,

Thanks for that. The login process is asking for 2FA verification though, could you turn that off for now please?

Please enter the two-factor authentication (2FA) verification code below to login. Depending on your 2FA setup, you can get the code from the 2FA app or it was sent to you by email. Note: if you are supposed to receive an email but did not receive any, please click the Resend Code button to request another code.

Best regards,
Rikard

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

Hi,

You should be able to do that through your hosting provider, or via a plugin.

Best regards,
Rikard

Hey refractiv,

I’m seeing the same text on desktop as I do on mobile. Could you try using a private browser window on your mobile device please?

Best regards,
Rikard

Hi,

Great, I’m glad to hear that your problem is solved. We’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

Hi,

Please try to add it to your child themes functions.php file.

please try to add this code in your child theme’s functions.php file

Best regards,
Rikard

Hey Stephen,

Please reach out directly to Envato/Themeforest support, as they handle all sales related matters.

Best regards,
Rikard

Hi,

You said, “You only need one purchase code to access our support forum” but I’m trying to create two unique personal tokens — one for each license. Don’t I need two Kriesi accounts for that? If not, then please explain how I manage two licenses (and create tokens) from a single account.

Purchase code – needed to access our support forum, one purchase code is enough regardless of how many licenses you own.

Tokens – created on the Envato/Themeforest platform to provide their servers with proof that you should have access to updates.

Or…you could just check my other purchase code and tell me if it belongs to a Kriesi account (and provide a way for me to access that account) and then I could create a new personal token from each account, assuming that’s how it’s done (i.e., not done from one account as stated at the beginning of this reply).

We can’t do that for you, you would have to reach out to Themeforest/Envato for that.

Best regards,
Rikard

Hey Enfoldfanatic,

Could you post a link to the site in question, so that we can have a closer look please?

Best regards,
Rikard

Hey Brugmedia,

Thanks for the login details. What happens if you activate the parent theme, or remove any custom code you might have added?

Best regards,
Rikard

Hey Jan,

Did you try pressing the Settings button, next to Update? https://snipboard.io/ZySWbg.jpg

Best regards,
Rikard

Hi,

Thanks for the update, we’ll keep this thread open for you.

Best regards,
Rikard

Hi,

Thanks for that. I’m seeing a 403 forbidden error on the file in private when trying to save the theme options. Please reach out to your hosting provider and ask why the server is not allowing that action.

Best regards,
Rikard

Hey Pierre,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

Hey rqn,

It’s not possible to use the Layout Builder for category pages unfortunately, but you could create your own pages using the Layout Builder, then redirect any traffic coming to the category pages in question to your custom pages using a redirect plugin.

Best regards,
Rikard